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RedLevel at Gran Melia Palacio de Isora

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RedLevel at Gran Melia Palacio de Isora
RedLevel at Gran Melia Palacio de Isora
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870 Reviews from our TripAdvisor Community

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Showing 494: English reviews
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Reviewed yesterday NEWvia mobile

Just returned from five days at Red Level and I'm sitting writing this struggling to find a fault. My girlfriend tells me as an alpha male I apparently always have to have something to moan about, however, in this case it really was almost a flawless experience. May I start by quickly saying that in our four nights there we...

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Helpful?
Thank Peter C
London
Reviewed 5 days ago NEWvia mobile

Just stayed at Red Level for a 4th time. Weather good on the whole - one bad day, otherwise sunny (occasional cloudiness) and warm during the day. Still enjoy staying at the Red Level - great hospitality and service. The grounds are amazing and well looked after. This is a special place for me as my first 2 holidays there...

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1Thank T-on-Tour
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for choosing our resort for your holiday at Tenerife again and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our tranquil and quiet facilities,...

London, United Kingdom
Reviewed 1 week ago

We visited Red Level in January and had a super week. Red Level is cleverly organised so that it feels exclusive, even though it is part of a very large resort hotel. The pool area is very nice, as is the lower garden level, which has views straight over the ocean. The garden bar, jacuzzis and hammocks are nice touches....

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Helpful?
1Thank GillyLiz68
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our facilities, created for each of...

uk
Reviewed 1 week ago

Where do I begin. For a 5 star establishment I am appalled. Rooms dirty, insects dead and alive, human hairs on the floor, along with pubic hairs in the bathroom, dirty mirrors and invested with ants. will provide photo's Paulo the bar staff ignored my request for a latte and also avoided taking a drinks order for us and I...

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14Thank essential_traveller
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, I would like to begin by thanking you for sharing your comments with us again, as you did through other private channels. As we have already stated, we respectfully disagree with the description of the events you provide, although we do understand this is your perception. Our Duty Manager took a decision based on the petitions of other...

London, United Kingdom
Reviewed 2 weeks ago

From the moment we arrived, the staff couldn't have been more pleasant and helpful. It 's difficult to fault the whole experience, in contrast to a recent Sandals holiday in St Lucia. The room was lovely with full sea view where you can watch the sunset. It's very peaceful & relaxing. There are a couple of good restaurants within walking...

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Helpful?
2Thank LuckyLady121
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Firstly thank you for choosing Red Level at Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of TripAdvisor. We are glad to know that you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our rooms, atmosphere...

Reviewed 2 weeks ago via mobile

We really enjoyed, we stayed 4 nights and really all was wonderfull. Service is really good, they take care of u well. Location and hotel itself all were great. We will come again. Also views and sunsets in liquid garden is priceless.

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Thank Irena K
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Ms. Irena K, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. It would...

Surrey, United Kingdom
Reviewed 2 weeks ago

A top quality resort/hotel. Difficult to fault. Superb all around attention to detail from valet parking to the interiors of room, resort, gardens, pool areas, and bar and restaurants! Staff exceptionally pleasant and eager to please. The main interior area of the main hotel (next door) which is the adjacent site is similar to something you experience in Las Vegas...

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1Thank alexandramclaren
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide...

London
Reviewed 2 weeks ago

We were slightly wary of our first Tenerife holiday as it does have a certain downbeat reputation. However we were heartened by excellent reviews of the Red Level and some good friends' comments (they stayed over Xmas). We wanted winter sun and luxury without children and without a long haul flight. We have stayed in city Gran Melia hotels before...

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5Thank WJSLondon
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. It is a delight for our team to know that you have appreciated our exclusive facilities created for each of our guests to...

London, United Kingdom
Reviewed 2 weeks ago

We stayed in this "hotel within a hotel" and it was certainly worth it. The whole ambience felt very boutique, yet it was quite nice to have a bigger hotel next door. The staff were absolutely amazing, really couldn't do enough to fulfil requests. The cocktail hour with complimentary drinks and nibbles is a nice touch.

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Helpful?
Thank fridrik2015
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our facilities and tranquil ambience, created...

Brighton, United Kingdom
Reviewed 2 weeks ago

We spent 5 nights over Christmas and being frequent travellers we were looking for something luxurious, somewhere warm not Long Haul. We opted for Red Level as we wanted the Adults Only choice. The Red Level building is separate from the main resort and we we greeted by 2 very polite staff and our car was taken away with their...

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1Thank efembe
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Magnificent Oceanfront hotel, for adults only, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience. ... more   less 

Additional Information about RedLevel at Gran Melia Palacio de Isora

Address: Calle La Costa s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $374 - $677 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — RedLevel at Gran Melia Palacio de Isora 5*
Number of rooms: 90
Reservation Options:
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Also Known As:
RedLevel At Gran Melia Palacio De Isora Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from RedLevel at Gran Melia Palacio de Isora staff and other travellers.
91 questions
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Questions? Get answers from RedLevel at Gran Melia Palacio de Isora staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth paying for a full sea view room. Some side sea view rooms do not get much sun.”
 of 5 bubbles GillyLiz68, 12 Feb 2017 | Read review
“Top floor, full sea view”
 of 5 bubbles LuckyLady121, 8 Feb 2017 | Read review
“Adult only room in red level fantastic, particularly large terrace room.”
 of 5 bubbles alexandramclaren, 7 Feb 2017 | Read review
“Top floor, go for at least partial sea view.”
 of 5 bubbles efembe, 5 Feb 2017 | Read review
“side sea-view on upper floors in Red Level were good.”
 of 5 bubbles blueskyFrance, 25 Jan 2017 | Read review
5 of 5