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Westmark Whitehorse Hotel and Conference Center

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372 Reviews from our TripAdvisor Community

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Showing 334: English reviews
Sumter, South Carolina
Reviewed 22 November 2015 via mobile

Beware it looks shabby on the outside but just wait for the inside. It's a very nice looking hotel! They have a corridor for pet rooms with non carpeted floors, smart guys. The walls werent bad and they did have a laundry room which was nice. N o charge for pets either!

Thank Duellona
Abbotsford, Canada
Reviewed 16 November 2015 via mobile

Average hotel that is conveniently located in the heart of the city. Lack of hot water and the Internet which I have to pay for is terrible. It was terrible 2 years ago and nothing has changed. I can get better wifi in a developing country. Next time in town I will search for something different.

Thank Lucas M
Geneva, Switzerland
Reviewed 5 November 2015

I give this hotel the top rate for making me feel home on the other side of the globe. Exhausted after over 20 hours of flying I was jetlegged and hungry checking in at about 2 a.m. Everything around was closed and when I asked what can I do, the staff at the reception volonteered to bring to the room...

Thank IvettaG
Detroit, Michigan
Reviewed 14 October 2015

Several inebriates milling about the lobby and entryway. Some smoking just a step outside the front door. Front desk folks were helpful and friendly but I don't think they were equipped or inclined to step in and restore some decorum to the property. Overall the room was okay, but not the standard I expected from a Westmark Inn. Parking was...

1Thank Jay B
Fairbanks, Alaska
Reviewed 28 September 2015

We booked this hotel on the basis of a review here in Trip Advisor. The location was great and the room was very suitable for our needs, and the staff was nice. Since we were on a long trip the guest laundry was nicely placed on the floor we were at. While it does need a a bit of a...

Thank jvh54
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

jvh54, I am really happy to hear that you chose our hotel based on the Trip Advisor reviews! I am glad to hear that everything went great for you! I agree about the "steamship fee" to the hotel. Our decorators definitely kept in mind that the Westmark Chain is a part of Holland America Group!

Alberta, Canada
Reviewed 26 September 2015

We spent 7 days in Whitehorse due to a conference being held at the same facility. It was handy to have the room and conference in the same building as the early mornings were quite chilly! The hotel is showing its age as evidenced in our room's thermostat which didn't work. We were given a fan which was helpful but...

Thank Ka--Alberta
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Hi Ka-Alberta, Thank you for the review after your conference! I'm glad that everything went well for you. September is one of those tricky months for us where we can't quite figure out what temperature to set in the building, it's too chilly at night and this September is was gorgeous during the daytime! Hopefully you get the chance to...

A TripAdvisor Member
Level Contributor
15 reviews
12 hotel reviews
3 helpful votes
Reviewed 25 September 2015 via mobile

The hotel was very average and expected more. We (a young family) were placed in the old part of the hotel. It was very noisy and the walls were like paper and could here everything. We were woken up at 4am with loud banging and walking around from either upstairs room or next door. Got fed up and went to...

Thank A TripAdvisor Member
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Hello, I'm sorry about the noise you heard from next door. I am happy to hear that the front desk was helpful and able to compensate you for the missed sleep. I know it doesn't make up for the lack of sleep but it is very helpful to us to make everyone's stay be as comfortable as possible!

San Diego, California
Reviewed 23 September 2015

The rooms are dated. I'm not sure when it was last remodeled, but I'm guessing 1985. The wifi is definitely from 1985. And, yes, I know there was no wifi in 1985. I'm giving it 3 stars because the front desk is always very nice.

Thank Conally
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Conally, Thank you for the 3 stars on behalf of the front desk. They work hard to make sure each stay is as comfortable as the last time for each and every guest. We are hoping to get our internet upgraded in the near future, I unfortunately don't know the timeline though!

Arnhem, The Netherlands
Reviewed 19 September 2015 via mobile

The hotel with no surprises. No fantasy, the room they call a suite is small with the obligatory big bed. Everything is there, and that is it. If you cannot stand their lounge music, do not dine in the restaurant. We left before it turned us crazy. Service with a smile at the reception upon incheck, nobody around when we...

1Thank EppoSt
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

EppoSt, Thank you for the review. The jazz music in the lounge on Friday's isn't for everyone, I know it depends on my mood that day how long I want to stay and listen! We do appreciate your comments and hope to see you again in the future!

Marysville, WA
Reviewed 12 September 2015

From the outside, you don't expect much. Looks can be deceiving. Unfortunately we arrived to check in just as a Holland America bus unloaded, so check in time was lengthy, but not a big deal. The hotel lobby is much larger and nicer than you would expect, based on the outside of the building. Room felt a bit cramped, but...

Thank Kit R
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Hi Kit R, Thank you for your review of the Westmark Whitehorse. Once of the perks of arriving when we are busy with tour busses are all of the parking spots that we end up having available! I'm happy that you enjoyed your stay with us and we look forward to hopefully seeing you again in the future!

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  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of downtown, within blocks of area restaurants, night-spots, shopping and government offices, the Westmark Whitehorse Hotel & Conference Center is the Yukon's premier hotel and conference center. Recently renovated, the Westmark Whitehorse offers 180 first-class guest rooms and suites, conference facilities and professional special event catering. The Westmark Whitehorse is the largest hotel in Yukon and features over 7000 square feet of meeting space. The Steele Street Restaurant & Lounge serves up a fabulous menu and offers daily lunch and dinner specials. ... more   less 

Additional Information about Westmark Whitehorse Hotel and Conference Center

Address: 201 Wood Street, Whitehorse, Yukon Y1A-2E4, Canada
Region: Canada > Yukon > Whitehorse
Price Range: $137 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Westmark Whitehorse Hotel and Conference Center 2.5*
Number of rooms: 181
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Also Known As:
Westmark Whitehorse Hotel Whitehorse
Westmark Hotel Whitehorse
Hotel Whitehorse
Westmark Whitehorse Hotel And Conference Center Yukon
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Questions & Answers

Here's what travellers have asked, with answers from Westmark Whitehorse Hotel and Conference Center staff and other travellers.
5 questions
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Richton Park, Illinois
over a year ago
British Columbia

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Questions? Get answers from Westmark Whitehorse Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room is dated but clean.”
 of 5 bubbles A3433WNkathyh, 22 Mar 2017 | Read review
“The third floor is quieter.”
 of 5 bubbles Jeff_Wendorff, 8 Mar 2017 | Read review
“Unfortunately don't have any suggestions.”
 of 5 bubbles SusanLuc, 2 Dec 2016 | Read review
“Better air flow from the window if on the second floor facing the street.”
 of 5 bubbles nightingale1972, 19 Sep 2016 | Read review
“I don't think there are any really good rooms.”
 of 5 bubbles , 6 Sep 2016 | Read review
5 of 5