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Cheaper
Average
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About
5.0
#4 of 35 hotels in Labuan Bajo
Location
Cleanliness
Service
Value
Zasgo Hotel is one and only Hotel in town where you can find the easiest way to shopping, and stay in one same building also close to every central area.
Jl. Soekarno Hatta, Labuan Bajo, Flores 86763 Indonesia
Zasgo Hotel
446 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Zasgo Hotel is celebrated for its enviable location close to shops, restaurants, and the harbor, making it a breeze for guests to explore local attractions. The hotel's amenities, including a pool and rooftop dining with sunset views, are popular among travelers, although there are mentions of room amenity shortcomings and towel shortages. Service experiences vary, with commendations for housekeeping and restaurant staff, contrasted by criticisms of the reception's professionalism.
Cleanliness is a standout feature, with rooms described as spotless. While rooms boast comfort and impressive views, some guests have noted lighting and privacy issues. The hotel's atmosphere is generally appreciated for its welcoming vibe, and many find the pricing reasonable, though there are mixed feelings regarding customer service in financial matters.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Relaxing
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Booked 3 nights direct from the hotel sales team for Grand Studio room, and when i arrived late at night, surprisingly, our room got upgraded to City Simplify for the first night (thank you!), but for the next day they told us that we’ll be moved back to the Grand Studio, but since the next day we’re going on a boat toar from early morning ‘till late afternoon, we asked them to move the luggages for us. When we arrived at the hotel after the tour and went to the receptionist to asked for the new room key, we’re told that they upgraded the room to the Premiere Single. Wow, we were so tired from the tour and got such a good news, thank you again! The Premiere Single Room is spacious, it has balcony with sea and city view. The bathroom also spacious and modern. We love it so much that we choose to extend our stay at this room for one more night (since my flight got rescheduled all of sudden).
However, there are few things that need to be improved. On the 3rd day, around 9am while i’m still in bed, the housekeeping knocked at the door but since i’m too tired, i just let it be without responding since usually after few knocking the housekeepers will skip the room if there’s no responses (at least that what usually happened when i stayed at other hotels). To my surprise, i heard the unlock door sounds and the door being opened. It woke me up & startled me so i jumped out the bed in an instance and asked what’s wrong and she said if i want the room to be cleaned, well i responded that if i don’t respond doesn’t it means i don’t want to? What makes they think that no response means they’re allowed to enter the room without permission, even when i don’t hang the “don’t disturb” sign? I don’t hang the “please make up the room” either so i don’t think they’re supposed to enter the room at all. Later i told the receptionist what happened and he said that it was a turned down service that they checked the room for the amenities or clean a bit.. so when they checked the room and it got no response, they might think there’s no one in there and went in to check. It still not appropriate tho’, kinda makes you wonder if the staffs somehow enter the room without our permission when we’re not in the room. But i already told the receptionis about this, and he apologize and will make sure it doesn’t happen again in the future. So kudos to the staffs for receiving the guest complain & input pretty well. The other thing is breakfast could be improved, too limited choice, adding other varian of food would be nice.
Overall, it’s a very pleasant stay. The staffs are very friendly and helpful. The hospitality is lovely. The hotel connected to Labuan Square and even Zasgo Mart so no need to worries if you’re hungry or in need of emergency amenities. Thank you Zasgo Hotel, would be back for sure!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominik Radjabelen, Manajer Umum at Zasgo Hotel
Responded Mar 25, 2024
Dear Alexandriaeli, Thank you for choosing our hotel and sharing your experiences with us during your recent stay. Glad to know that you enjoyed your stay and had a great experience with us. We do appologize for your unsatisfied breakfast and . Hopefully we could improve the breakfast menu on your next visit. Regarding our team who knocking i'll make sure it is first and last uncomfortable for you. We're looking forward to welcoming you again for more great experiences at Zasgo Labuan bajo by Zasgo group. Should you need assistance, please do not hesitate to email us at gm@zasgohotel.com or my WhatsApp no at 081237911118 Best regard, Dominik & team
