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All reviewsattending a weddinggood sizeroom was comfortable and cleancold meatsearly checkwould stay againstayed one nightplenty of parkingfollowing morningcooked breakfastfamily roomrestaurant staffnight's sleepinnsliamcolleaguemotorway
Lovely large room with nice ensuite bath or shower. Had dinner and breakfast both meals were excellent, staff very friendly and helpful. Roomlovely and warm and quiet.
Would recommend this hotel, very enjoyable stay.
What made it so nice we were on a coach trip...More
I stay here for business regularly and always am greeted in a friendly and welcoming way by all of the staff.
The standard of the meals in the dining room are better than a lot of restaurants.
Rooms are very comfortable and always spotless.
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Absolutely disgusted with this hotel
It took £60 from my card on arrival
I had booked three rooms for a family wedding
Overnight stay Saturday 24th/25th
Paid for the three rooms on the Sunday morning
Got home to find they had not taken off the...More
Response from GM R, General Manager at Holiday Inn Reading WestResponded 4 weeks ago
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.
I would like to discuss like to...More
My partner and I have just stayed here for 2 nights along with a party of 41 others on a National Holidays break to Cheltenham. To say our stay here was a disappointment would be an understatement , The room we stayed in was clean...More
Response from GM R, General Manager at Holiday Inn Reading WestResponded 5 weeks ago
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and will be conducting a thorough investigation.
After visiting for a business conference I have no positives except the quality of the two ladies serving breakfast and lunch, and one of the women on reception.
The bar staff did not seem suited to their roles and didn’t seem particularly enthused to be...More
2 Thank Sophie H
Response from IHGService, Guest Relations Manager at Holiday Inn Reading WestResponded 10 March 2018
Hello from Holiday Inn Reading - West, we appreciate your feedback. I'm glad that our breakfast and Reception personnel positively affected your overall experience. On the downside, I'm sorry to hear that our bar staff, and the quality of dinner served fell short...More