We absolutley loved this campground! First time staying here and will definately come back. We went mid august so not too many kids, and the people were very nice and respectful! It was a very calm and quiet place most of the time with a few times people played music and had guests but they were never disturbing and always super respectful. There was one time where a couple staying nearby was smoking a lot of pot and it stunk, but we let them have their fun because snitches get stitches😂 Definitely coming back!
Large ,private and level lots. We camped here at the end of September so the campground was not busy. It is absolutely beautiful nestled in the woods. Lots of walking trails. Close to Charlottetown. We will absolutely be returning this campground.
This campground is so well treed that they have very little mowing to do; great for putting up a hammock. We stayed the week after Labour Day so the camp store didn't have many supplies. The bathrooms/showers were very clean and the camp kitchen was quite impressive, if you'd like to get out of the rain and make a hot meal. My only issue was the pool was closed for repairs. However, there was really only 1 day warm enough to use it. It did look quite inviting (I've never used a salt water pool, so was anxious to try it). The walk to the pond is longer than expected and return is up a very long hill!
I can't describe how utterly disappointed our family is with our recent stay at New Glasgow Highlands Campground. We have been visiting this campground for a number of years, to the point it has become a family tradition and we often spend the last days of our summer there. We have stayed on the same campsite (with our small pop-up camping trailer) on many occasions, and throughout the years we have also rented a camping cabin (typically in the autumn). We are a family that loves camping, and have visited a number of campgrounds throughout Atlantic Canada. New Glasgow Highlands Campground had been our favourite privately owned campground on PEI...until now. The service we received on our last visit was terrible. On arrival, we communicated how excited we were to have finally arrived for an overdue camping vacation. It was immediately apparent that the service had changed, as it was a cold, unwelcoming greeting, explaining the campground facilities and rules (which we were already very familiar with). A few hours later, we realised that the pool was not being heated, so the following day (after checking the pool output temperature again), we decided to notify the office. The immediate response was unfriendly and confrontational. When I indicated that the pool had always been a highlight of our stay, that the impending rain fore-cast for the following day would also have a negative impact on the pool temperature, and knowing that it takes a significant amount of time for a pool to circulate and warm-up, I indicated that this situation would have an impact on a significant duration of our vacation. Only then was a secondary inquiry made with maintenance services, and only then, did we encounter respect. Instead of receiving excuses, we were told that the pool heater was, in fact, not functioning properly and would be addressed. Efforts were made by the maintenance staff to do so, which was appreciated. While at the campground, I thanked the staff for this. Also during our stay, I was experiencing symptoms of an ongoing health related issue and our family determined that it was best for us to return home. We decided to check-out early (day 4, of an 8 day reservation, that was originally confirmed in January). On arrival at the office to notify them that we were checking-out early, again, I was met with negative confrontation. When an inquiry was made to know why we were checking-out, I was taken aback and somewhat offended by the manner to which I was being treated, so I indicated "personal reasons" as it was a private matter and I did not feel comfortable sharing personal information under those circumstances. The immediate reply wasn't kindness, it was "it's the long weekend and we can't give you a refund". Exasperated, and not feeling well, I left the office. As we were not receiving a refund, and as there was another impending weather issue fore-casted (post-tropical storm Erin) to which the rain had already begun, we packed as much as we could, but decided to leave the trailer on the campsite until the weather cleared and then return for it. On returning home, we attempted to find alternative renters for the campsite (for the long weekend) among our friends/family, but could not. Also on return home, I sent a service complaint letter to New Glasgow Highlands indicating our concerns, but also attaching the reason for our cancellation (which had been requested twice). Attached was a medical certificate, that had been issued by our family doctor, three days prior to our arrival at the campground (as I have had to take an unexpected absence from work). In the complaint letter to the campground, I requested a refund of the unused portion of our stay and an apology for the customer service we received during our early departure. The response was more of the same, and as expected. We received neither a refund, nor an apology. We have indicated to the new property managers that we will no longer be staying, nor recommending, New Glasgow Highlands Campground. We are beyond disappointed in the poor customer service received. There are other beautiful campgrounds on PEI, but we chose to return to New Glasgow Highlands, based on our previous experience. We have always valued the quality of service provided and appreciated the care and attention to the overall guest experience. The previous owners are greatly missed.…