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Booked this accoms last minute because my live-on-board boat trip was cancelled due to bad weather. Had a warm reception from the front desk, and special mention to Elsa and Senia. Elsa was able to recommend visiting Batu Cermin cave and also arrange for the transport to and fro. And expecting that language may be a barrier, she warmly helped to pass the message to our driver with regards to the arrangement and where to get our lunch. We stayed in the Premier ocean room, rooms were very spacious and clean. Room cleaning services was 2 times a day! Breakfast was served at the top floor, where the view was good. Spread was limited.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominik Radjabelen, Manajer Umum at Zasgo Hotel
Responded Mar 23, 2024
Dear hazelleOng, Thank you for choosing our hotel and sharing your experiences with us during your recent stay. Glad to know that you enjoyed your stay and had a great experience with us. The Management already told to the staff especially for Elsa and Sania, Hopefully it will be motivated them to be better. We're looking forward to welcoming you again for more great experiences at Zasgo Labuan bajo by Zasgo group. Should you need assistance, please do not hesitate to email us at gm@zasgohotel.com or my WhatsApp no at 081237911118 Best regard, Dominik & team
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We had a great stay at Zasgo hotel! Travelled with my family (2 kids and husband), parents and friends. The room was spacious and the beds very comfortable. It's a newer hotel, so nicely appointed. We had a view of the marina which was beautiful. The location was excellent, it took less than 10 minutes to walk to the main street with shops and restaurants. The kids very much enjoyed the pool while we ate dinner on the pool deck. We liked the food, but it wasn't anything special. Although they could not seem to understand that a "cheese pizza" should have tomato sauce and cheese on top (we got pizza crust with cheese and a drizzle of sweet tomato sauce/maybe ketchup on top). But to be fair, we had a hard time ordering a cheese pizza our entire time in Indonesia. I also liked that the pool stayed open a bit late, until 8pm I believe, which was much later than any other hotel we had stayed at in the country and which I very much appreciated. The hotel is on top of a grocery store which was super convenient for us and there are also some shops and an arcade called "fun land" which the kids had a blast playing at. The only other negative was that they do not have any beach towels you can borrow and you are not allowed to take the pool towels or the room towels. This was really unfortunate since the tour company for our boat tour of Komodo also did not provide towels. It would have been really nice if they were able to lend some beach towels for the day. But otherwise, we had a very nice stay. I would stay again.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominik Radjabelen, General Manager at Zasgo Hotel
Responded Aug 18, 2024
Dear noumena07, Thank you for choosing our hotel and sharing your experiences with us during your recent stay. Glad to know that you enjoyed your stay and had a great experience with us. Thank you for your honest review as well and we surely will put that a a note to be improved in the future and for the guest convenience. We do appologize for the towel case. It is actually coming from several case in the past and it is also important that the boat crew should provide beach towel for the guest joining the trip with them. We're looking forward to welcoming you again for more great experiences at Zasgo Labuan bajo by Zasgo group. Should you need assistance, please do not hesitate to email us at gm@zasgohotel.com or my WhatsApp no at 081237911118 Best regards, Dominik & team
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Good hotel - friendly staff - amazing Infiniti pool for sunset — my only problem was the room did had a safety box. I booked one of cheaper type of room. When I ask for safety box they told me that because of the type of room I booked , It did not had a safety box. That’s just plain wrong. Is like saying I will give you less towels because you booked a cheaper room. They are some things in any hotel that need to be standard no matter the type of room you booked . Like safety boxes . As a traveler you will always carry high important documents like passport or cash that you don’t want to carry while you got on the Komodo tour , and want to live in a secure place at your hotel. Otherwise good hotel
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Date of stay: November 2023Trip type: Travelled solo
Room Tip:Make sure your room has a safety box
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
New hotel with really good rooms - clean, comfy bed, Android TV (I could watch my Netflix!). The fact that the room had no windows wasn't a problem after all cos we were outside the room for most of the day.
The hotel also has a great pool bar area on Lvl 3 where the view of the sea and sunset is incredibly superb, my favourite thing about the hotel. You can also enjoy the same view from their rooftop restaurant.
Most days, we had to leave before breakfast time at 6.30am, so it was great that they had packed breakfast options of mi goreng, nasi goreng or banana pancakes.
An added bonus is the location. The hotel is part of Labuan Square which means that the same building has a supermarket and some other shops (an arcade, a Miniso, CFC which is a fried chicken chain and some other shops).
