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Sheraton Vancouver Airport Hotel

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Sheraton Vancouver Airport Hotel
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642 Reviews from our TripAdvisor Community

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Showing 621: English reviews
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Toronto
Reviewed yesterday NEW

I'm always very happy when I get the opportunity to stay here for business. It's one of my favourite hotels to stay at. Almost like home :-). The fitness facilities are also great and access is 24hrs which is awesome.

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Helpful?
Thank Tyrone O
smithers, bc, ca
HOTEL’S FAVOURITE REVIEW
Reviewed 6 March 2017

We stayed here last minute as our flight was cancelled for the day. The hotel had a complimentary shuttle from the airport, check-in was fast and easy. This hotel is a 5 minute walk to the Richmond Mall. There is a convenience store just around the corner where we grabbed some snacks on the way back to the hotel. The...

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Helpful?
1Thank cdnlilac
About Hotel's Favourite Review
Tim M, Director of Rooms at Sheraton Vancouver Airport Hotel, responded to this review

Thank you, we truly appreciate your feedback on your experience with us. We are glad to hear you had a comfortable stay.... and we look forward to welcoming you back to the Hotel in the near future.

Nanaimo, Canada
Reviewed yesterday NEW

We stayed here while my mom was at a conference for 3 days.This hotel is massive and has all the services of a 4 star hotel including room service and a pool.The outdoor pool was heated nicely and was very clean.My son and i enjoyed a swim the first day we where here but weather was a factor the rest...

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Helpful?
Thank 40Dean
Mississauga, Ontario
Reviewed 2 days ago NEW

I always stay here. But this time I had a bad experience with one of the cleaning ladies Eva was her name. A simple question of assistance turned into a major discussion with no need to. So some employees are super helpful while others aren't. They should give them some customer service training especially the room cleaning employees.

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1Thank theresaa199
Victoria, British Columbia
Reviewed 2 days ago NEW

I would highly recommend the Sheraton nicely located in Richmond with easy access. Room was nicely appointed and the heat actually responded to your settings ! There were way too many pillows for any man's needs lol.

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1Thank invermere99
Calgary, Canada
Reviewed 1 week ago

Visited the Sheraton Vancouver Airport for a conference recently and overall, it was great. The rooms could use some minor improvements. Mirrors in room - the only mirror was in the bathroom which made it difficult for 2 of us to get read at once. The room wasn't quite as clean as it could have been - I saw a...

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1Thank jjhrtraveler
Vancouver
Reviewed 1 week ago via mobile

This Richmond hotel is showing its age at least in the hallways and rooms in the older sections. The new parts around the banquet rooms look much better. This is one of the go to hotels for flight crews and is handy to the airport. The common areas are nice and the restaurant is decent and staffed with friendly servers....

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Helpful?
1Thank ljz53
Tim M, Dir. Of Rooms at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for taking the time to review the Hotel, it is very much appreciated, we hope you had a comfortable stay with us. We have been updating the Hotel over the last year, specifically in the public areas and the convention space, these are ongoing and will involve all areas of the Hotel. Thank you again for the feedback,...

Richmond, Canada
Reviewed 1 week ago

Our group met at the Sheraton for a weekly meeting. The rooms were spacious and the service was always top notch. Patty & Steve our servers were so friendly and efficient. Our breakfasts were always served on time and dishes cleared quietly and they were very mindful to respect the presenters during the clearing. Its not often that you come...

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1Thank Sanann3
Abbotsford, Canada
Reviewed 1 week ago

We had a spring conference here. The meeting rooms were good and the food supplied was very good. The pool and hot tub are outside in a courtyard which was not appealing during the cold weather being experienced. I did go out an look at them and they appeared to be well maintained but I wasn't inclined to use them...

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Helpful?
1Thank comox55
Tim M, Dir. Of Rooms at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for taking the time to review the Hotel and share your experience with us. Great to hear you enjoyed your conference, we will share this with our Banquet Team. We truly appreciate your feedback. Regards.

Seattle, Washington
Reviewed 1 week ago

Great location. Pet friendly. Great in-room coffee. Most staff were friendly but not equally customer-oriented. My case was a little different: my family was staying in the hotel for 5 nights waiting for the visa to enter the US boarder, so we actually booked and extended the room on the daily basis, since we didn't know when the visa would...

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1Thank Willis H

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more   less 

Additional Information about Sheraton Vancouver Airport Hotel

Address: 7551 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Region: Canada > British Columbia > Richmond
Price Range: $247 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vancouver Airport Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Best Western Richmond
Hotel Style:
#2 Green Hotel in Richmond
#10 Business Hotel in Richmond
#11 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Vancouver Airport Hotel staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Vancouver Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not had complaints with the room. I expressed that already”
BIZTRAVELR26, 23 Apr 2017 | Read review
“pool side is noisy”
40Dean, 23 Apr 2017 | Read review
“Ask for rooms away from the elevator to avoid hallway noise”
jjhrtraveler, 17 Apr 2017 | Read review
“If you can't want to walk too far, get a room close to the elevator. This is not a compact Hotel.”
comox55, 13 Apr 2017 | Read review
“Ask for a room NOT facing Westminster Road to avoid some noise”
SteveHH1943, 10 Apr 2017 | Read review
5 of 5