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Holiday Inn & Suites North Vancouver, an IHG Hotel

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Traveller (149)
Room & Suite (283)
Dining (44)

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About

#3 of 9 hotels in North Vancouver
Location
Cleanliness
Service
Value

Enjoy Award-Winning Service At Our Hotel In North Vancouver, B. C. Holiday Inn and Suites North Vancouver is the ideal place to stay and play. Nestled amongst the North Shore Mountains, we are a short drive to Cypress Mountain, where you can enjoy the finest Ski and Snowboard runs.

Convenient access off the Trans-Canada Highway 1, you are not far from Vancouver's attractions including Grouse and Seymour Mountains, Capilano Suspension Bridge, Lynn Canyon Park, Stanley Park, and the Vancouver Aquarium. Don't forget to check out North America's second-largest Chinatown located in downtown Vancouver.

Take a short Seabus ride to Canada Place, home of the cruise ships and the Convention Centre, stroll the vibrant Lonsdale Quay Market or shop at North Shore's largest shopping center, Park Royal. We are conveniently located by Capilano University, Pacific National Exhibition Fairgrounds, Playland Amusement Park and Deep Cove which is well known for kayaking and hiking.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Babysitting
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Vending machine
Conference facilities
Banquet room
Meeting rooms
Massage
Salon
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Room service
Safe
Iron
Refrigerator
On-demand films
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
876Reviews10Q+A100Room tips
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babayou69 wrote a review Oct 2023
Saint Hyacinthe, Canada107 contributions56 helpful votes
Definitly recommend. you can easily tell this place is well managed. Rooms and public places are clean. friendly staff. restaurant and a pub and a liquor store on the same property. :) very well located by the highway. easy access and parking.
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Date of stay: October 2023
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Tana H wrote a review Jun 2023
Seattle, Washington12 contributions15 helpful votes
Hotel's Favourite
The room was so clean and well kept, it felt like we were the first people to stay in it. Daily maid service, plenty of towels by the pool, and every time I went past the front desk there were 1-3 people helping customers. The hotel just feels well run and welcoming. We used the pool 3 days in a row. It was cool the first day, but perfect the second two days. As it says on the website, no hot tub. Our room had a little kitchenette: microwave, fridge, Keurig, and two burners. Handy for preparing snacks and a light breakfast. No pots or pans and only disposable plates, bowls, and cutlery. They may have something to borrow at the desk, but consider bringing what you need if you are really going to cook. Had dinner and drinks at the on-site pub one night. Good service and convenient.
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Date of stay: June 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from , Owner at Holiday Inn & Suites North Vancouver, an IHG Hotel
Responded Jul 13, 2023
Dear tanahopke: Thank you for taking the time to share your stay experience with us. We know you have many lodging choices and your feedback is extremely valuable to us. We hope to welcome you back in the future. Sincerely, C.Alam | General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mia W wrote a review Sep 2023
1 contribution
Worst customer service I have ever experienced. We booked a hotel room here at 5am in the morning as there was a fire in the accommodation we were originally staying in. We had to leave all our belongings in the original accommodation so we arrived at the Holiday Inn with no shoes and limited clothing. When I called and made the reservation I explained the situation to the representative on the phone and was told we would be able to checkin on arrival. After arriving at the hotel around 5am in the morning we were told that we would have to wait until atleast noon that day to checkin to our room. We asked for a blanket as we had no warm clothing and were freezing and were told that this was not something the hotel can provide to us. This is the worst hotel experience I have ever had and am so disappointed in the lack of humility in an already terrible and frightening situation.
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Date of stay: September 2023
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Owner at Holiday Inn & Suites North Vancouver, an IHG Hotel
Responded Sep 18, 2023
Dear miawF7636RI Please accept my sincere apologies about this negative experience at check in with our front desk team member. We failed to deliver on our promise to provide a positive and pleasant stay. Rest assured, your feedback is very important and we will work hard to make improvements to ensure this does not happen again. Once again, I am truly sorry on behalf of my team for not demonstrating the highest level of customer service. Sincerely C.Alam | General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TheEyeInEvanston wrote a review Sep 2023
Evanston, Illinois53 contributions58 helpful votes
I reserved asking explicitly for a room away from noise of all kinds. The two rooms offered were not that. When I asked for another room, the front desk clerk was abrupt, unfriendly, and nearly rude. The hotel was booked up, I needed to take what I got and like it. This despite other apparently single guests checking in after me and getting rooms. Holiday Inn's "Hospitality Promise," prominently displayed in their rooms, states: "Making your stay a complete success is our goal. Just let our Manage on Duty **or front desk staff** know if any part of your stay isn't satisfactory. We promise to make it right or you won't pay for that part of your stay." My stay was quite unsatisfactory and not only because nothing was done to address the situation, but also because I got near rudeness from the desk staff. The hotel and its room furnishings are quite dated: the air conditioner rattled all night, the furniture is aged. The bathroom was ill-lit. North and West Vancouver are pricey, but this was overpriced for what is offered. Won't ever stay again where the real policy apparently is "take it, like it - and pay for it."
