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Sheraton Vancouver Airport Hotel

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#10 of 23 Hotels in Richmond
GreenLeadersSilver level
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Sheraton Vancouver Airport Hotel
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583 Reviews from our TripAdvisor Community

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Showing 563: English reviews
Santiago de Cuba, Cuba
Reviewed 6 days ago NEW

FOC shuttle service from and to the airport for this hotel located in Richmond, 10mn from YVR airport. Somehow ageing but still clean and the rooms are offering comfortable beds. The service is good and professional, from reception through cleaning staff to restaurant. Breakfast is called 'deluxe buffet', I would be more humble and rate it basic buffet; food is...

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Helpful?
Thank ClubGGG
RSoderberg, Director of Operations at Sheraton Vancouver Airport Hotel, responded to this review

Many thanks for choosing to stay with us and for your comprehensive review of the hotel. It pleased me to hear that our team from all departments and rooms met your expectations even though the buffet didn't meet your definition of a deluxe buffet. Feedback such as this gives us the opportunity to re-evaluate our offerings to make sure we...

Penticton, Canada
Reviewed 1 week ago

I stayed here for a four day conference. I found the staff to all be very attentive, helpful and knowledgeable. The room was comfortable enough, nothing special, but very comfy bed. The place is great for a conference and central to most things. I found the food for the conference to be on the average side. But a couple things...

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Helpful?
Thank imunno1
Surrey
Reviewed 1 week ago

The hotel is spacious and clean. The room was well maintained and a pleasure to relax during my off times. The service at the bar was fast and knowledgeable. I did not hear a complaint about rooms from any of my colleagues. Having a Starbucks on site was another pleasurable feature.

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Helpful?
1Thank Kevin A
RSoderberg, Director of Operations at Sheraton Vancouver Airport Hotel, responded to this review

Thank you very much for your positive review. I am always appreciative of hearing form our conference guests as this is a large component of the hotels clientele base. I am pleased that your experience overall was relaxing and especially happy to hear you enjoyed your time in the lounge. Hoping we'll be able to welcome you and your colleagues...

Vancouver, Canada
Reviewed 2 weeks ago

I'm a year round professional traveler and I really enjoyed the kindness of the staff here. Checking in was excellent. I was having trouble linking and merging my various SPG and Marriott accounts, even with phone calls to online support. SVAH staff person Isabelle immediately responded and worked with me in accomplishing what needed straightening out (old account numbers, various...

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Helpful?
1Thank 454buffy
RSoderberg, Director of Operations at Sheraton Vancouver Airport Hotel, responded to this review

Thank you very much for the complimentary review regarding the teams kindness and helpfulness on your recent stay with us. It is always very nice to know who the specific members of the team were that assisted in making your experiences worth sharing. We find it is the small things that we can provide that help put each experience over...

Prince George, Canada
Reviewed 2 weeks ago

We recently stayed in this hotel while my husband attended a conference. It was very convenient to have the hotel shuttle. It runs on a regular schedule. The hotel is smaller than some of the others in the area. However, it still contains a Starbucks, a restaurant/bar and a large fitness Centre. The rooms are average sized but are nicely...

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Helpful?
1Thank Debbie M
Reviewed 2 weeks ago via mobile

Was here for 2 nights for a tech conference. The hotel staff are extremely friendly and eager to help. The rooms are satisfactory. The food provided at the conference was good. The second breakfast seemed very carb heavy. Overall, it is a good hotel and good convention center.

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1Thank Steve B
Sandnes, Norway
Reviewed 3 weeks ago

Very pleased with my stay at Sheraton Vancouver Airport hotel Oct 29 until Nov 4, 2016. Room was clean and tidy - The bed was very good and always with clean sheets. The reception was always manned in such a way that you very rearly saw that guests had to wait to be taken care of.

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1Thank hallstein_bringsvor
LoneButte
Reviewed 3 weeks ago

Our company uses this hotel frequently. The conference areas are superb. We also really enjoy the "open areas" of the hotel where you can sit and meet with people. Sadly - we found the housekeeping lacking. One stay - no hand towels. Next stay, there were used coffee grounds in the coffee machine. If you stay in the SPG section...

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Helpful?
1Thank northsue
RSoderberg, Director of Operations at Sheraton Vancouver Airport Hotel, responded to this review

Thank you very much for your feedback on your recent stay with us. I am very pleased and appreciative that your company meets here on a regular basis and that you enjoy our conference facilities as much as you do. I am also concerned to hear about some of the challenges you encountered with your room over the past couple...

Toronto, Canada
Reviewed 5 weeks ago via mobile

I was at this location as part of a group that was having a conference on the property. The rooms were well maintained with balconies. Rooms were clean and welcoming. Housekeeping staff were friendly and did their job well. The conference facilities were really fantastic and amongst the best I've experienced. The club floor had regularly stocked snacks but the...

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1Thank TravellingPriest
Reviewed 26 October 2016

Never stayed at this hotel before but I definitely want to stay there again but on vacation as I'm from Saskatchewan and was there on business for 3 days and had a great stay! Our cleaning room attendant was JAS and she did any awesome great job of cleaning our room and making us feel taken care of...The restaurant and...

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Helpful?
1Thank Johnny W

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
This hotel offers free shuttle service to Vancouver Airport, as well as special park and fly packages. In addition, we have great event space, perfect for everything from board meetings to weddings. ... more   less 

Additional Information about Sheraton Vancouver Airport Hotel

Address: 7551 Westminster Highway, Richmond, British Columbia V6X 1A3, Canada
Region: Canada > British Columbia > Richmond > City Centre
Price Range: $202 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vancouver Airport Hotel 3.5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Best Western Richmond
Hotel Style:
#2 Green Hotel in Richmond
#10 Business Hotel in Richmond
#11 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Vancouver Airport Hotel staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Vancouver Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure, I had a standard room and it was larger than most standards. Had a balcony and a really comfy bed.”
 of 5 bubbles imunno1, 27 Nov 2016 | Read review
“Room was close to elevators but quiet. Very clean, nice amenities, comfy bed. It seemed chilly, tho the thermostat was set at 71 degrees.”
 of 5 bubbles 454buffy, 22 Nov 2016 | Read review
“Stay away from floor 3 in the SPG wing. It's over the hotel venting system.”
 of 5 bubbles northsue, 11 Nov 2016 | Read review
“Higher floors are quieter”
 of 5 bubbles SuzieM95, 23 Oct 2016 | Read review
“All fine and great value”
 of 5 bubbles FurryCreekEdie, 18 Oct 2016 | Read review
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