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Hotel Palace Royal

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Traveller (640)
Room & Suite (320)
Pool & Beach (78)

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About

#39 of 101 hotels in Quebec City
Location
Cleanliness
Service
Value
At a 150 meters distance from Old Quebec’s historic district, in the heart of the city downtown, stands Hotel Palace Royal | Downtown. The hotel features 234 sumptuously decorated rooms offering great comfort, memory foam mattresses, wooden floors, and magnificent views over the city. Luxurious setting filled with contemporary accents, central courtyard with swimming pool, indoor parking lot, Restaurant Beffroi Steak House within the hotel, privileged location right next to the d’Youville Place and the St. Jean Door, and more: Hotel Palace Royal provides an ideal setting for a fulfilling stay in Quebec City.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Massage
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fence around pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Microwave
Flatscreen TV
Sofa bed
Bath / shower
Room service
Safe
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English, French
4.0
4.0 of 5 bubbles2,421 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled within walking distance to Old Quebec, Hotel Palace Royal enjoys applause for its prime location, yet guests have voiced concerns regarding the insufficient parking options for electric vehicles. The rooms, while spacious and comfortable, suffer from cleanliness issues and maintenance shortcomings, overshadowing their potential. Opinions on service and amenities are split; some commend the friendly staff and enjoyable pool, while others encounter neglect and noise disturbances. While the atmosphere buzzes with entertainment, the value proposition is debated, with criticisms aimed at additional costs and the overall worth.
Location
Convenient
Atmosphere
Lively
Rooms
Neglected
Value
Pricey
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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2421Reviews31Q+A100Room tips
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maureen n wrote a review Feb 2024
2 contributions
We were there for 5 days, had to ask for towels,etc. housekeeping never cleaned our room, swept the floor, made the beds, changed towels, nothing! They served overpriced buffet on the weekends,can’t order from a menu for breakfast. There was entertainment Friday and Saturday nights, which was nice, 7-9:30pm. Right next to bus station. Would have been a good place but housekeeping was poor.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Pool was cold, nice hot tub. Housekeeping was non existent . Laundry was open intermittently.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded 3 weeks ago
Thank you for sharing your detailed feedback about your recent stay at our hotel. We appreciate your positive comments about the good location and the entertainment on Friday and Saturday nights. However, we sincerely apologize for the shortcomings you experienced with housekeeping and the overpriced buffet. Your comments are concerning, and we understand the importance of a well-maintained and clean room for our guests. Rest assured, we take your feedback seriously, and we will address these issues with our housekeeping team to ensure that such lapses do not occur in the future. Additionally, we will review our breakfast offerings to provide more flexibility and value for our guests. We appreciate your honesty, as it helps us identify areas for improvement. We hope you might consider giving us another chance in the future, and we'll work diligently to provide you with a more satisfying experience. Thank you for choosing our hotel, and we apologize for any inconvenience caused. Sincerely, Meriem El Oualid Reception Supervisor Palace Royal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zmybb wrote a review Dec 2023
Montreal, Canada41 contributions
My child got sick during the stay and I called front desk to ask if we can check out one day earlier with a refund. She didn't show any sympathy to this situation and she replied "it is not hotel's responsibility of your sickness even if you die." The whole building is dim, cold and unwelcoming, now plus the amazing "even if you die" comment from the front desk, I think I will only come back again in case of a funeral. Also, be very careful, the booking price on their website and the confirmation email is BEFORE TAX. We were tricked to book the hotel as we thought that was the final price.
