Sandman Hotel Vancouver Airport
3233 St. Edwards Dr, Richmond, British Columbia V6X 3K4 Canada
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Avg. C$139 /night, 1/25 - 1/26
C$188
per night
C$159
per night
C$129
per night
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About
#19 of 23 hotels in Richmond
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
A simple 10 minute drive from Vancouver International Airport (YVR), Sandman Hotel Vancouver Airport has easy access to downtown Vancouver, shopping, museums, and restaurants via the Canada Line SkyTrain, Vancouver's rapid transit line.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Meeting rooms
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
3233 St. Edwards Dr, Richmond, British Columbia V6X 3K4 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Vancouver Intl Airport
4.6 km•
See all flights
Orcas Island Airport
55.8 km•
See all flights
Bridgeport
12 min•Vancouver Sky Train
Rental Cars
29 Restaurants
within 1 kilometer
Reviews
3.5
624 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Sandman Hotel Vancouver Airport garners mixed reviews, with guests praising the efficient service and convenient airport shuttle, often highlighting the friendliness of the staff. However, the hotel's rooms don't escape criticism, described by some travelers as cramped, outdated, and occasionally lacking in cleanliness, leading to discomfort due to noise, odors, and cleanliness issues.
While the on-site Moxies restaurant is a plus, opinions are divided on the value, as many guests feel the hotel's offerings do not justify the cost, with some amenities considered subpar for the price paid.
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Helpful
Amenities
Satisfactory
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Detailed Reviews
I stayed her for the mandatory quarantine. All circumstances considered, it was honestly a good hotel. Although check-in was at 4, they were accommodating people as early as they could so I was able to check in at 1.30 pm which was much appreciated after a long flight. The room (executive queen) was decent size, and had a little kitchenette which I appreciated. What they didn't have in the room (toothbrush, coffee cream etc), you could call front desk and get fairly quickly. The food was from Moxies and were delicious! Every meal felt luxurious! It took about 40 minutes to deliver which was reasonable considering how many guests they were feeding. The AC in the room was loud so just bring ear plugs when you are sleeping. My only complaint was the carpet seemed like it could use another vacuuming, and there were some crumbs under the chairs so I kept my flip flops on during my stay. Otherwise the bedding and bathroom was clean, very comfy bed and fluffy pillows. If you are having trouble booking a room on their website, or it says its full, try calling their reservation directly. They are very helpful and easy to book that way. Thank you Sandman and Moxie's! Will definitely book here again!
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Date of stay: June 2021
Rooms
Location
Service
Room Tip:Â quieter floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Lee, General Manager at Sandman Hotel Vancouver Airport
Responded Jun 24, 2021
Dear 736patienceu, Thank you for taking the time to give us your feedback. We're glad to hear that you enjoyed your stay with us. We endeavour to making all our guests' stay more comfortable, doing early check in based on availability, delivering food and requests as soon as we can. Regarding the AC noise and carpet condition, we'll look more into this to improve our service. We appreciate your advice. Thank you again and stay healthy! Catherine Lee General Manager Sandman Hotel Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My overall rating is very positive. The Hotel did exactly what they promised to do. They credited
my taxi fare, they provided food to their voucher limit , and did not try to nickel and dime with
extra costs. Also they had the best rates of any hotel . Why would anyone want to spend twice
as much for what amounts to prison time imposed by the Government ? The accommodation was
excellent. They even had a sofa and two televisions.
