Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I spend a couple of nights at this hotel during a recent visit to Montreal. It is within a short walk of the train station and very central. There are grocery stores within walking distance and Old Montreal is just blocks away. The Bell Centre is also within walking distance.
The room I had was well equipped with a full size bathroom, a mini fridge for storing your own food and a coffee/tea machine. No concerns with noise. I had a minor issue with a housekeeping matter that the front desk handled immediately.
I enjoyed my stay and would certainly book here again.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed one week in this Courtyard by Marriott (Oct 2022). Located right on Rene Levesques Boulevard (former Dorchester). Walking distance to many sights. Our check in was very fast, we walked up, we were greeted by friendly young man and we made our way to the room, all within 10 mins.
Our room was on the 10 floor and we had a partial view looking NE towards the Notre Dame Basilica. The gym is on the 11th floor and I must say that on occasion I could hear the weights being dropped on the floor by some inconsiderate simpleton. There IS a sign in the gym that mentions that this should be avoided. Nice gym great machines and great view.
Our room featured a king bed and had good lighting, pillows, large bathroom, shampoo, soap and conditioner. The sink did have a slight "bad smell" however. Apart from the rare noise from the gym, the room was very well insulated for sound. It was the most sound insulated room I have ever stayed in. The room was very clean.
The mini fridge had a couple bottles of water. The room also had a "pods" style coffee machine which we enjoyed all week.
The TV had a wide selection of channels in both French and English and the screen can be tilted to face the bed. A Metro station (Place D'Armes) is nearby and the hotel has underground parking on location for those with a car, I am not sure what it costs.
We ate one dinner in the restaurant in the lobby. The food was of good quality and very tasty but a bit overpriced.
Conveniently, there is a large IGA grocery store one block up in the Complexe Dejardins where you will also find a pharmacy and other shops.
The 747 airport bus stop is located across the street on Rene Levesque (heading TO the airport). The bus costs 11 dollars in COINS only. At about 10am our bus trip to the airport took about 30-35 mins.
All the staff we interacted with were extremely friendly. They all spoke both French and English. We would stay here again on our next trip to Montreal but I must say, I found it a bit expensive $$$$$$$.
Happy Travels.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moid A, Guest Services / Front Office at Courtyard Montreal Downtown
Responded Nov 6, 2022
Dear OC, It was a great pleasure to have you staying at the Courtyard by Marriott Montreal Downtown. We are very appreciative for all your wonderful and very detailed comments about our facilities, the service provided by our team as well as our very central location. We are thrilled to know that you had a marvelous stay and look forward to welcoming you back to in the near future. Best regards, Alexandre Vergnes Guest services manager
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This hotel is perfect location for walking to events whether downtown or in the Old Port. Our room was spacious, bright, comfortable mattress and had a lovely view towards Old Montreal. We didn’t eat in the restaurant, but they serve Illy coffee so that’s a good sign :-) The front desk and cleaning staff are professional and friendly which creates a very welcoming atmosphere.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are regular travelers to Montreal and have stayed at several hotels of different degrees. This past trip was during Valentine's day weekend and was booked several months in advance. We had stayed at the courtyard several times before , and we noticed that the level of service has deteriorated each time. Upon entering we were given a room right next to the elevator ( mind you, we requested the quietest room possible ) hearing the constant beep, ringing of it during the night . We lived with it, realizing this wasn't great. We stayed in till about 11am and housekeeping slipped a note stating that we should contact the front desk if we wanted the room cleaned and bed turned over . Before leaving the room I took the do not disturb door hanger and placed it INSIDE the room, we went downstairs and spoke to a female desk clerk who assured us she would contact housekeeping, even repeating our number . Upon arrival at 5:30pm we noticed the room was not done, and tip was still on drawer. I called the front desk, explained what happened, and they assured me they would send someone up to take care of it. We requested at least some tolietres and towels. Those were brought up but after 1 hour nothing else. I then called again and spoke with night mgr Harry . He stated there was no housekeeping during the night, and blamed us for having the do not disturb sign on the door ( as stated before I placed it inside the room before leaving) , after telling him why would I ask the front clerk to have the room cleaned and have the sign out, he then started blaming housekeeping..after wasting a half of hour , I knew I wasn't getting anywhere so I told him I would call the head mgr in morning . I called next morning and spoke to the day mgr Moid. He assured me he would look into it and would take care of the matter. I spoke with him on checkout and explained our dissatisfaction and lack of professionalism on the front desk staff. He stated he would contact me within 2 days to see what could be done for our problem. After 2 days I received an email stating after review they were going to compensate us 500 Marriott points -equivalent to $7.50..it takes 60,000 points on average for a night ...we will never stay at this hotel again, and quite frankly $7.50 for the BS we went through is a slap in the face...we recommend the holiday inn ( which has always been a pleasant surprise) and the Hilton - never having problems at those two in multiple stays