We just stayed here for 8 days and fell in love with the island, but wish we had chosen another campground. This is a small wooded campground which is usually our preference, but the owners seem to cater to an older crowd and dont seem to care for kids. We have never been spoken to at a campground before as we have no issues following the rules, and are not loud or the type to party. We were spoken to once during our stay because our son was not following the rules of the pool(however not intentionally, we misread their signs). However we were approached in a hostile and accusatory way, and it was actually my son she accused at first and when I responded that he didnt know he was breaking the rules, we misread the rules, she just continued to answer in a rude manner while telling us that she had been watching him on camera for a half an hour. Oh yes, did I mention they video the pool area, it creeped me out the rest of our stay. Why she watched him for 30 min instead of coming down earlier to say something, I have no idea, made no sense to me. She also stated it is in the rules that were handed to us at check in, well when I went back to double check the rules, it was not written in the rules. The only rule was no diving which my son was not doing. We did use the pool after as we were still there for a few more days and while we were there, other kids were also jumping into the pool, but they were never spoken to while I was there? Clearly I'm not the only one who thought the signs only referred to diving into the pool. I also kindly asked if the gate could be opened early on the day that we were leaving as we wanted to leave by 6am as we had a 12 hour drive ahead of us and it was straight out through the gate ( we have a camper). She rudely asked why we couldn't use the alternate route and when I explained why (it's much more inconvenient with multiple turns that goes by their house) she said it would be taken care of. Well, when we left that morning the gate was still locked, who knows maybe that was on purpose. We hope to visit the island again however it will certainly be to a more family friendly campground.…
I cannot tell you what an amazing time my teen son & I had at Highland Camps! We stayed in a camp cabin and it was extremely comfortable, has electricity, lots of space, and is right in the woods so you have that camp experience. Each place has a fire pit & is far enough from all other cabins. Heated, gorgeous washrooms are centrally located & open all night. The place is quiet and safe. There is a community lodge with games and full kitchen, coffee pot, it's as cozy as can be! The owners are friendly and helpful! I just honestly cannot rave about this place enough! I grew up hardcore camping (tenting for a week in the middle of nowhere) and I wasn't disappointed! You can tent camp, cabin camp, or RV camp on these gorgeous grounds.
Cabin #1 was extremely private facing a small forest. Close to bathrooms and store. Washrooms were extremely clean and an amazing community room with a stocked kitchen if you forgot anything a stove to cook in and a fridge to store your items. The showers were awesome and the heated salt water pool was refreshing. The cabin had plenty of room. Only suggestion is to bring a fan. We had an extremely hot week. Highly recommend to stay there. Price was excellent for the five nights we stayed
We spent two weeks in this beautiful campground July 8th to 22nd 2019. We had a nice level and shaded 3 service 30 amp site for our small trailer.The park is well managed and has clean washrooms and showers which are free. There is also a heated salt water pool. There is a lodge for everyone to use as well as a playground for the kids. Also has a camp store and laundry facility. The campground is centrally located on the island with easy access to everything. We would recommend and use this park again.
large private sites nice pullthrou site with full service, very clean, friendly owners, one of the nicest private campgrounds we have ever seen and I highly recommend, annoying app forcing me to write more words before i can submit
We were here in mid May for a week and it was the only campground on the island that was open and it was just lovely. The sites might be a bit narrow but being in the woods was so peaceful. Friendly staff, spotless and well appointed washrooms and good laundry facilities. The common room was amazing even had a fridge to use if needed. Centrally located. Loved this place.