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04/06/2017 05/06/2017
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    BlueSense Sierra Madrid

    Calle Guerrero 5 | Mataelpino, 28492 Mataelpino, Spain
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    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$56
          US$50
          Great Deal
          US$56
          US$56
          Traveller (131)
          Room & Suite (31)
          Dining (15)
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          Overview
          • Excellent12%
          • Very good19%
          • Average23%
          • Poor16%
          • Terrible27%
          25 Jan 2017
          “In a word, disappointing”
          19 Nov 2016
          “A not very satisfying experience”
          Free Wifi
          Free Parking
          Breakfast included
          Hot Tub
          Non-Smoking Hotel
          Restaurant
          Suites
          Bar/Lounge
          Concierge
          Pets Allowed
          Spa
          Wheelchair Access
          Business Centre
          3.0 Star Hotel
          All hotel details
          Hacienda Los Robles
          106 reviews
          #1 of 5 hotels in Navacerrada
           
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          Rooms
          Jun 4Jun 5
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (383)
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          1 - 5 of 383 reviews

          Reviewed 25 January 2017

          The first clue to the service levels at this hotel should have been that it took several days of calling in order to even make a booking because calls went unanswered and there was no voicemail option to leave a message. The second clue should...More

          1  Thank jhop2017
          Response from Director_BSSM, Director General at BlueSense Sierra Madrid

          We wanted to thank you for your feedback. While we wish, you had a better experience, it will help us to learn and to improve in services. We work hard to deliver an exceptional guest experience, and it's apparent in this case, we fell short....More

          Reviewed 5 January 2017 via mobile

          Nice rooms, bad breakfast (coffee, juice are a real horror, boiled eggs were cold, lunch and dinner ok, good variations at spa, but unfortunately a bit dirty Spa with lots of mold. Massage was worth the price. Service was ok but overcharged. I would pay...More

          1  Thank Oliver H
          Response from Director_BSSM, General Manager at BlueSense Sierra Madrid

          Many thanks for your comments on TripAdvisor. From the direction of the hotel we will take into account your evaluations on the quality of the breakfast and we will try to improve the quality of the breakfast. Best regards

          Reviewed 19 November 2016

          I visited Bluesense with my parents and sister. The program consisted in a massage, spa, and dinner. The price was not excessive, but yet it was too much for what we got. According to our opinion the massage was “average” in general (not very strong,...More

          1  Thank Alex L
          Reviewed 15 July 2015

          My stay in the BlueSense was a disappointment. The hotel recently changed owners and according to my friends in the local area has had several complaints made about quality of service. The owners clearly pay little attention to the day-to-day running of their hotel -...More

          2  Thank McChazza
          Response from MabelRo R, Subdirectora at BlueSense Sierra Madrid

          First, I wanted to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case,...More

          Reviewed 29 September 2014

          We spend a weekend here on a bull board basis. Meals were quite good, specially if you fancy veggie food, although meat was also available. Also, if you are into spas, you will enjoy this place. Staff was very helpful and friendly, and this is...More

          1  Thank Jesus M
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          About
          Amenities
          • Top amenities
          • Free Parking
          • Restaurant
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Breakfast included
          • Hotel Amenities
          • Free Parking
          • Breakfast included
          • Meeting Rooms
          • Business Centre with Internet Access
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Breakfast Available
          • Things to do
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$58 - US$181 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Accessible rooms
          • Number of rooms
          • 43
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hotwire, Cancelon, Orbitz, Priceline, Cheap Tickets, Agoda, TripOnline SA, HotelQuickly and Hotel.de so you can book your BlueSense Sierra Madrid reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Spain >
          • Community of Madrid >
          • Mataelpino
          Add Photo Photos
          Traveller (131)
          Room & Suite (31)
          Dining (15)
          Pool & Beach (2)
          Hotel & Grounds (128)
          Family and Play Areas (9)
          Business Centre & Event Rooms (4)
          Bathroom (2)
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          Questions & AnswersAsk a question
          Laura R
          Buenas tardes, estoy leyendo los comentarios y sinceramente creo que me voy a echar para atrás... estará arreglado el spa para la primera semana de noviembre? Tengo un cupón de groupon para el spa que ya no puedo cancelar... gracias!
          6 October 2016|
          Answer Show all 5 answers
          Response from M Angeles C | Reviewed this property |
          Llama y que te digan
          0
          Votes
          Google Translation
          Cdriquer
          Buenas noches, acabo de meterme en TripAdvisor y la verdad es que estoy temblando. Voy este fin de semana aqui, y no se como terminará la cosa, me ha entrado bastante miedo. Espero que la cosa no sea tan mala como acabo de leer,porque la verdad es que...😅. Ya pondré mi opinión el domingo de la estancia.
          16 August 2016|
          Answer Show all 7 answers
          Response from Pedro Javier C | Reviewed this property |
          Tranquil@...seguramente te iras con buenas sensaciones. Aunque hay cosas mejorables el conjunto es positivo. La localización y vistas es una pasada, el spa esta muy bien, mejor que la mayoría de spas, las habitaciones no... More
          0
          Votes
          Google Translation
          CECALTE
          Hola Soy la propietaria de esta vivienda, desde el años 2013 esta es una casa de alquiler de larga estancia. Estoy intentando quitar las apariciones en esta web y no lo consigo. Que puedo hacer gracias.
          30 September 2015|
          Answer Show all 2 answers
          Response from Director_BSSM | Property representative |
          CECALTE: Parece que has confundido la vivienda de la que eres propietaria con un Hotel que nunca ha sido una casa de alquiler de largas estancias, si no ha sido así, no se entiende esta pregunta. Insisto, estás preguntando... More
          1
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          Google Translation
          Room Tips
          "Make sure you get a mountain view if possible, not on the ground floor."
          Read review
          "Choose one where you can adjust the heat, so mage first floor to open the windows..."
          Read review
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