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About
4.5
#33 of 165 hotels in Montreal
Location
Cleanliness
Service
Value
Discover the calm and comfort of a boutique hotel located in the heart of a vibrant downtown setting — Le St-Martin Hôtel Particulier. Rising 16 storeys above the city, our 4-Diamond luxury boutique hotel offers a rare combination of warmth, sophistication and modern urban style that sets it amongst the finest hotels in Montreal. Beyond the intimate lobby, you can experience one of our 123 elegant rooms, offering a refined design and decor with a hint of artistic flair. Our heated outdoor dipping pool offers the ideal moment of relaxation after a day of meetings, sightseeing or shopping. For travellers seeking authentic and enriching experiences and for those who value the personal touch, Le St-Martin Hôtel Particulier is the definitive home away from home in downtown Montreal.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Classic
Languages Spoken
English, French
Location
980 Boulevard de Maisonneuve Ouest, Montreal, Quebec H3A 1M5 Canada
Le St-Martin Hotel Particulier Montreal
2,102 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Le St-Martin Hotel Particulier in Montreal garners appreciation for its upscale atmosphere and comfortable rooms, complete with deluxe amenities like large bathtubs and Nespresso machines. Service is generally applauded for being helpful; however, some guests have expressed frustration with disorganization.
While the hotel's cleanliness often receives high marks, the value proposition is debated, with several travelers questioning the price point in relation to the additional costs and amenity issues. Despite the heated pools and room features being highlights, guests have noted occasional maintenance concerns.
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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My family had two rooms at Le St-Martin Hotel Particulier. We stayed for one night after finishing up a cruise in Montreal. Since we arrived in the morning the rooms were understandably not ready. Staff held our luggage so we could explore the city until checkin time.
The location was ideal for us. A short walk from the cruise terminal, while also convenient to tons of stores and restaurants Downtown and good access to public transport. It is also just a few blocks from the McGill University campus.
The rooms were beautifully appointed with great attention to detail. Sliding doors and a full window separated the bedroom from bathroom so guests can have a view or privacy as they wish. There were many amenities that appear to be good quality. There was also a microwave and small fridge that we used (the latter to heat up leftover pizza from dinner for breakfast).
Perhaps it was the location of our room (408), but throughout the night I heard constant water being recycled. It couldn’t have been someone’s shower or toilet because it never stopped. I never figured out what it was.
Finally, I want to give a big shoutout to a few staff members at the hotel who provided us with top notch service. Rosalie at the reception was very warm and welcoming at checkin. She offered us bottled water while waiting for our rooms. She was a pleasure to deal with and was patient with me while I spoke what little French I knew. (-: Another staff member to mention is Gingo from valet. He put our luggage in storage until rooms were ready and later brought the bags to our respective rooms. He was also very kind and pleasant as well. While I do not remember his name, the doorman on duty the evening of our visit gave us some restaurant suggestions for dinner. We took his advice and went to a nearby eatery that served a nice meal after a long day in the city.
Before booking our room at Le St-Martin Hotel Particulier, I did a lot of research on hotels where we could have stayed that one night. I was confident after deciding to stay here and am happy I stuck with that decision.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I arrived via train and it was a 10 min walk away which is great. Check in was quick and friendly. Everything was well explained. Walking into my room it was bigger than I expect. As just one person the bathroom was big and had enough towels and everything else. Nice pressure on the shower and the big soaking tub was wonderful which they provide bath salts for. Oh and a glass of champagne can sit very nicely on little ledge in the tub. The bed was comfortable and plenty of pillows. I did find a rip in the bed sheets but it was small so I didn't care. The fireplace set a nice ambiance. All it did was light up which I was told at the front desk this was fine to me. When I requested something the front desk staff was extremely helpful. I requested non scented products as I am allergic to scents. I received extra everything of the same but not hand soup which was important. I asked at the front desk if they had extra razor, the lady checked and didn't have anything then let me know where I can buy some. About an hour later I received a knock on the door and it was the lady from front desk with a razor. I did not go to the restaurant. I did look at the outdoor heated pool but didn't use it. I would not really say pool more dipping and relaxing. You feel very secure at the hotel. When you go into the elevator you need a key to press your number. If another person is in they need to scan their key too. It is close to shopping, college, clubs and metro stations. At night you can hear the drunkin people outside but that is not the hotels fault as they can not control them. I was on the 8th floor and I am pretty amaze how much people scream for no reason at all. The only thing that annoyed me was every time another person would try an access their room I would hear them struggling and they struggled and then were going in and out in and out. The noise lasted for about 20 minutes and that is not an exaggeration. I go to Montreal every year and I wish they would have some kind of points system to help reduce the cost because I would love to make this my regular hotel.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I am used to hotel rooms with my job and I must say that the St-Martin hotel offers a lot of quality for the price (225$ CAD/night). The beds are comfortable and quiet and the front desk is always very welcoming. For that price range, it is not what we get elsewhere.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked 2 rooms at this hotel for family. Limited parking so we opted to use the valet parking service. They had "an incident" with the car. The back window of my brother in laws 2018 Mercedes was completely smashed and the trunk area severely damaged. Will be thousands to repair. They would not provide us with a rental car nor arrange for the car to be taken back to Toronto. They taped up the back window with plastic, a lousy job which ripped off before we even got out of Montreal the next day. We had to stop and buy duct tape to secure it ourselves. They say they will refund 1 room ($200) which is pretty measly given the amount of damage to the car and the stress it put us under while we were there for a family funeral. No offers of free breakfast or dinner. Unpleasant management team dealing with this. Our ride home was dangerous and noisy and freezing and we were stressed out the whole way back. I suggest Trip Advisor take this hotel off their list given our bad experience which was they caused. Don't stay here!!
