Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ultimate oceanfront accommodations with junior to three-bedroom suites and stunning villas, most include designer kitchens and butler-service. Located minutes from Montego Bay’s airport the resort boasts seven superb dining options and optional in-suite private chef dining, complimentary resort-wide WiFi, two oceanfront pools, whirlpool, non-motorized watersports, world-class Italian-villa-inspired 30,000 square foot full-service spa, named Caribbean Journal's Spa of the year 2017, 25,000 square feet of modern meeting and event facilities. Close to championship golf courses, shopping, and island attractions. All-inclusive package options available making this resort ideal for couples, friends, families, weddings, honeymoons, and unforgettable events.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled on pristine white sands, the Jewel Grande Montego Bay Resort & Spa is often celebrated for its picturesque location and well-kept grounds, just a stone's throw from the airport. The spacious and clean rooms earn praise from guests, as does the friendly service, although some travelers have encountered issues with room readiness and maintenance.
While the resort's ambiance offers lively entertainment, opinions vary regarding outdated decor and occasional noise disruptions. The variety of dining options is a hit, but guests have voiced concerns about the resort's value, citing unexpected fees and unmet expectations for the price.
Location
Picturesque
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Nice resort, staff very warm and helpful. Shoutout to our butlers Mr. G and Mr. Garon who very very helpful. Highly recommend you book with a butler, you were able to make dinner reservations this way and not wait on a long line for the first come first serve option. Butler Mr. G made us feel like VIP’s often picking us up and bringing us to dinner, bringing us drinks and offering to bring us food poolside. He helped our husband Husband book tee time to golf and anything we needed in our room both the Butler’s were extremely helpful in getting that to us as soon as possible, such as extra towels or washing machine detergent for doing laundry. The pools are not heated, but we enjoyed them as well as the protected beach area where you can swim easily, and we appreciated. The catamaran rides provided free of charge as well as use of equipment and the daily lively beach volleyball games. The food was OK, some restaurants better than others and some places you did have to wait a long time to get served your food. The best bartender is named Keron aka Mr. K or Special K as the other staff lovingly call him, who made excellent drink drinks and always brought upbeat vibes and a big smile. We tried to tip the staff wherever we went. I personally would not return to the resort due to one particular daily experience, which is the nightly entertainment, which was extremely loud and difficult to put the children to bed as well as to rest or hear the ocean. The nightly entertainment runs usually from 8:15 to 9:30 PM but sometimes to 9:45 PM as the DJ would continue to play. Even with noise cancellation headphones on, you could still hear the music. This personally felt very stressful, especially after a long day doing activities when you wanted to just rest and relax. There was literally no way to get away from the sound. In addition in our suite when you sit on the balcony in the morning, all you could hear were fans or the sound of kitchen noises next-door. The room could definitely use some updating and the bed unfortunately was not comfortable. The staff and the Butler’s overall made up for anything that felt negative, and this provided a wonderful experience in terms of their service.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 5 weeks ago
Dear R1786NBjustinel, Thank you for taking the time to share your thoughtful feedback. We are delighted that you enjoyed our warm hospitality, exceptional butler service, and the array of activities available. It is especially rewarding to hear that Mr. G, Mr. Garon, and Mr. K left such a lasting impression, ensuring your experience was seamless and enjoyable. We understand that certain aspects of your stay did not align with your expectations, and we appreciate your perspective. Our team is continuously enhancing the guest experience, and your insights are valuable as we refine our offerings. While our entertainment is designed to create a vibrant evening atmosphere, we regret that it was not ideal for your preference. We also recognize the importance of comfort and relaxation, and we remain committed to providing an environment that caters to a variety of needs. It is heartening to know that our dedicated team helped make your stay special despite these shortcomings. Should your travels bring you back, we would love the opportunity to welcome you once more and create an experience that exceeds your expectations. Warm regards, Leontasháe Demillión Social Media Coordinator Jewel Grande Montego Bay Resort and Spa
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My friend and I stayed from Oct 8-15, 2023. It was a very relaxing, fun and pleasurable stay for the both of us. Here are the specific details on our stay! It's sort of a long post as I feel there are so many points to cover on why this stay was so fantastic.
