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Hotel Universel Quebec

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Traveller (144)
Room & Suite (69)
Pool & Beach (11)
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Overview
  • Excellent11%
  • Very good27%
  • Average31%
  • Poor17%
  • Terrible14%
Travellers talk about
“hot tub”(12 reviews)
“nice hotel”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
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Rooms
Jun. 10Jun. 11
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1 room, 2 adults, 0 children
Standard Room
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Reviews (468)
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All reviewsthe pool spa areahot tubnice hotelnice poolsauna
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101 - 105 of 214 reviews
Reviewed August 30, 2015 via mobile

Part off a tour , by far the worst at this stage ,no fridge , no milk for tea or coffee intact no tea, shower ok , reason for the one star !!!the mattress a rock like no other my back is so sore from...More

Thank Fiona H
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded August 31, 2015

Our guests’ opinions and feedbacks are very important to us and we are glad that you took the your time to share a review on TripAdvisor. However, we were very sad to read that you did not like staying with us- mostly because of the...More

Reviewed August 24, 2015

Room was on the 4th floor... very quiet and clean.. good water pressure in shower( always a plus) . Only used the pool area once and it was quite enjoyable. We were able to check in a couple of hours early which was nice and...More

Thank JandDLondon_Ontario
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded August 25, 2015

Thank you for reviewing our hotel on TripAdvisor. Our guests’ opinions are very important to us and we were glad to read that you enjoyed your stay. Although it is not always possible, our team is happy to proceed to an earlier check-in when our...More

Reviewed August 24, 2015

We had a great stay at Universel Hotel. Our room was very clean, spacious, updated and bedding was very good quality and comfortable. We were on the end of the 4th floor which was quiet. The bathroom in our room was very clean and in...More

Thank NYTraveler815
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded August 25, 2015

Thank you for taking the time to review our hotel on TripAdvisor. We are thrilled to read that you seem to have enjoyed your experience at the hotel. First of all, we are glad that you enjoyed the cleanliness and comfort of your room. We...More

Reviewed August 20, 2015 via mobile

Pool area and restaurant are great, but the rooms are mediocre. Bathroom gets 1 star. The shower curtain is too short, and hangs outside the tub. Using the shower would cause a flood. The bathroom lightswitch is shockingly almost in the shower, and doesn't appear...More

Thank hermit_the_log
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded August 21, 2015

Thank you for taking the time to share your review on TripAdvisor. We appreciate our customers’ comments and feedbacks as they allow us to continually improve our services and facilities. We were glad to read that you enjoy visiting Quebec City. It is true that...More

Reviewed August 20, 2015

My family had a great experience at the Hotel Universal. The staff were extremely friendly and helpful. They gave us a free upgrade, booked attraction tickets and answered all of our questions. We had a great time.More

Thank Michelle G
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded August 21, 2015

Thank you for taking the time to share a review on us on TripAdvisor. We are very pleased to read that you seemed to have had a great time at our hotel. Our staff members work extremely hard in order to provide high quality service...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$93 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$93 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (144)
Room & Suite (69)
Pool & Beach (11)
Dining (7)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Caton D
December 8, 2017|
AnswerShow all 3 answers
Response from Geneviève M | Property representative |
Hi, to book a room, you must be over 18 and you will need a credit card. Thank you and have a great day!
0
Votes
Danika A
December 28, 2016|
Answer
Response from TommyBernier1 | Property representative |
Bonjour, il y a tout ce qu'il faut pour cuisiner, chaudron, poêlon, ustensiles et couverts ainsi que le nécessaire à vaisselle. Tommy, de l'Hôtel Universel Québec
0
Votes
Google Translation
Grnevieve
October 7, 2015|
AnswerShow all 2 answers
Response from TommyBernier1 | Property representative |
Thank you for your interest in our establishment! Unfortunately, we do not accept pets at our hotel. We apologize for the inconvenience. Do not hesitate, if you have other questions!
0
Votes
Room Tips
"Ask for a renovated room."
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"Avoid 248 to 256. Bar under"
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"There are floor level rooms and rooms with balconies that give a view on the pool area."
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"Ask for a room in the renovated section"
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