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CYMManager, Front Office Manager at Courtyard Montreal Downtown
Responded Feb 23, 2020
Good day Pepspanker, We would first like to thank you for choosing the Courtyard Marriott Montreal Downtown as your hotel of choice for your recent visit to our city. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In regards to your comments about your room not being serviced, we do apologize for any inconveniences this may have caused you. In order to rectify the matter we Have offered you additional points as a Bonvoy member and have reviewed the matter with our various departments in order to ensure that this matter does not reoccur. Thank you once again for staying with us here at the Courtyard Marriott Montreal Downtown and truly hope that you will give our hotel another chance for any future travel to our city. Rinu A Front Office Manager Courtyard Marriott Montreal Downtown
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Our first stay at this hotel. Couldn’t provide a basic early check-in (30mins to one 1 hour) to our young family. They should better manage their operations so rooms don’t only become available at only the last gunshot. Pretty inconvenient killing our day sitting in their lobby.
Many other people were given room keys as we sat for over an hour waiting to get into a room after a day of travelling. Will avoid this hotel in the future.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rinu A, Front Office Manager at Courtyard Montreal Downtown
Responded Jan 5, 2020
Good day tedw291, We would like to thank you for choosing the Courtyard Marriott Montreal Downtown. Unfortunately after verifying through our records and logs, we do not have any incident under that matter. We kindly ask that at your earliest convenience to please contact us here so that we may go over the matter. Thank you once again for choosing the Courtyard Marriott Montreal Downtown and we hope to be of your primary hotel choice for your next trip here to the city. Best regards,
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We stayed at the downtown Marriott in Montreal. The hotel is lovely; the room was comfortable and offered nice amenities. The housekeeping staff were friendly and do a good job. We found the reception desk competent; not particularly friendly or helpful. Montreal was the first leg of our trip; from there we drove up to Quebec where I discovered I had left a small bag behind. The bag contained meds that I take daily I contacted the Montreal Marriott reception desk to let them know that I had left a bag in my room. It was a little before 7 and I was told that the housekeeping department was already closed and someone would get back to me in the morning. There was no offer to help; the tone was pretty cut and dried. It was the staff at the Marriott in Quebec that helped me. The Quebec associates did not allow the response from the Montreal team to impede their ability to help me. Two teams representing the Marriott brand demonstrate the power of people in customer facing roles. Location and amenities are important; how customers are made to feel makes the difference. Montreal didn’t make that difference for me.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moid A, Owner at Courtyard Montreal Downtown
Responded Jul 24, 2023
Dear Alice R, Thank you for staying at the Courtyard Marriott Montreal Centre-ville and for taking the time to share your experience with the TripAdvisor community. We are delighted to hear that you enjoyed the comfort of our facilities as well as our selection of in-room amenities. Your comment about the service offered by our housekeeping team is much appreciated and will be shared with the team. Concerning your comment mentioning the bag forgotten at the property upon check-out, please allow us to provide additional information as we are puzzled by the situation. In order to provide accurate details to our valued guests about a lost and found item, a thorough follow-up has to be conducted by our housekeeping department, which operates until 6:00pm on a daily basis. Our records indicates that your request was received past operation hours and verifications could not be performed at that time. Nevertheless, the forgotten item was logged-in to our system a few minutes after receiving your call and our housekeeping department was able to do a follow-up the next day. Our team strives to provide the highest quality of service and was rewarded with the TripAdvisor Travelers’ Choice 2023 award a few months ago. We would be pleased to have the opportunity of welcoming you again whenever your plans bring you to our beautiful city of Montreal. Best regards, Alexandre Vergnes Guest services manager
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The front desk, housekeeping and staff helping out guest parking are very helpful. Especially the staff writing up parking permit, he kindly walked me to the way of the parking entrance and got me in. Really appreciated for his helpfulness.
