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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,519 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,927: English reviews
Portsmouth, United Kingdom
Reviewed 27 March 2016

just come back. I googled the reviews over and over before going and was a wee bit anxious but I needn't have been. A week away with a mate for a bit of winter sun and was fab. I do think thomsons should make it a bit more clear whats included in the all inclusive thought as we were always...

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Helpful?
2Thank mags4742016
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Firstly many thanks for your preference in selecting Gran Meliá Palacio de Isora and for taking some of your valuable time to share your review at Tripadvisor. It is truly a pleasure for all our team to read such positive and motivating comments regarding your experience at our resort. We are really delighted to know that you have...

Aberdare, United Kingdom
Reviewed 26 March 2016

Lovely hotel in wonderful location. Surrounding area being sympathetically enhansed each time we have visited. Hotel has vow factor. Restaurants good food and service. Rooms very spacious and comfortable, could do with better towels in bathrooms. Have been to hotel five times in four years, love returning.

Review collected in partnership with Meliá Hotels International
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1Thank 590janetp
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you so much for sharing your review at Tripadvisor and for choosing Gran Meliá Palacio de Isora for your holiday. All of our team is glad to read that you had a pleasant stay with us, as it is due to our daily dedication to the service excellence, that we are able to achieve our goal -...

Lund, Sweden
Reviewed 25 March 2016 via mobile

Very dissapointed with our stay at this hotel:( the facilities are great but service, food and wine are nowhere near a 5 star hotel standard. Quantity and offerings of foods-yes but Quality-definitely not! Arrogant staff, lost orders, lack of blankets in cold resturants, coffee not included in full pension!? This Will be our first and last stay at this hotel:(

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1Thank ayllo
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, First of all thank you for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife and for sharing your feedback on Tripadvisor. We regret if you did not fully enjoy your experience with us and you may rest assured that your comments have already been forwarded to our area supervisors, so they can analyze your perception...

Leeds
Reviewed 25 March 2016

Nice place but wasn't told what the red level was so afraid we missed out on some of the places we could have been to within our stay didn't know what we could use facility wise or where we could eat or drimpnk

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank Phileasafy
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing your comments with us through TripAdvisor. Our team always informs our guests about the different services and facilities available during the check in procedure, therefore we are surprised to read that you were not able to fully enjoy your stay at Red Level due to this reason. We would appreciate if you could contact...

Nottinghamshire, United Kingdom
Reviewed 25 March 2016

Although the sensatori is a gorgeous hotel underneath the opulence and grandeur it needs some work. I travelled with my sister for 7 days to this hotel,the cleanliness and luxury rooms are second to none but that's where it ends,all inclusive doesn't mean all inclusive, there were a lot of things you had to pay for like certain drinks,items on...

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1Thank 629shirl
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, First of all thank you for choosing Gran Meliá Palacio de Isora and for taking some of your time to share your comments with us. We regret if your stay with us did not meet your expectations and you may rest assured that each of your comments will be forwarded to our Food & Beverage department, in order...

Newbury, United Kingdom
Reviewed 25 March 2016

We had spent six nights in a villa on the north of Tenerife and then moved to the Gran Melia Palacio de Isora Resort for four nights of luxury and indulgence. We stayed in the Red Level in an ocean front room, which whilst not cheap was a very enjoyable experience. The room was extremely comfortable with great views and...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank ohio101
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Steven J, Thank you for choosing our exclusive Red Level at Gran Meliá Palacio de Isora and for sharing your feedback with the travelers at Tripadvisor. We are glad to know that you enjoyed a pleasant stay with us and we appreciate your compliments on our rooms and Liquid Garden restaurant, offering every day a special breakfast service...

Northampton, United Kingdom
Reviewed 24 March 2016

My wife and I have recently returned home after a 2 week holiday break at the Gran Melia Hotel, known also as Sensatori Tenerife to Thomson travellers. The Hotel is excellent in every way and certainly has the high class wow factor as you enter the Reception entrance. We were absolutely blown away in the quality of the room and...

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Helpful?
1Thank John B
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. John B, Firstly we would like to thank you for choosing Gran Meliá Palacio de Isora for your holiday and for sharing such a positive review about your recent stay. We are truly glad to read that our facilities, as well as our dedication to make your holiday memorable and unique were appreciated, since your satisfaction is our...

London, United Kingdom
Reviewed 24 March 2016

Our first (and hopefully not last) stay at the Gran Melia. Eleven nights, just before the hotel started filling up for Easter. Full board (not all-inclusive, or top-of-the-range Red Level). Excellent room - huge, comfortable bed; bathroom had two sinks, big bath/shower, separate shower cubicle, and separate toilet cubicle (with bidet). We ate most of our meals in the main...

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Helpful?
Thank FDove
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Guest, Thank you for choosing Gran Meliá Palacio de Isora for the first time for your holiday at Tenerife. We are glad to know that you enjoyed a pleasant stay and we appreciate your kind comments regarding our facilities. We are truly delighted to read that you enjoyed our restaurants, especially our Pangea buffet with show cooking and Oasis...

London, United Kingdom
Reviewed 24 March 2016 via mobile

Booked in for some winter SUNSHINE and we loved the place as soon as we arrived. Spacious, comfortable. Friendly and welcoming staff and excellent food. Choice of pool areas and well kept gardens and fish ponds. Can't fault it really. Will visit again.

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Helpful?
Thank jonny1960
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. jonny1960, Firstly thank you for choosing Gran Meliá Palacio de Isora and for sharing such a positive comment with the community of TripAdvisor. We are very glad to know that you enjoyed a pleasant stay with us. Our guests’ satisfaction is our most important goal and we daily strive in order for you to enjoy unique and memorable...

Reviewed 23 March 2016 via mobile

It is a very big hotel with a few restaurants, swimming pools, a spa & gym etc added, which convenient for families with toddlers. My two and half years old son were very impressed with coloured fountains and spaces running around. However, the temperature of swimming pools were too cold for him to swim, which is a total shame. A...

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Helpful?
Thank Penny D
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Penny D, Thank you for your preference in selecting Gran Meliá Palacio de Isora and for taking a bit of your time to share a comments about your stay with us. Regarding our pools, we would like to inform you that its temperature is checked twice a day and we always keep it in the rank of temperatures...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $271 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Outside baths very special. We didn't need the big terrace; large terrace rooms are ground floor and overlooked from above rooms.”
robertwF4243TT, 24 Apr 2017 | Read review
“Master Suite Sea View”
863vivf, 21 Apr 2017 | Read review
“Fantastic Master suites in red level for the children and family. Our Ocean de luxe room was also good.”
120margaretl, 20 Apr 2017 | Read review
“Our only criticism on the room, and it's not a serious problem at all was the lighting. Could do with a good light especially in the bathroom. Everything was great.”
516anneh, 20 Apr 2017 | Read review
“It would be nice not to have had the cleaners knock on the door (and sometimes enter!) at 9am! They were very clean rooms though! ”
haylieo2017, 19 Apr 2017 | Read review
5 of 5