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rossella Rao, General Manager at Le St-Martin Hotel Particulier Montreal
Responded Mar 29, 2020
Dear Guest, Thank you for sharing your experience with our Tripadvisor community. We apologize if your stay was not everything you expected. Your experience was not a typical experience and we do hope you understand that the accident occurred due to a technical problem with the elevator that transports the vehicles in and out of the garage. Our team at Le St-Martin Hotel expresses their sincerest apologies for this inconvenient situation. We ensure you that we did everything to resolve this issue and we hope it was to your satisfaction. We value each and every guest & their experience. Best Regards, Rossella Rao Assistant general Manager
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We had never stayed at this hotel before but selected it for our stay based on reviews, location, and cost. We couldn't be more please with our stay! The staff was prompt to reply to our requests and extremely friendly and informative at check-in, the rooms were clean and comfortable, and the location was very convenient and safe! The only difficulty we had was one of the two elevators wasn't working which caused long waits, but that was minor. We would definitely stay there again!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NabilBennani, Front Office Manager at Le St-Martin Hotel Particulier Montreal
Responded Jan 12, 2020
Dear Guest First and foremost, thank you for choosing the Hotel St Martin Particulier in Montreal for your recent stay in the city. We appreciate you taking the time to make us aware of your delightful experience at our hotel during your recent visit to Montreal! When staying with us, we want our guests to enjoy the peace and comfort of their home away from home and we are glad we met your expectations. As you now know, our teams are dedicated to provide a luxurious and personalized customer service. Having such a wonderful review on our survey is truly rewarding for our employees. We would like to sincerely apologize for the inconveniences you experienced during your stay. As we take pride to deliver a luxurious and personalized service, we are truly saddened to hear that you had issues with the elevators. We are truly sorry that we were not able to show you the quality of service that we strive on providing for all our guests and I will definitely share your comments with my team in hopes to improve our procedures on that aspect. We hope that we will have the chance to welcome you again in the future ! Best Regards,
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The staff is incredibly friendly, they make sure you are well treated. the room was clean and modern. The location is amazing, right next to the eaton center downtown Montreal. The prices are not cheap but after checking our comparable hotels it was on par. Suprised to find water bottles in the room available for free, I mean its a small thing but seeing some of these hotels charging $5 per bottle of water it was a nice surprise. The staff is just incredibly warm across the hotel. would recommend and stay again.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rossella Rao, Services aux clients/réception at Le St-Martin Hotel Particulier Montreal
Responded Oct 11, 2021
Dear Guest, We appreciate you taking the time to make us aware of your delightful experience at our hotel during your recent visit to Montreal. We're happy you enjoyed our rooms, as we like to make our guests feel as though they`re in their home away from home. We pride ourselves in customer service, and we're so happy to read that our staff was great during your time with us. We will be sure to pass on your kind comments. We know how much it is important to deliver the best customer service and we are glad to know that you enjoyed the location during your stay as well as the little details. Thank you again, and we look forward to welcoming you back soon. Hortense Louis Room Division Supervisor
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The staff at this hotel are lovely and the room was exactly how it was marketed. my only comment would be that I wish they had an option to pre-order coffee or breakfast to your room the day before. I didn't end up eating at the restaurant but it did appear to be popular. I was with my 2 girls who are 11 and 12 years old and they absolutely loved the pool. It's not big but the space is great. Overall the service was great and the location was fantastic, if you are looking to be within walking distance to old Montréal (about 25-30mins) or shopping then this is your spot!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Me and my girlfriend was looking for a staycation in Montreal. Le St Martin is really valuable. For 160 dollars per night, we got a huge luxury room with a soaking bathtub. (Other hotels like Four Seasons with same room features would be above 400 dollars per night). The rooms were new and clean. Hotel is luxurious. Definitely worth the money.
Thanks to the hotel team. Will return
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rossella Rao, Guest Services / Front Office at Le St-Martin Hotel Particulier Montreal
Responded Feb 22, 2021
Dear Guest, Thank you for taking the time to share your experience with our trip advisor travellers. We are delighted to read about how much you enjoyed your stay with us. We appreciate all the nice things you had to say about our hotel. We always love reading great reviews. Thank you again, and we look forward to welcoming you back soon. Regards, Rossella R.
