Hotel Palace Royal
775, Avenue Honore-Mercier, Quebec City, Quebec G1R 6A5 Canada
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Room & Suite (382)
Pool & Beach (78)
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About
#39 of 104 hotels in Quebec City
Location
Cleanliness
Service
Value
Travellers' Choice
At a 150 meters distance from Old Quebec’s historic district, in the heart of the city downtown, stands Hotel Palace Royal | Downtown. The hotel features 234 sumptuously decorated rooms offering great comfort, memory foam mattresses, wooden floors, and magnificent views over the city. Luxurious setting filled with contemporary accents, central courtyard with swimming pool, indoor parking lot, Restaurant Beffroi Steak House within the hotel, privileged location right next to the d’Youville Place and the St. Jean Door, and more: Hotel Palace Royal provides an ideal setting for a fulfilling stay in Quebec City.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Massage
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fence around pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Self-serve laundry
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Microwave
Flatscreen TV
Sofa bed
Bath / shower
Room service
Safe
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, French
Location
100Great for walkers
Grade: 100 out of 100
113Restaurantswithin 0.5 km
50Attractionswithin 0.5 km
Contact
775, Avenue Honore-Mercier, Quebec City, Quebec G1R 6A5 Canada
Getting there
Rental CarsSee all Quebec City car hire
2089Reviews29Q+A100Room tips
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Attended the bar for a drink before dinner and were welcomed rudely by a bar tender who was outside( outside smoking) upon arrival. While my spouse was having a beer, the bar tender was also pushy for me to place my drink order and it felt like he wanted the tip for the wine bottle I wanted to order only once in the restaurant. Service at the restaurant was very ordinary. Ive been there before and quality have dropped. Room was dusty and not so clean. I must say that Front desk service was impeccable.
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Travelled on business
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Overall a decent place but there were many small issues and disappointments, and for me, that's not good enough for $220 per night. Still, it's very well located and interesting concept with the balconies facing the garden and pool at the center.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Fantastic location! Easy walk to the heart of Old Quebec City. Rooms get cleaned ONLY after a three night stay. Bar across from the Beffroi steak house in the hotel has a bunch of quirky rules that went unexplained. When we entered and asked if we could order food the bartender said he’d have to call the restaurant manager. And then he said, “are there only three of you?”We responded, “yes.” My daughter ordered a salad without olives and the bar tender who took the food order said he’d have to call the manager to get the request for no olives approved. Shortly after the food order was placed, another family member joined us. The bartender loudly exclaimed, “you said you had only three people.” My only assumption for his behavior is that he was providing bar service for the Beffroi steak house and that was the priority as set by hotel management. And if indeed that’s the case CLOSE the bar to guests and just serve the restaurant patrons. We felt unwelcome.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Located within a block of all the local shops, eateries, and ice skating. Live entertainment from our garden view balcony made our 4 night stay great. The steakhouse never disappoints us. Having a bar and convenience store on site is an added plus. Great coffee shop right across the street. We will definitely return next year for our third visit!!!
