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Sandman Signature Vancouver Airport Hotel & Resort

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Sandman Signature Vancouver Airport Hotel & Resort
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675 Reviews from our TripAdvisor Community

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Showing 636: English reviews
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Nanaimo, Canada
Reviewed 4 days ago NEWvia mobile

The bed was comfortable and the room was quiet for our overnight sleepover before a long day of travel to Madrid. There were dead beetles on the floor and long hair on the shower wall. The water temperature was luke warm (a cold shower did wake me up @ 3:30 am). It was mediocre at best ...

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Helpful?
Thank GRK5335
Surrey, Canada
Reviewed 5 days ago NEW

We stayed here one night before heading out to NYC. My husband and I live 45 km away from YVR and chose to stay here to sleep a little extra in the morning and take advantage of their parking benefit ($7.50/nt) instead of parking at YVR. Super clean room, comfortable bed, lovely bathroom and a great quick stay. Definitely a...

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Thank christymboyce
Middlewich, United Kingdom
Reviewed 1 week ago via mobile

We chose the Sandman Signature Vancouver as a stop over ahead of a flight to Toronto as it was located near the airport and offered a free airport bus. We arrived at about 7pm and checked in but wasn't given any explanation as to where facilities in the hotel were, what time food was served or when and where breakfast...

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Thank AdrianHumphreys
St Albans, United Kingdom
Reviewed 1 week ago via mobile

Expectations were not high after reading some of the reviews but the hotel met our needs and had some extras hence my 4. Star rating. Room was a good size and comfortable with robes provided and a good magnifying mirror in the bathroom. We planned to use the gym and pool but the pool is tiny and if anyone is...

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Thank SarahJT325
Reviewed 1 week ago

As I travel frequently for work, I have chosen the Sandman Signature in Richmond due to location and the external gym. I sometimes am able to convince my colleagues to stay at this hotel but they preferred not to as they find the rooms dark, require renovations and have commented that the front desk lacks customer service. However, my experience...

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Helpful?
Thank Robin N
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Robin - Thank you for your feed back and your continued patronage with the Sandman Signature Hotel & Resort Vancouver Airport. Please accept my sincere apologizes for the inconveniences experienced during your recent stay with us. We try to do our very best for all of our guests, but unfortunately, sometimes we do fail and we have in your...

Reviewed 2 weeks ago via mobile

I found a bed bug in my room (British tower). Staff at the front desk apologized but did not offer me any type of compensation. Had some issues with one of the elevator which would just skip my floor (literally). In a short overnight stay, I had to call the front desk 3 times (room key was not working either)...

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Helpful?
Thank PiG D
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Pascale - Thank you for sharing your comments, I sincerely apologize for any inconvenience experienced during your recent time with us. in particular with the key cards and elevator. With regards to your comment on Bed Bugs, please be advised that we have an extensive treatment program put in place, as we take these concerns very seriously. Our complete...

Huntington Beach, California
Reviewed 2 weeks ago via mobile

Stayed here 2 nights and couldn't sleep the first night. The pillows are huge terrible overstuffed foam chip that only a giant could love. Found out for the second night there are other pillow options (feather, Tempurpedic style memory foam) but only if you ask. Why not put them in the room closet in the first place? Would have saved...

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Helpful?
Thank SlaveToShopping
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear SlavetoShopping - Thanks for sharing your feed back, we are truly sorry for any inconvenience caused due to the king pillows. I am pleased to read that we were able to offer you alternative pillow options. Pillow options are available on request to our guests. Please be advised that we are revisiting our pillow standards for the rooms, changes...

Nanaimo, Canada
Reviewed 2 weeks ago

They are a well appointed reasonable quality hotel often available for a very reasonable discount. I may have rated them even higher if they had not lost my reservation. They did still have room and gave me the same rate, so all ended well. The beds are quite comfortable, the rooms quiet and furnished well with good work desks. Another...

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Thank Glidr
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Glidr - Thanks for sharing your feedback, we much appreciate your time. We are pleased to read that you enjoyed your recent stay with us, we'd also like you to know that we have installed fridges and microwave ovens in all our guest rooms and this will be a normal standard you will come to expect and experience in...

Burnaby, Canada
Reviewed 2 weeks ago via mobile

Hotel is nice. Rooms are clean but basic as well. I've stayed at both this hotel and the sandman yvr and it really isn't worth the price difference unless you plan on using the amenities. (Pools, Starbucks etc) Staff was friendly.

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Thank SarahChristene
Beautiful British Columbia
Reviewed 4 weeks ago

I've stayed in this hotel probably 4 - 5 times a year for the past 14 years. The price is right (I phone in my reservation & get a corporate rate - Just bring your ID). The front desk staff are efficient and courteous. The airport shuttle runs regularly. The room heater/air cond units are quiet. The beds are definitely...

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Helpful?
Thank MisterPG66
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear MisterPG66 - Thank you very much for sharing your feedback, we much appreciate it. Thank you for your continued patronage with the Sandman Signature Hotel and Resort Vancouver Airport and the Sandman Hotel group. It is our pleasure to have you with us. It will also be my pleasure to meet with you on your next visit, please let...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 

Additional Information about Sandman Signature Vancouver Airport Hotel & Resort

Address: 10251 St Edwards Dr, Richmond, British Columbia V6X 2M9, Canada
Region: Canada > British Columbia > Richmond
Price Range: $182 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Signature Vancouver Airport Hotel & Resort 3.5*
Number of rooms: 439
Reservation Options:
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Also Known As:
Sandman Signature Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Signature Vancouver Airport Hotel & Resort staff and other travellers.
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Questions? Get answers from Sandman Signature Vancouver Airport Hotel & Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere”
44Sas30, 17 Mar 2017 | Read review
“stay away from the Provincial Suites. They are in an older wing of the property and requires a road map to reach”
westcoaster95, 20 Feb 2017 | Read review
“We had room 106 and it was pretty quiet, not sure about other rooms.”
DeanaChilliwack, 7 Dec 2016 | Read review
“Use the elevator card very slowly to get the elevator to work.”
Traveller1852, 8 Nov 2016 | Read review
“Columbia tower is better and quieter.”
TomKa1234, 29 Oct 2016 | Read review
5 of 5