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I had a happy enough stay at this hotel and it almost merits 4 out of 5 instead of the 3 which I have rated it. The location is fantastic, the rooms clean and the staff friendly and efficient, especially the lovely lady meeting and greeting at breakfast. The negatives are as follows. I found the room and hotel a bit dated overall. The air conditioning seemed to have a mind of its own. I switched it off (I thought) and it came back on. Something would beep twice in the room every few hours and I never worked out what it was. On lower floors you may hear traffic, though the soundproofing is quite good. The shower had a fixed head on the wall, no additional flexible head. The breakfast was lacking in its variety of choices. There were only two hot options every day, scrambled eggs and sausages (plus toast of course). No vegetables at all. No porridge, just a sweet cereal and a less sweet one. There was some fruit and pastries/sweet foods though. Breakfast is clearly done on the cheap for a hotel at this level. The bar and restaurant/bistro has permanently closed. The gym was inadequate. Tiny. Just 2 dumbbells, an old, small multi-gym and a few machines. The pool is also tiny. The lobby is small. There's nowhere nice to really hang out in the public areas during the day to have a cup of tea, people watch and read for example. The room price, although not excessive for expensive Montreal, is still a lot of money for what you get.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Walk up to the viewing platform on Mont Royal nearby
Go to the Leonard Cohen mural area of bars...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Superviseur LSM, Owner at Le St-Martin Hotel Particulier Montreal
Responded Oct 7, 2023
Dear Valued Guest, Thank you for choosing Le St-Martin Montréal and for sharing your experience with us and the TripAdvisor community. We appreciate your honest comments, and they will help us identify areas where we can improve. We're pleased to hear that you found our location fantastic, our rooms clean, and our staff friendly and efficient. Your kind words about our breakfast hostess are greatly appreciated, and we will be sure to pass on your compliments. We do, however, regret that some aspects of your stay did not meet your expectations. Your comments about the room's dated feel, air conditioning, and intermittent beeping are noted, and we will work to address these issues promptly. Additionally, we appreciate your feedback on the limited variety in our breakfast offerings, and we will certainly review our breakfast menu to provide more diverse options for our guests. Regarding our fitness center, pool, and public areas, we understand your concerns and will consider ways to enhance these facilities to better serve our guests. We apologize for any inconvenience you experienced, and we appreciate your valuable feedback as it helps us make improvements. If you decide to stay with us again, please reach out to our management team directly, and we will do our best to ensure you have a more enjoyable experience. Thank you for choosing our hotel for your stay in Montreal. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.
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Excellent, excellent service at this hotel! When we arrived, we did have to circle the block as there is limited space to park a vehicle to valet park (all parking is valet parking). Once there, it was fast service to unload our vehicle and get us inside and parking our car. Check in was a breeze and the reception gave us maps and information about the area. When we wanted to check out the next day, they were very helpful in keeping our luggage until we completed a bus tour past our check out time. The room was so comfortable and had lots of amenities. The strangest part was the window from the bedroom into the bathroom but it did have shutters to close this off.
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Date of stay: October 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NabilBennani, Public Relations Manager at Le St-Martin Hotel Particulier Montreal
Responded Feb 1, 2020
Dear GUEST, First and foremost, we would like to thank you for taking the time to share your comments regarding your last stay with us What a delight for us to see that you enjoyed your stay so much that you rewarded it a 10/10! We try our best to ensure all of our guests have a great stay and we're so happy we made such an impact on your visit to Montreal. We always love reading great reviews. We really feel blessed to see that you enjoyed everything about our rooms, as our goal is to provide the most luxurious and enjoyable stay for each of our beloved guests. Our teams are dedicated to provide a luxurious and personalized product for all our guests. Receiving such a glorious review is exactly what we are working for. Be assured that we will share your comments with our entire team as a reward to their combined efforts to provide memorable moments to our guests. We sincerely hope to have the pleasure to welcome you back soon, Thank you again,
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Dear Guest,
ROH (run of house) means that you'll get what we have available.
This means you can receive a classic room or a luxury room, and it could be a king or queen bed type or a classic room with 2 queen beds.
Thank you,
Hi, no the pool and surronding space are relatively small if you want to relax for some time. You can see photos on the website of the hotel from 58/85
Dear Guest,
We can definitely store your bicycles in our luggage storage room which is only accessible by our team members.
Thank you,
The Front Desk Team
There are more places to choose from in the Montreal area.
PRICE RANGE
C$261 - C$459 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecMontrealGolden Square Mile / Centre-Ville (Downtown) / The Underground City / Ville-Marie
NUMBER OF ROOMS
123
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Le St-Martin Hotel Particulier Montreal?
Many travellers enjoy visiting Notre-Dame-de-Bon-Secours Chapel (2.0 km), Lieu Historique National du Canal-de-Lachine (1.5 km), and Chateau Ramezay Historic Site and Museum of Montreal (1.8 km).