The location of the hotel is excellent. 5 mins walk to the mall/underground city, including a supermarket. Another 5-10 minutes walk to Chinatown or Old Town and Port.
My room faces a construction site. Monday around 6:30am we already heard noises. If you are coming for vacation and stay on weekdays, make sure you request a room not facing the construction site. You don’t want to cut your sleep short during your vacation!
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Date of stay: May 2022Trip type: Travelled with family
Room Tip:Â Ask for a room not facing the construction site.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is 15 - 20 minutes walk from Old Montreal, very close to China town.
It has a secure car garage underneath. Elevator can go direct from garage to room floors, which is very convenient. Hotels in Old Montreal do not usually provide onsite parking. Parking is $30 + tax / day. There are other garages charging $25 nearby.
Rooms have glass window from top to bottom, with 2 queen beds. No daily cleanup at this moment due to COVID. Washroom ventilation is a bit weak. Free bottle water is in the fridge. 2 USBs are provided at the alarm clock.
Swimming pool is open, anybody can go anytime. Self service washer and dryer are available besides the swimming pool.
Room rate is relatively cheap in this area
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Date of stay: August 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For me, a 5-star review means perfect and my experience here was 4.99 stars. I base my hotel reviews on the services received in relation for the price paid. This hotel was priced competitively with others in the area. Check-in was efficient and friendly. Front desk assumed I wanted housekeeping as opposed to hiding the housekeeping rules in fine print. Since Covid, the US hotels have been offering some housekeeping, but it seems the request has to be made in a restricted time frame and only then, service is a refresh. Not at this hotel. Full housekeeping the entire stay. The location is great. We were able to walk to many museums, restaurants, clubs, shops, etc. The only thing I found lacking was that the bed was a bit too firm for me. Highly recommended hotel
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good location, 10 minute walk to Old Montreal and quick walk to the big mall downtown. Lots of food places near by. Pool on top floor with views of city. Big size pool with warm water and nice size hot tub. Service at the restaurant was excellent, we had one dinner there. Plenty of underground parking. Big rooms. Only down side was we were given 2 towels for a family of 4, while other hotels we get 4 or more.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hopefully you have gotten your money back by now. But if you haven’t, I will go to the Marriott website and send an email to the corporate office, expressing your disappointment and concern over the link the time to be reimbursed for your deposit. That’s the only thing I can suggest. I know I had to put down a deposit for a car. I rented in Montreal and it took almost 3 weeks to get the deposit back. Hope this helps. Good luck.
There are more places to choose from in the Montreal area.
PRICE RANGE
C$280 - C$479 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecMontrealQuartier International / The Underground City / Ville-Marie
NUMBER OF ROOMS
212
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Courtyard Montreal Downtown?
Many travellers enjoy visiting Notre-Dame-de-Bon-Secours Chapel (1.1 km), Lieu Historique National du Canal-de-Lachine (0.9 km), and Chateau Ramezay Historic Site and Museum of Montreal (0.9 km).
