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Residence Inn by Marriott Montreal Downtown

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2045 Rue Peel, Montreal, Quebec H3A 1T6 Canada
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Room & Suite (191)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 21-04-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn by Marriott Montreal Downtown
Updated 21-04-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 177 in Montreal
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Residence Inn by Marriott Montreal Downtown offers 4-star all-suite accommodations in the heart of downtown Montreal, Canada. Our Montreal city centre hotel's spacious suites, which boast fully equipped kitchens, allow guests to enjoy comfortable accommodations for business and leisure travel. When you stay at Residence Inn by Marriott Montreal Downtown, you can enjoy a complimentary daily buffet breakfast, wireless high-speed Internet, a fitness centre, and an excellent location near the bustling Montreal business district and many restaurants. Our Montreal city centre hotel's location is also minutes from shopping and Montreal's top attractions.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Wifi
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Salon
Baggage storage
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French
Hotel links
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686Reviews34Q+A100Room tips
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GrandTour481395 wrote a review Jun. 6
Bedford, Canada46 contributions10 helpful votes
+1
The desk staff was fantastic, the room perfectly laid out, the breakfast was outstanding and the location second to none. Sylvan and his team paid attention to every detail. It will be my “go-to” hotel when in Montreal. Many reasonably priced restaurants are located in the general area and of course, the shopping is exceptional.
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Date of stay: May 2022Trip type: Travelled
Room Tip: We flew in and took Uber which I highly recommend!
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SunGirl wrote a review May 2022
Toronto, Canada3 contributions1 helpful vote
The room was clean, with well equipped kitchen. Despite construction, fairly sound proof and new appliances. Super comfy beds, nice bathroom for a bath. Modern, comfortable room and common areas. Staff were all friendly and helpful. Not sure about other's complaints ? Our experience was terrific. Good, plentiful breakfast. Nice bonus. However, many guests were rude and pushy at buffet on holiday weekend .Acting as though it was there last meal. Come on people, a bit civility wouldn't hurt. One person had the nerve to sit their kid on top of food counter and feed them there. I think staff should have stepped in where common sense failed. Other than that, hotel is A1 in walking distance to many shops. Grocery store a bit of a hike but locale is worth it. Nice having a kitchen when you want a break from restaurants. But lots of good eateries near by Will stay at this hotel again, that's for sure !! gain, that's for sure !!!
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Date of stay: May 2022
Rooms
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Sleep Quality
Room Tip: Higher floor is quieter We were on 21
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Mat H wrote a review May 2022
Quebec City, Canada13 contributions1 helpful vote
Nicely laid out rooms with excellent shower and well-designed, well-equipped kitchenette for when you're tired of always eating out. Reasonable prices, close to shopping. Very good self-serve breakfast included with nice choices an attentive staff
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Date of stay: May 2022Trip type: Travelled
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Response from Sonia Grenier, General Manager at Residence Inn by Marriott Montreal Downtown
Responded 2 weeks ago
Bonjour Mat H, We recognize that your time is precious and would like to thank you for taking the time to share about your stay with us. We are glad that your stay was satisfactory and that you left with memorable moments. As we understand that we are your temporary home away from home, our goals is to maximize the use of the room and to make it as comfortable as it can be. Our spacious studios and suites offers a fully equipped kitchen, a full size bathroom, multiple clothing storage option, a smart television and a workstation with ergonomic desk chair. We are glad that you were able to take advantage of our prime location. As we are located in the heart of downtown and the Golden Square Mile, you can find the Mount-Royal, Underground city, Queen Mary of the World Cathedral, Places-Des-Arts, Sainte-Catherine & Crescent street, many museums and restaurant within walking distance. For further must-sees as the Olympic Stadium and Old Montreal & Ports, it is easily reachable with the underground metro and bus at the corner of the street. Coming or going to the airport? You can find the nearest 747 bus stop at a short five minute walk. Our team will be glad to read that their good service is recognized. The soul purpose of our front desk team is to make sure your arrival is smooth, stay is comfortable and departure memorable. With our 24hrs service desk, you are reassured that all of your inquires and questions can be answered from a dial from your room phone and/or a couple floors down. Our local team of front desk agents are always ready to assist with any recommendations and needs. It was a true pleasure having you and we are glad to be your hotel of choice in Montreal for future visits.
