Although not a JW in terms of rooms and amenities, what makes this hotel excellent is its staff. I stayed here back in March for a week and I truly enjoyed my stay. I would absolutely recommend if you’re staying close to the airport. A HUGE thank you to both Sendy and Joelle! These ladies truly set the bar in terms of guest service. Not only was my stay excellent, but I had left my electric shaver in the room and they’d kept it for me for over 3 months.
I liked the hotel. It’s close to the airport and around 20 mins drive to the downtown. The service was really good. The room was very clean and looked new. They have good breakfast at the hotel. There is a small mall close to the hotel. Free self parking. Very good price to what was offered.
After a weekend of H*LL with 2 little kids, missed flights, terrible experiences with the airline customer service, lack of sleep and lack of recourses, THIS BRANCH and their ENTIRE STAFF, came through for us 3 nights in a row. They helped us when we were desperate for solutions and they guided us when we needed items for the babies. They answered every question with a smile. The truth is, I never want to see Montreal again, but if I absolutely have to, there’s no question that this is the only place I’m going to spend my time and money. Thank you to the staff if you read this… you know who we are the family with the kids and the wagon 😅🤩💙
This hotel used to be fantastic. Good service, clean, well maintained. My stay last night was not very good and the staff ineffective. I noticed when going to bed there was no hot water and did not think much to it. In the morning there was still no hot water and I started my day with a cold shower. When I told the front desk staff about this, I was told that the maintenance staff would look at it when they came to work. This means that the hot water was not available for the entire evening and night and no maintenance person was called in. This is unacceptable for a hotel and I was still charged the full rate for the stay. Too bad this once great hotel is now not recommended
We booked a package that included the hotel stay, up to 14 nights parking, and shuttle. Check in was friendly and staff professional. Hotel room was nice, and clean. It had a mini fridge, but not a microwave. Shuttle to the airport at 5:00 AM was on time and driver was friendly. Return shuttle on Monday evening Nov 29 was another matter. We called the hotel and was told the shuttle would be there in 25 minutes. We went to the pick up doors and waited outside. And we waited. And we Waited. 45 Minutes later I called the hotel and was told the shuttle would be there in 5 minutes. And we Waited. And we Waited. I called back and they finally admitted they could not get a hold of the driver. We were never offered an alternative or reimbursement if we took a taxi. Finally after an hour and 25 minutes, the driver decided he would appear and had very little to say. There were 4 couples waiting for the shuttle. We did not say anything to the driver as he did not look to be in a good mood. Not a great experience,…
First time I stayed here. Arrived exhausted at 11am after traveling all night and losing bags, etc. KIMBERLEY, at the front desk, was so remarkably helpful with every detail that she could help me with. They quickly whisked me into an available room so that I could sleep. As well, the staff assisted with business center questions and issues and made suggestions about a variety of things to make my stay more pleasant. The hotel itself is very clean, quiet and comfortable. I ordered room service and spoke with someone very pleasant and helpful on the phone. The food was delicious. I often don’t bother to write a review when I just stay somewhere one night, but this time I really felt compelled to give them a shout out. They are doing a fabulous job and I would highly recommend staying here to anyone looking for a place close to the airport.…
Ana amazing hotel with great stff, so friendly and helpful, rooms are big, well equipped, and clean (like all the rest of the hotel) Walmart just opposite side (walking distance) Same as a mall and train station, food is really nice. Overall i enjoyed the stay and i am still going there again and again. Keep up the good job guys.
Amazing hotel, modern, updated, very clean, well set up with how Covid is going, hand sanitizer everywhere, security is good you need a hotel key in order to get into the hall way where the rooms are, beautiful view facing the city with massive windows. Very friendly staff and well priced!!
We were visiting Montreal and to my surprise, Marriot hotels in the Montreal airport area has cheaper prices compared to Holiday Inn hotels nowadays. This has never happened for the last 9 years that we have been travelling to Montreal. Residence Inn and the attached Courtyard by Marriot hotels had been charging over $200/night making it one of the most expensive hotels in the Montreal airport area. The last time we stayed in this hotel was in 2011.After 2011 the prices of both Courtyard Marriot and Residence Inn near the Montreal airport have jacked up their prices to over $200/night. That's the main reason we have not returned to this hotel until now. When we checked in there was a group of flight crew from Etihad Airways checking out.Check in however was very fast. The restaurant and part of the lobby was closed off due to COVID restrictions in Quebec which does not allow people to congregate in public spaces. We reserved a room with two Queen beds. The decor of this Courtyard hotel has not been as modern as the other Courtyard hotels we have stayed in around the Montreal and Toronto area and even in other overseas properties. I would suppose they had already done renovations since we last stayed 9 years ago. But the rooms still has the wood head boards which are no longer used in other newer Courtyard properties.I think they need to update their decor to at least be the same as other hotels in the area which have all undergone renovations. I had high expectations from this stay but unfortunately Courtyard fell short, firstly there were very few amenities in the room (no microwave and the coffee maker was uninspiring and besides that they were lacking waste containers in the room.) Even the toiletries were scaled down. The only saving grace is their beds and beddings which are one of the most comfortable in the hotel industry. I would probably not stay in this hotel in the near future not until they do an update of their rooms.…
We stayed at this hotel prior to an early morning flight. The staff were friendly and welcoming on check-in and clearly explained where to leave our car for the duration of our trip. Our room was a good size and nicely decorated. The early morning shuttle arrived on time and deposited us in a convenient location at that airport. They were responsive to our call for the shuttle on return. The price was excellent for the stay and parking. Will definately stay at this hotel for trips in the future.