STAFF: This was main reason our stay was so memorable - the amazing staff! Everyone we encountered at the resort was very warm, genuinely friendly, approachable, funny and made you feel very welcome. Let's start with the entertainment staff: Suzie, Micah, Delando and Carmela worked hard everyday to keep everyone entertained and they were so fun and personable. Not only did they interact with us daily, they also were all talented in their own way. They all either sang, danced, DJ'd etc...each one seemed to have multiple talents that they used to interact with guests. Sanjay and Kerrol (AKA Special K) made us the BEST drinks at the swim up bar and also knew everyone by name. Some of the best times were spent chilling at the swimup bar because of them! Our favourite spa staff were Amanda and Chavroy. Amanda catered our spa appointment to fit our budget, always greeted us around the resort with her beautiful smile and cheerful hellos and Chavroy ensured we found our way around the spa and even served us food/drinks after our treatments by the mineral pool. Adainnas (I hope that is the correct spelling) was our housekeeper for the week and she was the sweetest person who chatted with us like we were old friends. She always kept our room clean. Also I would like to add that anytime we needed more towels, bathrobes, help with the safe etc...it was a quick response from the front desk. I had a specific unforgettable experience with Leontashae (Leon for short) from marketing and Shantoi - the supervisor at the gift shop. I was approached by Leon who asked me if I would be interested in doing a photoshoot/video to promote the resort and gift shop. I was nervous at first to do it but soon felt very comfortable because of them. They directed me on what to do and the pictures turned out great from what I saw! They were both very passionate about their jobs. Shantoi shared with me that she travels 2 hours to work and back and has no complaints about it because she loves her job so much. Both Leon and Shantoi made me feel so comfortable - like I was hanging out with 2 old friends for the afternoon! Leon also surprised my friend by arranging balloons and a happy birthday sign at our dinner at the steak house. He went over and above to make her feel special on her birthday! Cake and wine were also sent to our room for her birthday. Kevin was in charge of anything fitness and gave us a great tour of the gym, told us about the fitness classes and was very welcoming and would be the first person to greet you at the gym before your workout. Another outstanding experience we had was at the Pierside restaurant . Our teppanyaki chef Subrenia was hilarious and had us all singing, dancing and laughing during dinner all while making us a tasty meal! She deserves a raise! There was a couple seated beside us that enjoyed it so much they told us it was their second time at the restaurant and they specifically came back again because of Subrenia. We also tried to return again but unfortunately the teppanyaki was fully booked. My last shout out is for one of the resort butlers Chantell. Yes this resort has butlers depending on what accommodation you have I believe. She was not our butler but she started chatting with us during one of our dinners. We mentioned to her that we wished our room had a full length mirror. By the time we went back to our room later that night, there was a full length mirror in our room! Absolutely everyone we encountered at the resort went over and above to make us feel special and welcome. Thank you Jewel Grande! We can't wait to come back.
