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DoubleTree by Hilton Montreal

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Traveller (162)
Room & Suite (77)
Dining (43)

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About

#38 of 160 hotels in Montreal
Location
Cleanliness
Service
Value
The best of downtown is moments away at DoubleTree by Hilton Montreal. Set in the vibrant Quartier des spectacles entertainment district, our hotel is linked to Complexe Desjardins mall and provides underground access to the convention center and two subway stations. We're steps from Place des Arts and Place des Festivals and it's a quick walk to Old Montreal, Notre-Dame Basilica and other top attractions. We look forward to welcoming you with a warm DoubleTree Chocolate Chip Cookie at check-in. Our spacious guest rooms and suites feature comforts like a 55-inch TV, free WiFi, mini-fridge and walk-in shower. Choose an executive room with extra amenities including, espresso machine, bathrobes and slippers, or opt for a suite with a separate living area and powder room. Greet the day with a hearty buffet breakfast at the Hub, or cozy up in the evening at Bivouac Restaurant, a stylish place for locally inspired cuisine prepared with seasonal ingredients.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Kids stay free
Babysitting
Valet parking
Paid public parking on-site
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Vending machine
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish, Arabic and 1 more
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

1255 Jeanne Mance Street, Montreal, Quebec H5B 1E5 Canada
DoubleTree by Hilton Montreal
4.5
4.5 of 5 bubbles880 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The DoubleTree by Hilton Montreal garners appreciation for its vibrant atmosphere and prime location in the heart of downtown, with cultural venues and shopping at its doorstep, especially during the Jazz Festival. However, guests have called out the hotel for inconsistent service and room quality, with some facing cleanliness and noise issues. While the amenities like the connected mall and pool are highlights for some, others feel the value is undercut by unexpected charges and overpriced services.
Location
Convenient
Atmosphere
Lively
Rooms
Basic
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Albert C wrote a review Apr 15
New York City, New York, USA18 contributions
Had a wonderful four night stay for the total solar eclipse. The hotel is conveniently connected to the underground city via the Complexe Desjardins which itself has tons of conveniences with a supermarket, food court, etc. You can walk to Gare Centrale, like I did, in 10 minutes. The Metro is across the Place des Arts which faces hotel and is an open plaza. Chinatown is across the street. Old Montreal is a quick walk further, where I took a guided tour and watched the eclipse from the port. The hotel was centrally located for a first time visit. The common areas are clean and smell fragrant. Pool is open 9am-9pm with a lifeguard. There is a dry sauna and gym on the lower level. I could peek into the mall from my room window, which was neat. Check-in is on the 6th floor above the mall. Warm cookie at check in was delicious. Adjoining the check-in lobby is a full service restaurant/bar, billiard table, and club lounge. My room on the 10th floor was spacious, clean, and quiet.
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Date of stay: April 2024
Value
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Service
Sleep Quality
Trip type: Travelled with friends
Room Tip: For the hotel lobby, take the elevator from either the street entrance or mall entrance to 6.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at DoubleTree by Hilton Montreal
Responded yesterday
Dear Sir, Thank you for taking the time to share your feedback. We are thrilled to learn that our hotel's strategic location provided convenience during your stay, especially for such a momentous event as the total solar eclipse. Our direct connection to the Complexe Desjardins and proximity to the Metro and Montreal's key attractions seem to have contributed positively to your experience. Our team takes great pride in maintaining the cleanliness and ambiance of our common areas, and it is heartening to know that you found them to be both clean and fragrant. The availability of a lifeguard at our pool and the facilities in our fitness center are just a few of the amenities we are proud to offer, and we're pleased these features enhanced your stay. The satisfaction of our guests is paramount, and your commendation of the check-in process, our full-service restaurant and bar, and the comforts of your room on the 10th floor is greatly appreciated. We aim to create a welcoming atmosphere right from the moment our guests step in, and the DoubleTree welcome cookie is a sweet start to what we hope will be a pleasant stay. Thank you once again for choosing us for your visit to Montreal. The entire team here is looking forward to the opportunity of serving you again. We hope to have the opportunity to welcome you back on your next visit to Montreal. Very best wishes, Katy A-Fidegnon Directrice de l'expérience client Katy.A-Fidegnon@Hilton.com, Guest experience mapping Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Evelin L wrote a review Jun 2022
Tartu, Estonia5 contributions3 helpful votes
Hotel's Favourite
The best and friendliest welcome ever! We arrived a little early, but we were welcomed very warmly and accomodated. Super friendly and very attentive staff remembered us later and the next day, too. The location is super! It is possible to walk to the Old Port and after there was a concert right next to our hotel. Metro and airport bus stop were very close. Room was spacious and very comfortable. Breakfast was good with several options and there was even fresh very tasty strawberries.
