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The Lonsdale Quay Hotel continues to offer a unique opportunity to experience Vancouver at it's very best. Our hotel services both corporate & leisure clientele in a professional manner, and also serves as a visitors amazing getaway! Those needing access to downtown Vancouver have convenient door step options, whilst our hotel provides quality accommodations. Stay outside the hustle and bustle of the city, while being only a Sea Bus ride away to all the city’s attractions and events. Enjoy stunning views of Burrard Inlet, Lions Gate Bridge, Stanley Park and Downtown Vancouver while dinning on the patio of our Waterfront Bar & Grill located on the third floor of the hotel. We offer a delicious selection from our international menu which includes burgers to steaks to wings, a Mexican flavour menu and our scrumptious Indian menu with an East African twist. Our property participates in environmental eco friendly programs.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbour View
Bay View
Languages Spoken
English, Spanish, Czech, Filipino and 4 more
Location
123 Carrie Cates Court 3rd Floor, North Vancouver, British Columbia V7M 3K7 Canada
Lonsdale Quay Hotel
3.8 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Found a great deal on an app and booked this, was very surprised to have a balcony overlooking the harbor, which was a great view, even with the storm coming through. Would not have stayed at regular price for sure. Breakfast credit was nice, got a pretty decent omelet. Area is very nice to walk around the next morning.
Biggest issue we had were the repeated interruptions through the night. 3 times we had people knocking on our door thinking their friend was still in the room because they had stayed there the night before. Then there was the party that occurred in nearby rooms at 3AM, we had to call the front desk but that didn't shut it down.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I stayed here on the night of the 14th. Quaint place! There are retail stores on the 2nd floor and eateries on the first. The hotel occupies the 3rd and 4th floors. Our room had a view of the water but not facing Vancouver downtown. It had a view of the shipyard but you could lean over from the window and see downtown. Pretty clean room for a reasonable price in North Van. A mere $96 plus taxes and fees when other water front properties are in the $250 plus range! Our Queen room had two Queen beds and was equipped with a TV, coffee machine and a mini fridge; no microwave though! One of the beds was quite squeaky and the AC unit was loud. The shower in the bathtub was great with good water pressure and hot water! Other than that a great stay and highly recommend for a quick weekend getaway at such a reasonable price in Metro Vancouver!
And yes, masks were not mandatory although they have taken all the necessary precautions with plexi glass at the reception and doing deep cleans for each room. There is a $10 fee for Covid deep clean as well. See attached a copy of the bill with the breakdowns.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Farah Stéen, General Manager at Lonsdale Quay Hotel
Responded Dec 7, 2020
Dear Guest, We are so happy you enjoyed your stay! We look forward to welcoming you back soon! Masks are no mandatory based on Provincial Health Order. We appreciate your support during this difficult time. Sincerely, Farah Steen General Manager
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Great location on the waterfront right by the water bus. We found it a great place to explore down town from. Easy to get to down town but you can retreat back here for a quieter evening. Hotel is on the third floor of a building that holds a bunch of smaller shops and kiosks - kind of like an indoor market. Larger area has lots of nice shops and restaurants as well.
Hotel wants to be posh but it's not. It's OK but is getting dated and showing wear. Frankly the hotel is over priced with it's location being it's saving grace in my opinion.
There is a small restaurant and pricey, but you are better off exploring the surrounding area for interesting places to eat.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Eat in the market shops.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A friend suggested North Vancouver as a great place to stay instead of the city. So I looked around and found the Lonsdale Quay Hotel. What can I say! It’s perfect. Situated above the vibrant Lonsdale Market and with views over the river and Vancouver the hotel is a delight. Lovely large room with all the right facilities including proper china cups for our tea (so many hotels provide paper cups these days) which was a big thumbs up. Not only is the hotel comfortable with a decent breakfast, it’s also incredibly close to all the transport links. The Sea Bus is literally five mins walk away and that takes you into the city in 15mins. The buses are opposite the Sea Bus with amazing links everywhere including Grouse Mountain - it cost us less than $6 CAD to get there and back.