Here are more pieces of info that may be helpful. RESORT GROUNDS: - clean and beautiful - beach was a great size and never had an issue finding beach loungers. Cabanas available for extra fee. Not many umbrellas for shade so if you need shade, take that into consideration - There are 2 pools - one pool seemed to be more for the families and the other pool had all the fun activities and swim-up bar - 3 buildings but each are pretty quick to get to. I saw a couple people in wheelchairs at the resort so I believe that it is wheel chair accessible - 2 gazebos on site that are the perfect place to meditate, take photos, get married, and I think you can even have a romantic dinner set up there for extra fee ACTIVITIES: - daily fitness classes either at the gym or the pool - many non-motorized water sports available at the beach - during our stay, karaoke, dancing and silent DJ were all held at the clubhouse lounge/lobby and were really fun! - there is an onsite spa and gym. The gym had pretty much all the equipment needed and the spa, although was a bit expensive - was an amazing and very relaxing experience! There was a salt room, dry and wet sauna and mineral pools all at the spa. During our treatments at the spa, there was literally no one else in the sauna and mineral pools so we had the whole place to ourselves and it was fantastic! FOOD/DRINK: - I found drinks were great! Extensive drink menu and the bartenders certainly did not skimp out on the booze! - Great wine selection! Most all inc resorts I have stayed at had poor quality house wines but not at the Jewel Grande! I really liked their house wines! - Our favourite restaurants were Waves, Le Bouchon and Pierside. This resort was the only All inclusive resort I have been to that actually knew how to properly season and cook a steak! -I love that they have a juice/smoothie bar and a coffee/dessert cafe. - The buffet was open for breakfast and lunch and always had a great selection for all tastes. Indoor and outdoor seating available. Outdoor seating had a beautiful view of the ocean ROOMS: - we stayed in an oceanfront junior suite and it was huge! - very clean and spacious. - comfy beds! - huge balcony facing the ocean - huge bathroom included a separate tub - as mentioned above, our room didn't have a full length mirror but if you need one, it seems you can request it! - I believe there are 1 bedroom and 2 bedroom suites available and a penthouse suite too. Some suites also come with butler service
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded Mar 13, 2024
Dear Helen, Thank you so much for taking the time to share such a detailed review of your experience with us. It truly warms our hearts to hear that you had such an exceptional stay at our "Jewel." We are honoured that you appreciated the warmth and friendliness of our resort staff and level of service they provided. They really strive to make every guest feel special and at home and we are positive that they will be captivated by your kind commendations. We truly value your feedback and we cannot wait to welcome you back at our "Jewel" for more memorable experiences. Thanks again for your wonderful review! Warmest regards, The Jewel Grande Family
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Pros Very clean and beautiful site Large and quiet rooms Room with real full ocean view Lots of good food and variety Employees are very kind and helpful Very fee flies and seagulls Perfect weather Free room service Beautiful and perfectly maintained gardens Not crowded
Cons Algea in the swimming area Wifi a bit weak and intermittent Climatisation control not working. it was way too cold Limited menu of the room service No Atm in hotel. Need a ride to the next 2 jacuzzi one no heat the other no jets Sofa bed has a thin mattress Activities outside the resort are very expensive
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded Mar 13, 2024
Dear Cosmopolitan718490, Thank you for taking the time to provide us with this detailed review. It provides us with vital feedback to continually improve our services. We are happy to hear that you enjoyed the serene ambiance of our large rooms, the beautiful views, variety of food offerings, our kind staff, and the well-maintained gardens. On the contrary, we regret falling short of the mark in a few service areas. We have taken note of the outlined "cons." and have forwarded them to our management so we can enhance your next experience with us. We hope to welcome you back soon for a "Grande stay." Thank you once again for choosing us and for your insightful feedback. Warmest regards, Leontasháe Demillión Social Media Coordinator
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Just wrapped up our 5 day/4 night stay at the Jewel Grande in Montego Bay! Our group consisted of my husband and I (33yo), our son (2yo) and my in-laws (65yo). We stayed in a two bedroom suite.
Let me preface this by saying this is my first experience staying at an all-inclusive. Overall we had a positive experience, largely due to the friendliness of the staff, but there were definitely some set backs.
When we arrived, it was immediately apparent that things run on island time. My in-laws got to the hotel around 3pm and were told our suite wasn’t ready yet. We got there at 4:30 and were told the same thing. Finally we got to our suite around 5:30pm. Similar instance with dinner. We were told it was a buffet that started at 6:30, we arrived right at 6:30 (because we have a 2yo) and the buffet didn’t actually open until 7pm. During dinner they had live Jamaican music which was fun, but played until 9:30pm and was extremely loud even from our room (this ended up being every night). I don’t think either of these things would have been stressful if we were traveling without a child, but it was challenging with one.
