Hotel Montreal Metropolitain, BW Premier Collection

Hotel Montreal Metropolitain, BW Premier Collection

Traveller (44)
Executive Suite
Room & Suite (53)
Dining (2)

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About

3.0
#121 of 158 hotels in Montreal
3.3 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
3.5 of 5 bubbles
Service
3.2 of 5 bubbles
Value
Best Western welcomes you to the Premier life. At the Hotel Montreal Metropolitain, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out. You'll notice our Premier's distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler's favor. Located in Montreal,QC the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Car hire
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Kitchenette
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!

Location

3400 Boul Crémazie E, Montreal, Quebec H2A 1A6 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 52 out of 100
52
Montreal Airports
Pierre Elliott Trudeau Intl Airport
15.4 km
See all flights
Saint-Michel
8 minMontreal Metro
108Reviews2Q+A8Room tips
Traveller rating
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Detailed Reviews
Quebec45 wrote a review May 2021
Montreal, Canada1 contribution1 helpful vote
3.0 of 5 bubbles
I went to this location as I wanted to experience the Best Western "Premier Collection" and have an Elite member status. At my arrival, I could see the staff was overwhelmed with lots of guests to serve. They did their best to serve my needs, but I did not feel they were appreciating me as a guest although I have an Elite status. The first two days were a nightmare with lots of noise coming from rooms nearby and conjugal disputes, and as the walls were paper-thin, we could hear everything. I've asked for assistance more than 3 times over the telephone, and the staff was not helpful neither compassionate other than saying they'll send somebody to have a look. I have offered different alternatives as compromise such as changing room or have a credit issued as compensation, but nothing was done until I come speak to the hotel manager. I've ended up receiving an additional $15 discount for two more nights, which is, in fact, not much, but I ended up accepting it since the value for the room was pretty decent even if the location is far remote from centre town. The staff was genuinely friendly, and I believe this location has potential, but more coaching and training would be needed to meet the standards we would expect from a "Premier Collection" Best Western hotel. Some pros are the cleanliness of the room and lots of space making it perfect to work remotely during covid times. Also, the complimentary continental breakfast is nice as well. I believe the value for what you get is good. The management team also had an opportunity to make the things right, but was not really proactive to make me happy, which is unfortunate because I would have considered it if they would have put more efforts in trying to resolve the problems immediately rather than waiting for the customer to complain.
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Review collected in partnership with Best Western
Date of stay: May 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HLafont wrote a review Nov 2022
Okotoks, Canada18 contributions7 helpful votes
2.0 of 5 bubbles
Good points:
15 minutes from the airport. Low ish priced accommodations, warm breakfast included. Big rooms, has a gym. Bed was comfy if skimpy on the sheets.

On the other hand: my bathroom had a swarm of flies (not exaggerating). My first clue was the smell of bug spray as I walked into the room. Tried to use the room phone to call down for a different room…the phone doesn’t actually call anywhere. Got a curt apology at the front desk when I went back down, dragging my luggage along, and was given a different room. In the new room, the closet door is broken, the phone in this room has fallen apart, the Keurig coffee maker is there with one coffee pod, no cups, no sugar, etc.

Went to use their gym after breakfast. The paper towel dispenser is empty - no regular towels no equipment cleaning supplies. The weight rack has heavy weights - 7.5 kilos and up, no lighter ones…smaller people use weights, too!

I had arranged for a late check out when I checked in. I was pressured to vacate twice long before my arranged departure time.

In general, my sleep was fine but there is no hospitality in this place.

