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Grande Rockies Resort

901 Mountain St, Canmore, Alberta T1W 0C9 Canada
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Traveller (291)
Room & Suite (141)
Pool & Beach (15)

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About

#20 of 29 hotels in Canmore
Location
Cleanliness
Service
Value
Experience Grande Rockies Resort - a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 standard, one- and two-bedroom suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel professionals capable of handling any request. Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre. Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Vending machine
Skiing
Waterslide
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Iron
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
716Reviews8Q+A100Room tips
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Joanna N wrote a review Yesterday
1 contribution
DO NOT STAY HERE 1. PARKING: The parking garage is not suitable, the spots are too cramped, and it is very dingy and dark. 2. GENERAL: Hallways are in desperate need of repair. Carpet is torn and lifting everywhere. Walls are marked up. Lighting is dim. 3. GUEST ROOM: Rooms are disgusting. Our room (320), was not acceptable for the price you are charging. The floors are beyond repair, the walls were all banged up with patches and holes everywhere. The kitchen was disgusting. Cabinets in desperate need of replacement, dirty dishes in the cupboards, filthy stove, and an inch of dust on the fridge. Furniture is beyond worn and in need of replacement. Filthy. Lighting is dim, likely on purpose. Showers had mold and haven't been cleaned properly in forever. I have very little faith that the bed linens were cleaned and replaced. We checked out within a couple of hours of checking in. Within 15 min of being in the room we were out searching for a new hotel. The rates they are charging for the state of accommodations is embarrassing. I've stayed in 2 star properties that were cleaner and maintained better. Charging a $250 damage deposit is laughable. How in the world could you ever accuse a customer of causing more damage than was already done prior to arrival. At the end of it, we were charged for one night stay. This is classless, regardless of “policy”.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nanabn wrote a review Dec 2023
Calgary, Canada33 contributions16 helpful votes
I am no usually harsh in my reviews but this place is terrible. The public hallways are filthy and our room was 'tired' and well worn. Hardwood was scratched and worn, Furniture was stained. The bed was clean and comfortable. The surfaces of the bathroom were clean but the floor and the edges of the door were not. Also, there is no daily housekkeeping and the restaurant is not affiliated. Frankly, why stay in Canmore when you can stay in Banff in much nicer places.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Right by the TransCanada highway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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rowly2015 wrote a review Nov 2023
Barnstaple, United Kingdom48 contributions59 helpful votes
The reviews were mixed on here, but we found it fine. Yes, the rooms are old fashioned for some, but this was part of the feel. The room was large, big kitchen area and good size sitting area and nice bedroom and a bbq on the balcony. It was about a 10-15 minute walk into the town centre. We had a large SUV ,so having read reviews on here, just parked on the street outside. We loved Canmore.
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Date of stay: September 2023
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Beth B wrote a review Nov 2023
1 contribution
DO NOT BOOK HERE!!! This business is an absolute joke!! If I could give them 0/5 stars I would! We booked back in January 2023, and put a deposit down, for rooms needed for a November 2023 wedding! The wedding is next weekend and they JUST decided to let us know that they moved us to a completely different hotel! Not only was management TERRIBLE to deal with (After 3 messages, will I ever get a callback????), they were rude, unprofessional and ultimately could care less about our families wedding and the inconvenience this has caused us! This place is not worth your time, energy, or money! Do yourself a favour and book literally ANYWHERE ELSE in Canmore!!