The resort itself was clean, but not new by any means. The bathrooms in the lobbies/restaurants throughout felt especially old and in need of an upgrade. The lobby and elevators were not air conditioned, but the rooms got nice and cold. We also lost power momentarily twice during our stay. Both times it was just a few minutes, but would have been scary in the elevator.
Overall the food was good. Some restaurants certainly better than others. When we went (MLK jr week) it was not near capacity, so we had no issues getting reservations. LeBouchon (steak house) was the best, Pierside (hibachi) also was good, moonstone (Italian) was a good outdoor ambiance but food was average. The smoothie/juice bar in the spa was a hidden gem!
I left definitely seeing the appeal of an all-inclusive resort, but wouldn’t plan on coming back here specifically.
Toddlers/Kids: LeBouchon and Moonstone have a kids menu. There’s a changing table in the lobby bathroom, but not most bathrooms. We didn’t try the kids club, but the staff was very kid-friendly, so I’d imagine it would be fun for them. Beach toys are available for purchase in the gift shop (not complimentary). There were lots of stairs at the resort that were unavoidable - not stroller friendly. Our suite had a washer/dryer and detergent upon request which was very helpful.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded Jan 28, 2025
Dear V4722UWmelissao, Thank you for taking the time to share your experience. It brings us joy to know you enjoyed our friendly team, clean surroundings, and thoughtful amenities. Your kind words about our dining options and family-friendly touches mean a lot to us. On the other hand, we appreciate your constructive comments and will use them to refine our offerings for a more seamless and enjoyable experience for all our guests. If you ever choose to visit Montego Bay again, we hope to welcome you back and provide an even more memorable stay. Warm regards, Leontasháe Demillión Social Media Coordinator
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Resort is old - no bars open late but they still charge like sandals or other high end resorts and then try to cut corners to make even more money. Spend your money somewhere else which will give you an actual all inclusive experience
No alcohol in the rooms - well 4 beers only
Unlike Riu - Sandals - moon palace - there is no liquor or wine in the rooms . We rented a king suite for almost $600 USD per night and
I have bad ankles and can’t walk well so I don’t want to have to go all the way to the bottom floor at 12 at night to get a beer and then find everything closed
Room service brings warm beer- and wants a $10 charge for delivering it to your room
After calling the front desk an complaining loudly we finally got the service manager Tyrone who worked hard to make it right
Food and buffets slow
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 2 weeks ago
Dear WilliamtA4725LA, Thank you for taking the time to share your thoughts. We regret that certain aspects of your stay did not align with your expectations. Our resort is committed to delivering exceptional all-inclusive experiences, and we continuously refine our offerings to ensure guest satisfaction. We appreciate your feedback regarding in-room amenities and late-night dining options. While our inclusions are thoughtfully curated, we understand that preferences vary, and we are always exploring ways to enhance convenience for our guests. It is reassuring to know that our service manager, Tyrone, was able to assist in addressing your concerns. Your insights are invaluable, and we would welcome the opportunity to discuss your experience further. Please feel free to reach out to us directly, as we would love to restore your confidence in our resort. We hope to have the pleasure of welcoming you again in the future. Warm regards, Leontasháe Demillión Social Media Coordinator
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I’ll start by stating, we’ve visited Jamaica five times prior to this trip. This resort is a THREE star AT BEST now. It may have been a 4.5 star previously. Not anymore. It’s run down and needs an overhaul.
The Good.
There are SOME staff members that genuinely care that you have a great experience. The lobby bar has premium liquor. The late night bartender that’s older is great. He memorizes everyone’s drink preferences and refills your drinks without requesting a refill. The breakfast buffet is good. The steak house served a great ribeye. The restaurant managers are responsive and care about your experience. I had an issue that was immediately and satisfactorily resolved. The jerk chicken provided at the food hut is delicious. The ocean view from our room was beautiful.