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Review collected in partnership with this hotel
Date of stay: December 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded Dec 30, 2023
I'm truly sorry to hear about the challenging experience you had during your stay at Palace Royal, and I sincerely apologize for the insensitive comment made by our front desk staff. This behavior is not reflective of the level of service we aim to provide, and it is deeply regrettable. Your concerns about the atmosphere of the building and the clarity of pricing are also noted, and we appreciate you bringing these matters to our attention. I assure you that we take your feedback seriously, and we will investigate the situation to address both the service issue and any miscommunication regarding pricing. Our primary goal is to ensure the comfort and well-being of our guests, and your experience falls short of the standard we strive to maintain. I apologize for any distress this may have caused you and your family. If you are open to it, we would appreciate the opportunity to discuss your experience further and gather additional details to better understand and rectify the situation. Please feel free to reach out to us directly. Once again, I apologize for the inconvenience and the impact on your stay. We are committed to learning from this experience and improving our services. Warm regards, Meriem El Oualid Front Desk Supervisor Palace Royal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MelGab819 wrote a review Dec 2023
Gatineau, Canada4 contributions
I really enjoyed my stay at Palace Royal! The room was a lot bigger than what I was expecting and the bed was very comfortable. The location was perfect for my stay - everything was within a 10 minute walk- whether it was visiting the Parliament, the Plains of Abraham or walking through the cobblestones of Old Quebec. Next time I visit Quebec City I will definitely book here again , and highly recommend it to anyone else.
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Review collected in partnership with this hotel
Date of stay: December 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded Dec 18, 2023
Thank you for choosing Palace Royal for your stay in Quebec City and for taking the time to share your positive experience. We are delighted to hear that you enjoyed the spacious room, comfortable bed, and our central location, making it convenient for you to explore the nearby attractions. Your recommendation is greatly appreciated, and we look forward to welcoming you back on your next visit to Quebec City. If you have any specific preferences or requests for your next stay, please feel free to let us know, and we will do our best to accommodate them. Safe travels, and we hope to have the pleasure of hosting you again soon! Warm regards, The Palace Royal Team Meriem EL Oualid, Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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traveller123456277 wrote a review Dec 2023
Portsmouth, United Kingdom301 contributions
This is a great hotel in terms of location - close to the old town but also outside the city walls. The hotel takes up 1 block and has a main road out to the front and a bus station to the rear. There is some noise from the road but it dies down late at night so not to bad. We had a good sized family room complete with microwave, fridge and coffee machine as well as a safe. The centre of the hotel is an atrium above the swimming pool so if you get one of those rooms you get an inside balcony. There is a mini-supermarket on site as well which is great for picking up drinks and snacks. Some other shops 5 mins walk away. Walk down to the old town and the many eateries and attractions is 5 mins to the walls and then 15 mins to the Old Town proper. Concierge was really helpful and arranged the bus tour for us - the bus stops outside the hotel so really handy. You can walk to the hotel from the train station but its 15 mins uphill and quite tough- much easier going the other way though !! Good location and would use again.
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Date of stay: August 2023
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded Dec 16, 2023
Thank you for taking the time to share your detailed and positive feedback about your recent stay at the Palace Royal. We're delighted to hear that our hotel's location, especially its proximity to the old town and convenient access to various attractions, met your expectations. It's wonderful to know that you found our family room spacious and well-equipped with amenities such as a microwave, fridge, and coffee machine, providing you with the comfort you needed during your stay. We appreciate your mention of the atrium and the inside balcony, as well as the on-site mini-supermarket, which indeed adds to the convenience of our guests. We're glad to hear that our concierge was helpful in arranging the bus tour for you, and we'll be sure to pass on your kind words to the team. We appreciate your positive remarks about the overall experience, and we look forward to welcoming you back on your future visits to Quebec City. If there's anything specific you'd like for your next stay, please feel free to let us know. Thank you for choosing the Palace Royal. Best regards, The Palace Royal Team Meriem EL Oualid, Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hancho wrote a review Dec 2023
