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Fairmont Le Chateau Frontenac

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About

#21 of 102 hotels in Quebec City
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
GreenLeaders Silver level
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Bowling offsite
Raquetball offsite
Squash offsite
Tennis court offsite
Walking tours
Water park offsite
Children's television networks
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Massage chair
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, French, Spanish, Japanese
Hotel links
Special Offer:Château Sugar Chic
4.5
4.5 of 5 bubbles7,865 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in historic Quebec City, Fairmont Le Château Frontenac garners admiration for its enchanting atmosphere and historical allure, although some guests find the rooms a tad cramped and bustling. Its stellar location is lauded for easy access to the St. Lawrence River and nearby attractions. While the rooms are celebrated for their cleanliness and comfort, a few visitors mention they can appear slightly dated. The service stands out, with particular praise for the concierge and the exclusive Gold lounge. Despite the high regard for amenities, the value for cost raises eyebrows among guests, especially concerning the extra charges.
Location
Central
Atmosphere
Historic
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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7,865Reviews129Q+A100Room tips
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Pierre R wrote a review Yesterday
2 contributions1 helpful vote
Great location in the heart of the old city of Quebec. Lots of history. Easy walking in best part of the city. The food at the hotel is amazing and all around the hotel many great restaurants as well. Very friendly staff and great service. Memorable stay!
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Date of stay: April 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Andrew W wrote a review Aug 2022
Harpers Ferry, West Virginia91 contributions86 helpful votes
Hotel's Favourite
The chateau Frontenac is an elegant beautiful and well maintained luxury hotel in the heart of Old Town Quebec. Services agent for imperfect, rooms are small and prices are high. The $40 per day valet parking is hectic and not a peaceful experience thus I recommend self parking at the hotel de ville public parking lot just a 5-minute walk away. My wife and I arrived by car and parked nearby at the hotel de ville public parking lot which I learned about from another trip advisor reviewer. We walked the three blocks to the hotel and checked in at 1:00 p.m. with no line. The receptionist was charming and polite and gave us a small upgrade as part of the AmEx fhr program, and then successfully sold me an even better upgrade to a mini suite for $80 per night extra. It wasn't quite a hard Sell but she commented how she could do it for $80 instead of the regular $129. Since I had read about how small the rooms were and my best friend and his wife had already checked in to a tiny room the upgrade seems like a wonderful idea and it was. Oversized room included a small sitting area in the corner and a Keurig coffee machine. Tours: Since it was our friends first visit to Quebec City we took the city tour organized by the hotel which was more a history lesson and it was just okay. The tour guide was not a hotel employee but she was great. The next day we took a hotel tour which we hoped would give us access to hidden rooms and structures and Architectural insights. In fact it focused on the public rooms and was only fair. Our group was so large they had two guides one was charming and polite. Our groups guide was a bit impatient not charming and did not seem to really like his job. he did not enjoy questions. We went to the restaurant for cocktails and an outstanding cheese platter. The buffet breakfast was very good as was the service. Fresh fruit, cheese, omelettes, eggs benedict, salmon. Crepes and waffles also. Our five cocktails and cheese platter came to $180. Breakfast was included with our fhr stay, but our friends indicated it was pricey I think they said $50 a person. Le château was built in stages, and is huge with hundreds of rooms over 9 or more floors. Of the rooms are ship cabin size but the beds are comfortable and the shower only bathrooms are clean and efficient although small. It is a beautiful and magnificent Hotel and we spent many