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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,264 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,781: English reviews
Edinburgh, United Kingdom
Reviewed 3 February 2016

We booked a master suite with Thomson last minute for close to £4000 and were expecting a lovely room which we got with a lovely view which we didn't! Room 4156 has a stunning view of the car park, zebra crossing and a dirt field and a v partial sea view as per the photos attached. We spoke to the...

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Helpful?
1Thank Anna S
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Anna S, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We regret if your stay at our resort did not fully meet your expectations and you may rest assured that we will forward your comments to the Sensatori team, in order for them to take into consideration your feedback to keep improving....

Lincoln, United Kingdom
Reviewed 3 February 2016

We came for 4 days to celebrate my wife's birthday. The design of the rooms is modern but very welcoming. The staff are all friendly and helpfull The views are breathtaking We were will a truly pampered. Highly recommended

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Helpful?
Thank john g
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. John G, Thank you for choosing our resort to celebrate such an special occasion as your wife's bithday! We are delighted to know that you felt pampered throughout your stay and we appreciate your compliments on our rooms and staff's attentiveness and friendliness, as our guests' satisfaction is our main and most important goal. We are looking forward...

Devon
Reviewed 2 February 2016

Once again had a great time. At least this time we were acknowledged as returning guests. Osvaldo in the Pangea is a godsend to the hotel, he always greets us with a big smile. This is a beautiful hotel but the sun loungers in the garden are a bit uncomfortable

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Jaw08
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Jaw08, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that you enjoyed a lovely time once again at our resort and you may rest assured that I will personally forward your kind words to Osvaldo at our Pangea buffet, who will be delighted to know that his...

Edinburgh, United Kingdom
Reviewed 2 February 2016

Amazing hotel in fabulous setting. Friendly, attentive staff. Great pools and plenty of space. Never had to fight for a sunbed. Completely relaxing break for us and will be back. Might even bring the kids next time

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Primary7DiscoKing
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. It is truly a pleasure to know that you have enjoyed a lovely time at our resort and that both our facilities and garden areas met your expectations, since we always do our best to create different ambiences for each of our guests to...

Helsinki, Finland
Reviewed 1 February 2016 via mobile

We spent Christmas time in this hotel. The hotel was large with 600 rooms, but still without feeling of rush. We could always find sunbeds in the pool area, which was beautiful and the pool was huge. The spa was really nice. The restaurants, especially the buffet was really good. But do not go to the beach bar for dinner!...

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Helpful?
1Thank Sipe62
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that you enjoyed an overall pleasant experience at our resort and that both our facilities, as well as our entertainment program with several daily sports and wellbeing activities met your expectations. However, you may rest assured...

Reviewed 1 February 2016 via mobile

Also known as Thompson's Sensatori, Tenerife, this is a large resort style hotel complex which is very well run. It was perfect in almost every way, just like the photographs in the brochure. The 'Full - board Plus' arrangement meant you had all meals included, with plenty of the local wine or beers available at no extra cost. However, for...

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Helpful?
3Thank Colwynveggie
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience at TripAdvisor. We are delighted to know that you have enjoyed a pleasant stay with us and we truly appreciate each of your compliments regarding our vegetarian options...

nickylou
Reviewed 1 February 2016 via mobile

It's a fantastic hotel with impeccable service, food and standards. Booked on a Thomson Sensatori package. It's a Gran Melia hotel, so has high standards. I was unexpectedly pleasantly surprised. Food excellent, particularly in Club Ocean and at the buffet lunch in Pangea. BBQ on Friday is excellent too. Quiet location with a short stroll into Alcala where there is...

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Helpful?
2Thank nickylou
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you enjoyed a pleasant stay at our Gran Meliá Hotel, since we always do our best to provide our guests with unique experiences and the highuest quality standards in ever aspect of their stay. Your compliments on our...

Norwich, United Kingdom
Reviewed 1 February 2016

We have just returned from a weeks stay here and even after my review with a few niggles we are already thinking of going back next jan. It is a huge hotel and all of the restaurants and outside spaces are spotless. ( although when we arrived to our room one drawer had 2 opened packets of cigarettes in it...

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Helpful?
5Thank lolgal
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoyed a lovely time with us, as it is due to the daily dedication of our team, that we are able to achieve our goal - the total satisfaction of our guests. However, please do not hesitate that we...

Zevenaar, The Netherlands
Reviewed 31 January 2016

Service in Red Level is perfect all around. Breakfast in the Liquid garden is complete and fine. Thanks to Guilherme from Portugal, with his big smile; he is very friendly like for all the guests. Meliia be proud on this kind of people!!

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Helpful?
Thank Martin R
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Martin R, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you enjoyed a lovely time with us and we truly appreciate your compliments on our Liquid Garden breakfast service, as well as on our Red Level team, since they always do their best...

Liverpool
Reviewed 30 January 2016

Overall, Lovely clean hotel but felt like we was miss sold. After being to a Sensatori resort before we thought this would be the same, But we was wrong. Not everythin was included, we was restricted on drinks and restricted on going in certain parts of the hotel. Sounds really pety, but after being sold this holidsy as a Sensatori...

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Helpful?
1Thank LiverpoolHayley
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. LiverpoolHayley, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoyed an overall pleasant experience with us. However, we would like to inform you that at Gran Meliá Palacio de Isora we do not commercialize any kind of All Inclusive package. Therefore our guests can choose any of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $225 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
388 questions
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of pool amazing”
 of 5 bubbles sloanukraine, 17 Feb 2017 | Read review
“if you don't want to be disturbed early but staff noise/ kids running past your room, get a room further from reception.”
 of 5 bubbles CJ315, 17 Feb 2017 | Read review
“room with is sea view is a must”
 of 5 bubbles sharonlV7154LP, 17 Feb 2017 | Read review
“red level ground floor near to reception”
 of 5 bubbles steph336, 15 Feb 2017 | Read review
“choose higher floors away from the entertainment zone”
 of 5 bubbles olb114, 13 Feb 2017 | Read review
5 of 5