The rooms look nothing like they are advertised, our room smelled bad and the windows were screwed shut instead of having the proper window stoops installed so that you can at least open them a little bit. housekeeping didn't even bother to put the toilet paper in the holder. Room was dated and dirty, the shower got Luke warm at best. The pool is nothing exciting and very cold. While we were in the hot tub an employee came in and turned the Jets off then left, wouldn't tell us why. There is a little balcony off the pool area but you can't go onto it, an employee was screwing that shut as well (the same one that turned off the Jets). No continental breakfast. Do yourself a favour and don't waste your money on this place.
Checked in on Monday, was fiat told we needed to provide a $650 deposit even though the room was fully paid for at the time of booking. Person working didn't know what to do then took a $100 deposit. We arrived at the room and were given the wrong room of 602 which was not the one bedroom King executive suite but only a king bed in a single room. Went down to speak with the front desk and he proceeded to tell us the one Bedroom suite does not exist in the hotel and that the descriptions and pictures of all the rooms are never accurate. He tested us incredibly poorly and laughed at us when we said we know what type of room we booked and again said that the one bedroom rooms do not exist. Spoke with the manager over the phone who had us email the screen shots of the reservation, the room description and the current room we were in. We never heard back from the manager and the front desk said to check back after 11:30 pm when the night staff would be working. Requested a call when the night staff arrived and never received one. Called down first thing in the morning and the person working explained they were fully booked over the weekend but did not clean the executive suite rooms so the room we booked was not ready even though we had prepaid for the room at the time of the booking weeks in advance. Later that afternoon at 3:00 pm we were finally able to move rooms with no compensation and no apology for anything. Arrived in the room, the was a horrible smell of sewer coming up from the drains in the bathroom, had to por buckets of water down them and cover them with towels for the entire stay. All windows were fully screwed shut, the shower in the main bathroom was unable to get hot water for longer than one minute. The pool wasn't fully operational, second pool was empty, main pool was extremely cold. Multiple issues with the key cards not working. Room description says bottles water never received any. Also states there were robes, called the front desk and they said the hotel does not have any. Wifi would never connect, rooms very dated. Would not recommend this hotel to anyone. Horrible experience…
Stayed 2 nights to attend labour day classic game. Location is perfect. The hotel is within walking distance of the stadium (about 25/30 minutes) and the casino (10/15 minutes). The hot tub area is beautiful, very happy it was opened the weekend we arrived.
We booked our room with our credit card and they still gave our rooms away, our grandson had to sleep on the floor, our daughter was yelled at and asked to leave if she didn’t have a key, we had her key in our room
Only thing I wanna say is that I wish the wi-fi could've been better, I hate getting disconnected from it like constantly, also, please subscribe to Sportsnet cable channels. Other than that, it was a nice get away week spent at the Ramada as always. Also, let someone know they have to call front desk to get house keeping for an extended stay. Thanks again.