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ProfKumar wrote a review Apr. 2022
Kuwait City, Kuwait25 contributions22 helpful votes
It was totally disappointing to have stayed for more than a week in this place trusting the name of "Marriot". The management has clearly not learnt the lessons to improve the facilities and quality of service of front desk personnel judging from all the past reviews here. The sheer number of issues we faced during our stay was ridiculous. The elevators were terribly slow and completely broken for an entire day, the wash basin was clogged four times in a day, the toilet flush was non functional for the most part, and to top it all off, the entire area outside the hotel was blocked off due to construction and the noise was extremely disorienting to say the least. Despite all these enormous inconveniences we faced, the supervisory team and staff were not accommodative or considerate, speaking to us in a condescending manner and not offering us any compensation whatsoever! Now ask yourself, does this sound like a 5 star hotel to you?
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Date of stay: April 2022
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1 Helpful vote
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Response from Sonia Grenier, General Manager at Residence Inn by Marriott Montreal Downtown
Responded Apr. 30, 2022
Dear ProfKumar, We recognize that your time is precious and really appreciate that you took the time to share your thoughts with us. We truly value your feedback, as it is our referral point to improve and make our services and products accommodating to our various clientele. On behalf of our hotel, I want to sincerely apologize for the negative experience that you had at our property. We are sorry to hear that you faced multiple issues with your room. If we were advised of this immediately, we would have been able to rectify the situation quickly by offering a different room. As for the construction, you are correct in mentioning that there is construction at the building opposite to the hotel. As one may know this is out of the hotels control. However, whenever the city of Montreal advise us of any street closure on peel, we do our best to advise our guest accordingly. We are sorry that you felt that the supervisor on duty was rude in their answer. Providing an excellent service is very important to us and I am sure they did not mean to be rude. We hope you will give us another chance to not only meet but also exceed your expectations on your next stay. Best Regards, Kellie-Ann Flowers Guest Service Supervisor
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EG wrote a review Apr. 2022
1 contribution1 helpful vote
This is not a hotel - its a motel, noisy, unclean, low quality bedding, towels, toilet paper etc. Awful smells permeate your suite in the evening, when next door neighbors fry onions or make something equally as unacceptable in a hotel setting. When you try to turn on the fan to air the room out, the fan makes a loud clicking noise when it turns itself on and off every hour, waking you up. The front desk staff is both untrained and rude: unable to explain the basic things (how to get to the parking lot, good restaurants in the area etc.), but offering a ridiculous, obvious choreographed answers when asked about the construction noise - there are construction anywhere in the city. Really? How come I was able to find an excellent non-chain hotel, clean and quiet inside and out in the best part of town after I left this dump?! The breakfast was as organized as a feeding time in a zoo: hundreds people trying to grab a few available plates, while disgruntled-looking employees brace the wall, unwilling to help. I didn't try the food, just left - what a way to start the morning. There NO COVID PRECAUSIONS in the hotel, except for mandatory masks, which are not enforced. No physical distancing, the room was so unclean I am sure nothing has been disinfected and....wait for it... no individual toilettes. Its a budget place, remember? So everyone is expected to use the same big bottle of soap, shampoo and conditioner. What could be better at the time of COVID? Do you really want to spend $300 plus $25+tax parking on all of this? Marriott should be ashamed to have this disgusting place part of its brand. Don't stay here.
