I've stayed here several times over the past two years and always find the staff to be very helpful and friendly. Clean and cosy rooms and the food in both the bar and restaurant are really good. It's nice to see the same staff each time I return.
Always enjoy staying at Weston hall which is not only full of character, good value, staff very welcoming and amazing food. I have no hesitation in recommending as I regularly stay there when I am in the area.
Breaks our heart to leave this review. We have been coming to this hotel for 9 years about 3 times a year. We have just returned and never have we been made to feel a burden like this time. Bar/restaurant staff absolutely brilliant as always. My god the receptionist rude absolutely no enthusiasm Us even asking for a drink from the bar was putting her out. We left something in our room rang when we arrived home to ask if someone could check with house keeping No got nothing been handed in bearing in mind it was only 11:45 am. Someone else is now in the room nothing we can do. Erm excuse me what happened to can I take your number and I will pop along and check with house keeping. Rang back teatime some to a different receptionist who was helpful and lovely. Come on Weston hall this is not your standards. This visit has been such a shame because of 1 person.…
Beautiful building. Staff are very friendly and welcoming. Booked a standard double room. Was tiny. Very outdated. Terrible furnishings. Bathroom was very dirty. Ring around Bath. Filthy shower screen previous occupants medication on floor which was very dirty Hotel radiators all on full blast making it unbearably hot. Needs refurbishment and standard of housekeeping unacceptable. Such a shame as could be lovely and staff couldn't have been nicer
Well where do I start! From the moment we arrived we were greeted with a smile. Our rooms were excellent, spotless and exactly what were shown on pictures. The event itself was organised to a really high standard, meet and greet on main entrance and into room. Food was lovely, our table were empty plates all round and there were 15 of us! Waiting staff were on the ball nothing was too much trouble. The D.J was great. Those of us that stayed had one of the nicest breakfasts we have experienced in a hotel. I never saw one member of staff not smile and we saw alot. Well staffed and staffed well. Special mention too the bar man Sam who seemed to be everywhere, and definitely a asset to your team. An amazing evening and stay. Thank you Weston Hall for making our family Christmas meal one to remember. We will be back if you will have us.…
We went to Weston Hall for our Christmas Nightout and it was such a let down went feeling Christmassy left feeling we had been turned over. The room was lovely and festive but the food was abysmal, soup was cold, the main course of turkey was like something we’ve never tasted before, we had I carrot 1 Parsnip, 4 beans I roast potato a pigs in blanket, dessert was supposed to be Orange and chocolate mousse in a brandy snap shell it was like eating sludge. Sorry we won’t be going again and it was a very disappointing evening. One light of the night was the waiting on staff who were excellent polite and friendly. Disappointed.
Stayed in room 1 , there was constant banging from the corridor door and not sure if there was a concealed waste pipe as you could hear running water whenever anyone used the toilet or had a shower. The hotel and room were both very clean and tidy , the staff were excellent ,friendly and professional , food and drinks were both good value and the food was well cooked and nicely presented. Overall I would stay again but try and get a different room.
The room we were given (room 8) was not accurately reflected in pictures on the Best Western website. It was dingy with broken/dated features in the bathroom and the radiator did not work properly. The bathroom in particular was terrible as it likely hadn’t been updated in 20+ years, the handle on the shower water control was broken, and the fan would start buzzing intolerably loud after it was on for more than a couple minutes. The cheap sliding bathroom door had a gap in it that allowed for no privacy when using the toilet. When we returned late one night, we came back to a freezing room as the radiator wasn’t working. We told the front desk and the lady said “leave me to it,” which we took as someone will come fix it. After 20 minutes, went back to the front desk and she said it wouldn’t be fixed until the next morning. It was freezing cold. The radiator never worked properly while we were there. It’s sad that the stay was so awful as my husband grew up just down the road from Weston Hall and always admired the place. We will never stay here again. …
Fantastic staff in every department. Food... Everything we ordered was the best we have had at any BW and always served hot... The bar prices were VERY reasonable. Would we stay again..? Without hesitation.
Positives about our stay were the stay were polite and efficient, we had an excellent meal in the hotel restaurant with good service and the breakfast was good. The negative is the noise and mess from other residents until 4.30am who had been attending wedding/engagement parties at the hotel. My suggestion is to put them all in rooms sited on the same floor so that they can be annoying to friends and family!!! But I will not leave a poor review for the hotel as it's not their fault that unfortunately they have to put up with other selfish residents!!