my taxi fare, they provided food to their voucher limit , and did not try to nickel and dime with
extra costs. Also they had the best rates of any hotel . Why would anyone want to spend twice
as much for what amounts to prison time imposed by the Government ? The accommodation was
excellent. They even had a sofa and two televisions.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Lee, General Manager at Sandman Hotel Vancouver Airport
Responded Jul 5, 2021
Dear whfenske, Thank you for choosing Sandman Hotel Vancouver Airport and for taking the time to give us your feedback. I'm glad to hear that you had enjoyed your stay with us. I appreciate you recognized our hospitality. We understand the quarantine stay is not easy and pleasant, but good thing is that you went home safely and healthy. I will share your warm words with our team and I believe all this kind of positive reviews encourage us to serve all our guests better. Please visit us again next time when your trip brings you into Richmond area. We will look forward to serving you again. Sincerely, Catherine Lee General Manager Sandman Hotel Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
very comfortable area with extremely friendly staff around. Knowing that ordering room service food may take a bit long time though the service was extraordinary. Didn't expect the staying room was large enough in making myself feel like staying home
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Lee, General Manager at Sandman Hotel Vancouver Airport
Responded Jun 9, 2021
Dear Vegah0, Thank you for choosing the Sandman Hotel Vancouver Airport and for taking the time to give us your feedback. I appreciate you recognize our effort and hospitality at the front desk. We endeavour to make every guest's stay more enjoyable. For the room service, I'll share your comment with our restaurant team for their training purpose. We will look forward to having you stay with us again in the near future. Thank you again & stay healthy! Catherine Lee General Manager Sandman Hotel Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I booked two nights at a nearby hotel but after reading reviews about the property we had second thoughts and canceled to book at Sandman. We've never previously stayed at a Sandman so we weren't sure what to expect but have been really surprised at the cleanliness and quality of the property overall for the price that we paid. In particular the staff is what shines at this hotel from the front desk to the manager that really helped my wife who needed some important documents printed out, to the cleaning staff that everyday has done an amazing job. I feel that this hotel is one of the best money for value properties that we've stayed in Canada. The only downside is that its a bit of a walk to get to restaurants though the positive is that Costco is a block away. Also they have a great Moxie's restaurant on the 1st floor which also has great staff and a decent menu. My wife and I felt that the manager Catherine in particular was on top of everything and we were surprised that she also worked the front desk on some shifts which is rare to see in a hotel of any kind. We decided to extend out stay from 2 nights to 5 nights instead of booking at another hotel while we were staying in Vancouver.
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Date of stay: November 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Lee, General Manager at Sandman Hotel Vancouver Airport
Responded Nov 6, 2020
Dear josephbA9166PL, Thank you for choosing the Sandman Hotel Vancouver Airport and for taking the time to give us your feedback. We endeavor to making our guests' stays more comfortable and memorable. I appreciate your acknowledgement and warm words on behalf of our team. I will share your comment with the team and will look forward to having you stay with us again whenever your trips bring you to Richmond area. Thank you again and have a great day! General Manager Sandman Hotel Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Sandman for the mandatory 3-day quarantine upon arrival to Vancouver, and my experience could not have been better. We took a cab from the airport to the hotel and were fully reimbursed for the fees upon check-in. Staff were extremely welcoming and thoroughly explained everything to us upon arrival. The room itself was spacious and very tidy and the bathroom was also nicely cleaned. The $150/day credit given could be used to get food delivered from the hotel Moxie's and the food was hot, delicious and the credit was more than enough for 3 great quality meals everyday during the quarantine! Overall my mandatory hotel quarantine experience was great thanks to the amazing service provided by the staff of the Sandman, and I'd highly recommend this hotel for anyone flying into Vancouver!
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Lee, General Manager at Sandman Hotel Vancouver Airport
Responded May 3, 2021
Dear AnniekA3468BX, Thank you for taking the time to give us your feedback and for your warm words. On behalf of our team, I really appreciate that you went through every single point. This was amazing comment and made us feel proud of what we're doing. Above all, I'm glad to hear that you enjoyed your stay with us for 3days quarantine. I wish you & your family could stay always healthy and safe. Thank you again for your time and we hope to serve you again in the future when your travel brings you into Richmond area. Have a great day! Sincerely, Catherine Lee General Manager Sandman Hotel Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is old , the room needs up dated. Room could have been cleaner, sheets smelt musty. Customer service at the front desk was good, and the wake up call was great.
-The shuttle bus driver working Tuesday night picked a bunch of people up , not all staying at the same hotel. He seemed very angery at every one on the bus, throwing everyone's suit cases around. He was driving so fast through the airport parking lot , and on the way to the hotel it was ridiculous . The bus was full, and a few some children on the bus.It seemed liked a bad case of road rage! We reported it to the front desk on arrival, and also other passengers complained as well.
