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Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel

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10688 No. 6 Rd at Steveston Highway, Richmond, British Columbia V6W 1E7 Canada
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Traveller (150)
Room & Suite (147)
Dining (24)

About

#7 of 25 hotels in Richmond
Location
Cleanliness
Service
Value
The Holiday Inn Express Hotel & Suites Riverport in Richmond includes free 24 hr airport shuttle by request or complimentary overnight parking. Easy access to local attractions, business, Vancouver and Vancouver-Airport YVR. Complimentary high-speed Internet access keeps you connected. During your stay, enjoy a swim in the heated indoor pool, relax in the Hot Tub or workout in the fitness centre. A complimentary hot breakfast buffet every morning. Vacation travelers and families love our Richmond hotel because they experience all that Vancouver and the British Columbia area has to offer. We are steps from Richmond Ice Center, Watermania, Cineplex Movies, IMAX Entertainment Complex. Many restaurants, two pubs, Silvercity movies all within walking distance of our hotel. Nature lovers tour the Vancouver Aquarium or explore many parks in the area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, Filipino, Hindi
1494Reviews43Q+A100Room tips
Traveller rating
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Rita K wrote a review Jan. 2
1 contribution
This was supposed to be a fun family getaway right before the holidays and it was uncomfortable and extremely frustrating. I've never had such a bad experience at a hotel. It was a complete disaster, we arrived to a freezing cold room which would have been fine, we cranked up the heat and waited but several hours later, it was still freezing. We called the handyman in and after tinkering at it for an hour, he could not fix it and so he asked us to wait ...and we waited and waited. At 9pm, we were finally moved into a room with heat but then we had to wait for a bed for our son. First they brought a crib, then they brought a cot. It was a nice looking room but didn't suit our family needs and my teenaged son was pretty grumpy about having to sleep on a cot. I had to request bedding...then they brought a pilllow, then I requested a blanket they brought a thin bed cover, so I asked if there was a warmer blanket ...finally we were given a quilt. I woke up several times in the middle of the night because the heater was so loud it sounded like semi was idling in the middle of our room. We had planned on having a nice dinner but by the time it was resolved, we were starving and only crappy restaurants were open. When I spoke to the man at the front desk, he was indifferent and smug. When I explained that our 1st night was a total write-off, he offered us offered movie tickets! Which I found extremely insulting...then he came back and offered points! Again that's insulting and does not give me a reason to return to Holiday Inn. I wrote to the General Manager and received no response - not even a form email. We won't be returning and we will be asking our hockey association to book hotels with a different hotel chain.
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Date of stay: December 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel
Responded 1 week ago
Hello Rita K, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We appreciate your business and for making IHG Hotels and Resorts to be a part of your travel. We strive to be the best Holiday Inn Express around, but I'm sorry to learn about what happened. We take feedback seriously and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so this doesn’t happen again. Your loyalty is important to us and we hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nanaimo2013 wrote a review Dec. 2022
Nanaimo, Canada7 contributions2 helpful votes
We were stranded in Vancouver because of a cancelled flight and we spent two nights at this hotel. We have nothing but praise for the assistance of the front desk staff and the friendliness of the breakfast room staff and the shuttle driver Mack. In particular we want to acknowledge Farrah who went above and beyond. We would recommend this hotel to anyone. The staff made a stressful situation so much better for us and we will always be grateful. The Hay family
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sandy D wrote a review Dec. 2022
2 contributions
Great location - close to so many choices and the airport. Clean and like new! Staff were very efficient and looked after our every need. We will stay here again for sure! This location has everything you could need.
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Date of stay: December 2022
Rooms
Location
Service
Room Tip: Very quiet area but close to everything we could have needed!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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annie2468 wrote a review Dec. 2022
Vancouver Island, Canada53 contributions45 helpful votes