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Date of stay: April 2022
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1 Helpful vote
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Response from Sonia Grenier, General Manager at Residence Inn by Marriott Montreal Downtown
Responded Apr. 24, 2022
Dear Montreal visitor, We recognize that your time is precious and really appreciate that you took the time to share your thoughts with us. We truly value your feedback, as it is our referral point to improve and make our services and products accommodating to our various clientele. On behalf of our hotel, I want to sincerely apologize for the negative experience that you had at our property. We are sorry to have not met your expectations. As a Residence Inn, our studios-suites are fully equipped with kitchen which can create food odors at time. To avoid odors from invading other guest's room, our kitchen fan filter are changed regularly, our air conditioning filter are changed regularly and the windows in the room can be open. Furthermore, we do have air refresher and small safe restor-air machine which does not produce noise available for guest. Please let us know next time if any facade of your stay is not up to your likings and we will try our best to accommodate you. In all honesty, our team is mainly composed of trainee or newly trained employees. They are learning everyday the Marriott way and the top service provided to our valued guest. Surely, it was not they're intention to be rude. We will surely put your comments towards their on-going training and new employees. We hope you will give us another chance to not just meet but to surpass your expectation during your next visit in Montreal. Sincerely, Eric Le Guest Service Supervisor Residence Inn by Marriott Montreal Downtown eric.le@marriott.com 514-982-6064
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Nancy L wrote a review Apr. 2022
6 contributions1 helpful vote
We had booked two rooms, and from start to finish this was a perfect stay! The front desk staff was so sweet. Within minutes of them finding out our son was newly engaged, they sent up some sweets and a handwritten note! They were amazing throughout the stay. The rooms were clean and spacious! The breakfast had a great selection each morning and the staff were so friendly! I can’t say enough good things about this hotel! Will definitely stay there again!
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Date of stay: April 2022Trip type: Travelled
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Rebecca S wrote a review Mar. 2022
Ottawa, Canada136 contributions54 helpful votes
Very large and comfortable room, delicious breakfast, and courteous staff at all points of contact. I found cheaper parking next door as I did not need in and out privileges. My only issue was that my room faced a construction site, and the noise began quite early in the morning (between 6am and 6:30am), not such a big deal for me as I was getting up for work at that time anyways.
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Date of stay: March 2022Trip type: Travelled
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katiekat0520 wrote a review Feb. 2022
New York City, New York50 contributions40 helpful votes
This particular Residence Inn should be considered the Gold Standard for all of its sister sites. Ideal for families, close to the metro, McGill, Underground City and parks, it is neat, clean and exactly what you want and expect from this hotel brand.
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Date of stay: February 2022Trip type: Travelled
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Response from Sonia Grenier, General Manager at Residence Inn by Marriott Montreal Downtown
Responded Feb. 23, 2022
Bonjour Kate F, We would like to thank you for taking the time to share about your stay with us! WOW! Your comment are truly touching and we will share to the team as a way to celebrate the excellent service they provide to you and our guest. Providing the best service and a safe environment is very important to us and we are glad to have met your expectations. Amongst many other type of clientele, the family type of clientele is very important to us. As we understand that travelling with little ones is not always easy, we try to make it as smooth as it can. We are glad that you were able to take advantage if our prime-time location. As we are located in the heart of downtown and the Golden Square Mile, you can find the Mount-Royal, Underground city, Queen Mary of the World Cathedral, Places-Des-Arts, Sainte-Catherine & Crescent street, many museums and restaurant within walking distance. For further must-sees as the Olympic Stadium and Old Montreal & Ports, it is easily reachable with the underground metro and bus at the corner of the street. Coming or going to the airport? You can find the nearest 747 bus stop at a short five minute walk. It was a pleasure having you and we hope to see you and your family in the near future. Best Regards,
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M K wrote a review Dec. 2021
1 contribution
I wouldn't recommend this hotel in Montreal. If you don't want to get upset, don't stay there. The customer service of the front desk was lacking professionalism in every sense. When we arrived, the front desk person was speaking so fast (I guess just to get rid of us) that we had to ask to repeat what she had said. Because of that, we couldn't find the right parking (which by the way is not in the same building, so it is a hassle). When we asked for credit (since we didn't use their parking), they treated us like criminals - triple-checking if we were not lying. I had to tell them to check with their parking attendant if we had used parking or not because she couldn't figure out what to do. The worst, however, was the fact that they overcharged us for $200.
