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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,276 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,788: English reviews
Lichfield, United Kingdom
Reviewed 21 October 2015

Hotel is lovely the staff are very welcoming, our room was amazing room 5101 over loop the sea food in the main restaurant was a little confusing as in for instate they had amazing roast beef and fabulous red wine gravy but no potatoes of veg, the swimming pool is sea salt and amazing

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank perceyx
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. perceyx, Thank you for sharing your comments with the travelers at TripAdvisor. We are delighted to know that you had a lovely holiday at our resort, since our main and most important goal is our guests’ satisfaction. Also, your compliments on our rooms, facilities and gastronomic offer are highly appreciated. We hope to welcome you soon to Gran...

Teesside
Reviewed 20 October 2015

Wonderful hotel, food excellent, only minor gripe would be trying to get a drink was sometimes hard work had to wait a long time. Pools lovely, view was breathtaking, nice walks along the seafront. Brill

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank GW2309
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear GW2309, Thank you for sharing your comments with the travelers at TripAdvisor. We are delighted to know that you have enjoyed a lovely time at our resort and that both our facilities and gastronomic offer met your expectations. However, please do not hesitate that we will take into consideration your comments regarding our bar services to keep improving. We...

Reviewed 18 October 2015 via mobile

Words cannot fully do justice to this hotel and its staff. Ana in the Pangea restaurant in particular stood out, her personal skills were amazing and she was just so lovely. Food is delicious and there was so much choice. Only negative is that some cocktails were so strong that it was like drinking rocket fuel...no measures exist in the...

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Helpful?
1Thank Sarah T
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Sarah T, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you have enjoyed a lovely time at our resort and your compliments on our staff’s friendliness and attentiveness are highly appreciated. Also, we are glad to know that our gastronomic offer met your expectations, featuring several...

Rayleigh, United Kingdom
Reviewed 17 October 2015

Lovely hotel, great staff and facilities second to none. Not close to shops and very many bars but the hotel has all we needed for a 2 week holiday. Sports staff were brilliant and Sensatori reps the best ever.

Review collected in partnership with Meliá Hotels International
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Helpful?
3Thank anthonymN7118VI
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. anthonymN7118VI, Thank you for sharing your comments at TripAdvisor. We are glad to know that you enjoyed a lovely holiday at our resort, as it is due to the effort and dedication of our team, that we are able to achieve our goal – the total satisfaction of our guests. You may rest assured that we will forward...

North Wales, United Kingdom
Reviewed 16 October 2015

Excellent hotel, excellent food our favourite was Italian . Had two treatments at spa , came out of there floating on air. Enjoyed salt water pool , when they say big they mean big Will return, October very nice time to visit, weather was excellent

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank stevenpaulw
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. stevenpaulw, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. It is truly a pleasure to know that you enjoyed a relaxing time at our Spa by Clarins, with its exclusive treatments and massages specially created to reinvigorate body and soul. Also, your compliments on our Infinity Pool and Club Ocean restaurant are highly appreciated...

Watford
Reviewed 16 October 2015

Outstanding as always - will return soon - more crowded this time but still worth it - tried not to eat too much but the choice is so good it's difficult to resist - the new beach and lagoon areas are excellent

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank Bemag
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Bemag, Thank you for sharing your comments with the travelers at TripAdvisor. We are delighted to know that you enjoyed the new La Jaquita beach with its natural pools with water from the ocean. Also, your compliments on our gastronomic offer are highly appreciated, as we always do our best for our guests to enjoy unique culinary experiences...

Margam, United Kingdom
Reviewed 16 October 2015

Excellent hotel we have been twice and going back again next year. The only negative point is we upgraded to silver drinks package and forund the waiters would not come to us as quickly as maybe a paying guest. One negative out of all the stay though i think is amazing.

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank 143ceriw
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear 143ceriw, Thank you for sharing your comments at TripAdvisor. We are glad to know that you enjoyed your stay at our resort once again and we are delighted to know that you are looking forward to visiting us next year. However, we regret the situation you describe regarding our bar service although we would like to inform you that...

Edinburgh, United Kingdom
Reviewed 15 October 2015

Was looking for a relaxing, pampered holiday in glorious surroundings and am happy to report that I found it! The hotel is situated in a lovely fishing village, which, whilst catering for the tourist, has not been spoiled by commercialism. The town folk are very friendly and pleasant. The Red Level Service makes you feel special and taken care of...

Review collected in partnership with Meliá Hotels International
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Helpful?
3Thank 6melvinw
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. 6melvinw, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you have enjoyed a lovely time with us, since we created Red Level for our guests to enjoy unique experiences at Tenerife. In addition, your compliments on our staff’s service and attention are highly appreciated. We...

Reviewed 15 October 2015

Best place to relax. Our Red level Villa was amazing, we had everything we could need to disconnect from busy life in London. Our butler Jose was always very attentive and "no" is not part of his language, exactly what you would expect in a 5* place.

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank London3112
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear London3112, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife. It is truly a pleasure to know that you have enjoyed a lovely time at your Red Level villa, as it is the best way to enjoy a relaxing holiday with the privacy of your own pool and garden. Also, you...

epsom, surrey
Reviewed 14 October 2015 via mobile

Chic, Funky, cosmopolitan hotel that screams out luxury on all levels. Husband booked this hotel as a surprise anniversary and bday for me! Our two little babies (just turned 2 and 4 months old) were with us also. Hotel is immaculate. Doesn't look tired at all. We were all in awe of the water fountain/display features in the main plaza....

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Helpful?
1Thank Vanessa G
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr./Ms. Mangaroo, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that our Red Level For Families service met your expectations, as it reconciles the kids’ keenness for fun and the parents’ need to relax through an exclusive and personalized service by our Family Concierge team. Your compliments...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $234 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe rooms on Red Level, ocean frontal, will give you great views.”
 of 5 bubbles Bezzer1, 23 Feb 2017 | Read review
“Rooms do have noise from above quite badly there seems to be little noise insulation”
 of 5 bubbles benlL5911BW, 23 Feb 2017 | Read review
“Sea view or pool view”
 of 5 bubbles NIKKI13172, 22 Feb 2017 | Read review
“Room on upper floors have better views.”
 of 5 bubbles 279graemep, 21 Feb 2017 | Read review
“We stayed in 4154 which was one of the cheapest rooms, but still had a partial sea view. It was also in a block that was furthest away from the pool areas and bars so therefore potentially quieter. ”
 of 5 bubbles robertas292, 21 Feb 2017 | Read review
5 of 5