I am normally not a regular at IHG properties due to subpar elite benefits and when in Montreal it’s no exception. However this time I tried something new and I decided to book at Crowne Plaza YUL rather than returning to properties where I am more familiar with in the area. I found CP to be worn out and disappointing and I am very unlikely to return in the future. The hotel is not far from the airport and normally has a shuttle bus (although currently suspended due to covid), however it’s clearly not as close to the airport as other hotels such as Sheraton, Aloft, or DoubleTree so for me the location of CP is inferior. One positive is that parking was free unlike those three other hotels. I booked the entry level room and as Platinum guest I do not think I received much of an upgrade despite the hotel being very low occupancy; I believe I might have been in an executive room. The room was not impressive to say the least – there was a disgusting heating block / air conditioning by the wall and very loud too, the toilet was not flushing well, the sink had seen better days, etc. The only positive is that the bed was comfortable. The room was a far cry from the renovated suite upgrade I often have at Sheraton YUL which is in a similar price range as CP, and even when I don’t have a suite at Sheraton the hardware is much nicer and newer than at CP which looks ancient by comparison. I also prefer the rooms at Aloft and DoubleTree, both of which are newer hotels than CP. Because I booked a corporate rate, I had breakfast included otherwise the elite benefits would have been even more subpar than they already were, compared to other hotel chains. Like many hotels during covid in Canada, the breakfast was nothing to write home about, but at least at CP it was not as bad as what I have seen in some other hotels recently. They even had a turkey sandwich which was a break from standard boring breakfasts. Wifi worked ok with download speeds of about 5 Mbps but upload was ranging from 0.1 to 0.9 Mbps which was unacceptably bad and made it difficult to have Zoom or Skype calls. Overall I cannot recommend this property except perhaps for people who want to take advantage of free parking. The hotel is well past its prime, prices are not even cheap relative to other more recent alternatives, the location is not the best, room upgrades are stingy, and the hotel does not have a club lounge unlike Sheraton were elite guests get free access. Next time CP will be a hard pass for me.…
Recently spent our second time at this gem of a hotel. Spent the night prior to leaving on vacation. The suite we had was huge! And more importantly it was spotless. The staff at the front desk were friendly. Upon our vacation plans being cancelled due to covid 19. I called two days later as I prepaid for the parking for a week. They immediately sent an email refund to my credit card. Such efficient service. We will definitely be staying at the Crowne Plaza Montreal again for future travel.
Our room really needed a complete update, certain things had been done but it just felt old. We couldn't see out the windows because of the condensation in the glass. Doesn't seem to match the pictures online. The sports bar was lacking atmosphere and you couldn't see the sports as the tvs were small. Staff were great, from the front desk to the breakfast server - very helpful and friendly. The pool looked fun!
It may look a bit old, however it is a good hotel. The front desk was polite, helpful, and engaging. Amenities like restaurant bar were fine. Room was large and clean. Bed is big and comfortable. Usual appointments. The downside is considerable... the room smelled of cigarette smoke and it appears to eliminate from the bathroom. Should not have been rented as is. We should have requested a move, however it was wee hours of the morning after a long flight and we were tired.
Stayed in this hotel recently as I’d remembered it as a pretty good hotel when I stayed about 10 years ago. Sadly it doesn’t look like it’s been refurbished much in that time. Ate in the bar once, food was mediocre, but the main positive experience from my stay was that I slept really well - the bed was just how I like it to be.