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Gran Melia Palacio de Isora Resort & Spa

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6,019 Reviews from our TripAdvisor Community

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Showing 3,641: English reviews
Derby, United Kingdom
Reviewed 25 August 2015

I would like to start by saying that this is an excellent hotel, we stayed here on an 11 night stay, half board as a family of four (two boys 17 and 20) along with some friends who joined us. There's many positives and also some negatives worth mentioning but I do not want to give the impression that this...

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Helpful?
11Thank Tom S
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Tom S, We would like to begin by thanking you, not only for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, but also for the time you have taken to share your experience at TripAdvisor. We are delighted to know that overall you enjoyed a lovely holiday with us and your compliments...

Twickenham, United Kingdom
Reviewed 24 August 2015

We stayed for just under a week in the red level area. The rooms are incredible! Very luxurious. Although, we struggled to turn off the bedside lights on the first night and ended up sleeping with them on! It's a nice addition to have the hour of 'open bar' but we found that there were never enough canapés and if...

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4Thank Charlotte P
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Charlotte P, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you enjoyed a lovely holiday with us. Furthermore, your compliments on our restaurants, specially our Teppanyaki tables at Nami, as well as our Pangea show cooking buffet and Club Ocean restaurant are highly...

London, United Kingdom
Reviewed 23 August 2015 via mobile

A slightly late review I'm afraid, but have only just joined Trip Advisor. We visited Sensatori Gran Melia for a week last August and must say for the price tag were heavily disappointed. The rooms are magnificent (after our initial problem) and the weather beautiful and for that I awarded one star each, but that's where it ends! As we...

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11Thank CharlieKaufman
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. CharlieKaufman, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. As it was previously explained to you by our team during your stay in August 2014, one of the two rooms you booked was not ready upon your arrival. However, since you insisted on you wanting the room that was ready in that...

Norwich, England, United Kingdom
Reviewed 23 August 2015

This is the second time we have stayed here. Both times we booked the red level adults only section. Before staying at this hotel we were dubious about large chain hotels but this hotel is excellent. There is plenty of space and the gardens are lovely and beautifully kept and there is a number of pools including the very large...

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Helpful?
1Thank Lindsay B
Ana_Goti, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Lindsay B, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife once again. We are delighted to know that you have enjoyed a wonderful time with us, as your satisfaction is the best reward to our team’s dedication to the service excellence. In addition, you may rest...

Dukinfield, United Kingdom
Reviewed 22 August 2015

We booked this hotel through Thomson as part of their luxury Sensatori range.When booking the holiday, it was never mentioned that this hotel is a large chain hotel and Thomson only own a percentage of the rooms. The actual hotel is named the Gran Melia and part of the Melia range. Sensatori have their own section in the far of...

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2Thank Claire E
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Claire E, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for sharing your experience at TripAdvisor. We are glad to know that you enjoyed our Club Ocean restaurant as well as our rooms, although we regret if your stay did not meet your expectations in other aspects. However, regarding...

Huntingdon, United Kingdom
Reviewed 22 August 2015 via mobile

Great holiday all in all... and in perspective, my negatives really just are 'first world problems'! But, this site is about reviews, so here's mine: 😀 Positives: Food: plentiful, variety, beautiful dining room, uncrowded Option to eat at 3 places as part of the silver (more typical?) all inclusive package. 2 of the 3 restaurants have sea views BedRoom: spacious,...

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7Thank spencejono
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. spencejono, Firstly we would like to thank you for the time you have taken to share your experience at Tripadvisor, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoyed your holiday, although we regret if some aspects of your stay did not meet...

Glasgow, United Kingdom
Reviewed 22 August 2015

Alexandra of the Red Level team was brilliant and made our trip even more relaxing and enjoyable. The red level team were excellent with our kids. Fernando makes thee best gin and tonic in the world!!

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1Thank lesleyb623
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. lesleyb623, Thank you for choosing our Red Level For Families Service for your holiday at Gran Meliá Palacio de Isora. We are delighted to know that the exclusive service of your Familiy Concierge Aleksandra, as well as provided by the rest of our Red Level For Families team at the lounge met your expectations, as we create special...

Bristol, United Kingdom
Reviewed 22 August 2015 via mobile

Before i start the review i should say that i have travelled a lot been to three other sensatori resorts and had a great time so im not someone just to come on here and moan! Currently at this hotel booked through Thomson as their "sensatori" resort I have been to two other sensatoris and this one although nice is...

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10Thank Danimal14
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Danimal14, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife and for sharing your comments at TripAdvisor. We are glad to know that you enjoyed our facilities, specially our gym, as well as the treatments at our Spa by Clarins. Nonetheless, we would like to inform you that our hotel has two different...

Redcar, United Kingdom
Reviewed 21 August 2015

What a hotel! Pure quality from the start of the holiday until the end, couldnt fault a thing!!! Will be back next year!! Loved that there were adults only zones so we could have a quiet drink on a night, especially in the piano bar.

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1Thank Craig H
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Craig H, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. Your compliments on our adults only areas are highly appreciated, since we create different ambiences and experiences for each of our guests to find their made-to-measure holiday. We are looking forward to welcoming you next summer. Best regards, Pablo Querol Red Glove...

London, United Kingdom
Reviewed 20 August 2015

We have just come back from a lovely holiday at this hotel. Rooms, food, hotel, sports area were all fantastic (as was the infinity pool). Service was always friendly if a little slow at times..... Would certainly go back!

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3Thank HarryJames28
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. HarryJames28, Thank you for letting us know about your experience through TripAdvisor. We are glad to know that you enjoyed a lovely holiday and that both our rooms and our facilities, specially our Sports Hub and Infinity Pool, met your expectations. In addition, your compliments on our gastronomic offer and service are highly appreciated. It will be a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $265 - $785 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We asked for and got a quiet room which we much appreciated.”
 of 5 bubbles annaA5756KM, 8 Dec 2016 | Read review
“ocean view can be around the side and not fully ocean view”
 of 5 bubbles K3762CDtimb, 8 Dec 2016 | Read review
“Sea view 5th floor”
 of 5 bubbles rissingt0n, 8 Dec 2016 | Read review
“Get a room with sea view. It makes you so relaxed”
 of 5 bubbles 771arnef, 6 Dec 2016 | Read review
“Higher sea view”
 of 5 bubbles 873JulieR, 3 Dec 2016 | Read review
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