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Date of stay: November 2023
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lauren F, Guest Services / Front Office at Grande Rockies Resort
Responded Nov 16, 2023
Dear bethbU567RZ, We sincerely apologize for the inconvenience you faced. Relocating guests can be a challenge in our industry, and we regret the impact it had on your visit to Canmore. The group was informed of the relocation to Solara Resort on October 30th, and this was reiterated via multiple phone conversations with the guest whose name the bookings were under. Compensation was declined and when asked to cancel the reservations, this was done promptly and full refunds were issued. We hope you enjoyed your weekend in Canmore.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lori B wrote a review Nov 2023
1 contribution
ALERT! Do not book this resort or any of the Bellstar Resorts. Grand Rockies Resort website does not post in their policies alerting customers they have the right to cancel or move reservations to another hotel!! My sister booked the Grand Rockies Resort in January for family & guests to stay while attending her daughter’s wedding in November in Canmore. She booked this resort for the onsite restaurant , the pool & water slide & the size of the rooms. We booked in January 4 suites for our 3 night stay; all under my niece’s wedding reservation. This reservation was made 10 months prior to the wedding in November. In addition they have had a $900 deposit for 10 months & I also received 4 confirmed reservation emails stating my rooms were GUARANTEED with my visa. The resort emailed me; with very little notice, informing me our 4 reservations were moved to another hotel, stating it was an upgrade!! Smaller rooms, no restaurant on site, & no pool with water slide. How is this an upgrade??? I immediately contacted Lauren to advise her this would not work for my family. *I explained I am the primary caregiver for my 86 year old mother (grandmother of the bride) who is travelling from out of town with me & staying 3 nights at the Grand Rockies resort. Her care will be impossible to manage from a different hotel. *We have organized childcare for the wedding for our 3 grandchildren who are under the age of 3 years old. The babysitter also staying at the Grand Rockies, now unable to babysit at a different hotel. Leaving a very difficult decision for my kids to possibly have to leave their young children at home & miss the 3 day family weekend. *With the move we do not have access to an on-site pool & water slide for our grandchildren. *We do not have access to an on-site restaurant, Very inconvenient & stressful to have to leave the hotel for meals during our 3 day stay with our 3 young grandchildren. *I am helping organize & supply food for wedding events my sister is hosting through the 3 days at the Grand Rockies Resort. Moving our reservation will cause a significant inconvenience with multiple trips between hotels to transport items & family to the Grand Rockies Resort during our 3 day stay. *Staying in another hotel is isolating my family from my extended family & other guests of the wedding staying at the Grand Rockies Hotel. *Our 3 day family vacation will be a logistical nightmare for all of my family & extended family created by Grand Rockies Resort. Lauren told me our rooms booked 10 months in advance were no longer available. She said she would talk to her manager. A day later with no response from Lauren I contacted Bill the manager myself. I explained our situation, along with the inconvenience, stress & anxiety this was causing my family & extended family. Bill told me they overbooked the rooms. The choice was made to move my 4 reservations, there is nothing he can do about it. **He informed me their rooms are not booked on a first come first serve basis.** **He commented the Grand Rockies Resort is no different than airline companies with customers getting bumped all the time!! He was to get back to me the next day with adequate financial compensation for this logistical nightmare they created for my family & other family members staying at the Grand Rockies Hotel. **Never heard from him.** My daughter-in-laws also phoned the hotel to stress the anxiety & inconvenience this move is going to cause their families. One of them never got a phone call back & the other one talked to Bill the manager; he told her our family has no chance of getting rooms at the Grand Rockies Resort!! My lawyer advised me to send an email stating we are entitled to seek specific performance & insist they honour their commitment. Emails were sent to: ROBIN CUMINE; VP of Bellstar Resorts BILL; Manager at Grand Rockies Resort SYLVESTER; General Manager at the Grand Rockies **To date: No response or adequate financial compensation offered!! We have had to cancel our reservation last minute to find other accommodation for our family this weekend. Not easy considering it’s a long weekend & we have 8 adults & 3 children under the age of 3 in our group. Obviously booking last minute accommodations comes at a significantly higher cost to my family!!
