Hotel Quebec Inn
436 reviews
#42 of 106 Hotels in Quebec City
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7175, Boulevard Wilfrid Hamel Ouest, Quebec City, Quebec G2G 1B6 Canada
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About
#42 of 106 hotels in Quebec City
Location
Cleanliness
Service
Value
Strategically located at the foot of snowmobile trails and at a 3 km distance from the Quebec City International Jean Lesage Airport (YQB) and the major highways, Hotel Quebec Inn | Quebec City Airport is a true urban oasis. Picture this: the biggest indoor tropical garden in Quebec City, a luxuriant flora, 135 rooms including five exotic themed suites, Les Palmes restaurant surrounded by palm trees, as well as a fully equipped fitness and wellness centre. Hotel Quebec Inn has it all in terms of tranquility and convenience including the much appreciated Stay, Park and Fly Package.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Table tennis
Children Activities (Kid / Family Friendly)
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Special diet menus
Vending machine
Free airport transportation
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Microwave
Refrigerator
Flatscreen TV
Safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French
Location
Full view
42Car recommended
Grade: 42 out of 100
20Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
7175, Boulevard Wilfrid Hamel Ouest, Quebec City, Quebec G2G 1B6 Canada
Getting there
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436Reviews7Q+A32Room tips
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Holy moly. I am here with my wife. I understand that COVID has everyone tied up tight. But harassment from the staff is far from what I was expecting from the JARO hotel group. They called my room 3 times asking for different names. Mr Smith. Mr Tremblay. Mr Lachance. I actually ended up unplugging my phone. They even requested I go back to my room when I was trying to go get ice at 7:15PM. It feels like we are in prison here. It really ruined my evening. It’s an abuse of power. There are calling every 20 minutes to see if we are really in our room. And yet, we are. I finally disconnected my phone. I’m not saying it’s the worst hotel I have ever seen. But it’s definitely not more than a 2 out of 10. To top it all off, the room is old and dirty. The corners along the wall are dirty. The mirror in the bathroom has spit marks from the last person that brushed their teeth. The remote has gunk around the buttons. There was pubic hair on the toilet bowl. Simply put. It’s not a 3 star hotel. That being said, I have stayed at other hotel rooms in other JARO hotels. But do yourself a big favour, unless you are getting this room for 50-60 dollars, stay far far away from Quebec inn…
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Date of stay: March 2021Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Anny Bernier, Sales at Hotel Quebec Inn
Responded 4 weeks ago
Dear, Mr Wittmore, Thank you for having stayed with us and for taking a moment to rate your experience. We are very sorry to hear that we were unable to offer a service that equaled your expectations. Having said this, please be assured that our rooms are cleaned and disinfected between each guest. We hold ourselves to all gouvernement standards and above. Each room is inspected by two different room inspectors before being given to any guests. We fallow all gouvernement guide lines and requirements concerning Covid-19 confinement rules, and require our guests to do the same. We have employees in continual movement throughout the hotel in order to direct guest trafic to and from all of our services and to insure the security of all. We are extremely sorry to hear that you had received troublesome phone calls, but rest assured that they did not come from our staff. Be assured that proper fallow ups have been carried out with all of the departments that you have raised concerns about. We are continually striving to improve through guest input and suggestions and hope to have the pleasure of serving you again in the future. Sincerely, Anny Bernier Directrice des ventes | Sales manager
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Always stayed at this hotel every time we go to Quebec. Seems the last couple years it’s getting worst and worst. This time, when we checked in, there was garbage everywhere in the hallway, also there is a strong smell of urine in the hall. Our key did not open the outside door. The alarm clock is an old iphone charger. The coffee machine is ancient. No microwave, we went to front desk and asked to use a microwave, just once, we were told no very rudely by management. Customer service was non existant. No customer service, no more business from us or family and friends. Thanks but no thanks.
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Date of stay: January 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Les_Hotels_JARO, Responsable des relations clients at Hotel Quebec Inn
Responded Jan. 29, 2020
Hi Natalieetr, We are sincerely sorry that you did not enjoy your stay with us. If your key did not work, you should have come to the reception and we would have provided you with a new one without problem. We have notified the relevant management regarding the ceramics in the bathroom that has not been properly cleaned, please excuse us. We’ll make sure it doesn’t happen again. Note that our rooms have all been renovated and tastefully decorated. The photos on our website are current. Also, the carpets in the hotel hallways are recent and no smell of urine was found during our audits. On your next visit, feel free to come to us if you need anything so we can make sure your stay is as enjoyable as it should be. Our staff is available around the clock and always happy to be of any assistance. Have a good day!
