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Hotel Le Crystal

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#15 of 163 Hotels in Montreal
Certificate of Excellence
GreenLeadersGold level
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1,149 Reviews from our TripAdvisor Community

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Showing 929: English reviews
Kingston, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed yesterday NEW

This hotel was just average. When I think five stars I think impeccable service, luxury, and beauty. This hotel fell short on all fronts. It is an average hotel, with average everything. I have stayed at better Holiday Inns.

Helpful?
Thank Austen M
Montreal, Canada
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 days ago NEW via mobile

Went to the Crystal for a girls night out. Conveniently located downtown, with great shopping at a walking distance, including high end boutiques, many great bars and restaurants nearby and close to Bell center. Upon arrival, easy and fast check-in with competent and professional personnel. Our room was a beautiful suite, with a nice bedroom and huge bathroom with a... More 

Helpful?
Thank Marie-JoseeD
Eric_Hamel-GM, General Manager at Hotel Le Crystal, responded to this review

Bonjour Marie-Josée, Thank you so much for your great and complete review. It is always very rewarding for me to read our team has made your overall experience memorable! I will certainly share your good words with our front office personnel, as well as with our housekeeping department and our restaurant staff. I'm also delighted to read you found our... More 

U.S.
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 week ago

I wanted to give this hotel a good review since the front desk staff were so friendly and the location was so good, but it was one of the most uncomfortable hotels of this caliber I've every stayed in. The bedroom is separated from the rest of the suite by walls and folding doors and the room gets extremely warm... More 

Helpful?
Thank rizadorojo
Eric_Hamel-GM, General Manager at Hotel Le Crystal, responded to this review

Bonjour rizadorojo, I sincerely thank you for taking the time to share your experience, as this has allowed me to be conscious of a situation that could have otherwise slipped me by. I see you are an experienced traveler and take your comments very seriously. I was surprised and I apologize for the way this was handled, as it certainly... More 

Kristiansand, Norway
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

Nice hotel close to everything. Large rooms and nice staff. Resturant is not the best, but it is Many Good places close by! I can recomend this place for a shorte stopover. Try to avoid hotel CAR - use Uber or Normal taxi. Car is overpriced and no recipt.

Helpful?
Thank ths051064
Eric_Hamel-GM, General Manager at Hotel Le Crystal, responded to this review

Bonjour ths051064, Thank you for your good words on our rooms and nice staff! Our valet service is available to help travelers with transportation, such as getting a Taxi or car service and receipts are available. I was disappointed to learn our third party Car service has not provided one in your case and apologize for the inconvenience. Rest assured... More 

Regina
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

I was at Le Crystal for meetings. Beautiful rooms, well appointed with very comfortable beds. The staff are very helpful and the service for our meetings was wonderful. A terrific spot for a small meeting.

Helpful?
Thank David M
Eric_Hamel-GM, General Manager at Hotel Le Crystal, responded to this review

Bonjour David M, I thank you very much for taking the time to write this review. We don't get that many in regards to meetings and it is wonderful to get such positive feedback. I will share with the team! Sincerely, Eric Hamel - GM More 

Oakville
1 review
Reviewed 1 week ago

Arrival was not great. Exec. Suite not ready. 3 drink coupons later... we were all set and enjoyed the rest of the weekend. Great location for a hockey game and St. Catherines St. shopping. Cheap Taxi to Old Montreal.... Or an easy walk. Weather permitting.

Review collected in partnership with this hotel

Helpful?
Thank 691brettm
Eric_Hamel-GM, General Manager at Hotel Le Crystal, responded to this review

Bonjour 691brettm, Thank you for sharing. I was happy to read that our team had you entertained while waiting for your suite and that you enjoyed your weekend. We look forward to welcoming you again upon your next Hockey game! Eric Hamel - GM More 

Labrador City
1 review
Reviewed 1 week ago

Unreal place to stay. Got picked up at the air port by a driver named Ace! This guy is truly amazing he should have a raise or be working based on a high yearly salary. People like him are hard to find. I would stay at this hotel just because of him. Staff were really good to deal with, I... More 

