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Hotel Le Bonne Entente

3400 Chemin Sainte-Foy, Quebec City, Quebec G1X 1S6 Canada
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Traveller (478)
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Panoramas (31)
Room & Suite (357)

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About

#46 of 103 hotels in Quebec City
Location
Cleanliness
Service
Value
The Hotel Le Bonne Entente, an elegant five-star, four-diamond located in the Business District, allows you to discover Quebec City and major attractions. The hotel will enchant you with its gardens, beautifully landscaped, swimming pool, fitness, jacuzzi open year round and Amerispa. The hotel is only 5 minutes from the airport, near Old Quebec City, and within close proximity to the museum, theatre, golf La Tempête, and skiing. Shuttle service available, reservation is necessary, contact reception for schedule and rates.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids club
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Business
Languages Spoken
English, French

Location

3400 Chemin Sainte-Foy, Quebec City, Quebec G1X 1S6 Canada
Hotel Le Bonne Entente
1,001Review18Q+A86Room tips
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Mer0099 wrote a review Apr 5
Toronto, Canada3 contributions
My wife and I stayed at Le Bonne Entente this past week for 2 nights (April 2024). We booked our stay about a month ago on booking.com and even though it was $255 total for 2 nights, some how it was $325-ish. They also take a $250 deposit compared to most places taking $50. This is 1st time I've ever been charged after booking online, very unusual. There was a 3% tax and another small tax for a total of roughly $26. There were some other fees not includeþ online, so be aware of some extra costs. The hotel is around an 18 minute drive from Old Quebec City (Frontenac Hotel) but that didn't bother me. I'm not sure what our room was called but it had a king size bed. The overall look of the place is nice and for $325 over 2 nights it's kinda worth it. The outdoor jacuzzi was a really nice addition that we weren't aware of. I've never been in such a big outdoor jacuzzi (nor indoor for that matter) and it was snowing too, the whole vibe was really nice. We ended up spending an hour each night in the jacuzzi till 11pm and our 3rd day there we spent like 45 minutes in it before we checked out at 12pm. Overall really good experience just don't like the added on costs and fees. A breakfast would've been nice but apparently you got to drop more than $250 a night for it to be included. The room was nice but not amazing. 4 out of 5.
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Date of stay: April 2024
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Trip type: Travelled as a couple
Room Tip: You may run into some extra costs & fees even after booking & paying online through whichever...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded 1 week ago
Good day, Thank you for taking the time to share your thoughts following your stay with us ! We are delighted to know your stay with us was a really good experience. Indeed, upon arrival, we take a pre-autorization of 250$ + the amount of the total of the room + taxes. Most hotels have the same practice. The 3% is an accomodation taxes. In addition to the GST and the QST, you must pay a tax on accommodation when you stay for less than 32 consecutive days in an accommodation establishment in one of the tourist regions of Quebec. Thank you once again for visiting us and I hope we will have the pleasure to welcome you again in a near futur, Warmest regards, Julie Poirier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mario M wrote a review Nov 2023
6 contributions2 helpful votes
We traveled from Philadelphia to Montreal for the US Thanksgiving break and had a little extra time on our trip, so we decided to visit Quebec City. But with two young children in tow (7 and 9 year old), we wanted to find something fun for them as well. We selected Le Bonne Entente and could not have been happier! From the moment we walked in with great service at the reception desk (Louis-Charles, I believe?) to the minute we checked out, it was a fantastic experience. The kids loved getting a treat at check-in (and my wife and I enjoyed a glass of champagne!). We stayed in a suite that also included access to the lounge area, which was much needed and appreciated. The nightly happy hour was really nice, and the kids loved the play room (and we liked giving them some independence while we had a beverage and a snack upstairs). We also used the outdoor jacuzzi multiple times and it was wonderful. As for the distance to QC, we drove into Old Quebec and spent most of a day there and it was an easy 20 minute ride. All in all, I cannot say enough good things about this hotel!
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Date of stay: November 2023
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded Dec 12, 2023
What a wonderful review, thank you for taking the time to share it! We are delighted to know that this stay was very warm and pleasant. Thank you for taking the time to mention the attentive service of Louis-Charles. I can assure you that your kind words will be passed on to him. We are privileged to have Louis-Charles in our great team. We look forward to welcoming you again to BE! Happy Holidays ! Julie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ANN MARIE B wrote a review Oct 2023
3 contributions
Fabulous, … Still. My home away from home. Merci Team Bonne Entente. Gregory (Doorman) is such a delightful young man! Polite and Professional demeanour. Amélie welcomed us at the “Salon BE” with such a warm welcome. Ali was amazing as well … he offered a high level of Service. Incredible Staff at the Chateau! Vincent took care of my booking over the phone when I called. So very professional and helpful. His desire to help was incredible. Thanks Vincent! What a Team! Château BE, is the place to be! You will not only enjoy an incredible stay, you will be impressed by their Team. Great Job to the whole Team.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded Oct 18, 2023
