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RedLevel at Gran Melia Palacio de Isora

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RedLevel at Gran Melia Palacio de Isora
RedLevel at Gran Melia Palacio de Isora
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870 Reviews from our TripAdvisor Community

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Showing 494: English reviews
Reviewed 7 December 2016 via mobile

We loved staying at the red level place so much! Great relaxation! Great stuff! Great food and service! Thank you so much ! The weather is always perfect there! And great ocean access including nice promenade! It's so calm there, great garden, nice swimming pools!

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Helpful?
Thank Svetlana B
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Ms. Svetlana B, Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our facilities and restaurants,...

Reviewed 7 December 2016

We booked a deluxe partial sea view room via Americam Express who told us that they had been receiving great reviews about Red Level. What a recommendation! The staff have been incredibly well trained to be attentive and polite without being over the top and made us feel really special throughout our stay. Thank you Melia, for a great short...

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Helpful?
Thank Kevin I
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Mr. Kevin I, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We...

Dublin, Ireland
Reviewed 2 December 2016 via mobile

Overall impressed! Good things: quality of service, great poolside facilities and superb wifi throughout. Butler service fab. Very handy car parking valet service. Bad things: overpriced room (went for terrace with jacuzzi - room a bit too small and not good value), food very expensive (advice - go to playa de San Juan for some excellent food and great value)....

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Helpful?
1Thank iancm25
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our facilities, created for each of...

Reviewed 1 December 2016

Fantastic hotel for a short weekend. Extremely well looked after by the attentive staff since the moment I arrived. Always happy to see to my needs, arrange dinners, sort small problems etc. Only reason I have marked down from 5 to 4 stars is that the service across the rest of the hotel (out with Red Level) wasn't to the...

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Helpful?
Thank Craig A
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Mr. Craig A, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our Red Level team's dedication to the service excellence and to create memorable stay is appreciated. We are looking forward to welcoming you again. Kind regards, Paula...

Plymouth, United Kingdom
Reviewed 1 December 2016

Staff and general facilities excellent but room very disappointing particularly the bathroom. The shower was a joke in that the hot water took some time to come through so you were either standing under the ceiling outlet drenched in cold water or had to use the hand held hose throughout. It needs an additional conventional sliding rail outlet for those...

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Helpful?
Thank afstjohnco
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, I would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed an overall pleasant stay with us, although we regret if your...

London, United Kingdom
Reviewed 30 November 2016 via mobile

Slightly slow check in but otherwise outstanding trip. Great hotel, good amenities, tasty food and stunning location. Tiago in particular was ever friendly and always offered exceptional service - thank you :)

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Thank Iona D
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Ms. Iona D, Firstly thank you for choosing Red Level at Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of TripAdvisor. We are glad to know that you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our...

buckinghamshire
Reviewed 29 November 2016 via mobile

Travelled with my siblings , beautiful hotel , with awesome views professional staff . Well appointed room . Spent three nights and our first thoughts were we need to come back with our partners. On check in as we were not all on the same floor , we received a complimentary upgrade . The customer is truly King at this...

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Thank shalom7
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. It is a delight for our team to know that you have appreciated our exclusive facilities and rooms, created for each of our...

west sussex
Reviewed 29 November 2016

Staff here could not have been more helpful. Our room was lovely, facing the sea, although a little away from Red Level facilities. The jacuzzi on the balcony was a real luxury and worth the extra cost to us! We relaxed on the lawned area with padded sunbeds and tried all the pools in the complex. The Tapas hour was...

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Helpful?
Thank jts227
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad...

Reviewed 28 November 2016

Our Red Level experience has been excellent in terms of service and amenities. The well trained staff are charming, friendly and very helpful and cannot do enough to make the stay relaxing and enjoyable. However, we did half board and would recommend that bed and breakfast at Red Level deluxe covers all extras including a happy hour of inclusive drinks...

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Helpful?
Thank Lesley S
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing and memorable stay. We are very glad to know that our rooms, as well as our facilities have exceeded your expectations...

Jersey, United Kingdom
Reviewed 24 November 2016

Second visit to this hotel and once again the staff were fab. In particular Kalinin (Spelling might be wrong) was a fab host around the pool had a nice smile for everyone. Meet up with friends made from last year so that was special to get reacquainted. Food in the Terrace restaurant was of a very high standard. Already booked...

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Thank Simone H
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our La Terrace restaurant, ideated to create...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Magnificent Oceanfront hotel, for adults only, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience. ... more   less 

Additional Information about RedLevel at Gran Melia Palacio de Isora

Address: Calle La Costa s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $373 - $673 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — RedLevel at Gran Melia Palacio de Isora 5*
Number of rooms: 90
Reservation Options:
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Also Known As:
RedLevel At Gran Melia Palacio De Isora Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from RedLevel at Gran Melia Palacio de Isora staff and other travellers.
91 questions
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Questions? Get answers from RedLevel at Gran Melia Palacio de Isora staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth paying for a full sea view room. Some side sea view rooms do not get much sun.”
 of 5 bubbles GillyLiz68, 12 Feb 2017 | Read review
“Top floor, full sea view”
 of 5 bubbles LuckyLady121, 8 Feb 2017 | Read review
“Adult only room in red level fantastic, particularly large terrace room.”
 of 5 bubbles alexandramclaren, 7 Feb 2017 | Read review
“Top floor, go for at least partial sea view.”
 of 5 bubbles efembe, 5 Feb 2017 | Read review
“side sea-view on upper floors in Red Level were good.”
 of 5 bubbles blueskyFrance, 25 Jan 2017 | Read review
5 of 5