stayed at this hotel for a wedding with my family, for one night during the Thanksgiving long weekend, was a choice member and was very dissapointed! We woke up noticing that the bed sheets were blood stained, not from us, and the whole floor wreaked of pot the minute you walked in, was not impressed especially staying there with a family
stayed here before a flight from Abbotsford Airport. It was perfect location. Staff was friendly and professional. Walking distance to 2 large grocery stores. Has a great looking pool and hot tub. We really enjoyed the breakfast in the White Spot attached to the hotel and the hotel gives a discount for this too. There’s an elevator so any level is good.No more than 10 minutes to drive to Airport.
Staff at restaurant were very friendly, hotel staff also quite friendly. We stayed 3 nights, had all the amenities we needed- pool, parking, refrigerator etc. We would have liked a space to sit outside but we hung out at the restaurant and pool while we were having downtime at the hotel. I would recommend that the carpets on the 3 rd floor be replaced. There is some type of smell happening there. The room itself did not smell, we were opposite the highway side of the building with a nice green wall outside our window. Air conditioning was nice but too loud to leave on to sleep. My only real complaint would be lack of a kettle for tea, but the hot water on the cooler in the lobby worked ok. Family of 4 travelling to visit Cultus Lake, Harrison, a trip into Vancouver to see a musical production & family. Hotel was a good value for the rates and I would stay here again.…
Hotel was clean, however it is alongside the trans Canada highway. Worst sleep I have had in years. Fitness centre opens at 6:30, but that is a blessing because it is out of date and not a huge variety. Better off the enjoy the great outdoors for a walk up Whatcom to discovery trail. Anytime fitness is also a block away
The room smelt of sewage I could hardly breathe, no water in the room and the vending machine in the hallway did not work. Asked the Concierge about local shopping and he told me to go to Highstreet and he said it was open till 9pm. $35 dollar cab ride there and it had closed at 6pm another $35 cab ride back. Food was also disgusting, never going back.
We went for 1 night to celebrate my daughters birthday. When we got off of the elevator the smell (even with masks) was horrible. We mentioned it to the front desk and found out a sewage pipe had burst on our floor. By the next morning it was so bad and was in our room leaving me gaging when I woke up. When I checked out I mentioned that it was disappointing for our family celebration and was taken back by the bad attitude I received from the person at the front desk. I really think guests should have been made aware of the issue and offered a room on a different floor. An apology and good customer service would have gone a long way in this situation.
We stayed for 1night...room was very nice ....comfortable:) Fun park castle was great beside it:) would stay again. My only complaint would be going to the pool & there is only 1chair...I understand it’s COVID times but when your a family & not everyone is going in the pool ,there needs to be more then 1 chair to accommodate people....especially people like the elderly & etc. Again would stay but need to accommodate people in the pool area :)
Clean hotel during these times and you can reserve a pool time so which I did and had all to myself so weirdly but so rightly. Next to Castle Fun Park too which is awesome. Pool change room was so clean too and no typical urine smell which was great. One big time suggest would be to have wipes for the keyboard of the computer in bus. room as it was quite dirty and good thing I had my wipes with me anyways! But still...not good yes? Keyboards along with door handles are major causes of germ and bacteria spreads from others and the spread of Covid potential! Plus like many other hotels maybe offer up some breakfast bags with say juice, an apple and a banana for the road when no breakfast offered, a granola bar too, yes? Overall though a solid 4 out of 5! (:
We rented one of the 2 jacuzzi suites! It was amazing! Lots of room a fireplace, room service and great staff! Plan on staying again. The other jacuzzi suite is apparently even nicer then the one we stayed in and that’s hard to do as we had no complaints great getaway spot!
The front desk personnel were friendly and courteous. However, by the third day (Saturday) we had no clean linens nor replacement coffee. Also they didn't replace the toilet paper (there were two holders and housekeeping took the roller out of one, leaving a half roll of toilet paper).