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Gaya Island Resort

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$378*
US$210*
Great Deal
US$251*
US$251*
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Gaya Island Resort
Gaya Island Resort
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1,063 Reviews from our TripAdvisor Community

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Showing 913: English reviews
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Cambridgeshire, United Kingdom
Reviewed yesterday NEW

Our first thought on arrival was hated it, pretentious and not for us at all. Basically we are not beach/pool people and there is not a lot to do otherwise unless you want to do paid activities culinary, oils, diving etc. There are a few free like nature trail, Borneo crafts, nature talks. Luckily for us weather was most cloudy...

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Helpful?
Thank Georgesdragon
Reviewed 6 days ago NEWvia mobile

I have to say I was a little disappointed with the hotel. Gaya is a beautiful Island and the views from the hotel are stunning. The issues I had was that the rooms are up very steep hills, if u went down the the pool and had forgot something in ur room it stayed their, no way was u walking...

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Helpful?
1Thank Paula K
Dennis_Gordienko, General Manager at Gaya Island Resort, responded to this review

Dear Paula K, Thank you for sharing your experience with Tripadvisor community. The voices of our guests are valuable to us and serve as a tool for improvement to enhance our guest experiences. Allow me to apologize for the shortfalls in service and product during your stay with us; this is certainly not how we hope for you to remember...

Staffordshire, United Kingdom
Reviewed 6 days ago NEWvia mobile

Spent 2 weeks here in May and was very impressed with the hotel, the staff and the food. My wife and I have read lots of the other reviews and don't get where some of the comments come from but will provide a detailed honest review below. The hotel itself is very good in both of our opinions and I...

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Helpful?
4Thank Darren L
Dennis_Gordienko, General Manager at Gaya Island Resort, responded to this review

Dear Darren L, Thank you very much for choosing YTL Hotels for your holiday. I was delighted to read about "Great Hotel, People, Food & Location". We always appreciate when our valued guests share their feedback as it makes the service we provide even more worthwhile. As you mentioned, our resort team is always doing the best to impress every...

Reviewed 1 week ago via mobile

Lovely hotel if you like lying by the pool. Excellent food, nice rooms & friendly staff. Disappointing though if you're coming here for the 'eco-retreat'. 1. The diving was booked out & apparently you had to pre-book (have never had this at another hotel) 2. You can't do any of the walks without a guide & were advised that these...

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Helpful?
Thank Tarrill B
Dennis_Gordienko, General Manager at Gaya Island Resort, responded to this review

Dear Tarrill B, Thank you for sharing your review on TripAdvisor, we take all guest comments very seriously and use them for further training and enhancement to services and facilities. Rest assured we will take your feedback to heart and look into the critics mentioned, and perhaps a few changes. The Borneo is a unique destination for a holiday and...

Brighton, United Kingdom
Reviewed 1 week ago

My wife and I have just returned from a trip in Malaysia celebrating her 50th birthday.We travel extensively and this was by far the highlight of our Borneo trip. The resort has a very special and serene feeling and which was further enhanced by the exceptional service given by the staff and management, and in particular all the lovely touches...

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Helpful?
Thank David F
Dennis_Gordienko, General Manager at Gaya Island Resort, responded to this review

Dear David F, Thank you very much for sharing your review with Tripadvisor community. We are very happy to read that you and your wife enjoyed your stay at our "unique paradise”. We strive for excellent service and heartfelt hospitality; therefore, we are delighted to hear that you felt it during your stay at Gaya Island Resort. Our service promise...

Cape Town Central, South Africa
Reviewed 1 week ago

The thing we appreciated most at Gaya was the people. All of them made you feel super welcome and all delivered outstanding service with a smile. A smile that can only come from people that work in a happy place. So besides everything you expect from a good resort like beautiful rooms, great beaches etc this is the thing that...

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Helpful?
Thank jeroentravel
Dennis_Gordienko, General Manager at Gaya Island Resort, responded to this review

Dear jeroentravel, What a wonderful review, thank you for taking the time to write such a glowing review and for sharing it with the TripAdvisor community. We are delighted to hear that you found our team to be amazing and delivering outstanding service with a smile. We strive for heartfelt hospitality and we are pleased to hear that you felt...

Cheshire, UK
Reviewed 1 week ago

Overall this is a great place to relax and unwind. The rooms are fantastic with many having wonderful views. Local wild life does come and sit on some balconies which adds character to the resort. The resort has a good feel and is kept clean, the beach is small but very nice. Food is good without being exceptional, however it...

