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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,402 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,859: English reviews
Bristol, United Kingdom
Reviewed 23 February 2016

We spent 7 nights in the Sensatori Gran Melia in February, this is the 3rd Thompson Sensatori resort we have stayed at and it by far the best. The resort is very well designed, and has enough to experience that we did not go out of the resort except to go for a walk. The dining was really good, the...

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Helpful?
Thank Andrew A
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Andrew A, We wish to thank you for the time spent in reporting your feedback as to your recent stay at Gran Meliá Palacio de Isora. We are glad to know that you had the opportunity to live such a unique stay thanks to our unique facilities, Deluxe room with Private Garden and our Pangea buffet with show...

Horsham, United Kingdom
Reviewed 23 February 2016

We only booked a long weekend being wary of the reputation of the Canaries...and wished we had booked for longer. Although huge this is a beautiful and beautifully kept hotel. Reception is very impressive and they are very helpful. We did Thomson all inclusive (and weirdly they call the hotel by a different name - Sensatori). There was no Thomson...

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Helpful?
1Thank WAZ5556
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Greetings from Tenerife! Thank you very much for sharing such a nice review regarding your first experience at Gran Meliá Palacio de Isora on Tripadvisor. It is nice to know that our staff was friendly and helpful throughout your stay, since we always do our best for our guests to enjoy a lovely time with us. Looking forward...

Ayr, United Kingdom
Reviewed 23 February 2016

Its a fantastic hotel with great variety in places to eat, lovely pool area also and lots to do and see if the surroundings area. Fantastic array of sporting activities also available, There's also a fantastic little restaurant in the village of Alcala called Lupolo give it go but best to book.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Alan M
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Alan M, First of all, I would like to thank you for your preference in selecting Gran Meliá Palacio de Isora as well as for the time you have taken to share your comments at TripAdvisor. It is a great pleasure to know that you enjoyed a pleasant stay with us and we are able to achieve your...

Buckinghamshire, United Kingdom
Reviewed 23 February 2016

A lovely hotel with generally good service. Red Level is the way to go. Dining was hit and miss and we experienced some very average service in two restaurants. Accommodation, grounds, spa etc meet expectations.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank aidanr687
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you so much for writing about your stay at Red Level at TripAdvisor. We are glad to know that you enjoyed an overall pleasant stay with us, although we regret if your experience did not fully meet your expectations due to the situation you describe in two of our restaurants. However, we are glad to know that...

London, United Kingdom
Reviewed 22 February 2016 via mobile

Staff could not have been nicer and more polite but to come here for a one week break to relax was a mistake. The hotel is so badly built that all noise travels through the rooms. The Windows do not close and the doors have gaps so in your room all night you hear your neighbours pee, wash their hands,...

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Helpful?
1Thank nickg12345
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We regret if your stay was somehow besmirched by the situation you describe, although please note that if you had notified this issue to our team, we would have acted accordingly. We have 24 hours reception service, therefore there are always members of our staff at...

herts
Reviewed 22 February 2016

Pure luxury and pampering. We have stayed many times and are always satisfied with the resort, facilities and friendliness of the staff. We stayed at The Red Level this year and it was a wonderful experience. We were not happy with our room which overlooked the road and the balcony was a solid wall and you had to stand up...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank fredaHerts
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you very much for sharing your experience with TripAdvisor readers. We are all very happy to read that you enjoyed the personal service, and the warm welcome of the entire team. However, we regret if this time your room did not suit your preferences, therefore we would like to advise you you to contact us before your...

Ganei Am, Israel
Reviewed 22 February 2016

The hotel is beautiful ! But what makes the hotel such a great place to rest is the staff. They make it their goal to make everyone feel welcomed! Moreover, they cater to everyone's needs. The variety of restaurants is great!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank barakn2016
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, We are proud to read the lovely words you dedicated our staff. Do not hesitate, I will share it with all the Gran Meliá Palacio de Isora team. We hope to host you once more in a very near future to provide you our select attention and make your next trip to Tenerife an unforgettable and magical experience....

Reading
Reviewed 22 February 2016

Loved the Red Level bit of this hotel. Everything you could wish for in a truly 5 star hotel. No problem with booking restaurants in the main hotel as the Red Level reception would do this for you. Never any issue with sunbed availability in the Liquid Garden or round the pool area. Pool service (great cocktails) and lunch at...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank TrinaH
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for taking the time to post a review of your recent stay at Red Level at Gran Meliá Palacio de Isora. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who...

Chorleywood, United Kingdom
Reviewed 21 February 2016 via mobile

Third visit and still most enjoyable with lots of magical touches! The setting still retains the wow factor albeit there are a few tell tale signs of wear and tear. The service remains very good but not quite so able to engage with their customers. Less of them, less local staff don't know which? Food was good, not as amazing...

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Helpful?
1Thank AndrePeppermill
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you so much for giving your feedback on your lastest stay with us. We are delighted to know you had a pleasant stay and you apreciated our facilities and entertainment program. However, please do not hesitate that we will take into consideration your experience to keep improving in each of the services you mentioned. We hope to...

Cheltenham, United Kingdom
Reviewed 21 February 2016

This was our first time at a Sensatori resort, we had heard many good things so had high expectations. We wanted a guaranteed good holiday with good food, comfy bed and good weather and overall this holiday was just that. We decided to book Full Board+ (which includes drinks with meals) rather than all inclusive as we did not feel...

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Helpful?
5Thank Bec881
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora to celebrate such an special occasion as your birthday! We are glad to know that you had a lovely time with us and that enjoy the special amenities provided on your birthdays' day. Also, we truly appreciate your compliments on our gluten-free variety of dishes, since we always do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $245 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4104 seaview room large balcony”
 of 5 bubbles vwatts497, 28 Mar 2017 | Read review
“4129 is by the kids pool. ”
 of 5 bubbles 62sahars, 28 Mar 2017 | Read review
“For families you want to be located near the family pool (7) - See map attached”
 of 5 bubbles V5425PBmattr, 27 Mar 2017 | Read review
“Find out what time to expect the maids. If "sometime before 5pm" bothers you, ask for a more specific time. They'll be happy to oblige.”
 of 5 bubbles lynnbM6387ZA, 22 Mar 2017 | Read review
“sorry did not leave one!”
 of 5 bubbles scottmoncrieffh, 22 Mar 2017 | Read review
5 of 5