The Bad: Most employees are rude and couldn’t care less about providing a decent customer experience. The lunch and dinner food tastes and looks like leftovers from the previous meals. Every bar except the main lobby serves bottom shelf liquor. Even when requested, they will refuse to serve anything besides the bottom shelf liquor. After observing someone tip a pool bartender, a mediocre bottle of liquor appeared. I then tipped and could get better alcohol by the pool. After breakfast, no one cleans the pool area; dirty dishes, food, and debris remains until the pool is closed and cleaned the overnight/morning staff.
In short, don’t stay here. We will not be back.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded Dec 4, 2024
Dear BandohK, Thank you for taking the time to share your feedback. We are deeply sorry to learn that your stay did not meet your expectations. Your positive remarks about several of our staff, ocean views, and specific dining experiences are truly appreciated and will be shared with the respective teams. However, it is concerning to hear about the inconsistencies in service and maintenance you reported, as this is not reflective of the "Grande" standards we aim to provide. Please know that we are committed to addressing these concerns as part of our ongoing efforts to improve. Thank you once more for sharing your feedback. We hope you will reconsider and provide us with another opportunity to exceed your expectations in the future. Warmest regards, Leontasháe Demillión Social Media Coordinator
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We called directly to make reservations and got an excellent deal and an excellent room because of it. We had a beautiful oceanfront view from Building A. The room included a large bathtub adjacent to the bedroom. When we called for some bubble bath solution, we were offered a package to have someone come run a bubble bath for us. While we appreciate extravagances, we thought that was a bit much. Though we had a full kitchen, we were stocked with two coffee cups and two crystal glasses. We had to call and request plates, silverware, and laundry detergent. The refrigerator was stocked daily with water, Coke, and Sprite. The facility has lasted the test of time, continuing to get bookings based on its name and reputation. However, they really need to clean the furniture and address small cosmetic issues with its furniture and rooms. Everything you sit on that is upholstered needs to be cleaned. This includes the inside as well as the outside. During our stay, our bath mats were removed and not replaced more than once. And once all of our towels were taken and not replaced. We tried every restaurant. We appreciated the variety but really only enjoyed the jerk port/chicken at Crickets Bar and the options at Le Bouchon, the steak house. Breakfast was always good and everything else was a crapshoot. While I know many people want to feel they are getting their money's worth in their drinks, we found the drinks to be too strong. I am a light-weight drinker but my companion also found them to be too strong at times. The serving staff is EXCELLENT. We especially had a great time at the beach utilizing the non-motorized services.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded Dec 8, 2023
Dear Tourist07495162993, Thank you for sharing your experience with us. We are pleased to know that you were satisfied with your overall accommodation at our resort and the services our staff provided. However, we want to extend our sincerest apologies for falling short of your expectations in a few service areas. We duly acknowledge your sincere concerns and will forward them to the pertinent departments for remediation. Please feel free to contact us directly should you have any further concerns or queries. Thank you for choosing Jewel Grande Montego Bay Resort and Spa, we hope to have another opportunity to truly deliver the "Grande Experience". Warmest regards, Leontasháe Demillión Social Media Coordinator
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We stayed at a junior king suite on the fourth floor in building C for two weeks in February
While not in mint condition the suite was really great, everything functioned well, and the cleaning was impeccable. It was very spacious and with a great view of the ocean. Building C is next to the evening entertainment stage but shows end at 9:30 PM so even the nights we were back before that it did not bother us.