minutes exploring the different corners of our floor and others. The exercise room is adequate although small and the pool and jacuzzi are fine and functional. The in-room hotel bill tracking system was not working and we saw multiple charges that were not ours. This was corrected at the front desk but the final bill still had a major error and overcharge from our bar and restaurant night. Had I not caught it on the printed copy we would have been overcharged by $60. As a wonderful reputation and is quite lovelly. With only two nights in town we chose to eat elsewhere and I regret that decision. Our maid was Mexican and very polite and efficient. Was great to practice my Spanish. In summary The chateau Frontenac is well located elegant and charming with mostly excellent and polite staff. To stay if you can afford $500 plus per night rooms on your first visit. Quebec City is terribly touristic even if it is beautiful. Given the small rooms and super high prices I will likely stay elsewhere on my next visit.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
15 Helpful votes
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Michael B wrote a review Apr 11
Minneapolis, Minnesota5 contributions1 helpful vote
This is a beautiful historic hotel with very modern amenities. The beds were a delight, great linens and CLEAN. Matthieu was our housekeeper and he did a beautiful job. I was there with a group and didn’t have opportunity to eat in the restaurants, but our banquet meal was delicious. The bars were very expensive, like really expensive.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AM L wrote a review Apr 9
Yorktown Heights, New York2 contributions1 helpful vote
My wife and I stayed over and thru the Easter weekend to celebrate a few milestones, and we had just the absolutely best time ever. The staff were excellent from Keith at the front desk, to Eric, Jason and Laura at our Gold concierge and lounge. The food was 5 star, the location can't be beat and just the overall friendliness and attention have left us waiting for our next visit! Thank you all!!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aurelia wrote a review Apr 8
14 contributions4 helpful votes
Best experience hotel and rooms are beautiful food is amazing views are amazing and in close proximity to all i love staying there, it was my third time and not the last time the hotel has a special atmosphere and its environment resonates throughout the year
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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edd283 wrote a review Apr 3
Toronto, Canada2 contributions4 helpful votes
There are many good aspects to this hotel - it is well maintained and beautiful. The restaurants are good and the staff (generally) are excellent. The location is fantastic and, of course, it is iconic. However, the hotel relies heavily on the fact that it is an iconic building, rather than providing the luxury and service expected from a Fairmont property. Corners are cut everywhere when it comes to service and this is very disappointing. Some examples as follows. They charge a $30 resort fee - I’m still not clear why as nothing is provided for that fee. There is no complimentary water provided in the rooms. Turn down service is by request only. Parking is the biggest nightmare at this place. We regularly waited 30 minutes to get our car out of the valet (at check in they tell you it takes 5-10 minutes). Each time I asked the valet staff to follow up on where our car was, they were rude and unpleasant. Absolutely abysmal attitude towards paying guests, totally not befitting a hotel of this stature. Stress and pressure is not an excuse. Worse, the hotel has the nerve to charge $50 per night for this “service”! I complained to the front desk twice - while the service recovery was good (our parking ended up being comped), I was promised a follow up call from management which never happened. I was also given lots of excuses - our stay was over the Easter weekend and they said it’s a holiday weekend so they expect it to be busier. If they expect it to be busier then there should be more valet staff working to move cars! Having guests wait outside the hotel in negative temperatures for long periods of time is totally unacceptable. If I ever went back I would park in a nearby public lot instead - it would be cheaper and I’d have my car available to me a lot faster! There is some work to do here to make this the guest experience it should be.
