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    Hotel Universel Quebec

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    466 reviews
    #91 of 101 Hotels in Quebec City
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    2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
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    Traveller (144)
    Room & Suite (69)
    Pool & Beach (11)
    Overview
    3.0
    466 reviews
    • Excellent11%
    • Very good27%
    • Average31%
    • Poor17%
    • Terrible14%
    Travellers talk about
    “the pool spa area”(5 reviews)
    “hot tub”(12 reviews)
    “nice hotel”(10 reviews)
    2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada See on map
    AMENITIES
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    3 Star Hotel
    All hotel details
    Rooms
    Apr. 29Apr. 30
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (466)
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    All reviewsthe pool spa areahot tubnice hotelnice poolsauna
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    11 - 15 of 214 reviews
    Reviewed 18 November 2017
    Affordable and fun pool area

    One night with grandchildren for a visit to the aquarium the next day. Clean, standard rooms (renovated section). The pool was a must for the kids before calling it a night! Boston Pizza is within the same building so that was the choice for dinner...More

    Thank Luz039
    Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded 20 November 2017

    Thank you so much for this great review, we are glad to know that you had a fantastic family time in our hotel. We are happy that our rooms and facilities met your expectations. We truly hope to have the pleasure to welcome you back...More

    Reviewed 24 October 2017
    Unusual hotel

    What is unusual about this hotel is that the swimming pool and hot tub are inside the hotel near reception and you have to pass them on the way to your room or the Boston Pizza restaurant . Quirky but different. The rooms were ok,...More

    Thank Dave M
    Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 25 October 2017

    First of all, we would like to thank you for taking the time to review our hotel on Trip Advisor. We always read all the reviews we receive from our guests as your comments are essential to improve our services. With that being said, we...More

    Reviewed 16 October 2017 via mobile
    No sleep in two days

    No sound proofing at all! Party in the hallway, in the parking lot, the sound coming in from the air conditioning, all that way past 11, more like up until 2 am. Bathroom the size of a closet. 2 days of the worst experience of...More

    Thank diane a
    Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 17 October 2017

    We are truly sorry to read that your experience at our hotel did not meet your expectations. We take our guests’ comments at heart and we will certainly assure a follow-up with our team. Please note that if there is any aspect that disturb you,...More

    Reviewed 9 October 2017
    Weekend Family trip!

    We had two rooms for two families, very nice and comforatable. We ate at the attached Boston Pizza restaurant for both supper and breakfast. After a lot of walking around in Old Quebec we had a nice swim in the indoor tropical pool area. Great...More

    Thank gardentoo
    Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 10 October 2017

    Thank you for the time taken to review our hotel on Google, it is a pleasure to know that you and your families loved our hotel, restaurant and tropical atrium. Indeed, our indoor heated swimming pool and spas are really nice, especially at the end...More

    Reviewed 5 October 2017
    Upper floors are newly renovated

    The photos shown for this hotel are of the renovated rooms, but not all rooms have been renovated. i was thrilled when the photos showed flooring and not so thrilled when i got carpet :( They would have gladly moved me but there wasn't a...More

    Thank Michelle M
    Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 6 October 2017

    Thank you for taking the time to review our hotel on Trip Advisor. We are glad to see that overall, you enjoyed your stay with us. It is true that we do have room with wood floors and some still with carpets but, we are...More

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    123456…43
    About
    Amenities
    Top amenities
    Pool
    Free Parking
    Restaurant
    Free High Speed Internet (WiFi)
    Room Service
    Bar/Lounge
    Fitness Centre with Gym / Workout Room
    Spa
    Hotel Amenities
    Free Parking
    Room Service
    Business Centre with Internet Access
    Meeting Rooms
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Things to do
    Pool
    Restaurant
    Bar/Lounge
    Fitness Centre with Gym / Workout Room
    Spa
    Hot Tub
    Heated pool
    Indoor pool
    Details
    Price range
    US$71 - US$173 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #15 Spa Hotel in Quebec City
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    US$71 - US$173 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #15 Spa Hotel in Quebec City
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
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    All photos (205) 205
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    Traveller (144)
    Room & Suite (69)
    Pool & Beach (11)
    Dining (7)
    Business Centre & Event Rooms (6)
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    Questions & Answers
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    See all 9 questions
    Caton D
    8 December 2017|
    AnswerShow all 3 answers
    Response from Geneviève M | Property representative |
    Hi, to book a room, you must be over 18 and you will need a credit card. Thank you and have a great day!
    0
    Votes
    Danika A
    28 December 2016|
    Answer
    Response from TommyBernier1 | Property representative |
    Bonjour, il y a tout ce qu'il faut pour cuisiner, chaudron, poêlon, ustensiles et couverts ainsi que le nécessaire à vaisselle. Tommy, de l'Hôtel Universel Québec
    0
    Votes
    Google Translation
    Grnevieve
    7 October 2015|
    AnswerShow all 2 answers
    Response from TommyBernier1 | Property representative |
    Thank you for your interest in our establishment! Unfortunately, we do not accept pets at our hotel. We apologize for the inconvenience. Do not hesitate, if you have other questions!
    0
    Votes
    123
    Room Tips
    "Ask for a renovated room."
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    "Avoid 248 to 256. Bar under"
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    "There are floor level rooms and rooms with balconies that give a view on the pool area."
    Read review
    "Ask for a room in the renovated section"
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