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Hotel Acadia

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Hotel Acadia
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647 Reviews from our TripAdvisor Community

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Showing 365: English reviews
Reviewed 5 September 2013

We were extremely disappointed with this hotel. When we arrived the staff was not overly nice but not unpleasant. When we noticed that the room that we were given was not at all what we had booked then the staff became rude with us, especially Emilly. We booked a superior room with 2 double beds, we got a room with...

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Helpful?
Thank Mario G
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel. We're really sorry to see that your experience with us was not up to your expectations. As customer service is primordial for us, we take your comment very seriously, and will make appropriate effort to improve our performance. About the picture, actually all rooms are different...

Tokyo, Japan
Reviewed 4 September 2013

My wife and I visited Quebec City over the Labour Day long weekend in 2013. We booked Hotel Acadia based on reviews from past guests and value for money. Basically to sum up the hotel: location, location, location. Hotel Acadia was near perfect (for us) for exploring Old Quebec. It's located on Rue Sainte-Ursule, so you are basically within decent...

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Helpful?
1Thank Deryk B
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel Acadia. We're pleased to see that you enjoyed your stay in Quebec City. About our rooms, we have many categories, because all rooms are differents. The best tip is to call us directly to book your room, so this way we really can recommend you what...

Jenkintown, Pennsylvania
Reviewed 28 August 2013

When we turned down the street toward our hotel for the first time, I felt giddy. It was a beautiful side street running perpendicular to Rue Sainte Jean (major shopping and eating) and Rue Sainte Louis (more restaurants!) We were able to walk everywhere within the old walled city (which was gorgeous. We also had PERFECT weather). We enjoyed our...

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Helpful?
Thank amanda19046
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel Acadia. We're pleased to see that you enjoyed your stay, our staff and the location. Hoping to welcome you again during your next stay Best regards, François Bergeron-Ouellet

Moncton
Reviewed 25 August 2013

I traveled to Quebec City and stayed with my boyfriend at the Acadia Hotel on Canada Day weekend 2013. The good: -Location is excellent, we used the valet parking and walked everywhere in Old Quebec. Was very handy. - Also we got a good rate because they only had the smallest room in their attic available. -The staff were all...

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Helpful?
1Thank Nadine S
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel. We're pleased to see that you enjoyed the location. As you mentioned, you have choose one of our two small economic room, next time try another category, to really enjoy the charm of the hotel. Hoping to welcome you again. Regards, François Bergeron-Ouellet

NJ
Reviewed 22 August 2013

It's a pretty good hotel for Old Montreal since you will not find anything modern there - most of the hotels are houses converted into such. Acadia is on a quiet street but close to everything and between 2 very busy happening streets. You will have to ask for valet parking if you're driving in unless you are crazy enough...

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Helpful?
Thank OlgaKNj
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel. We're pleased to see that you enjoy the city. About our parking is 20$/night and as you mentioned we have valet parking to make your arrival easier with your car but also with your luggage as we don't have an elevator. Hoping to welcome you again...

Clifton, New Jersey
Reviewed 20 August 2013

I cannot say enough about this wonderful hotel. It was the perfect place to celebrate our 30th anniversary. A special treat was left in our room for the occasion. The room (402) was spectacular; it included a separate sitting room, comfortable queen bed, a jet tub, and shower with a stained glass window. We loved hearing the horse drawn carriages...

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Helpful?
Thank Celebrating30th
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, Thank you for taking time to share this wonderful review about our hotel Acadia. We're pleased to see that you enjoyed all aspect of you stay Hoping to welcome you again Best regards, François Bergeron-Ouellet

Reviewed 5 August 2013

The hospitality was excellent! The location was great too, it was close to everything, including restaurants and main tourist sites, as well as the train station. Staff changed our room upon request, and treated us very nicely, we would certainly return.

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Thank thenvironmentalist
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, Thank you for taking time to share this nice comment about our hotel Acadia. We're pleased to see that you enjoyed your stay with us. Hoping to welcome you again during your next visit.

New Hampshire
Reviewed 2 August 2013

Great staff but the hotel is in need of some updates. Our room had old and scratched furniture that looked like it came out of someone's attic. Don't settle for anything less than a superior room. Enjoyed our visit to Quebec with all it's charm.

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1Thank Sharon C
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, thank you for taking time to share your comment about our Hotel Acadia, We're sorry that your stay didn't met your expectations, we take your comments in consideration Hoping to welcome you again during your next visit

Knoxville, Tennessee
Reviewed 1 August 2013

We had a economy room reserved at the Louis burg hotel, but when we checked in we had been moved to a property across the street called Le 52. It was great large room with kitchenette. Location was close to nightlife outside city walls on grand allee, but also in the upper town just near the citadel. The Frontenac was...

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Helpful?
Thank MoyerTN
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, Thank you for taking time to share your review about our hotel. We're pleased to see that you enjoyed your stay. Hoping to welcome you again during a next visit.

Stratford
Reviewed 29 July 2013

The Acadia had nice rooms, good location to walk to restaurants, local old Quebec sites. About two blocks from the entrance to Old Quebec so visiting the Government building just outside Old Quebec was a 10 min. walk. The only thing is there are no elevators so try and get a room on the lower floors, although the hotel is...

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Helpful?
1Thank Jimmarma
FBergeron-Ouellet, General Manager at Hotel Acadia, responded to this review

Dear guest, Thank you for taking time to share your comments about our hotel. As you mentioned, we are close of everything, within a walking distance of all main attractions. But we do not have any elevator, but to help with the luggage, we have a valet/porter service to help you. Hoping to welcome you again during your next visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Concierge

Additional Information about Hotel Acadia

Address: 43, rue Sainte-Ursule, Quebec City, Quebec G1R 4E4, Canada (Formerly La Maison Acadienne)
Region: Canada > Quebec > Quebec City > Downtown Quebec City
Price Range: $86 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Acadia 3*
Number of rooms: 40
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Also Known As:
Acadia Hotel Quebec City
Acadia Quebec City
Hotel Acadia Quebec/Quebec City
Hotel Style:
#37 Family Hotel in Quebec City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check out the service of the staff!! Is the worst in reception.”
 of 5 bubbles Mark1109, 4 Jan 2017 | Read review
“Our room 501 was quiet and did not have problems with guests trafficking around it.”
 of 5 bubbles 90faustos, 29 Dec 2016 | Read review
“lower floors are noisier, but easier to get to”
 of 5 bubbles oceanbeaver, 15 Nov 2016 | Read review
“Get a room on the lower floors, especially if there are mobility issues.”
 of 5 bubbles Caroline122, 22 Oct 2016 | Read review
“no elevators so if you have trouble with stairs stay somewhere else”
 of 5 bubbles sillygirl938, 30 Sep 2016 | Read review
5 of 5