Considering you’ll have to pay a taxi to get to/from the airport, my suggestion is to pay a little more for your room at another hotel and enjoy a much nicer experience!
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Stay elsewhere!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda V, General Manager at Hotel Montreal Metropolitain, BW Premier Collection
Responded Nov 30, 2022
Thank you so much for your extensive review. We appreciate the commentary and we definitely will take a look at your file, the rooms you were in, and asses the situation. We want to assure the satisfaction of all our guests and we will continue to strive to do better. We hope to see you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dreamer439193 wrote a review Jul 2022
6 contributions3 helpful votes
3.0 of 5 bubbles
I stayed in a room with double beds however there were only two towels for the body, two hand towels, and two face towels. No body soap, or moisturizer, only two face bar soap, two shampoos and two conditioners. I had to purchase body wash and moisturizer. I was not offered the complimentary bottle of water. The Keurig machine in the room was dirty, there was no sugar or cutlery to stir with. The room didn't have a clock to set an alarm for the morning. Breakfast was served at 6:30am, which was too late as I had to leave the hotel for work at 6:30am. It would have been nice if it started at 6:00am. Overall the service was mediocre and not what I have come to expect from Best Western.
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Review collected in partnership with Best Western
Date of stay: July 2022
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda V, General Manager at Hotel Montreal Metropolitain, BW Premier Collection
Responded Jul 19, 2022
Hello there, Thank you so much for your review, we will take your notes into consideration when speaking with housekeeping. For future notice, accommodating our guests is what we take pleasure in doing, you have a free coffee machine to use at all times in the lobby, and if you needed breakfast earlier you can always request a to-go option, we would have been happy to provide. Unfortunately we can no modify breakfast times to accommodate a few, but we make the effort to assist when need be.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
christine b wrote a review Oct 2023
Quebec, Canada5 contributions11 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Nice and welcoming..clean …the staff were helpful and friendly…room service was fast and delicious..would stay anytime..room were very clean ..internet was great..parking is easy .Breakfast was a little ordinary could use a little improvement.
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Review collected in partnership with Best Western
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
332veebee wrote a review Jul 2021
Ottawa, Canada1 contribution2 helpful votes
1.0 of 5 bubbles
This was by far the most terrible stay I've had with Best Western. This hotel doesn't deliver I've been accustomed to with the brand. The pricing was similar (if not more expensive) than hotel Best Western hotels I've stayed. But its on the highway (the window are not sound proof so you can hear traffic very well) and it's hard to access by public transportation. Given this, I expected service/amenities to compensate for this drawback. They were terrible. I had to change room because I was put in a room that was joined with a family so I could hear them very clearly, as my room and theirs were only separated by a flimsy door that they had locked. In the second room, there was plastic cover (giant bag) that was left on the mattress that made it extremely uncomfortable to sleep on. The room wasn't clean. A previous customer had left a cigarette bud in the A/C and room service didn't clean it. When I left for the whole day, they didn't clean my room, empty the trash, made the bed etc. Nobody came. When I brought my own trash downstairs to the lobby, the staff didn't asked any question as to why I was bringing my own trash to the lobby (perhaps this would have given them a clue that something was wrong?). TV wasn't working (snow on the channel). Phone to call the reception wasn't working (I had to call the front desk on the general hotel number). When I notified them that the TV wasn't working, they told me they would send someone, but they never did. Breakfast was sub-par (I couldn't eat it). In short, the whole experience was a sub-standard, and I could NOT recommend this hotel to any future customers. 1/5. Thanks.
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Review collected in partnership with Best Western
Date of stay: July 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew M wrote a review Jun 2020
Montreal, Canada1 contribution1 helpful vote
5.0 of 5 bubbles
This is my second time staying there and I have to say the staff are absolutely wonderful and very accommodating very caring and they seem genuine and sincere. Any difficulties that I had they were more than willing to accommodate and find solutions. Also their breakfast is amazing there is so many things to choose from for an included breakfast this is definitely the best place to go. It’s true outside with the highway 40 overpass it’s noisy and industrialized outside but none of that is apparent from within, end it is close to so many amazing places it makes it easy to get around weather by car or by transit or walking. At this price, it would be hard to beat the deal that they offer at this location
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Review collected in partnership with Best Western
Date of stay: June 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BarunBangalore wrote a review Sep 2023
Detroit, Michigan2 contributions
3.0 of 5 bubbles
We had a decent experience at this hotel. Our room wasn't cleaned (I know towels are not changed these days unless asked but we expected the room to be cleaned to some extent and trashes to be removed which wasn't done). Breakfast was good. Room decors looked pretty cheap. Vending machine only accepts 5 and 10 dollar bills which was a bummer
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Review collected in partnership with Best Western
Date of stay: August 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excursion381360 wrote a review Sep 2022
NEW HYDE PARK1 contribution
5.0 of 5 bubbles
The necessary amenities are available as advertised. Staff are helpful, room is clean and breakfast is great. Somebody keeps the area clean and disinfects after every client used a table. Comfortable environment. Place is located close to highway which makes it convenient. Parking across street but easily accessible and free for clients of Best Western. Really appreciate this!.
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Review collected in partnership with Best Western
Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lubiere wrote a review Sep 2021
Ottawa, Canada4,795 contributions251 helpful votes
+1
3.0 of 5 bubbles
Stayed at this place many times in the last year and a half, as its conveniently located close to family. On average payed 80$ (more or less) either via BW site or calling hotel.

Rooms are big, decent, good beds, cheaper LCD TV with cable box, not much channels, clean bathroom, fridge with 2 bottles of water, and Keurig machine. Notice in last stays that lighted mirrors in bathroom where not functioning well. Wifi works well.

Take a side room or inner facing room as front rooms face highway and the noise is intense.

Gym on thrid floor is decently equipped but older machines.

Breakfast are decent, a bit above the norm for a cheap hotel.

Free parking across the street, under the highway.

Plenty of dining options in the area, with a more ethnic flair.
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Date of stay: November 2020
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Me M wrote a review Mar 2020
Charlotte, North Carolina5 contributions6 helpful votes
5.0 of 5 bubbles
This hotel meet all of our expectations in terms of cleanliness, great amazing staffs ( Olympia, Vino ...},, great services, plenty parking spaces except the entrance door did not open by itself , but it was a minor inconveniences. We will definitely stay there again because it’s just a 15-20 minutes drive to downtown Montreal. Keep up the good work!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Valvano, Marketing at Hotel Montreal Metropolitain, BW Premier Collection
Responded Mar 28, 2020
Dear Me M, We are happy to hear that you enjoyed your stay at the Hotel Montreal Metropolitain and you were well taken care of by our staff. We hope for the opportunity to welcome you back soon. Best regards,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$170 - C$273 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecMontrealVilleray-Saint-Michel-Parc-Extension
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Montreal Metropolitain, BW Premier Collection - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Montreal Metropolitan
Which popular attractions are close to Hotel Montreal Metropolitan?
Nearby attractions include Tohu (1.1 km), St-Michel Flea Market (0.2 km), and Olives and Olive (0.9 km).
What are some of the property amenities at Hotel Montreal Metropolitan?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Hotel Montreal Metropolitan?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Hotel Montreal Metropolitan?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Montreal Metropolitan?
Conveniently located restaurants include Restaurant Wing Phat, O Cantinho, and Zoe Fondues Karaoke & Cocktails.
Are there opportunities to exercise at Hotel Montreal Metropolitan?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Montreal Metropolitan have airport transportation?
Yes, Hotel Montreal Metropolitan offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hotel Montreal Metropolitan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Montreal Metropolitan?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hotel Montreal Metropolitan?
Many travellers enjoy visiting Notre-Dame-de-Bon-Secours Chapel (7.3 km), Chateau Ramezay Historic Site and Museum of Montreal (7.3 km), and Chateau Dufresne (Dufresne House) (4.1 km).
Is Hotel Montreal Metropolitan accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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