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Date of stay: June 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hotel- cmanager, Owner at DoubleTree by Hilton Montreal
Responded Jul 2, 2022
Dear guest, Thank you for positively reviewing your stay. We would like to express the thanks of the entire team for your kind words. We are pleased that you appreciated our convenient location and spacious rooms. It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards, Katy A-Fidegnon Directrice des services de la réception Katy.A-Fidegnon@Hilton.com, Director of Front Office Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dsp65 wrote a review Mar 2024
South Burlington, Vermont22 contributions5 helpful votes
It’s location to Places de Art, the amazing breakfast buffet, nice professional staff, the comfortable beds, parking, the price, the benefits for a Gold Hilton Honors member, the cleanliness of hotel,
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at DoubleTree by Hilton Montreal
Responded 1 week ago
Dear Guest, We appreciate that you took the time to share your experience with us. It's wonderful to hear that our prime location near Places des Arts added value to your stay, and that our breakfast buffet started your day on a high note. Our team takes great pride in offering professional service, and we are thrilled that this was reflected during your visit. Ensuring our guests have a comfortable rest with our beds is a priority, so your feedback is especially appreciated. We're also pleased that our parking facilities met your needs and that you found the pricing to be favorable. Recognizing the extra benefits for our Gold Hilton Honors members is something we love to do, and we're glad it enhanced your stay. Above all, your commendations on the cleanliness of our hotel reaffirms our commitment to providing a pristine environment for our guests. The whole team certainly hope we can welcome you back on another occasion. Many thanks once again, Katy A-Fidegnon Directrice de l'expérience client Katy.A-Fidegnon@Hilton.com, Guest experience mapping Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stirling73 wrote a review Mar 2024
Boston, Massachusetts1 contribution
I can’t thank the staff at the Doubletree enough. The guys at the Valet were awesome. Maria st reception was incredibly welcoming and was so kind to my kids, the young lady at the pool, the staff on our floor were so welcoming. Hands down the best service at a hotel I’ve experienced in a long time!!!!
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at DoubleTree by Hilton Montreal
Responded 3 weeks ago
Dear Sir, Thank you for taking the time to share your feedback. We're thrilled to hear that our valet team made a strong impression and that Maria's warmth at the reception contributed to a welcoming arrival for you and your children. It's also wonderful to know that the attentiveness of our pool attendant and floor staff added to the best service you've received in a long time. Furthermore, we take great pride in our team's dedication to guest satisfaction and are pleased that the cleanliness of our hotel, the convenience of our location, and the quality of your sleep met your highest expectations. We look forward to seeing you again. Best wishes, Katy A-Fidegnon Directrice de l'expérience client Katy.A-Fidegnon@Hilton.com, Guest experience mapping Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Josephipe wrote a review Mar 2024
Chicago, Illinois1 contribution
Rooms were spacious, located in a prime area with many dining options nearby. The executive lounge is great for diamond members. Breakfast had a wide selection of items. The pool was amazing. Only recommendation is to have a hot tub installed near the pool.
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Review collected in partnership with this hotel
Date of stay: March 2024
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at DoubleTree by Hilton Montreal
Responded 3 weeks ago
Dear Joseph, Our sincerest thanks for this positive review of your stay at our hotel. We're delighted to hear you found our rooms spacious and our prime location to your satisfaction, with a plethora of dining options to choose from nearby. It's wonderful to know that our executive lounge met your expectations, providing an exceptional experience for our diamond members. We're also thrilled that the variety of items at breakfast impressed you, and that you enjoyed our indoor pool facilities. Regarding your suggestion for a hot tub, while we currently don't have one, we always welcome guest feedback and appreciate your recommendation. We all hope to have the opportunity to welcome you back. Best wishes, Katy A-Fidegnon Directrice de l'expérience client Katy.A-Fidegnon@Hilton.com, Guest experience mapping Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julie wrote a review Mar 2024
Bolton, Canada7 contributions4 helpful votes
For some context, my husband and I had previously visited this hotel in December of last year and had an amazing stay. As a result, we decided to return with our 2 kids as well for March Break. This time around, we had an awful experience and were left stunned at how two different visits as the same place can be polar opposites. Upon arriving to the room, which was very much on the small side, the first thing we noticed was a lack of soap in the bathroom. This is not an overwhelming problem, but generally after a trip one would like to wash their hands and nonetheless is a small detail that would be appreciated. The next thing we noticed is that the toilet paper holder was barely anchored into the wall anymore; the screws and anchors were coming out of the wall and with a light tug at most, the whole thing was coming right out. In addition to these, the lamp was broken as we found it fallen over, unable to stand-up on its own and the cover for the base had come off. Alongside the fact that it was very dusty and did not smell quite right, needless to say the room felt forgotten, as though no-one had stayed there or bothered to check up on it in quite some time. Due to all of these things, my husband went down to the front desk to get some soap and see if someone