WOW ! WOW ! WOW ! From all team to you: thank you ! We are delighted to know you enjoed your fabulous stay with us ! We all look forward welcome you back soon ! Warmest regards, Julie Poirier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KIWIBOYZCAN wrote a review Sep 2023
Montreal, Canada99 contributions68 helpful votes
Let down by this 5 star hotel. Took a long time to check in. No one recognized my VIP status. Had to change rooms because water leaking in the bathroom. Asked for quiet room and staff placed us right by outdoor ventilation system. We had a $20 food and beverage credit through Expedia and when the bar tender, Philip, took our order he actually felt the need to remind us out loud in front of other guests to tip accordingly and that the $20 credit shouldn’t count towards the total amount of tip. We will NOT return here even if it was FREE
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded Sep 27, 2023
Good day, Thank you for taking this time to write your review. I appologize for the inconveniences that occurred during your stay (room change related to a technical problem. Our teamdo their very best to ensure that our distinguished customers are comfortable and safe. Regarding our bartender Philip, I can assure you that this situation will be discussed with him, however, I want to reassure you that Philip is a remarkable employee! He offers personalized and sincere service to our guests. I am convinced that he had no bad intentions to offend you. I hope that we will have the pleasure of welcoming you again in order to regain your loyalty. Best regards, Julie Poirier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rose P wrote a review Aug 2023
32 contributions2 helpful votes
I came to this hotel for a massage at Amerispa and the experience was amazing!! I was given a bathrobe, sandals as well as a locker to put my things in. The waiting room had drinks and relaxing music. The massage therapist was excellent. She made sure my foot massage was relaxing. There was also relaxing music in the massage room. I couldn't ask for more!!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded Sep 4, 2023
Splendide!! We are delighted your experience was relaxing and calming ! We hope seeing you again soon for more peaceful moments. Warmest regards, Julie Poirier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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talonega wrote a review Aug 2023
Quebec City, Canada19 contributions3 helpful votes
Why does Trip Advisor say this hotel is in Quebec City when they advertise they are 5 kilometers from Quebec City? 983 reviews #4 Best Value of 297 places to stay in Quebec City Visit hotel website "Hotel Le Bonne Entente is located 5 km from the train station. "
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded Sep 4, 2023
Good morning ! First of all, on behalf of all team, thank you for your visit at Le bonne Entente. We are delighted to know you had a beautiful stay with us. Indeed, Sainte-Foy is a former city in central Quebec. It was amalgamated into Quebec City at the start of 2002. Once again, thank you for your review and visit and we all look forward welcoming you again in a near future. Warmest regards, Julie Poirier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ludovika wrote a review Aug 2023
3 contributions
This hotel is far from being a high class accommodation. The Terzo room was far from being luxurious, the toilet was separated from the large shower. The toilet was cheap and difficult to flush. Upon arrival, there was almost no toilet paper and very few towels in the room. We wondered if they vacuumed the floor, we found dust under the sofa. It looks neglected. Toiletries are cheap and do not include what we found in high-end hotels. The mattress is soft and uncomfortable. There is no docks to charge phones, it is pitiful. Behind its supposed renommée , the BE is overpriced and over-rated. We ate at the Monte Cristo restaurant and we needed a reservation. They reluctantly found a table, it took 35 minutes to get the waiter’s attention. We were served a ridiculously small meal at an outrageous astronomic price. The waiter only wants to sell you wines, no interest in anything else. A refill of regular coffee is double charged. On top, we had to pay $25 for the daily parking from which we had to haul our luggages over stairs to get into that room. There are no soda machines. You also pay $20 daily for the pool. We did not know these charges and were informed upon arrival. We did not use the pool. After one night, we checked out and found a much better hotel and at a much reasonable cost. The carpets smell bad and an employee was vacuuming our area at 7 or 7:30 AM, being noisy, happy to disturb everyone. There are so many excellent hotels in Quebec, spare your $$$ to get better accommodations. They just do not to care about their customers.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded Aug 18, 2023
Good morning Mme Louise, Thank you for taking this precious time to share your impressions of your stay and constructive comments that will allow us to make certain improvements. Indeed, there is a parking fee of $20 per night and a resort fee of $25 (in specific perod of the year). This information can be found on our website so that our guests are well informed before their stay. I would like to reassure you that the resort fees are not for the use of the swimming pool, but for multiple activities offered during the summer time. This fee, per night, is charged in several resorts in Quebec and America. I hope we will have the pleasure of welcoming you back to give us a second chance to regain your loyalty. Indeed, our Terzo rooms offer a more enveloping experience to our guests and the beds being softer offer a different experience. During a future stay, I invite you to book our recently renovated SENS rooms. The beds being firmer offer you a relaxation that meets your expectations. Thank you again for your visit and I take this opportunity to wish you a great summer! Sincerely, Julie Poirier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mradamcole wrote a review Aug 2023