The good things: • Amazingly friendly staff – always smiling and making all efforts to make you feel welcome (we did not have butler service) and we were taken very good care of. • The suite • Almost never waiting line at the bars – and they served very nice cocktails 😊 • The steakhouse – great food • We enjoyed the hot tubs a lot in the late afternoons as the beach is in the shade from around 4:30 PM. One note is that the no children under 16 rule is not adhered to which sometimes was annoying but there were also some sweet kids from time to time 😊
Things that could be better • The beach – it was clean and they did a lot to remove seaweed, so that did not bother us. However, the area for swimming is so small and shallow that it is more like a giant kids pool. The number of sunbeds is fine, but there are way too few umbrellas, especially ones you can fold up and down based on need • Sometimes there were a lot of waiting for dinner service, which did improve in our second week when they opened the buffet restaurant for dinner • We did not use the pools as they are in the shade most of the day • The service at the guest desk in the main lobby was the only place we received less than great service, incl. failed dinner reservations, frequently absent during “opening hours” and not getting back when promised
Excursions/Trips in Jamaica are really expensive especially the transportation part, whereas entrance fees are more reasonable.
We did not try the SPA as it was heavily overpriced.
Bring lots of small bills for tipping. Note that there is no ATM at the hotel but you can walk to the hotel next door (not via the beach though) where there is an ATM. You might be told they should take you, but I easily walked.
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Date of stay: February 2025
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 2 weeks ago
Dear Valued Guest, Thank you for taking the time to share your detailed review. It is wonderful to know that your two-week stay at our resort met your overall expectations. We are particularly pleased to know you appreciated the spacious accommodations, stunning ocean views, and impeccable housekeeping. Our team takes great pride in delivering warm and attentive service, and we are delighted that their hospitality made such a positive impression. Your kind words about our bars, cocktails, and steakhouse are truly appreciated, and we are pleased that you found relaxation in our hot tubs during the afternoons. On the other hand, we appreciate your feedback regarding areas where we can enhance the guest experience. While we strive to create an inviting beach environment, we recognize that preferences vary, and we will continue refining our offerings to ensure comfort for all. Your comments on dining wait times and the guest desk service have been noted, and we are always working to improve efficiency and responsiveness. Jamaica’s natural beauty and vibrant excursions offer incredible experiences, and while transportation costs are determined by external providers, we encourage guests to explore a variety of options that suit their preferences. Additionally, our spa provides a luxurious retreat with curated treatments designed for ultimate relaxation. We hope that on a future visit, you will have the opportunity to indulge in its serene ambiance. It was a pleasure having you with us, and we truly appreciate your insights. We look forward to welcoming you back for another memorable getaway. Warm regards, Leontasháe Demillión Social Media Coordinator
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We are a family of 5 and stayed in a 2 bedroom ocean front butler suite in building B. The room was very large but very dated. The pull out couch was too thin for even a child to sleep on, the washer and dryer kept breaking, and 2 of the 3 bathrooms had no water pressure so we all used just one bathroom. We also had an issue with moths (lots of them) in one of the beds and on day 1 we asked house keeping to clean the shower because it was covered with mildew. The butlers were great. The made our dinner reservations, brought us a cooler at the pool, and brought laundry detergent when asked. I was surprised they were not able to reserve a spot for us at the pool like other resorts and so we had to get up and go out every morning at 6 just to get chairs. The entertainment is not on par with other all inclusive resorts. At the pool there was little music other than a CD of the same Bob Marley songs on repeat. They played good music during water aerobics and then turned it off. I feel without question our experience would have been improved greatly by having a DJ at the pool and continuous trivia or games for all. At night, they would have no music playing during dinner hours and then a cheesy low budget something at 8:30 followed by an adult only DJ. When traveling with kids to a resort, you expect there to be entertainment but we were disappointed. The beach was the biggest disappointment because it was so filled with seaweed, we never went it. Also, there were no umbrellas at the beach other than the cabanas or about 5 near the water activities. The drinks used all well liquor or cheap wine. They have some top shelf liquor in the lobby bar but it is a cost up charge. I only drink Baileys and they had it one day and never again so my entire stay I had nothing I enjoyed drinking. If you don’t mind well liquor, the frozen drinks are perfect. The food was okay, but with kids it was hard. We went to the steakhouse two nights because it had the best selection for my children and the food was not consistent. One night it was delicious and the other, just okay. Hibachi was good but the experience want entertaining and it was so hot and Smokey. Staff: the best part of the resort was the staff. They were lovely. The butlers, the waitstaff, bartenders, and pool staff. The staff makes this resort. I probably would not return to this resort and would not recommend it, but had a nice time.
