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Hotel Universel Quebec

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Traveller (144)
Room & Suite (69)
Pool & Beach (11)
Overview
  • Excellent11%
  • Very good27%
  • Average31%
  • Poor17%
  • Terrible14%
Travellers talk about
“hot tub”(12 reviews)
“nice hotel”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (466)
There are newer reviews for Hotel Universel Quebec
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36
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All reviewsthe pool spa areahot tubnice hotelnice poolsauna
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11 - 15 of 214 reviews
Reviewed 18 November 2017

One night with grandchildren for a visit to the aquarium the next day. Clean, standard rooms (renovated section). The pool was a must for the kids before calling it a night! Boston Pizza is within the same building so that was the choice for dinner...More

Thank Luz039
Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded 20 November 2017

Thank you so much for this great review, we are glad to know that you had a fantastic family time in our hotel. We are happy that our rooms and facilities met your expectations. We truly hope to have the pleasure to welcome you back...More

Reviewed 24 October 2017

What is unusual about this hotel is that the swimming pool and hot tub are inside the hotel near reception and you have to pass them on the way to your room or the Boston Pizza restaurant . Quirky but different. The rooms were ok,...More

Thank Dave M
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 25 October 2017

First of all, we would like to thank you for taking the time to review our hotel on Trip Advisor. We always read all the reviews we receive from our guests as your comments are essential to improve our services. With that being said, we...More

Reviewed 16 October 2017 via mobile

No sound proofing at all! Party in the hallway, in the parking lot, the sound coming in from the air conditioning, all that way past 11, more like up until 2 am. Bathroom the size of a closet. 2 days of the worst experience of...More

Thank diane a
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 17 October 2017

We are truly sorry to read that your experience at our hotel did not meet your expectations. We take our guests’ comments at heart and we will certainly assure a follow-up with our team. Please note that if there is any aspect that disturb you,...More

Reviewed 9 October 2017

We had two rooms for two families, very nice and comforatable. We ate at the attached Boston Pizza restaurant for both supper and breakfast. After a lot of walking around in Old Quebec we had a nice swim in the indoor tropical pool area. Great...More

Thank gardentoo
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 10 October 2017

Thank you for the time taken to review our hotel on Google, it is a pleasure to know that you and your families loved our hotel, restaurant and tropical atrium. Indeed, our indoor heated swimming pool and spas are really nice, especially at the end...More

Reviewed 5 October 2017

The photos shown for this hotel are of the renovated rooms, but not all rooms have been renovated. i was thrilled when the photos showed flooring and not so thrilled when i got carpet :( They would have gladly moved me but there wasn't a...More

Thank Michelle M
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 6 October 2017

Thank you for taking the time to review our hotel on Trip Advisor. We are glad to see that overall, you enjoyed your stay with us. It is true that we do have room with wood floors and some still with carpets but, we are...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$71 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$71 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (144)
Room & Suite (69)
Pool & Beach (11)
Dining (7)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Caton D
8 December 2017|
AnswerShow all 3 answers
Response from Geneviève M | Property representative |
Hi, to book a room, you must be over 18 and you will need a credit card. Thank you and have a great day!
0
Votes
Danika A
28 December 2016|
Answer
Response from TommyBernier1 | Property representative |
Bonjour, il y a tout ce qu'il faut pour cuisiner, chaudron, poêlon, ustensiles et couverts ainsi que le nécessaire à vaisselle. Tommy, de l'Hôtel Universel Québec
0
Votes
Google Translation
Grnevieve
7 October 2015|
AnswerShow all 2 answers
Response from TommyBernier1 | Property representative |
Thank you for your interest in our establishment! Unfortunately, we do not accept pets at our hotel. We apologize for the inconvenience. Do not hesitate, if you have other questions!
0
Votes
Room Tips
"Ask for a renovated room."
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"Avoid 248 to 256. Bar under"
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"There are floor level rooms and rooms with balconies that give a view on the pool area."
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"Ask for a room in the renovated section"
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