could take a look at the toilet paper holder. A handyman came by shortly thereafter to take a look at it, though oddly enough he knocked on the door, came into our room, took a brief look at it, and did not interact with us any further before randomly leaving without having said a word. Assuming he was coming back to fix it, we waited around for half an hour until it became evident that he wasn't coming back; long story short, the toilet paper holder remains hanging on by a thread and likely will remain as such. The next day, despite leaving our room at an early time, housekeeping completely forgot to service the room. Another trip to the front desk for my husband, where he let reminded the concierge (as it was the same woman) of yesterdays problems and informed her of the new problems. The woman at the front desk responded by saying "Would you like to speak to the manager?" to which my husband replied "Will they resolve anything?". The best she could come up with was saying "No, but you might get something free." Not only is that pretty rude and disrespectful, as it implies that she believes we're complaining for the sake of complaining and just looking for a freebie, but it didn't actually help resolve our problem in the least. It was pretty insulting to have her assume that we wanted something free when all we wanted was what we paid for and nothing else. Unfortunately, it does not end there. As part of our stay, we had purchased a room with the executive option which gave us access to breakfast and the lounge on the first floor. The first day at the lounge, there was a young man overseeing it and doing a fantastic job, and on the second day there was a young lady overseeing it who was very warm and welcoming as well. However, for the next three days after that, there was an older woman named Olga. After heading down to the lounge with our kids on the last night of our stay, Olga approached my husband and asked him for our last name and room number, also inquiring if we were diamond members. My husband provided all the info, and clarified that though we were not diamond members, we purchased access to the lounge as an additional feature. This is despite the fact that she had seen us there for two nights before this and curiously enough did not ask anyone else the same question, despite the fact that there were other families and large groups that came down to the lounge over the evening. My husband and I recalled that when we had visited in December, we spoke with Olga and she had mentioned that she had been working with the company for 8 years, so it's pretty incredible that despite such a long career at the hotel, she was so unaware of the hotels offerings that she seemed perplexed at the fact that we were able to access the lounge; at the end of the day, there's no getting unless your room key let's you in by unlocking the door, so if she saw us enter via this method on multiple nights beforehand, it feels a little personal to say the least. There is one highlight at this hotel, and that is the staff that runs the breakfast in the morning. They are absolutely fantastic, super warm, welcoming, attentive, ND friendly. Honestly speaking, our interactions with them and leaving the hotel were the best parts of our stay, and I sincerely hope someone gives the breakfast crew some praise as they were the only thing keeping this from being a zero star review.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: -Long waits for the elevator -You'll pay lots for little in return -Front desk staff...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Katy A-Fidegnon, Guest Services / Front Office at DoubleTree by Hilton Montreal
Responded 4 weeks ago
Dear juliassao552, We appreciate you sharing your recent experience with us. We are truly sorry for the numerous challenges you faced during your stay. Your feedback is incredibly valuable, and we want to address your concerns effectively. To ensure we fully understand your perspective, I would like to arrange a phone conversation at your convenience. Please let me know a suitable time, and I will personally reach out to you. Offering a memorable experience to all of our guests matters to us, and we are committed to taking the necessary steps to improve our service and prevent similar situations in the future. Thank you for your feedback and the opportunity to make things right. Best regards, Katy A-Fidegnon, Guest experience mapping Director katy.a-fidegnon@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alabama1229 wrote a review Mar 2024
Hoover, Alabama67 contributions14 helpful votes
Two day stay for a business trip for an organization I do volunteer work with. The hotel is excellent and the staff also superb. Breakfast bar was excellent and I like they serve from 6:30-10:30. Also their elevator connected to a very nice mall so in five minutes you have access to shops, pharmacy, food store, and a large food court. Everything was clean, taxi access at their garage entrance, and located a 10 minute walk from downtown. They accommodate me most graciously with a 3:00 pm checkout. Definitely a five star experience.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at DoubleTree by Hilton Montreal
Responded 4 weeks ago
Dear Madam, Thank you for this great feedback about your recent stay. We're thrilled to hear that our breakfast offerings suited your schedule well and that you found our connection to the local mall convenient for your needs. It's wonderful to know that the cleanliness of our facilities and the accessibility of taxi services met your expectations. Our team takes pride in accommodating guest requests, and we're glad we could provide a late checkout to enhance your stay. It would be a pleasure to welcome you back to Montreal. Kind regards, Katy A-Fidegnon Directrice de l'expérience client Katy.A-Fidegnon@Hilton.com, Guest experience mapping Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wendyandrewadam wrote a review Mar 2024
5 contributions
We have stayed here several times and this time once again timed it with Montreal en Lumieres Therefore a view of Place des Arts area is a must. Don’t forget to get a delicious warm cookie at check-in.