Toronto, Canada22 contributions9 helpful votes
+1
Absolutely the most amazing staff and an overall exceptional experience. Beautiful resort, great value, but the real clincher is the entire staff, to a person were all outstanding. I travel 30 to 40 nights a year for work and with family, and I have the pleasure of staying at some nice places, and Bonne Entente's staff set a new bar; so much so that we booked our family Christmas vacation here today as we were checking out. Thank you Vincent, Olivia, Rosalie, William, Camille, Julie and everyone else who made our stay with you so wonderful!
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Date of stay: August 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded Aug 8, 2023
Good day ! We are delighted to know you enjoyed your family vacations to our beautiful property and very excited to welcome you again for Christmas holidays ! We will be in touch and if you need anything special for your next stay with us, please do not hesitate to contact me jpoirier@lebonneentente.com We all look forward seeing you in december ;-) Julie Poirier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rambo V wrote a review Jul 2023
1 contribution
Would highly not recommend this place. The staff was very unorganized, particularly the front desk and management. Our key did not work twice during our stay. We had to wait an hour and chase around staff just to get in our room. This took time away from our plans and from truly enjoying our anniversary. The manager Samuel said he would call and discuss how he could make things right but to no avail. The day of check out I asked for Samuel but he was not coming till 1pm. Staff said he will call me as soon as possible once he gets in. 4 hours later No call, I had to call him! still the staff would not let me speak to him. We really wanted to enjoy this place, but because of this we will never come here again. Door men were super nice though, rest of management and front desk spoiled this whole occasion.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Avoid this place, there are far better hotels for the same price.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded Jul 11, 2023
Good day Mr Rambo, I want to reassure you that we have taken note of your opinions left on all the different platforms. We are sorry to know that your stay did not meet your expectations and we apologize for any inconvenience caused by technical challenges with the door locks. I would like to reassure you that our reception team and our supervisor Samuel have made every effort to find alternatives to satisfy you and ensure a pleasant stay such as a free room upgrade and several other attentions. Unfortunately, you did not accept any of these options. Thank you again for taking this precious time to share your impressions of your stay with us and I take this opportunity to wish you a great summer! Cordially, Julie Poirier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ChrisTravellerUS wrote a review Jun 2023
New York City, New York190 contributions31 helpful votes
In no possible universe is this a 5 star hotel. Where to begin: we arrived at around 8:45pm and were faced with a single checkin desk and a line of guests. Completed checkin and immediately went to restaurant for dinner but at 9:15 (yes at least 30min checkin) were told kitchen is closed. Was advised to order UberEats but weren’t allowed to eat to bar and were shown a side lounge to eat. Website offers shuttle to Quebec City, but nope. The worst was being told that they do not offer daily house keeping, still not sure whether housekeeping , even turning up the bed is every 2 or 4 days. The gym is pretty woeful compared to 4 star hotels. Any attempt to claim 5 stars for this hotel is disingenuous at best and more likely fraudulent. We will be making formal complaints to the booking organization about this hotel.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Poirier, Hôtelier at Hotel Le Bonne Entente
Responded Jun 28, 2023
Good morning, Thank you for sharing these constructive comments. I apologize to you for any inconvenience encountered. I can assure you that we make every effort to provide top-of-the-range service to our distinguished guests. I hope you will give us a second chance to regain your loyalty. If you would like to stay at Le Bonne Entente again, I invite you to contact me and I will take great care of you. Julie Poirier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$169 - C$278 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau bonne entente hotel quebec city, chateau bonne entente sainte foy
LOCATION
CanadaQuebecQuebec City
NUMBER OF ROOMS
160
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Le Bonne Entente - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Le Bonne Entente
Which popular attractions are close to Hotel Le Bonne Entente?
Nearby attractions include Réserve naturelle du Marais-Léon-Provancher (1.1 km).
What are some of the property amenities at Hotel Le Bonne Entente?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Le Bonne Entente?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Le Bonne Entente?
Yes, parking is available to guests.
What are some restaurants close to Hotel Le Bonne Entente?
Conveniently located restaurants include Bistro La Cohue, Gusto Saveurs authentiques, and Monte Cristo Lounge.
Are there opportunities to exercise at Hotel Le Bonne Entente?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Le Bonne Entente have airport transportation?
Yes, Hotel Le Bonne Entente offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Le Bonne Entente?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Le Bonne Entente?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Le Bonne Entente offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Le Bonne Entente?
The staff speaks multiple languages, including English and French.