I can’t recommend Lonsdale highly enough. It’s a vibrant, safe community and the Lonsdale Quay Hotel is right in its heart…
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is our second stay in last two years. Last year we were like yay this is a nice location with the market and sea bus close by. Then the toilet started to plugged up, not much toilet paper just for some reason the water is not going down as fast. Was able to unplugged it my self with a plunger I borrowed at the front reception. Even that, the water is still not going as fast as regular toilet flush. Fast forward to date. We got in and took a toilet break and voila the toilet plugged up again on first flush ( this is on a different room). I went to the front and complain and borrowed a plunger again and the I mention our passed experience. The front reception said, "It never happen before". I was like ok whatever. Managed to unplugged it and the next day my son was in the washroom and yup this time the toilet overflowed. Good thing there wasn't any poop and he just took a pee. I complained again and yes the front reception said " Oh it never happened before" this is from a different guy/gal. Then I saw the cleaning staff and I had a chat with one of them, he/she told me it happens a lot since the building is old and have a sewer problem. So if you need a practice of unplugging toilet here is your chance. I think this is the last time we are staying here until they do something with the sewer. My kids have a new name for the hotel. They call it the Cloggdale Quay Hotel.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a great spot if you're looking for a place with views and things to do without being in the centre of busy downtown. It's primary perk, however, is it's proximity to the seabus which takes you directly to downtown Waterfront Station within 15 mins and connects you with both the Expo and Canada line trains. The rooms are clean and of a decent size, beds are comfortable, and linens are soft. The building itself is a bit older and the room decor could use a small upgrade. Rooms also have air-conditioning and lamanent (wood textured) floors. The restaurant, which is only accessible to guests, offers some good dishes and decent beers. It also has a view of the harbour and the city skyline. Staff are friendly and professional. Places to check out while in the area are the many breweries along Esplanade and 1st Street East, Spirit Trail through to Mosquito Creek Marina, the Shipyards Pier, shops, and restaurants, and the Quay Market located within the same building as the hotel.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay was disrupted by the construction and development works going on to the marina and areas outside of the hotel. This was steel works and construction directly connecting to the hotel from 7.30 am to 5PM. We were not told about this at time of booking or when we checked in (late arrival) we found out by a letter in the room. The hotel did not acknowledge the issue or offer any help and refused to let us change hotels. On the positive side the rooms are large and the beds comfortable but to describe them as ocean view is a misleading description. The view is of the marina bay and the harbour, not the ocean! The household staff are great and the rooms were cleaned every day. The front of house staff spoke very little English. The location is central to downtown and the bus station so was great for us getting about. Located above an indoor market( which is also under refurbishment) is good as there are many food and store outlets.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded Feb 24, 2023
Dear Patron, Greetings from the Lonsdale Quay Hotel Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. Please accept our sincere apologies for the shortcomings faced with your stay, specifically in regards to the construction/renovation activity conducted by the Lonsdale Quay Market. Our hotel is located within the Quay market on the 03rd and 04th floor. This renovation activity is solely conducted by the Lonsdale Quay Market. We have been coordinating with the management team of the market, on a daily basis , requesting them to conduct/implement this activity as discreetly as possible. I would like to personally apologize to you for all the inconvenience this has caused to you and your stay. Thank you for appreciating our rooms. We offer the most spacious rooms in the vicinity, under each category of rooms. A couple of months back , we had replaced the entire bedding , including the mattresses in all our rooms, with brand new ones. It is my greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and in the hotel , wherever necessary , for the utmost comfort and convenience of our valued guests staying with us. We do not advertise any of our rooms as Ocean view rooms . However, since we are located right at the bay/ waterfront , we have many rooms which offer a direct view of the Bay/waterfront. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floor, right at the Bay, next to the sea bus terminal. Hence, we are also able to offer many rooms overlooking the waterfront. Also, the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible. Our endeavors are to ensure that, our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each stay and experience. Once again our sincere apologizes for all the inconveniences caused to you during your stay with us. We sincerely thank you for your patronage and support We look forward to welcoming you back to our hotel in the not-too-distant future. Thank you kindly Warmest Regards Nikhil George Assistant Operations Manager