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Date of stay: September 2023
Value
Location
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Trip type: Travelled solo
Room Tip: Don't book here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from , Owner at Holiday Inn & Suites North Vancouver, an IHG Hotel
Responded Sep 18, 2023
Dear TheEYEInEvanston We are truly sorry to hear about your negative experience with our Hotel. Rest assured, your feedback is very important to us and we will work hard to make improvements to ensure this does not happen again. Once again, I am truly sorry on behalf of my team for not delivering on our Hospitality Promise to you. Sincerely, C.Alam | GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BigDaveEdmonton wrote a review Aug 2023
Edmonton, Canada8 contributions11 helpful votes
This hotel is about as average as average gets. But for the price, I probably wouldn’t stay here again. The pros: - comfortable bed - decent water pressure in the shower - in room fridge - free parking - decent wifi - clean room The pros were solid and really all someone needs out of a hotel room. But for two nights at almost $900, I expect more. The cons: - due to an injury I was using crutches. Parked pretty far from the front door as the close spots were taken. Was asked to go put a handwritten parking pass on my window. I would understand this normally except you have also asked for my vehicle information and license plate number so what’s the point. So I just didn’t - forgot my razor. Phone the front desk and they had one. But I had to come and get it. So back on the crutches and all the way back down to the desk to get it. This might not have been an issue had there not been two staff at the front playing on their phones when I got there. The classy thing to do would have been to ask if I needed it brought up to the room. Other hotels have done this. - vending machines only take coins. Come on…this is 2023. So back to the front desk I go to get change. - speaking of outdated, the hotel is outdated. It’s a lovely setting with a fountain and whatnot but once you get in, yikes. The rooms could definitely use a refresh. - the elevators a super slow - the hotel doesn’t do room service. Even though there is a restaurant and a pub on site. And when you do get delivery, the elevators are locked out so they have to give a key to the delivery person but then they call you and ask if you ordered delivery. Just kind of annoying. - the Kuerig coffee maker was unplugged in my room. Normally I’d just plug it in but the outlet was behind the fridge. I’m not going to start moving furniture to fix this problem so I’ll just not have coffee and be uncaffinated the rest of the morning until I find a Starbucks. That’s about it. It’s a stay-bake place, just unimpressive both in appearance and in service. Also I bet you the Manager writes and very nondescript response to this review and says he’s sorry I had a negative experience but then never ever makes any changes.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn & Suites North Vancouver, an IHG Hotel
Responded Sep 12, 2023
Hi BigDaveEdmonton, Thank you for staying and sharing your experience at our Holiday Inn North Vancouver. We appreciate you doing business with us! We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roving51384237879 wrote a review Jul 2023
1 contribution5 helpful votes
This is an old outdated property with broken down spa (the manager tells me for 1 1/2 years) broken ada back door to assist with wheelchair customers. The walls/windows are useless when it comes to noise, you hear full conversations from your window. Manager is completely unsympathetic to issues and just wants to argue. Also, the new key system is a failure and demagnetized my keys multiple times during my stay. The manager tells me I'm lying it only happened once. Absolutely untrue, pull the video and see my family inconvenienced over and over again. I don't care what your computer shows after your "internal investigation", it's a failure remember and It's not reliable in the first place. There are many IHG properties, choose another one that doesn't have so many failures and is not outdated and poorly ran.
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Date of stay: June 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from , Owner at Holiday Inn & Suites North Vancouver, an IHG Hotel
Responded Jul 13, 2023
Dear Roving51384237879 We appreciate you chose to stay with us and we are truly sorry to hear about the negative experience you faced, it appears we failed to meet your expectations. Rest assured this feedback will be helpful to coach our team to ensure this does not happen in the future. Thank you and once again please accept our sincere apologies. Sincerely C.Alam | General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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barbaraseagram wrote a review Jun 2023
Toronto, Canada24 contributions5 helpful votes
Wonderful hotel. Loved everything about it. Front desk staff were all superb, especially Shima who went out of her way to always help us. They were all so friendly. Restaurant VERY good and all staff so good there. My husband ate out one night (elsewhere) and was very sick during the night. Raj (waiter in restaurant) put together wonderful things for him to get him better and asked the chef to make him lentil and carrot soup (not on menu) and it was fantastic. Raj is excellent. Very nice pool and fitness centre. Excellent location in North Vancouver. Huge Loblaws (A Great Canadian Superstore) is a very easy short walk away. Rooms very comfortable. Bedding fabulous.
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Date of stay: June 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Owner at Holiday Inn & Suites North Vancouver, an IHG Hotel
Responded Jul 13, 2023
Dear barbaraseagram: Thank you for staying with us and taking the time to share your stay experience with us. We know you have many lodging choices and your recognition of our team and hotel are extremely important to us, we will be sure to share it. We look forward to welcoming you back in the future. Sincerely, C.Alam | General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ian K wrote a review Apr 2023
Victoria, Canada99 contributions141 helpful votes