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Date of stay: April 2024
Value
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Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded Apr 29, 2024
Dear WendyP1036, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your insights and are glad to hear that our dedicated staff members were able to make a positive impact on your stay. Rest assured that we have taken note of your concerns and will actively assess these areas with our management team to ensure improvements are made accordingly. We also appreciate your constructive feedback on areas where we can enhance our entertainment offerings, poolside experience, beach cleanliness, drink selection, and food consistency. Your suggestions are valuable to us as we strive to provide a memorable experience for all our guests. Thank you for choosing our resort for your family vacation. We regret that we fell short of meeting your expectations this time but hope that you were still able to enjoy some aspects of your stay. Should you reconsider visiting us in the future, we would welcome the opportunity to provide you with an improved experience. Warmest Regards, Leontasháe Demillión Social Media Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros Resort grounds beach and pool are nice Hotel rooms are big and spacious The Staff is what makes this resort. The servers/ bartenders, maintenance and engineering are friendly kind and they are very hardworking.
Cons Outside of your hotel room there is little to no air conditioning. Hallways/elevator have no air conditioning and the restaurant air conditioning is minimal The food is ok but could be better and the menu options are not what you would expect. The food is more like 3 star then 5 star. You cannot open your sliding glass door on your hotel room without creating a wet slick tile floor to slip on (this is because of how the hotel rooms are ventilated ) They put in water efficient toilets but they are constantly jamming and water will run continuously. They tell you upon checking in no reservation are needed at dinner except at pierside restaurant. We made reservation with guest services for pierside and then the restaurant did not have our reservation. Also butlers/concierge make reservations for their guests at multiple restaurants and so you may need to wait while tables are being held for these guests.
For Management Management needs to invest in air conditioning or even ceiling fans in restaurants change the toilets as the water efficient toilets are truly not working well. Management should make sure house keeping is going into rooms making beds and bringing fresh towels. Management should also revamp menu options at restaurants in accordance with the restaurant theme. Management should figure out why when you make a reservation at pierside through guest services the restaurant is not receiving the reservation. And management should have front desk tell guests at check in to make reservations at restaurants since butlers are doing it and holding tables for other guests
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leontashae Demillion, Sales at Jewel Grande Montego Bay Resort & Spa
Responded Mar 11, 2024
Dear Guest, Thank you for taking the time to share such comprehensive feedback regarding your recent stay at our resort. It is heartening to know that you found our resort grounds, beach, pool, and room facilities attractive, and our staff commendable. We truly believe that our staff is one of our greatest assets, and we are pleased to hear that they made a positive impact on your stay. However, we also observe from your feedback that there is room for improvement. We have taken note of your valued concerns and will relay them to our management team for remediation. We always strive to provide our guests with top-notch services and amenities, and your feedback provides us with the opportunity to review and improve. We are also looking into the reservation system for our restaurants and we appreciate your patience and understanding regarding this matter. Thank you for bringing all these matters to our attention. Rest assured, your comments will be considered as we continually strive to enhance our guests' experience. Best Regards, Leontasháe Demillión Social Media Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
C nay be Renovated but it was full of issues. We had no ac, moved to new room with no shower head and flooded the floors, friends with us had a flood in their room for ac link in ceiling.. not the same it used to be
Hello Karoline, thank you for reaching out to us. Our clubhouse pool is zero entry and facilitates easy access for our guests who are physically challenged.
There are more places to choose from in the St.Bran's Burg area.
PRICE RANGE
C$547 - C$780 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint James ParishSt.Bran's Burg
NUMBER OF ROOMS
217
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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