Colorado Springs, Colorado271 contributions
This is not one of the modern chain hotels. It is more like a grand hotel of an earlier era. The atmosphere is beautiful and the rooms very clean and pleasant. They serve an outstanding breakfast. The staff is extremely polite, knowledgeable and professional. We enjoyed every minute.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded Dec 16, 2023
Thank you for taking the time to share your wonderful feedback about your stay at the Palace Royal. We are delighted to hear that you appreciated the classic and traditional atmosphere of our hotel. It's always our goal to provide a unique and memorable experience for our guests. We're pleased to know that you found our rooms clean and pleasant, and that you enjoyed the outstanding breakfast. Your kind words about our staff's politeness, knowledge, and professionalism are truly appreciated. Providing excellent service is our top priority, and we're thrilled to have met your expectations. It was a pleasure having you as our guest, and we hope to welcome you back to the Palace Royal for another delightful experience. If there's anything specific you'd like during your next stay, please feel free to let us know. Thank you for choosing the Palace Royal. Best Regards, The Palace Royal Team Meriem EL Oualid, Reception Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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happigolacky wrote a review Dec 2023
Washington DC, District of Columbia173 contributions
My wife and I enjoyed our three night stay with this hotel at the heart of Quebec City. The travel to and from the Old Quebec City is convenient and less hassle to us. This place is stone throw away from shops and restaurants. The Christmas Market place is nearby and walkable. The hotel amenities is at par and room we had is clean and complete with flat screen TV, fridge, coffee maker and ample space drawers and cabinet. It even has safety box for our valuables. The beddings and pillows are clean and fresh smelling. Housekeeping is not daily but can be easily requested. Front desk and housekeeping staff are courteous, polite, helpful and knowledgeable. We recommend this hotel for first time and returning visitors to Quebec City.
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Date of stay: December 2023
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded Dec 16, 2023
Thank you for choosing the Palace Royal and taking the time to share your wonderful experience with us. We're delighted to hear that you and your wife enjoyed your three-night stay in the heart of Quebec City. It's great to know that the location was convenient for exploring Old Quebec City, and that you found the hotel's amenities and room to be well-equipped and comfortable. We appreciate your kind words about our courteous, polite, and helpful staff. Ensuring our guests have a memorable stay is our top priority, and we're thrilled to have exceeded your expectations. Thank you for recommending the Palace Royal to both first-time and returning visitors to Quebec City. We look forward to welcoming you back for another memorable stay in the future. Warm regards, The Palace Royal Team Meriem EL Oualid, Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Happy2Travel-2023 wrote a review Nov 2023
Toronto, Canada1 contribution
Loved old Quebec City and all the surrounding areas. Hotel was a 1 minute walk from Old Quebec City and short walks to many other attractions; museums, observatory lookout, Armory, Citadel museum, Nordic Spa. Enjoyed French cultural and meals. Best pub/restaurant was D'Orsay's with European cuisine - best every Paëlla. Hotel Palace Royal was clean, comfortable and staff were extremely friendly. The beds were so comfortable and slept amazing all three nights. Will definitely stay here again.
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Review collected in partnership with this hotel
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded Dec 2, 2023
Thank you for your delightful review and for choosing Hotel Palace Royal during your visit to Old Quebec City. We're thrilled to learn that you enjoyed the proximity of our hotel to various attractions, including Old Quebec City and other cultural sites. It's fantastic to hear that you had a comfortable stay, and our team appreciates your kind words about their friendliness and service. We're pleased that you had a good night's sleep on our comfortable beds, and we look forward to hosting you again on your next visit to the area. If you have any specific preferences for your next stay, feel free to let us know. Thank you for recommending Hotel Palace Royal, and we can't wait to welcome you back for another memorable experience! Best Regards, Meriem El Oualid Front Desk Supervisor Hotel Palace Royal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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emmerson2023 wrote a review Nov 2023
1 contribution
This hotel is beautiful. This was my first time in Quebec and I saw some beautiful buildings and got to stay in your building. Check in and out was easy. I would recommend staying here to anyone I know visiting Quebec.
