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I booked a room at this for me and my boyfriend as our birthday getaway from the city and for a standard king we really like it! It was clean and everything we needed was there. We enjoyed it very much especially the pool. The...More
Thank Chanthima D
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 5 April 2017
Thank you so much for taking the time to share your satisfaction concerning your experience at our hotel on Trip Advisor. We are truly happy to see that everything was perfect for your birthday getaway and that you fully enjoyed your stay with us! It...More
One night coming back to my room ( was near a escape stair way leading outside )I saw the emergency door open ,to my surprise ;no alarm and nobody in sight .I closed the door and I went to the front desk to tell them...More
Thank Stephen G
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 21 March 2017
Thank you for taking a few minutes to write your comments on Tripadvisor. For the emergency alarm, maybe our employee did not inform you properly. We are currently doing a lot of renovations in the hotel and the workers go through that door really often....More
I was looking for an hotel in Quebec city and was attracted by the nice pictures...For once, I forgot to check the reviews. The room are dirty, ugly and service was bad. They had no water bottle available.
They pretend to be a 3 stars...They...More
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 17 March 2017
We are truly sorry to read that our hotel has not fully met your expectations. It is not in our habits to offer an experience like the one you describe. Let us assure you that the cleanliness of establishment is a priority for all our...More
What a great place to relax! the hotel in located in Sainte-Foy. The atmosphere was wonderful. After a long day of walking around and touring the city, we winded down at the pool area. They have a Nordic Spa in the pool area for everyone...More
Response from TommyBernier1, Responsable des relations publiques at Hotel Universel QuebecResponded 17 February 2017
Thank you so much for your wonderful review on Tripadvisor, we really appreciate it! It is always a pleasure to know that our guests have fully enjoyed their stay. Our pool and spa area is quite recent, so we are glad to know you and...More
The photos have some close and creative cropping - you can't say they lie- they just are not totally true. When we arrived we came to an overworked check in clerk who in a bit of time got us checked in. The hotel - and...More
Response from TommyBernier1, Responsable des relations publiques at Hotel Universel QuebecResponded 8 February 2017
We are truly sorry to read that you did not fully enjoyed your stay with us. We are disappointed to see that our rooms did not meet your expectations. However, we do believe that the pictures on our website do represent the state of our...More
US$78 - US$185 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#14 Spa Hotel in Quebec City
Non-Smoking Rooms ,
Number of rooms
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Sorry for the delay. The bus ride to the Old City is about 15 minutes. There is a bus stop right in front of the hotel. You have to take the bus number 7. Many more options are also available, such as the bus number 800... More
Sorry for the delay. The bus ride to the Old City is about 15 minutes. There is a bus stop right in front of the hotel. You have to take the bus number 7. Many more options are also available, such as the bus number 800 and the bus number 801.
For further information, do not hesitate to call!
Have a nice day,