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This is a very convenient hotel location to the waterfront with restaurants and the Lonsdale Quay Market right at your door! The front desk staff is exceptionally helpful, especially Shawn. The rooms are clean, comfortable and quiet. Although this is a small hotel without the amenities of larger ones, it does have shops and restaurants literally right on your doorstep. The hotel restaurant is open now only for breakfast but the chef does a wonderful job - especially with the kids' meals.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:We were sorry the dining room was open only for breakfast but there are plenty of options nearby,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Average hotel, average rooms, good location. Won’t comment on cleanliness, but a large rat ran across the pipe above our table while we were eating in the hotel dining room. My wife was not happy. She pointed it out to our server, who glanced up, then shrugged. She had clearly seen that before. We mentioned it again at checkout, where it again inspired minimal interest. There was live music on the wharf next door, late into the evening, very audible inside our room. Note also when you check in, in addition to the large deposit due on arrival, there is an immediate $250 “security fee,” another first for us. It was refunded eventually . . .
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Date of stay: September 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded Oct 22, 2022
Dear Mr. Robert, Greetings from the Lonsdale Quay Hotel. Thank you so much for choosing our hotel and taking the time to leave us a very candid and a detailed review of your stay at our hotel. Your feedback is extremely valuable and important to us. I have made a personal note of your specific points of feedback and would like to assure you, that these are being looked into in detail, so as to avoid future re-occurrences and to make improvements wherever possible. We work hard to maintain the highest standards for our guests. Let me assure you that your feedback and comments have been discussed with the highest level of management. Corrective measures will be implemented to ensure a seamless experience going forward With regards to our security deposit/ incidentals being $250, after much thought , we have now lowered it to $100. Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experience. We sincerely thank you for your patronage and support We look forward to welcoming you back to our hotel in the not-too-distant future. Thank you Warmest Regards Nikhil George
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Great service at the front desk: very prompt, courteous and friendly. Thank you.
Loved being at the Quay. It's an older hotel and needs updating, but I would stay here again. Parking is $20 but we parked at my parents' place a few blocks away.
I know that businesses are suffering during COVID-19, so I don't want to be discouraging. I will only say this: It is ridiculous to be charging a COVID-19 cleaning surcharge on top of all the "resort" and other extra fees and taxes when the rooms are not clean. We moved to a different room due to a noise issue, and both rooms were visibly unclean. I would not be mentioning this in my review except that I had to dispute this extra charge, which did not appear in my original booking charge.
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Date of stay: July 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Farah Stéen, General Manager at Lonsdale Quay Hotel
Responded Jul 23, 2020
Dear Guest, We are so happy that you loved being at the Quay. We are pleased for that experience. You'll see by the vast majority of other reviews, that our guests are very comfortable, and pleased with their stays.We have put in place a sanitation team specifically for rechecking the rooms, wiping all the "touch" areas etc. Sincerely, Farah Steen General Manager Lonsdale Quay Hotel
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Dear Guest,
Our parking is located underneath Lonsdale Quay Market and it will be additional cost for $15.00 plus tax per night. The height is 6.6 feet.
Best Regards,
Nattida K
"Parking is expensive, get an executive level room,do not bother with the hotel restaurant. We had the same priced meal at JOEY nearby and it was 110% better quality food"
There are more places to choose from in the North Vancouver area.
PRICE RANGE
C$158 - C$274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lonsdale quay north vancouver, hotel lonsdale quay, lonsdale quay hotel north vancouver
LOCATION
CanadaBritish ColumbiaNorth Vancouver
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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