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Helpful?
Thank MALEST1980
Dennis_Gordienko, General Manager at Gaya Island Resort, responded to this review

Dear MALEST1980, We are pleased to hear that you found our resort to be a great place to relax and unwind with the fantastic room as well as wonderful views. Thank you for sharing your feedback with the TripAdvisor community. The Borneo is a unique destination for a holiday and here at Gaya Island Resort, we pride ourselves on being...

Annapolis, Maryland
Reviewed 1 week ago

This place is paradise. From breathtaking views of the ocean to the organic wonders of the jungle. This place has it all. I went snorkeling at the coral garden, which lives up to its name, enjoyed the best lobster dinner I've ever had. Special thanks to head chef Dolis, and Silih, the restaurant manager. Relaxed at the pool overlooking the...

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Helpful?
Thank Jason K
Dennis_Gordienko, General Manager at Gaya Island Resort, responded to this review

Dear Jason K, Thank you very much for sharing your wonderful review with Tripadvisor community. Your positive remarks about team members, especially those mentioned by name are thrilled that they contributed to a pleasant stay. We always strive to deliver heartfelt Borneo hospitality at every touch point; It is always very motivating for us to know that we made a...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

Went there following really good experiences as other YTL properties. It's an island so you have to take a speed boat out to the resort. The reception in KK was frankly tatty and this should have earned us! I won't go into all the details but the resort is nowhere near the standard of other YTD properties we have visited....

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Helpful?
Thank cgw99
Dennis_Gordienko, General Manager at Gaya Island Resort, responded to this review

Dear cgw99, Thank you for sharing your experience with Tripadvisor community. The voices of our guests are valuable to us and serve as a tool for improvement to enhance our guest experiences. Allow me to apologize for the shortfalls in service and product during your stay with us; this is certainly not how we hope for you to remember your...

Perth, Australia
Reviewed 2 weeks ago

Firstly hotels in Kota Kinabalu need to make it very clear .. Do not arrive at Gaya island hotel until mid afternoon ..other wise you have a long wait for room to be available. We had over two hours wait. I asked receptionist if our room was high. I expressed concern that my friend and I would not cope with...

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Helpful?
Thank Smiles444
Dennis_Gordienko, General Manager at Gaya Island Resort, responded to this review

Dear Smiles444, Thank you for sharing your review on TripAdvisor, we take all guest comments very seriously and use them for further training and enhancement to services and facilities. Rest assured we will take your feedback to heart and look into the critics mentioned, and perhaps a few changes. I'm however pleased to hear that you found our staff to...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Gaya Island Resort is located on Pulau Gaya, the largest of a cluster of five islands that form the Tunku Abdul Rahman Marine Park, a natural conservation area off the coast of Borneo, close to Kota Kinabalu. Gaya Island Resort has a unique setting: the land is fringed with a golden sandy beach, rocky coastal outcrops, and surrounded by coral reefs. The hilly island landscape is covered with lush tropical rainforest and an abundance of flora and fauna. And to complete this perfect setting, visible in the distance, is the stunning outline of Mount Kinabalu. The guest villa exterior respects Sabahan architecture uses local materials and blends harmoniously with the natural environment. The interior living space is designed with contemporary elegance to create warmth, comfort and a serene indoor setting. Gaya Island Resort is committed to ecologically sustainable practices to minimise the carbon footprint within its environment. Therefore the resort is a waling resort and only minimal motorised vehicles are used for operational purposes. ... more   less 

Additional Information about Gaya Island Resort

Address: Malohom Bay, Tunku Abdul Rahman Park | Malohom Bay, Tunku Abdul Rahman Park, Pulau Gaya 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Pulau Gaya
Price Range: $230 - $527 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gaya Island Resort 5*
Number of rooms: 121
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Gaya Island Resort staff and other travellers.
65 questions
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Questions? Get answers from Gaya Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If mobility issues request lower level accommodation as otherwise very steep”
Georgesdragon, 27 May 2017 | Read review
“Higher the better”
sandraf727, 18 May 2017 | Read review
“Rooms away from the main reception are quieter and the view from the higher rooms is amazing and well worth the walk”
jeroentravel, 17 May 2017 | Read review
“Ask for a room with bay/beach view”
MALEST1980, 17 May 2017 | Read review
“rooms are identical interior. I enjoyed mine with the pond view. It depends on the view you are looking for”
kr0ck007, 16 May 2017 | Read review
5 of 5
Cancelon
US$210* /night
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Orbitz.comUS$251
Expedia.comUS$251
AMOMAUS$378
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*Disclaimer
Prices are for 1 room, 2 adults
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