Highly recommend to stay here. Walk to shops nearby is easy because of the good pathways. Takes us 10+ mins to reach most of the shops we need
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Date of stay: July 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominik Radjabelen, General Manager at Zasgo Hotel
Responded 5 days ago
Dear Pioneer9756822726, Thank you for choosing our hotel and sharing your experiences with us during your recent stay. Glad to know that you enjoyed your stay and had a great experience with us. We're looking forward to welcoming you again for more great experiences at Zasgo Labuan bajo by Zasgo group. Should you need assistance, please do not hesitate to email us at gm@zasgohotel.com or my WhatsApp no at 081237911118 Best regards, Dominik & team
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Beautiful view from the pool. Very few vegan options on the menu, however, the chef created vegan dishes for me from scratch which I appreciated. The staff are awesome. The cleaners and attendants were very helpful and kind, more so than the reception staff. That is what made it the most enjoyable. Very clean, relaxing, homely. Short walk to lots of convenient places. We walked from the airport to the hotel. The price was very reasonable, so worth getting the inclusive breakfast! The views alone from the restaurant are worth it and the price can't be beaten. Shout out to: Ratsma, Evan, Made, Elsa, Aden, Efron, and Fabri for all their help. They made us very happy and comfortable. Thank you Zasgo staff!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Talk with staff about bout tour recommendations
Use the money exchange that is beside both banks...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominik Radjabelen, Manajer Umum at Zasgo Hotel
Responded Jul 2, 2024
Dear Ibu Ciara C, Thank you for choosing our hotel and sharing your experiences with us during your recent stay. Glad to know that you enjoyed your stay and had a great experience with us. The Management already told to the staff especially for Ratsma,Made,Evan,Febri, Elsa and Efron. Hopefully it will be motivated them to be better. We're looking forward to welcoming you again for more great experiences at Zasgo Labuan bajo by Zasgo group. Should you need assistance, please do not hesitate to email us at gm@zasgohotel.com or my WhatsApp no at 081237911118 Best regard, Dominik & team
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I stayed at Zasgo hotel for 1 night in May (before diving liveaboard for 4 days), and 2 nights in June (after LOB). The quality of the rooms was stunning. Only opened in May 2023, so everthing brand new. The service from every staff member was exceptional. Warm smiles and all keen for a chat, very friendly and professional. When I returned in June, there was a "Welcome Back" card, and a cut fruit tray waiting in the room for me. I cannot recommend this hotel highly enough, 5 stars, but price was lower than other comparable hotels (sub 1 million rp per night). Special shout out to reception staff who helped me with my bags, and gave me late checkout of 3pm - Willy, Elsa, Patrisius, Elfin and Hendra. Also roof top restaurant has stunning views (day and night), and even better service. The crew up here looked after my breakfast request, even though my choice was not on the menu. Top marks! And housekeeping, well these guys and girls just keep your room looking fabulous, with a note to welcome you on arrival, to checking everything in order before you return from your days activities. Needless to say there were tips all round. Thank you all for making my stay such a pleasure. I will be returning to Zasgo, next time I am in Labuan Bajo. You guys rock!!!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominik Radjabelen, Manajer Umum at Zasgo Hotel
Responded Jun 8, 2023
Dear Pak Alan, We are so pleased that you enjoyed your visit to Zasgo City Simplify Hotel. It was wonderful to have you stay with us. It is absolutely our pleasure to welcome you to our Hotel and we're looking forward to seeing you again soon ! Sending best wishes from all of my team Dominik and Team !
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My favourite spot is the swimming pool evening 🌆 time, from sunset to night 🌉, the view is stunning! The room kept clean every day, with breakfast in the morning.. peanut butter on toast is personal favourite ❤️ The hotel has daily mart Zasgo mart in ground floor, I visit there everyday for small little things. It's easier to get grab food as well here.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominik Radjabelen, Manajer Umum at Zasgo Hotel
Responded Jun 16, 2023
Dear Ms.Olivia, We are so pleased that you enjoyed your visit to Zasgo City Simplify Hotel. It was wonderful to have you stay with us. It is absolutely our pleasure to welcome you to our Hotel and we're looking forward to seeing you again soon ! Sending best wishes from all of the team Dominik and Team !
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This place is superb for the price that we paid. The hotel staff and especially the lovely Mrs Elsa were very welcoming and gave us some helpful recommendations on what we can do around the area. We are thankful that she gave us a spacious room with a balcony and a breathtaking view over the ocean. The room itself is very clean and has all the amenities one could wish for (big Tv wifi, free water and tea, big bathroom with warm water etc.) Furthermore the position of the hotel is very strategic as there's a supermarket and an atm underneath. The main promenade of this lovely tiny city is also only a few minutes down the road.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominik Radjabelen, Manajer Umum at Zasgo Hotel
Responded Nov 2, 2023
Dear Passenger35380041609, We are so pleased that you enjoyed your visit to Zasgo City Simplify Hotel. It was wonderful to have you stay with us and It is absolutely our pleasure to welcome you to our Hotel and we're looking forward to seeing you again soon ! Sending best wishes from all of the team Dominik and Team !
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Dirty tissue and food on the table from the last people who stayed. Luke warm shower at best. No working wifi in the room. The bar only serves beer. And believe it or not, the room lights are turned off, that is the hallway light coming through the only window in this “studio” room. We asked for a refund due to the hotel being not as advertised and were told no. Do yourself a favor and don’t book here.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominik Radjabelen, Manajer Umum at Zasgo Hotel
Responded Sep 29, 2023
Dear KJ Murphy We Appologize for the inconvenience during your stay with us We always make sure our room is ready for next guest who will stay in that room so its not really make sense that there is still trash on the table. we do understand about your uncofortable stay due to the type of room you booked. Thank You
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There are more places to choose from in the Labuan Bajo area.
PRICE RANGE
C$45 - C$67 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaEast Nusa TenggaraFloresLabuan Bajo
NUMBER OF ROOMS
87
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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