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at DoubleTree by Hilton Montreal
Responded Mar 12, 2024
Dear Sir, Thank you for taking the time to share your feedback. It's delightful to hear you enjoyed the views of the Place des Arts area during Montreal en Lumieres, a prime example of our hotel's prime location in the heart of the entertainment district. We look forward to seeing you again. Best wishes, Katy A-Fidegnon Directrice de l'expérience client Katy.A-Fidegnon@Hilton.com, Guest experience mapping Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TomCho wrote a review Mar 2024
Toronto, Canada73 contributions44 helpful votes
I would rate the hotel just above a 4 star The staff are excellent. Yuri at reception was a pleasure to deal with. The executive lounge is very good and has a happy hour with beer, wine and some good hot dishes and cheese platter. The breakfast was not that great but was included. We've stayed here for new years, jazzfest and other occasions and will stay here again on our next trip to Montreal. Shopping mall is connected to hotel. Parking is right below hotel . Take a ticket and pay at terminal on exit. Fare price,but no in/out. Get valet then.Not that far a walk from the waterfront Overall 4.5*
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at DoubleTree by Hilton Montreal
Responded Mar 12, 2024
Dear Guest, Thank you for taking the time to comment on your stay at our hotel. We're thrilled to hear that our team, and Yuri in particular, made a positive impression during your stay. It's always encouraging to know that our colleague's efforts to provide exceptional service are appreciated. We're also glad that the Executive Lounge met your expectations with its selection of beverages and hors d'oeuvres. While we're pleased that the breakfast included with your stay offered convenience, we regret to hear that it did not entirely meet your expectations. Please rest assured, we continually strive to enhance our breakfast offerings and your feedback is valuable in this ongoing effort. It's great to know that our hotel's connection to the shopping mall added convenience to your stay, and we hope the parking facilities met your needs effectively. We're also delighted that our central location contributed positively to your experiences during various city events. We hope to have the opportunity to welcome you again soon. Best regards, Katy A-Fidegnon Directrice de l'expérience client Katy.A-Fidegnon@Hilton.com, Guest experience mapping Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LightPacker647246 wrote a review Feb 2024
2 contributions
This hotel is amazing friendly staff, beautiful rooms amazing restaurant, great breakfast! Clean inviting pool! Jonathan at the front desk was amazing! Friendly valet, housekeepers everyone! Clean! Fabulous!
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at DoubleTree by Hilton Montreal
Responded Feb 29, 2024
Dear Guest, We would like to thank you for this positive review of your experience in our hotel. We're thrilled to hear that our friendly team and beautiful rooms contributed to a memorable experience at our establishment. It's also great that our award-winning restaurant, Refuges du Bivouac, impressed you with its unique boreal flavours. We appreciate your kind words about our clean and inviting pool. Moreover, we are delighted that Jonathan at the front desk provided you with exceptional service, he will be pleased to know he had an impact on your experience. We look forward to your next visit to Montreal. Best regards, Katy A-Fidegnon Directrice de l'expérience client Katy.A-Fidegnon@Hilton.com, Guest experience mapping Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$267 - C$385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency montreal hotel montreal, hyatt montreal, montreal hyatt regency
FORMERLY KNOWN AS
Hyatt Regency Montreal
LOCATION
CanadaQuebecMontrealPlace des Arts / The Underground City / Quartier des Spectacles / Ville-Marie
NUMBER OF ROOMS
595
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DoubleTree by Hilton Montreal - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about DoubleTree by Hilton Montreal
Which popular attractions are close to DoubleTree by Hilton Montreal?
Nearby attractions include St. Patrick's Basilica (0.4 km), L'Orchestre Symphonique de Montreal (OSM) (0.2 km), and Quartier des spectacles (0.2 km).
What are some of the property amenities at DoubleTree by Hilton Montreal?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Montreal?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Montreal?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Montreal?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Montreal?
Conveniently located restaurants include Bouillon Bilk, Cadet, and Il Focolaio.
Are there opportunities to exercise at DoubleTree by Hilton Montreal?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is DoubleTree by Hilton Montreal located near the city centre?
Yes, it is 0.4 km away from the centre of Montreal.
Are any cleaning services offered at DoubleTree by Hilton Montreal?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Montreal?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Montreal offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.