Review collected in partnership with this hotel

Helpful?
Thank E226OYjordanw
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Have to say that this hotel delivered on pretty well everything you'd expect. A few issues were dealt with very speedy from a friendly and accommodating staff. That said, in the absence of a concierge who is off duty in the evenings, the front desk staff could do a better job of familiarizing themselves with the goings on of Montreal.... More 

Review collected in partnership with this hotel

Helpful?
Thank Alan V
Eric_Hamel-GM, General Manager at Hotel Le Crystal, responded to this review

Bonjour Alan V, Your comments are interesting and will help us improve, so we thank you for taking the time to share your experience! I'm most happy to read about our speedy, friendly and accommodating staff. Our concierge team works until 7 PM at this time of year and although our Front office staff is knowledgeable about our city, perhaps... More 

Newfoundland, Canada
1 review
Reviewed 1 week ago

The hotel is stunning, room was amazing. I would definitely return! Highly recommend it. 5 Stars!!! It's a bit pricy but worth every penny. The amenities were great. Food at the restaurant was great. Service was wonderful.

Review collected in partnership with this hotel

Helpful?
Thank Darryl G
Eric_Hamel-GM, General Manager at Hotel Le Crystal, responded to this review

Bonjour Darryl G, Thank you so much! It is highly rewarding to read such comments and I'm always delighted to share such good words with the team. I'm happy you enjoyed every part of your stay. Sincerely, Eric Hamel - GM More 

1 review
Reviewed 1 week ago

Love the excellent service that the staff of le crystal provided. Plus, the room was great (the bed was outstandingly comfortable), and the location was amazing for everything downtown! Thank you for the wonderful experience!

Helpful?
Thank Myriam P

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Staying in Centre-Ville (Downtown)

Neighbourhood Profile
Centre-Ville (Downtown)
Montreal's towering skyline is concentrated in the Downtown area, its nexus of commerce and commercialism. A suffusion of luxury hotels, flagship stores, high-end restaurants, and corporate headquarters characterize the neighborhood, which by nightfall transforms from a business district into a youth-culture hotspot, with hip bars, clubs, and restaurants heavily peopled by students and young professionals. The once-seat of millionaire's 'Golden Square Mile', an incongruity of stately mansions and dapper brownstones sit between glass skyscrapers, creating a visually lush urban landscape. Beneath the sidewalks lay the Underground City, the world's largest below-ground mall, a labyrinth of over 1,500 shops and eateries that echo the profusion of cafes, gallerias, cinemas, and fashion outlets above. From the scholarly array at McGill University to the carousing crowds of Rue Crescent, visit Downtown to shop by day for what you'll wear there by night.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
ANNOUNCEMENT **Our new Starbucks Store including the Reserve products (opening on Monday Sept 21, 2015** Visit our new La Coupole - laurentian bistro. Improve ambiance, great lounge, nice terrace and delicious meals. New concept starring Quebec's produce. During your stay at our five-star Montreal hotel, be sure to make time for the indoor saltwater pool, outdoor hot tub and Swedish sauna on our 12th floor rooftop. ... more   less 

Additional Information about Hotel Le Crystal

Address: 1100 Rue de la Montagne, Montreal, Quebec H3G 0A1, Canada
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Price Range: $241 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Le Crystal 4.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Le Crystal Hotel
Le Crystal Montreal
Hotel Style:
#1 Green Hotel in Montreal
#4 Business Hotel in Montreal
#4 Spa Hotel in Montreal
#9 Family Hotel in Montreal
#9 Romantic Hotel in Montreal
#12 Luxury Hotel in Montreal
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Le Crystal staff and other travellers.
27 questions
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Questions? Get answers from Hotel Le Crystal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request a room not facing Boul Rene Levesque, lots of traffic noise”
 of 5 bubbles TrueNorth67, 21 Nov 2016 | Read review
“Ask for a great view!”
 of 5 bubbles carolinefT1895TO, 27 Oct 2016 | Read review
“Best views”
 of 5 bubbles 289tammieq, 23 Oct 2016 | Read review
“Turquoise suite has a fireplace but some larger suites do not seem to.”
 of 5 bubbles ahampong, 4 Oct 2016 | Read review
“Ask for a room facing Renee Lavesque street also there are rooms with balconies.”
 of 5 bubbles shelty2, 3 Oct 2016 | Read review
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