The staff are exceptional. We have a great suite, very comfortable bed, convenient location. My wife and I are very happy with this hotel and will be back. We had a great breakfast at the hotel this morning. Really enjoying our stay.
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Date of stay: April 2023
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Owner at Holiday Inn & Suites North Vancouver, an IHG Hotel
Responded Jul 13, 2023
Dear iank833 Thank you for taking the time to share your stay experience with us. We know you have many lodging choices and your recognition of our staff and hotel is greatly appreciated. We look forward to welcoming you back soon. Sincerely, C.Alam | General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Smelaunie wrote a review Dec 2022
Vancouver, Canada3 contributions4 helpful votes
Visited hotel with husband and 1.5 yr old. Room was fine - clean, tidy and quiet, but did not provide a crib. Bed was incredibly soft - both my husband and I woke up with sore backs the following days. Hotel provided complimentary coffee which was great. Pool was too cold for toddler to comfortably swim in - he lasted 2min. Hot tub was out of service. Went for a meal at the restaurant for breakfast; not a picky eater but by far the worst meal I have ever had. The eggs barely edible, waffle fries were very oily and looked like they had been cooked the night before and bacon looked fear factor - did not eat it. Given that we spent just over 200$ per night, it was definitely a disappointment. I doubt I would ever stay here again.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Holiday Inn North Vancouver, Owner at Holiday Inn & Suites North Vancouver, an IHG Hotel
Responded Dec 13, 2022
Thank you for staying with us and for taking the time to provide feedback about your experience at Holiday Inn & Suites North Vancouver. We extend our sincere apologies for not meeting your expectations with the amenities and restaurant. Your feedback is valuable and we will work on improving to deliver a better experience in the future. Sincerely, C.Alam - GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MExASSESS M wrote a review Dec 2022
7 contributions6 helpful votes
I was on a vacation with my wife in September of 2022. We decided to stay 10 days in Vancouver and had pre-booked the hotel ahead of the arrival. I even had paid for it before arriving in Vancouver. When I arrived I contacted the hotel to see if there is any shuttle service to take me to the hotel, Holiday Inn, North Vancouver. I was greeted by an obnoxious man by the name of Aneez. Not only he told me that I don't have any reservations, he had also mentioned that the entire hotel is booked and that they have no rooms available. Remember, I was on a 5 hour flight, restless, and now no reservations despite that fact that IHG had already securely my room and taken the payment out. I told Mr. Aneez on the phone that I have no other reservations and that I will be calling IHG to complain since I was a IHG remember. Mr. Aneez said that he doesn't care what I had to do and that there are no rooms available. Once I called IHG, they had promised that the room should be available to me and that I should make my way to the hotel and demand that my room be restored. Once I made my way to the hotel and again was confronted by the obnoxious Aneez at front desk just to hear the same story that there are no rooms available. This obnoxious man did not make effort to accompany me and just asked me to call around to other Holiday Inns in the area. While I was doing that and was completely upset, I saw that Aneez treats other guests in the hotel in the same manner, very obnoxious and with an attitude. This man, "Aneez" should not be in the hospitality business altogether. Throughout my encounter with him at the front desk he kept telling me that "today is not his day". My question is when you are in the hospitality business, you can not treat people and guests with an attitude and if today is not your day, you should not be at work altogether. I am very disappointed with the experience I had at Holiday Inn, North Vancouver. Stay AWAY from this hotel as long as ANEEZ is there.
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Holiday Inn North Vancouver, Owner at Holiday Inn & Suites North Vancouver, an IHG Hotel
Responded Dec 13, 2022
Thank you for staying with us and taking the time to provide feedback about your stay. We are truly sorry to learn about the disappointing service you received from our front desk team. We strive to make each guest stay as pleasant and comfortable as possible and your comments will be an important tool to coach our team to provide a positive experience in the future. I hope you will give us another chance by staying with us again to show you that this was an exception Sincerely, C.Alam | GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$245 - C$417 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites north vancouver, holiday inn north vancouver, north vancouver holiday inn
LOCATION
CanadaBritish ColumbiaNorth Vancouver
NUMBER OF ROOMS
162
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn & Suites North Vancouver, an IHG Hotel - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn & Suites North Vancouver, an IHG Hotel
Which popular attractions are close to Holiday Inn & Suites North Vancouver, an IHG Hotel?
Nearby attractions include Maplewood Farm (0.7 km), Harbourview Park (1.1 km), and BlueShore Financial Centre for the Performing Arts (0.7 km).
What are some of the property amenities at Holiday Inn & Suites North Vancouver, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites North Vancouver, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites North Vancouver, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites North Vancouver, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites North Vancouver, an IHG Hotel?
Conveniently located restaurants include Tour de Feast Cafe, Moja Coffee, and Barcelos Flame Grilled Chicken.
Are there opportunities to exercise at Holiday Inn & Suites North Vancouver, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn & Suites North Vancouver, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn & Suites North Vancouver, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn & Suites North Vancouver, an IHG Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Holiday Inn & Suites North Vancouver, an IHG Hotel?
Many travellers enjoy visiting Deep Cove (5.6 km), Gaoler's Mews (6.5 km), and Jimi Hendrix Shrine (7.0 km).