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Date of stay: April 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Don’t use the valet if you value your time and sanity, find alternative parking nearby.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Superviseur Reception, Guest Services / Front Office at Fairmont Le Château Frontenac
Responded 3 days ago
Good afternoon edd283 Thank you for the time you took sharing with us the details of your last visit with us. We understand, reading the details, that it was not up to your level of expectations. Our parking manager, Nicolas, is aware of what you went through and will be in contact with you shortly. In the meantime, should you want to discuss with him you can reach him at nicolas.turbide@fairmont.com Thank you again for your time,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian Christoph... N wrote a review Apr 2
Saskatoon, Canada1 contribution
We were well taken cared for. Requests were accommodated as much as possible. Staff were all courteous and helpful. Our children enjoyed the Easter Brunch. The quality and amount of food served were really worth it. We were also lucky to have the Sagar experience.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Superviseur Reception, Guest Services / Front Office at Fairmont Le Château Frontenac
Responded 3 days ago
Good afternoon, Thank you so much for such an amazing review! We are glad you had a memorable Easter family weekend with us. The unique and abondant buffet is to be tried once in a lifetime! It is with pride and pleasure that we will share your words with the entire team staff. Cannot wait to welcome you back soon! Kindly
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marc T wrote a review Apr 2
1 contribution
As usual a great hotel with nice amenities and a great staff. But (because there is a but) about the upgrade for a better view of the city was not exactly what we expected specially for the price we paid for it. It was not a view of the city but the back of the hotel with a crane and garbage from renovation.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Superviseur Reception, Guest Services / Front Office at Fairmont Le Château Frontenac
Responded 3 days ago
Good afternoon Thank you for the time you took reviewing your stay with us. We would love to discuss with you to know more about the room you were assign in to better follow up. You can reach us at esther.fortin@fairmont.com, I will be pleased to welcome your message. Kindly,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul M wrote a review Apr 2
Laurel, United States3 contributions2 helpful votes
Icon hotel with great historic buildings and food. The rooms are overpriced in my opinion for what you get. Also, we had a room clock set to the wrong time and couldn't figure out how to fix it (so the alarm kept going off earlier) and we had to ask for bathrobes but they should have been included.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Ask for robes and check the clock radio. Eat outside the hotel if you need to save money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Superviseur Reception, Guest Services / Front Office at Fairmont Le Château Frontenac
Responded 3 days ago
Good afternoon paulm3446AD Thank you for the time you took sharing the details of your last visit with us. In order to do a better follow up, we would love to be able to identify you precisely. You can reach us at esther.fortin@fairmont.com so we can discuss together. We understand the proper hour on the clock as well as inviting bathrobes waiting for you is a minimum. We wil be waiting for your communication to follow up accordingly. Kindly
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LM L wrote a review Apr 2
1 contribution
Before our trip Jason Turpin called me saying that due to renovations at the hotel we would be given a better room and complementary breakfast. I was not sure what to expect. I can assure you that everything was BEYOND perfect. I arrived with my husband and my 3 teenagers and we were given the best room in the hotel. The view to Saint Laurent river was to die for! All the personnel was extremely polite and professional. We had an amazing stay! I highly recommend this hotel in Quebec. It is worth every penny you pay for!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Superviseur Reception, Guest Services / Front Office at Fairmont Le Château Frontenac
Responded 3 days ago
Good afternoon. We are pleased to read Jason and the rest of the team made this stay an incredible one even if there was improvement planned for the gold area. It is with pleasure that we will share these words with all of them. We will be please to welcome you all in a near futur! Kindly,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$391 - C$781 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont le chateau frontenac hotel quebec city, fairmont hotel quebec city, fairmont quebec city, quebec city fairmont
LOCATION
CanadaQuebecQuebec CityDowntown Quebec City
NUMBER OF ROOMS
610
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Fairmont Le Chateau Frontenac - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Fairmont Le Château Frontenac
Which popular attractions are close to Fairmont Le Château Frontenac?
Nearby attractions include Old Quebec (0.1 km), Quartier Petit Champlain (0.2 km), and Upper Town (Haute-Ville) (0.1 km).
What are some of the property amenities at Fairmont Le Château Frontenac?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Le Château Frontenac?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Le Château Frontenac?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Le Château Frontenac?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Fairmont Le Château Frontenac?
Conveniently located restaurants include Restaurant Taniere, Masaru Sushi, and Chez Boulay-bistro boreal.
Are there opportunities to exercise at Fairmont Le Château Frontenac?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Fairmont Le Château Frontenac located near the city centre?
Yes, it is 0.6 km away from the centre of Quebec City.
Are any cleaning services offered at Fairmont Le Château Frontenac?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Le Château Frontenac?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Le Château Frontenac offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.