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Date of stay: November 2023
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lauren F, Guest Services / Front Office at Grande Rockies Resort
Responded Nov 15, 2023
Dear X1182JVlorib, We sincerely apologize for the inconvenience you faced with your recent reservation, and we deeply understand your frustration. Relocating guests can be a challenge in our industry, and we regret the impact it had on your visit to Canmore. You were informed of the relocation to Solara Resort on October 30th, and we reiterated this change in our conversation with you on October 31st. We explained we were overbooked for the room type required at Grande Rockies and the same room type at Solara was larger, providing you with more space. To express our apologies, we also offered the first night complimentary for the four rooms coming to Solara, along with taxi vouchers to facilitate movement between the two properties. This compensation was declined. When you called to cancel on November 5th, we promptly assisted with a full refund. We value your satisfaction and are actively working to enhance our processes to prevent such issues in the future. We hope you enjoyed your weekend in Canmore.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brittney M wrote a review Nov 2023
1 contribution1 helpful vote
Beware: Don't book this hotel if you expect to actually stay at it. I booked this reservation in January 2023 for a wedding in November2023 and found out 10 days before my reservation I was being moved to a different resort off site. I am traveling for a large family gathering and will no longer be staying in the same location due to the Resort issue. Apparently they can oversell the Resort and move reservations made 10 months in advance without notice to another location. Will not be booking to stay at of their resorts again.
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Date of stay: November 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lauren F, Guest Services / Front Office at Grande Rockies Resort
Responded Nov 16, 2023
Dear brittneymV7314ZW, We sincerely apologize for the inconvenience you faced with your recent reservation, and we deeply understand your frustration. Relocating guests can be a challenge in our industry, and we regret the impact it had on your visit to Canmore. Compensation was declined and when asked to cancel the reservations a full refund was issued. We hope you enjoyed your weekend in Canmore.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Evelyn L wrote a review Oct 2023
1 contribution
We stayed here to attend a wedding and had to extend our stay because of a vehicle emergency. For almost a week we did not get housekeeping service. Water was shutdown one morning with no early notification. The parkade is dark and parking stalls are sometimes unavailable due to large size vehicle taking two stalls.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Guide47682732314 wrote a review Sep 2023
Brisbane, Australia1 contribution
Zero Value. Requested for a kettle and water as no water available in the room. However, there were no glasses. After an argument, they supplied an empty contaminated kettle. We bought water to drink.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Not worth a cent. Rude and nasty behaviour by the staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Michelle (UK) wrote a review Sep 2023
Flores, Indonesia89 contributions26 helpful votes
First time visiting the mountains. Receptionist on arrival was very welcoming and helpful. She booked trips for us and was honest with what to do locally. Room was ok, shower/bathroom was dirty in places. Very basic for a lot of money. Struggled to sleep with noisy units next door. We checked out a night early due to the noise at night from generator and motorcycle revving engine for 15 mins in early hours. Not sure I’d return a lot of money for this type of accommodation
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Luciana C wrote a review Aug 2023
2 contributions
Great location and amazing customer service!!! The room was comfortable and clean! Having a microwave and fridge in the room was nice! The hot tub and pool are great!!! The only down side is that we ended up staying at the annex building. The hot tub and pool are in the main building so we had to cross the street to use it. It was great, but too cold on the way back to our hotel room. Power outlets in the parking lot are a nice addition if you have an EV. I highly recommend this hotel! :)
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$120 - C$201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grande rockies hotel canmore
LOCATION
CanadaAlbertaCanadian RockiesKananaskis CountryCanmore
NUMBER OF ROOMS
149
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Grande Rockies Resort (C̶$̶1̶4̶6̶) C$100 - UPDATED 2024 Prices, Reviews & Photos (Canmore, Alberta) - Hotel - Tripadvisor

Frequently Asked Questions about Grande Rockies Resort
Which popular attractions are close to Grande Rockies Resort?
Nearby attractions include Policeman's Creek Boardwalk (0.4 km), Elevation Place (0.2 km), and Bow Valley Provincial Park (0.3 km).
What are some of the property amenities at Grande Rockies Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Grande Rockies Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Grande Rockies Resort?
Yes, free parking is available to guests.
What are some restaurants close to Grande Rockies Resort?
Conveniently located restaurants include Rocket Pie Inc., Stirling Dining Room and Lounge at the Malcolm Hotel, and Tank310.
Are there opportunities to exercise at Grande Rockies Resort?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Grande Rockies Resort located near the city centre?
Yes, it is 0.8 km away from the centre of Canmore.
Does Grande Rockies Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Grande Rockies Resort have any great views?
Yes, guests often enjoy the mountain view available here.
Is Grande Rockies Resort accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.