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Date of stay: December 2021
Cleanliness
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Response from Sonia Grenier, General Manager at Residence Inn by Marriott Montreal Downtown
Responded Dec. 22, 2021
Dear Q246KJmk We wish to thank you for taking time out of your busy schedule to express your comments towards our hotel and our staff. We welcome every feedback, positive or negative, since your comments are extremely important to us as we continuously strive to improve our services for our guests. We are truly sorry that you felt as if the hotel treated you like a criminal and the front desk agent spoke too fast just to be rid of you, please let me assure you that this was not our intention. It is a standard procedure to verify the coupon history, once we had received the coupon history a credit of two nights parking was applied to your reservations. As for parking, parking is very difficult to find in the downtown area. Unfortunately, the hotel does not have its own parking lot to accommodate all our guests. We have made arrangements with the building next door, who have a parking garage, to accommodate our guests. The parking garage is secure with 24 hours surveillance and a security agent on site. Our front desk agent are available 24hr, they can, upon request guide you to the parking. At check in the hotel does take and authorization for room and tax, $100 security deposit plus any other charges. In your case, there was parking for, as the parking was only used for one night. The security deposit and reminding authorization was released on our end. Regardless, we hope you were able to take advantage of our prime-time location. As we are located in the heart of downtown and the Golden Square Mile, you can find the Mount-Royal, Underground city, Queen Mary of the World Cathedral, Places-Des-Arts, Sainte-Catherine & Crescent street, many museums and restaurant within walking distance. For further must-sees as the Olympic Stadium and Old Montreal & Ports, it is easily reachable with the underground metro and bus at the corner of the street. Coming or going to the airport? You can find the nearest 747 bus stop at a short five-minute walk. We thank you for choosing the Marriott Residence Inn Downtown Montreal. Regards, Kellie-Ann Flowers Guest Service Supervisor
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Michel d D wrote a review Nov. 2021
Shediac, Canada361 contributions84 helpful votes
Excellent stay. The front desk were extremely helpful, and very professional. They were able to meet all our needs, were knowledgeable and accommodating. Also, the staff at the lounge were very nice, extremely service oriented and pleasant to deal with. The hotel is well situated, and although that part of Peel street was closed due to construction, the staff ensured we knew how to navigate accordingly.
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Date of stay: November 2021Trip type: Travelled
Room Tip: Peel street is closed at the moment due to construction. Contact front desk for alternate routes
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Response from Sonia Grenier, General Manager at Residence Inn by Marriott Montreal Downtown
Responded Dec. 4, 2021
Bonjour Michel d D, Thank you for taking time out of your busy schedule to express your comments towards our hotel and our staff. We welcome every feedback, positive or negative, since your comments are extremely important to us as we continuously strive to improve our services for our guests. We are glad that you found our team nice, pleasant, service oriented, extremely helpful, very professional, that they were able to share their knowledge in suggestions and accommodate your needs. With our 24hrs service desk, you are reassured that all of your inquires and questions can be answered from a dial from your room phone and/or a couple floors down. Our local team of front desk agents are always ready to assist with any recommendations and needs. Regardless of the city construction, we are glad that you were able to take advantage of our prime-time location. Located in the heart of downtown and part of the Golden Square Mile, you will find the majority of must-sees and must-tastes within walking distance. If not, the underground metro and bus are right at the corner of the hotel. We were delighted to learn that we succeeded in making your stay an enjoyable experience. Your satisfaction is our best reward! Guest satisfaction is of utmost importance to us and our goal is to provide only the highest quality possible to all our guests. We look forward to the opportunity of being your hosts again on your next visit to Montreal.
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PRICE RANGE
US$220 - US$314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn by marriott - montreal downtown hotel montreal, residence inn montreal downtown, montreal marriott, montreal residence inn
LOCATION
CanadaQuebecMontrealGolden Square Mile / Centre-Ville (Downtown) / The Underground City / Ville-Marie
NUMBER OF ROOMS
210
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Frequently Asked Questions about Residence Inn by Marriott Montreal Downtown
Which popular attractions are close to Residence Inn by Marriott Montreal Downtown?
Nearby attractions include Barbie Expo (0.1 km), Musée des beaux-arts de Montréal (0.5 km), and Place des Arts (0.4 km).
What are some of the property amenities at Residence Inn by Marriott Montreal Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Residence Inn by Marriott Montreal Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Montreal Downtown?
Guests can enjoy free breakfast during their stay.
Is parking available at Residence Inn by Marriott Montreal Downtown?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Residence Inn by Marriott Montreal Downtown?
Conveniently located restaurants include Bis, Bar George, and Ferreira Cafe.
Are there opportunities to exercise at Residence Inn by Marriott Montreal Downtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Residence Inn by Marriott Montreal Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Montreal Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Montreal Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.