We stayed here due Air Canada mess up of our flight. The room was very clean and the Hilton staff made us feel welcome and at home. The efficiency and kindness of the Hilton staff helped to defuse our anger towards Air Canada.
We stayed for the mandatory hotel quarantine and can only praise the great service and food. As we received our test and were able to leave within 30 hours the manager was kind enough to not charge us for the last night .
Stayed on a family holiday. The rooms are very clean and the location is excellent for sampling the restaurants around Richmond. The staff were very helpful and accommodating our requests. There was excellent recognition of the Hilton Honors benefits.
We had the top floor unit 1709 - 2 Queens. The hotel itself was a bit older and felt like a stereotypical airport hotel - but that is the clientele it caters to. Location is very convenient, and good restaurants within walking distance. Room: Since we were on the top floor, we also had access to this shared rooftop deck area with the neighboring room. Great views from up there tho it wasn't warm enuf to really use. The room and bathroom did feel a bit tight. It does have a safe. Hotel itself: As with most (if not all) Richmond hotels, you have to pay for overnight parking. No in/out privileges. It has outdoor pool and a decent gym. The free weights section was also in good condition as well as their cardio equipment.
Please do not stay at the hotel. Hotel was filthy and mattress were terrible and not comfortable at all. Windows and ac were not Working so, it felt like sauna in room. Rooms were not capable of locking fully and light is coming inside the room when doors were closed so, not sealed at all. Do not stay at here.
Far too expensive hotel with no room service. The room had 2 queens beds which were very uncomfortable including the pillows. Had to request towels, coffee etc when required including paper cups as there were no glasses in the room. No toaster, microwave or kettle. NO ROOM SERVICE. tHE THE RACK RATE OF aud750.00 YOU WOULD HAVE THOUGHT THAT WE COULD HAVE A SUITE INCLUDING ALL MEALS.
Poor location and amenities. Food is of poor quality and is generally served cold. Food selection especially room service is limited. Front desk staff avoids contact and communication. Location of hotel has guests isolated with few options for sightseeing.
My Wife and I were told we had to isolate for 8 days post cruise and this is where the cruise line sent us. Bus dropped off 50 passengers with luggage at the front door and left. There was no division of space for Covid and regular guests. Front desk did their best but it still took 45 minutes to process everyone. Room was clean is the only positive, room service food was terrible, overpriced and cold. Beds (two of us, no queen. They gave us 2 twin beds) might as well been plywood with a foam topper. Considering this was supposed to be an 8 day stay we had no table/chairs to sit at and only one small desk with an office chair. Disappointed, checked out after one night (we were charged two nights for “early check-in” (we checked in just before noon) Final bill after our 21 hours on the property was just shy of $1000 We will not stay here again.…
Great hotel, 4/5 rating The check in was fast and easy, they also upgraded me for free into a junior suite. Overall a great hotel, great rooms and amenities. Definately worth the price, airport shuttle was also very convenient Would stay again
I expected more from a hotel that’s approved from our government as a Covid isolation hotel. Beds are not comfortable. Not even a small table to eat meals. Not kettle. Nothing but paper cups. Not even a big enough desk for my husband and I to play a game of cards or to open a laptop. TV channels are limited. Thoroughly disappointed. Very uncomfortable. This is five hundred a night and should be three hundred a night.