We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nice cozy rooms, it was very quiet and the bed was confortable, we had a good night's sleep. We also enjoyed the pool and spa, although the sauna was not usable. We had a delicious dinner at the restaurant right next door, access within the...More
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 5 days ago
Thank you so much for taking the time to review our hotel on Trip Advisor. We are truly happy to read that you fully enjoyed your stay with us! It pleases us to know that your room has fully met your expectations and that you...More
We stayed for 6 nights. First night we stayed in a room where the toilet did not work. The Manager was good about moving us quickly to a new room. Thereafter service was quite poor - room didn't get cleaned for 2+days until I literally...More
Thank Lucy S
Response from TommyBernier1, Responsable des relations publiques at Hotel Universel QuebecResponded 2 weeks ago
We are sorry to read your comments about your last visit in our hotel. The experience you describe is not the one we desire to offer to our guests. As for the rooms maintenance, we clean the rooms every 2 days, except if the cleaning...More
I found this as on trip advisor. Saw the great reviews, awesome pics, thought it was a steal.
Interesting, not all rooms are as the pictures show. I'm assuming there's renovations on the way? Really dated kitchenette cupboards for a university apartment and chipped tiles,...More
Thank A TripAdvisor Member
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 2 weeks ago
Thank you for taking the time to review our hotel on TripAdvisor. We are sorry to hear that our hotel has not met your expectations. Our guests’ reviews are important as they give us the opportunity to improve ourselves. We assure you that yours will...More
While located conveniently outside the madness of Quebec City, this Hotel could be a pretty reasonable alternative to the downtown. They have friendly staff, a nice pool area and even the pizza restaurant isn't half bad. The rooms are decent and quite sizeable and the...More
Thank Otto M
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 3 weeks ago
We are truly sorry to read that you did not fully enjoy your stay at our hotel. It is not in our habits to offer such a disappointing experience to our guests.
First of all, we apologize for the inconveniences you met with the amenities...More
Sometimes you go to hotels and it's all that you expect it to be but the service is crap....well not at Hotel Universel. If good customer service is important to you then that's a reason to come here. Staff were beyond friendly which made the...More
Thank Alicia P
Response from TommyBernier1, Responsable des relations publiques at Hotel Universel QuebecResponded 4 weeks ago
Thank you very much for taking the time to share with us your recent experience with us. It is nice to read that you fully enjoy your stay with us. We are truly happy to know that our services and installations answered all of your...More
US$78 - US$190 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#14 Spa Hotel in Quebec City
Non-Smoking Rooms ,
Number of rooms
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Priceline, Booking.com, Orbitz, TravelClick, TripOnline SA, Hotwire, Cancelon, Cheap Tickets and HotelQuickly so you can book your Hotel Universel Quebec reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Sorry for the delay. The bus ride to the Old City is about 15 minutes. There is a bus stop right in front of the hotel. You have to take the bus number 7. Many more options are also available, such as the bus number 800... More
Sorry for the delay. The bus ride to the Old City is about 15 minutes. There is a bus stop right in front of the hotel. You have to take the bus number 7. Many more options are also available, such as the bus number 800 and the bus number 801.
For further information, do not hesitate to call!
Have a nice day,