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Even if building is older our room was very clean and updated. This place is great since everything is in one hotel restaurant with delicious food, bar, great staff and well organized shuttle service to airport.
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Date of stay: January 2020Trip type: Travelled as a couple
Helpful
Response from Les_Hotels_JARO, Responsable des relations clients at Hotel Quebec Inn
Responded Jan. 29, 2020
Hi Jenreno2, Thank you for taking the time to evaluate your recent stay at Hôtel Québec Inn. It was a pleasure to welcome you. We are happy to have helped make your stay a pleasant one. We look forward to seeing you again on your next trip in Quebec city!
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Pros: There is a pool with a lifeguard, and a hottub that they dont monitor. A gym, spa , games room and restaurant on site. The front desk young lady was nice enough at check in and was quick to communicate with maintenance with our first issue. Cons: For a family oriented hotel, the artwork on the pull out bed is somewhat questionable (underwater picture of a headless female, whom is clearly cold...) There were stains on one of the towels (which there weren't enough of for the number of guests we had registered for). Holes in the sheets (which are changed every 3 days as per the sign in the bathroom) and the sink was really gross when we got there. There was also an issue with the lights in the room that maintenance was quick to come and fix. The side bedlamps are also very light, and one fell on my head the second night. When I mentioned our concerns at check out they were dismissed with a quick comment about leaving a comment in our file. (Never asked which room or any more details.) This hotel is FULL of children not being supervised by their own parents, which bothered us even though we have children traveling with us. If you are looking for a quiet place to spend the night, this is not the place for you.…
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Date of stay: December 2019
Helpful
Response from Les_Hotels_JARO, Responsable des relations clients at Hotel Quebec Inn
Responded Jan. 3, 2020
Hi adventuresmom, We believe that your review does not concern our hotel, which is not a family-oriented hotel. There is not a lot of children in our hotel. Good day!
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I needed a hotel near the airport for a few hours sleep before an early morning flight. I chose this one because of convenience and the swimming pool. it was a reasonably good choice; the hotel has a nice restaurant (with lush greenery--it was very relaxing after a stressful week) and the taxi ride to the airport the next morning took 6 minutes. My room was clean and comfortable, and had a shared balcony (not with a view though!) There seemed to be many families there with children, so I'm guessing this hotel does a good job of that. Also it's not far from the aquarium. The things I didn't like: No elevator! I have a bad knee, and the desk clerk graciously hauled my giant suitcase up the stairs for me. Also, the pool closes at 9:00. It's an indoor pool, so why not keep it open a little longer, so adults can use it after the crowds of small children go to bed? I did want to swim (the pool is very appealing) but found the pool closed, at exactly 9:00.…
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Date of stay: August 2019
Value
Rooms
Service
Room Tip: Some rooms are poolside. I suspect these are noiser. I stayed on the parking lot side, with no...
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Helpful
Response from Les_Hotels_JARO, Guest Relations Manager at Hotel Quebec Inn
Responded Aug. 28, 2019
Bonjour Julie, Thank you for staying at the Hôtel Québec Inn and for taking a moment to rate your stay. We are looking forward to welcoming you again.
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PRICE RANGE
US$80 - US$121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quebec hotel quebec city, quebec hotel sainte foy
LOCATION
CanadaQuebecQuebec City
NUMBER OF ROOMS
135
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Claim Your Listing Frequently Asked Questions about Hotel Quebec Inn
Which popular attractions are close to Hotel Quebec Inn?
Nearby attractions include Centre d'amusement Carie Factory (0.8 km), Cinema Cineplex Odeon Ste-Foy (0.6 km), and RecreOFUN (1.1 km).
What are some of the property amenities at Hotel Quebec Inn?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Quebec Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Quebec Inn?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Hotel Quebec Inn?
Conveniently located restaurants include Archibald microbrasserie, Restaurant Gab's Resto-Bistro, and Tuscanos Restaurant.
Are there opportunities to exercise at Hotel Quebec Inn?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Quebec Inn have an airport shuttle?
Yes, Hotel Quebec Inn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Quebec Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Quebec Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Quebec Inn?
The staff speaks multiple languages, including English and French.