The next morning new shuttle bus driver, drove the speed limit and was respectful of all the passengers.Great guy.
Management should seriously fire the night time driver, before he injures or kills someone.He need to get help and a new job!!!
-The shuttle bus driver working Tuesday night picked a bunch of people up , not all staying at the same hotel. He seemed very angery at every one on the bus, throwing everyone's suit cases around. He was driving so fast through the airport parking lot , and on the way to the hotel it was ridiculous . The bus was full, and a few some children on the bus.It seemed liked a bad case of road rage! We reported it to the front desk on arrival, and also other passengers complained as well.
The next morning new shuttle bus driver, drove the speed limit and was respectful of all the passengers.Great guy.
Management should seriously fire the night time driver, before he injures or kills someone.He need to get help and a new job!!!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JesseS2230, General Manager at Sandman Hotel Vancouver Airport
Responded Jan 22, 2020
Dear S7723URkima, Thank you for taking the time to give us your feedback. We will share your comment with our team and use this for our training purpose to improve our service. Regarding the bus driver on Tuesday night, we will look into it and definitely bring this issue to the 3rd party shuttle bus company 's attention. Guests ' satisfaction and safety is our priority and we will take this seriously. Should you need to discuss further, please contact me at gm_vanair@sandman.ca Although we fell short of meeting your expectations during your past stay, I hope you will consider Sandman Hotel & Suites Vancouver Airport on your next visit to Richmond so that we can better deliver upon guest experience you deserve. Thank you again for your time and have a great day! General Manager Sandman Hotel & Suites Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So I chose the sandman in to quarantine in when I flew home from Mexico and may 15th. I have to say I was very happy with my experience. My results came back within 20 hours and the sandman hotel offered to let me leave soon as I had my results. They allowed you to go out walking around the parking lot as many times as you needed, they did not have a security to take you, and the food they brought you were allowed to order right from moxie's restaurant. You were allowed to order rate off the menu and choose anything you wanted including beer and wine. The best part about it is they allowed a $150 credit each day off the rate for food and beverages. I stayed 2 nights to rest and then got in my car and drove home with a couple bottles of wine.. Us at the end the general manager David gave me a credit of $300 for the last night I have to say for a quarantine hotel I was very happy.
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Lee, General Manager at Sandman Hotel Vancouver Airport
Responded May 23, 2021
Dear Jay Kamloops, Thank you for taking the time to give us your feedback. We will share your comment with our team. Thank you again and stay healthy! Catherine Lee General Manager Sandman Hotel Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Given the price and the ambiance of the lobby, I expected a clean room and a comfortable stay. Instead I found an old blood stain on the sheets, built up grim on the baseboards, and mold on the AC unit.
The room faced the sunrise and the blackout curtains were lovely, but there were no inner curtains. Until noon the options were blinding direct light that heated the room or zero natural light.
I complained to the front desk and was told the room would be given a deep clean and that they would look for curtains. I mentioned that I would be waiting in the lobby. I was kept waiting for 2.5 hours. Eventually I went up to see what was happening. There was no special deep clean. I had been waiting for house keeping to make their normal rounds. The sheets were changed, but otherwise the room was the same. Grim in the corners and no curtains.
To be clear, this is not an issue with housekeeping. This is an issue with the hotel's management. The daily 15 minutes housekeeping has for each room is not enough time to do a deep clean, which rooms need at least once a month!
The room faced the sunrise and the blackout curtains were lovely, but there were no inner curtains. Until noon the options were blinding direct light that heated the room or zero natural light.
I complained to the front desk and was told the room would be given a deep clean and that they would look for curtains. I mentioned that I would be waiting in the lobby. I was kept waiting for 2.5 hours. Eventually I went up to see what was happening. There was no special deep clean. I had been waiting for house keeping to make their normal rounds. The sheets were changed, but otherwise the room was the same. Grim in the corners and no curtains.