Excellent stay once again. Highly recommend this hotel. The staff are fabulous. I cannot remember names wish I could. Faces I remember. Everyone is welcoming and pleasant and do there very best to assist with whatever is needed. Have restarted our travel plans due to work changes. I had the opportunity to chat with the general manager, Farrah Dawood. I also noted a couple employees still at the hotel. The breakfast room manager has also been there for as long as I can remember. As always the shuttle drivers were great to chat with. The pool and hot tub are a wonderful feature that we utilize. The hotel is about 10 minutes away from IKEA if that interests you. There are several eating options in and around the area. You have the ability to leave your car at the hotel and shuttle to the airport which we do. Would like to convey our many thanks and gratitude noting the exceptional efforts made by the entire staff during the recent snow occurrence experiended and in particular the Richmond area. Due to being rerouted Cancun to Calgary and back to Vancouver we arrived and finally landed at the airport at 1:30AM (9:00 PM original. No complaints the pilots kept things safe) No options to get anywhere. Called the hotel and was told of the situation. All roads closed. Traffic backups. Staff unable to get to work. What I can say is the regret of not being able to help us was totally sincere. Mentioned there would be no charge for the room as there was no way to get there. We stayed put in the airport until 7AM when the shuttle was able to get there. On arrival told we should have some coffee and breakfast before eating. Very nice indeed. The driver was great to chat with (can’t remember his name and a longer term employee) Told us about the previous evening. No surprise that folks started showing up and the manager and staff started putting out cots to help with overflow. They all pitch in to do what is needed. This continues to be our hotel of choice. Once again thanks to GM Farrah and entire staff.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenni F wrote a review Oct. 2022
1 contribution
Juvy, Belen and Vanessa are very welcoming & friendly. They also made sure food are well replenished. Overall area is very clean, well maintained and well managed. Food is great, lots of variety to choose from.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Agnes P wrote a review Sep. 2022
1 contribution
Our stay at this hotel was all worth it and they did a good job! The staff were accomodating and breakfast was good too! We are looking to book again at this hotel on our next trip to Richmond, BC. Keep up the good work!
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katherine B wrote a review Sep. 2022
1 contribution
All the food served at holiday inn express are so delicious and staff in kitchen are friendly and organized. The best kitchen staff ever. The kitchen are clean and well sanitized. Good job! I will be back again
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kendot52 wrote a review Sep. 2022
Denton, Texas306 contributions93 helpful votes
All Holiday Inns I've stayed in have been excellent, but this one is above the rest. The rooms and amenities were standard and the breakfast was like every other Holiday Inn Express. BUT, what set this one above the rest was the staff. My wife and I were unfamiliar with the area. The desk staff of Julian and Yashman did an incredible job of telling us about local places to eat and visit. They gave us precise instructions on the bus and train systems and how to visit the Vancouver locations we wanted to see. They went well beyond their normal duties to make our visit a success. Julian's and Yashman's attention to detail and outstanding customer service were exemplary.
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Date of stay: September 2022
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hans wrote a review Sep. 2022
Vancouver, Canada1 contribution
This is one of the best hotels I have ever seen across Canada. Excellent breakfast and service by Juvy, Belen and all the kitchen staffs (too many to mention). The room cleaners were equally as good. Bed and linens smell fresh and clean.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Karl L wrote a review Sep. 2022
1 contribution
I had a filling breakfast at this hotel. The breakfast hall is clean, with plenty of food choices!. Every staff member that I encountered were delightful and eager to help! Especially Vanessa! Would definitely recommend to my colleagues.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$117 - US$206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites riverport, holiday inn express riverport, holiday inn richmond, richmond holiday inn
LOCATION
CanadaBritish ColumbiaRichmond
NUMBER OF ROOMS
147
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Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel - UPDATED 2023 Prices, Reviews & Photos (British Columbia) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel?
Nearby attractions include Britannia Shipyards National Historic Site (7.6 km), Minoru Park (6.2 km), and International Buddhist Society (Buddhist Temple) (3.9 km).
What are some of the property amenities at Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel?
Conveniently located restaurants include 75 West Coast Grill, Taverna Gorgona, and Harold's Kitchen & Bar.
Are there opportunities to exercise at Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.