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Gaya Island Resort

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Gaya Island Resort
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925 Reviews from our TripAdvisor Community

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Showing 798: English reviews
england
Reviewed 19 August 2016

Late reviewing this but part of me wanted to see if my feelings had changed once i'd experienced other Borneo hotels. We stayed in April in a Kinabula villa. The island and location is stunning. At best I could call it a pleasant stay. Although there are many problems with this resort all seemed to be mentioned before. The rooms...

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Helpful?
1Thank hixy
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Hixy, Thank you for your recent stay with us and for taking the time to write this review. We greatly appreciate your feedback both positive and negative as we continuously strive to better our guest experience and your feedback helps us do that. We hope you would consider visit us again in the future. Sincerely, Dennis Gordienko General Manager

Abu Dhabi, United Arab Emirates
Reviewed 18 August 2016 via mobile

We stayed here for 5 nights at the end of a four location trip around Sabah, Borneo. We were glad we chose GIR as our final destination, as it's a fantastic location and a great place to relax after a series of more demanding activities such as trekking. Although a boat runs daily to Kota Kinabalu, you are pretty much...

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Helpful?
Thank Jezza N
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Jezza N, Thank you for posting your comment on Tripadvisor. We were very happy to read your review, and are glad that we could contribute to making your trip to this great experience. Thank you for recognizing the team members for their commitment to our high standards. Your feedback has been shared across the whole team, who are equally...

London, United Kingdom
Reviewed 17 August 2016

We stayed at Gaya Island at the beginning of our honeymoon in July 2016. Unfortunately we weren’t particularly impressed with the resort for a number of reasons. Firstly, the rooms are nicely furnished and of a good size and cannot be faulted. The problem lies in the resort – there are just so many rooms – 121 in total –...

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Helpful?
1Thank Fran C
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Fran C Thank you for your recent stay with us and for taking the time to write this review. We greatly appreciate your feedback both positive and negative as we continuously strive to better our guest experience and your feedback helps us do that. We hope you would consider visit us again in the future. Sincerely, Dennis Gordienko General...

Boston, Massachusetts
Reviewed 16 August 2016

First and foremost, this is long but thorough so take from it what you will. Summary: The marketing (website/IG) for Gaya Island Resort is fantastic and for the most part the grounds are as well. Don't expect nearly the wildlife (turtles/monkeys) you see online. My impression was more of a romantic island getaway but it's more of a family resort....

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2Thank DREW W
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Drew W, Thank you for your recent stay with us. We appreciate you taking the time to review your experience. I sincerely apologize for the shortfalls in service and inconvenience as a result. We are committed to continuously improving our guest experience and your feedback helps us do that. Once again, thank you for taking the time to share...

UK
Reviewed 15 August 2016

I stayed here at end July/beg August with family and had some concerns that maybe it wouldn't suit the three generations! However, we all had a brilliant time. The rooms are comfortable and I especially liked the long cupboard which had room for our cases and also loads of room for hanging clothes meaning the rooms could be kept reasonably...

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1Thank Indira
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Indira, Thank you for posting your comment on Tripadvisor. We were very happy to read your review, and are glad that we could contribute to making your trip to this great experience. Thank you for taking the time to appreciate this service. Personalised service is of great importance to YTL Hotels, and we invest heavily into training to ensure...

Poprad, Slovakia
Reviewed 14 August 2016

Gaya Island and Gaya resort are highly recommended. The location is idyllic, the island and the surrounding environment is superb. The staff is very attentive and always eager to do the extra. The activities can keep you nicely busy while exploring this paradise. The room is spacious, well designed and decorated with amazing view to the bay.

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Helpful?
Thank Monika B
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Monika B, Thank you for posting your comment on Tripadvisor. We were very happy to read your review, and are glad that we could contribute to making your trip to this great experience. Thank you for taking the time to appreciate this service. Personalised service is of great importance to YTL Hotels, and we invest heavily into training to...

Dubai, United Arab Emirates
Reviewed 14 August 2016

We had a great stay on the island, it is a spectacular hotel with great staff. There are a few things to work on but despite of that it is definitely a highlight of our holiday! Pros: - Activities - the hotel has made a special effort to keep guests busy, we did the mangrove kayaking, handicrafts and trip to...

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1Thank paul_crawfs
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Paul_ Crawfs Thank you very much for your constructive feedback. I am glad to hear that you enjoyed your experience in our activities. Thank you for recognizing the team members for their commitment to our high standards. I appreciate your comments regarding about the boat fees, quality of food and pool. Just to let you know that we will...

Reviewed 13 August 2016 via mobile

We stayed at Gaya Island Beach resort at the beginning of August. My husband and I arrived as scheduled and threw a spanner in the works ... our daughter in law had had a flight delayed from Phuket and missed a connecting flight. Our son had stayed at the airport to support her as she is expecting a baby. This...

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2Thank Andeange
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Andeange, Thank you for posting your comment on Tripadvisor. We were very happy to read your review, and are glad that we could contribute to making your trip to this great experience. Thank you for taking the time to appreciate this service. Personalised service is of great importance to YTL Hotels, and we invest heavily into training to ensure...

Auckland, New Zealand
Reviewed 12 August 2016 via mobile

Gaya Island was a prefect place to end a great holiday. From the time we walked through the door at the Jesselton Point to check in the staff went out of their way to help. The food was amazing, the activities were well run and great fun and the staff were incredible they always had a smile on their faces...

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2Thank Acourtneyoshannessy
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Acourtneyoshannessy Thank you for posting your comment on Tripadvisor. We were very happy to read your review, and are glad that we could contribute to making your trip to this great experience. Thank you for taking the time to appreciate this service. Your feedback has been shared across the whole team, who are equally delighted to have received such...

Brisbane, Australia
Reviewed 11 August 2016

I am staying at the resort tonight and tomorrow night. I have never written a bad review of accommodation but I feel compelled to do so immediately for the reasons I will give below: 1. When we arrived our room was not ready and we were made to wait in the lobby with no solution indefinitely. On inquiry I discovered...

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Helpful?
Thank Monique C
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Monique C, Thank you for your recent stay with us and for feedback. We deeply regret that you have had an unpleasant experience while staying at Gaya Island Resort. We have taken note of your comments, which we regard as very serious, and would like to discuss them with you in details at your earliest convenience. Would you please...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Gaya Island Resort

Address: | Malohom Bay, Tunku Abdul Rahman Park, Pulau Gaya 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Pulau Gaya
Price Range: $223 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gaya Island Resort 5*
Number of rooms: 121
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Gaya Island Resort staff and other travellers.
43 questions
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Questions? Get answers from Gaya Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the knowledge of the nature guides as use the snorkelling equipment provided .”
 of 5 bubbles ksengland2016, 14 Nov 2016 | Read review
“The property is quite hilly, so if you're back from the climb and rather crippled, ask for a lower room.”
 of 5 bubbles twaterwoman, 2 Nov 2016 | Read review
“All the bedrooms face the jungle and or the sea”
 of 5 bubbles njaneb2014, 28 Oct 2016 | Read review
“Ocean-view rooms are farther away from the main body of the resort, a good 5+ minutes walk.”
 of 5 bubbles MrChrisandMsKim, 28 Oct 2016 | Read review
“Go for a lower villa with a clear sea view to avoid too much of a climb up.”
 of 5 bubbles CarolK690, 28 Oct 2016 | Read review
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