To be clear, this is not an issue with housekeeping. This is an issue with the hotel's management. The daily 15 minutes housekeeping has for each room is not enough time to do a deep clean, which rooms need at least once a month!
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Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Lee, General Manager at Sandman Hotel Vancouver Airport
Responded Aug 4, 2021
Dear Kat11911, Thank you for taking the time to give us your feedback. Please accept my sincere apologies for the inconvenience you may have experienced. We will definately look into this matter thorougly and do our best to make it right. It would be appreciated if you could give us another chance to make this correct in the future. When your trips bring you into Richmond area next time, please contact me in person so I take better care of your stay. You can reach me at gm_vanair@sandman.ca Thank you again & stay healthy! Catherine Lee General Manager Sandman Hotel Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They should refund mandatory hotel quarantine guests at least one of their nights. It’s a huge cash grab. Results come back in less than 24 hours. No option to opt out of the $100 Moxie’s food voucher. Not great if you have foos sensitivities or restrictions. You also don’t get refunded the vouchers you don’t use when your results come back early. Room cleanliness was not up to standard especially during COVID. Fingerprint smudges from other people, random hairs, dust, smear on the headboard. Bed was comfortable and sheets were clean. The staff was friendly.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Lee, General Manager at Sandman Hotel Vancouver Airport
Responded Jun 28, 2021
Dear 1532lizaw, Thank you for taking the time to give us your feedback. We apologize that you were not happy with your stay. We'll make sure to make it correct next time based on your comment. Thank you again and stay healthy! Catherine Lee General Manager Sandman Hotel Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dirty, older hotel, paid way too much for our dirty room. It’s Covid times and it’s not very clean here. The elevator had an automatic hand sanitizer machine that was empty all of the 3 days we stayed here. The entrance is very deceiving, looks nice. The moxies was really good though.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Lee, General Manager at Sandman Hotel Vancouver Airport
Responded Aug 5, 2021
Dear Ron L, Thank you for taking the time to give us your feedback. We're sorry to hear that you were not happy with our stay. We will double check every point you mentioned to improve our service. Thank you again. Catherine Lee General Manager Sandman Hotel Vancouver Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I didn't need a late checkout but the hotel seems very helpful so ask when you check in or email them ahead of time. .
Not sure if it was an official smoking area, but several people were smoking under a covered area at the rear entrance of the hotel next to Moxies. For a five night stay i believe the deposit was around $700
Yes, there are two around that time - 3:50am and 4:20am.
I just phoned them and checked.
Outside the international arrivals there is a crosswalk go towards the parking area. At the second crosswalk there is a shuttle Bus area. Every half hour I believe. No need to book. First come first serve.
You get 7 days for one night stay, 15 days for 2 nights stay.
"Staying the night before; taking the shuttle and leaving vehicle here was less expensive than airport parking."Read full review
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PRICE RANGE
C$146 - C$196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandman hotel richmond, sandman hotel vancouver airport, sandman richmond
LOCATION
CanadaBritish ColumbiaRichmondBridgeport
NUMBER OF ROOMS
233
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sandman Hotel Vancouver Airport
Which popular attractions are close to Sandman Hotel Vancouver Airport?
Nearby attractions include River Rock Casino Resort (1.1 km), Urban Pedal Tours Vancouver (0.6 km), and Richmond Night Market (1.2 km).
What are some of the property amenities at Sandman Hotel Vancouver Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sandman Hotel Vancouver Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sandman Hotel Vancouver Airport?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sandman Hotel Vancouver Airport?
Yes, free parking is available to guests.
What are some restaurants close to Sandman Hotel Vancouver Airport?
Conveniently located restaurants include The Story Cafe - Eatery & Bar, Fogg n' Suds Restaurant, and Italian Tomato.
Are there opportunities to exercise at Sandman Hotel Vancouver Airport?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Sandman Hotel Vancouver Airport have an airport shuttle?
Yes, Sandman Hotel Vancouver Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sandman Hotel Vancouver Airport have airport transportation?
Yes, Sandman Hotel Vancouver Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandman Hotel Vancouver Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sandman Hotel Vancouver Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.