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Review collected in partnership with this hotel
Date of stay: November 2023
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded Nov 27, 2023
Thank you so much for your kind words and for choosing to stay with us during your first visit to Quebec. We're delighted to hear that you found our hotel beautiful, and we appreciate your recommendation to others. We're pleased that your check-in and check-out experiences were smooth. If you ever plan to visit Quebec again, it would be our pleasure to welcome you back to the Hotel Palace Royal. If there's anything specific you enjoyed or anything we can do to make your future stays even more memorable, please let us know. Wishing you wonderful future travels, and we hope to have the opportunity to host you again. Warm regards, Meriem El Oualid Reception Supervisor Hotel Palace Royal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rcraven2023 wrote a review Nov 2023
1 contribution
This is a lovely hotel in the good location. The pool is beautiful, however the pool hours are limited on the weekends and the pool is very crowded when it is open. The room service is unfriendly and very limited selection. I would not stay there again for these reasons.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded Nov 19, 2023
Thank you for sharing your feedback with us. We appreciate your kind words about the hotel's location and the beauty of the pool. However, we're sorry to hear about the challenges you experienced with limited pool hours and crowding. We understand the importance of a relaxing experience and will review our policies to see if adjustments can be made to enhance guest satisfaction. We also apologize for any shortcomings in room service and the limited selection. Your comments are valuable, and we'll use them to address and improve the areas you highlighted. If you have any further details to share or specific suggestions for improvement, please feel free to let us know. We appreciate your input and hope to have the opportunity to better meet your expectations in the future. Warm regards, Meriem El Oualid Front Desk Supervisor, Hotel Palace Royal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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luxbish wrote a review Nov 2023
Toronto, Canada85 contributions
The staff were nice. The restaturant staff was nice but they need more help. The service was slow. The hotel room was kind of weird. The hotel room was large and spacious. I liked that there were two tvs and a mini kitchenette. Not having housekeeping and getting towels from the front desk is not 4 star. The location was good and close to key attractions.
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Date of stay: October 2023
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from meriem el oualid, Guest Services / Front Office at Hotel Palace Royal
Responded Nov 19, 2023
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the staff to be nice and appreciated the spaciousness of the hotel room, including the presence of two TVs and a mini kitchenette. We apologize for any inconvenience you experienced with the restaurant service being slow. Your comment is duly noted, and we'll use this feedback to improve our service. Regarding housekeeping, we understand your concern. We are continually evaluating our policies to provide the best experience for our guests, and your input is valuable in this regard. We're pleased that you found the location convenient for accessing key attractions. If you have any further suggestions or specific preferences for your future stays, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for an improved experience. Warm regards, Meriem El Oualid Front Desk Supervisor, Hotel Palace Royal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$190 - C$227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace royal hotel, palace royal quebec city
LOCATION
CanadaQuebecQuebec City
NUMBER OF ROOMS
234
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Palace Royal - UPDATED 2024 Prices, Reviews & Photos (Quebec/Quebec City) - Tripadvisor

Frequently Asked Questions about Hotel Palace Royal
Which popular attractions are close to Hotel Palace Royal?
Nearby attractions include Terrasse Dufferin (0.2 km), Morrin Centre (0.4 km), and Parliament Building (0.4 km).
What are some of the property amenities at Hotel Palace Royal?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Palace Royal?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Palace Royal?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Palace Royal?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel Palace Royal?
Conveniently located restaurants include Beclub Bistro Bar, Chez Boulay-bistro boreal, and Restaurant Le Saint-Amour.
Are there opportunities to exercise at Hotel Palace Royal?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hotel Palace Royal located near the city centre?
Yes, it is 0.2 km away from the centre of Quebec City.
Does Hotel Palace Royal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Palace Royal?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hotel Palace Royal?
Many travellers enjoy visiting Morrin Centre (0.4 km), Fortifications of Quebec National Historic Site (0.2 km), and Plains of Abraham (0.6 km).