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Stayed here years ago and it was a going concern. I am a reasonable person who doesn't expect much but this hotel needs tons of love and a complete makeover. Room and furniture are below standard, dirty, and like sleeping in a second-hand store. A...More
Hotel is comfortable but appears to need upgrading. Hotel does smell a little old when you first walk in but it turned out to be decent and comfortable.Staff at the front desk is friendly. and helpful. Rooms were decent and beds were comfortable. Rooms do...More
Response from Sylvester S, Front Office Manager at Westmark Whitehorse Hotel and Conference CenterResponded 2 weeks ago
Thank you for your positive feedback. We have pass on your concern to our restuarant manager. We are glad you enjoyed your stay with us. We hope to see you again soon in the future.
This hotel is outdated, but comfortable. Seems to have been added on to several times. Getting to your room was easy but like going into a maze. Rooms were good size as was the bath, just worn. Had to open the window to cool the...More
Response from Sylvester S, Front Office Manager at Westmark Whitehorse Hotel and Conference CenterResponded 7 January 2018
Thank you for your feedback. We look forward to welcoming you back to our hotel again in the future.
Let's face it...there are no upper class hotels in Whitehorse... but that's part of the charm of this Yukon gold rush town! Yes this old wooden structure smells a bit musty upon entering, and it is an old wooden building, and the rooms are outdated...More
1 Thank WendyandKelsey
Response from Sylvester S, Front Office Manager at Westmark Whitehorse Hotel and Conference CenterResponded 6 January 2018
Thank you for your feedback. We are glad you liked our hotel and our friendly staff while you were staying with us. We will definitely pass on your wonderful comment to Sherry(General Manager). We hope to see you in the future.
No major issues just everything was blah. Dated and worn. Beds were not comfortable at all (unless you like the hardness typical of beds in Asia). Temperature control was restrictive as even with temp set at lowest and cold temperature outside it stayed warmer than...More
Response from Sylvester S, Front Office Manager at Westmark Whitehorse Hotel and Conference CenterResponded 30 December 2017
Thank you for your feedback. Our beds are recently updated in each room, giving every guest the world-class comfort while they are staying with us, and continuing to do more other updates around the hotel. Temperature control in each room is not restrictive...More