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Good location right near downtown. Lots of restaurants nearby (I’ll get to that in a second). Convenience store on premises with a lot of travel basics and enough snacks and drinks to keep everyone happy. Parking was a little…odd and cramped. Dingy and deep underground garage with no ventilation but it’s there. It’s also very expensive. It’s an older hotel and it shows. Peeling wall paper and knicks and dents here and there. But our room was nice and clean and there is an indoor pool so we were happy. But the restaurant on premises? The host cost this review a star. I’d love to use some words here but won’t because they won’t post this. But absolutely the rudest human I’ve met in a long time and I live outside DC. When we checked in we were told the restaurant was open and no reservation needed. I tried to make a reservation more to see if they had availability more than anything but the website didn’t work. So we walked down. Totally empty so that’s good for us. Nope. Guy claimed we needed a reservation. We explained what happened and he didn’t care. We mentioned the place was empty and he kind of shrugged. Then he stopped acknowledging us and started talking to someone else from the staff. So we kindly requested he offer some options in the area or just tell us where we could go to find something and he literally refused to tell us anything. Straight up said he was not going to tell us anything about where to go or where to eat. Maybe I’m not conveying this guys attitude and I’m probably not. But if I didn’t already pay for the room we would have left. Guy was unreal. Thankfully the front desk clerk was cool and basically told us the place was surrounded by restaurants and offered some places he likes. All I wanted. Sorry to the helpful ones but I wouldn’t stay here again.…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Convenient and clean. Expensive. Avoid the guy with the schwinch face at the restaurant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Good point - location. That’s it really. It took an hour to check in. Antiquated systems, and not having the correct information. We had purchased breakfast vouchers, but they only issued us with some of them even though we had written confirmation. There was no mention that you had to book breakfast, so we consequently missed the first days paid breakfast as we had a trip booked and they couldn’t seat us until 9.30am The rooms were old and dated like the rest of the hotel, it’s in major need of a make over. Room service? There was none. We stayed four nights, and had to request room service as it’s only given every 3 nights, and when it eventually happened, you could hardly tell, nothing was replenished. I did not used the pool and wouldn’t have, I thought it was very odd having people gawping at you from their balconies The smell of chlorine hits you as you enter the hotel. Don’t stay here, I’m sure there are better in Quebec…
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is absolutely beautiful just poorly ran, it’s a shame, ridiculously loud, bad karaoke on Xmas day and ice cold pool. The hot tub is dirty, because people only going to the hot tub because the pool is impossible to get in. The structure of this hotel is beautiful. Whoever designed it was brilliant! A stay here should cost $50 a night more, however, bad loud music venues, ice cold swimming pool, and overall poor room service and extras keep it on the lower end. The rooms are well appointed, comfortable and clean. I wish I like this place more.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Due to the snow storm of December 23, 2022 the advisory was not to travel due to the hazardous conditions. We called the hotel after we checked the road conditions and try to changed our dates to few days later. We were rejected because we did not booked directly with the hotel, they will change the dates otherwise (means they had rooms available). Were told that since we booked with Bookin.com we must pay if we do not show up since we did not canceled in time on as per policy. Looks like the management prefer empty rooms in the hotel, they are just working there. My family was so looking forward for this trip but we did not want to risk our lives on the roads. Our experience matches the Christmas tradition in the accommodations business, and it did not changed much since Christ was born.…
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Date of stay: December 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is very cozy, nice, clean and just a special place to stay in Québec. The location is perfect too and all the stuff had been very friendly and helpful. Thanks for everything. i deeply can recommand this place to stay.
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Review collected in partnership with this hotel
Date of stay: December 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is the second time we've stayed at Hotel Palace Royal in Quebec City which says something about how much we like this hotel. It is well situated about 150 meters from the wall of the Old City to the northeast and about 120 meters from a neighborhood with lots of handy shops (grocery stores, pharmacies, coffee shops, etc.) to the southwest. It is ideally located to walk to many of the attractions in the area. The room was spacious, comfortable, and clean. The property does charge for parking, but most city hotels do, so just be sure to figure that into your cost when booking. The room came with a small refrigerator which is very helpful. We also had a smooth experience checking in and out. For a hotel in Quebec City that is centrally located, you can't beat the Hotel Palace Royal. We plan to stay here again on our next visit.…
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Date of stay: October 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$140 - US$207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace royal hotel, palace royal quebec city
LOCATION
CanadaQuebecQuebec City
NUMBER OF ROOMS
234
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Frequently Asked Questions about Hotel Palace Royal
Which popular attractions are close to Hotel Palace Royal?
Nearby attractions include Terrasse Dufferin (0.2 km), Morrin Centre (0.4 km), and Parliament Building (0.4 km).
What are some of the property amenities at Hotel Palace Royal?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Palace Royal?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Palace Royal?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Hotel Palace Royal?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel Palace Royal?
Conveniently located restaurants include Beclub Bistro Bar, Chez Boulay-bistro boreal, and Chocolato rue Saint-Jean.
Are there opportunities to exercise at Hotel Palace Royal?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hotel Palace Royal located near the city centre?
Yes, it is 0.2 km away from the centre of Quebec City.
Are any cleaning services offered at Hotel Palace Royal?
Yes, dry cleaning and self serve laundry are offered to guests.
Does Hotel Palace Royal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Palace Royal?
The staff speaks multiple languages, including English and French.