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Grande Rockies Resort

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305 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Collingwood ON, Canada
Reviewed 20 July 2015

This is a time share hotel. They have very few hotel type rooms. These are not located in the main building. The room service is every 4 days. The room was not clean, poorly serviced and definitely not up to par. If you are looking for a time share experience where you want to do your own laundry and don't...

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Helpful?
5Thank Terence M
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Terence M: Thank you for your review. On behalf of the entire team at Grande Rockies. We apologize for the inconveniences you experienced. This is certainly not a Grande Rockies standard as we strive to give our guests an excellent hospitality experience. I would like to discuss your stay and can be reached by email at: darryllh@bellstar.ca Once again,...

Spring, Texas
Reviewed 18 July 2015

My family (3 kids <9 yrs old) have stayed here about 8 times over the past year. Up until about 6 months ago, it was somewhat hit or miss on cleanliness, but after talking to mgmt team at hotel, I understand they have changed out staff and the cleanliness is now not in question. They have an amazing waterslide, pool...

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Helpful?
3Thank Terry B
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Terry B: Thank you for taking the time to write an excellent review regarding your most recent stay with us. I’m pleased you enjoyed your stay in our suites with everything they have to offer and that you found them very clean and comfortable. Also thank you for noting our Team’s fantastic service culture! Our Team Members genuinely care...

Winnipeg, Canada
Reviewed 15 July 2015 via mobile

We are set to leave this hotel tomorrow, after a four-night stay, in a two bedroom suite at Grande Rockies. We're a family of four, so space is always our primary concern when staying in hotels. Having read reviews over the last few months, I was a bit concerned with what we were in for, but it became apparent we...

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Helpful?
1Thank community_gal
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Community_gal: Your review made my day and I will be sharing it with my Operations Team this morning. I really appreciate you looking past some of challenging reviews we have received. It's been tough via labour issue in Canmore, but the team is trying hard. It's very kind and open minded people like that make all the difference. Your...

Edmonton, Canada
Reviewed 15 July 2015

No outdoor area, backs right onto highway so there was loud noise all day and night. Walk into room and noticed terrible upkeep (walls and floors are ruined and dirty and kitchen cupboards had grease and food on them ) Then notice that our feet are black and therefore determined the floors were not even cleaned upon our arrival Then...

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Helpful?
3Thank Mandy B
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Mandy B: Thank you for your review. On behalf of the entire team at Grande Rockies. We apologize for the inconveniences you experienced during your stay. I would greatly appreciate the opportunity of speaking with you in order to further investigate your comments....and most importantly, improve services/products for future guests and to make it up to you. I can...

Reviewed 14 July 2015

I originally had booked our trip through Expedia back in May,. Expedia sent me an e mail couple of days prior to our departure that we no longer had a reservation. After a whole evening of back & forth ,I found out that they never booked us .I found Darryl ( general manager ) number on-line and contacted him. Darryll...

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Helpful?
1Thank Christine H
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Christine H: Thank You for your awesome review!. I’m pleased you and your family enjoyed your recent stay with us in our spacious clean and well-equipped suites! and that we were able to assist your family's needs after all the back and forth you had to experience. Delighted in the end you and your family had a great stay....

Richmond Hill, Canada
Reviewed 12 July 2015

We arrived mid week last week to what at first appeared to be a terrific room (we booked a 2 bedroom suite). There were spacious rooms, laundry facilities, full size kitchen appliances, large dining table, fireplace, balcony with BBQ, two full bathrooms with rain showers, pretty well stocked kitchen etc. We were told there was a pull out couch, but...

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Helpful?
3Thank Kathrine M
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Katherine M: Thank you for taking the time to post a review regarding your recent stay at The Grande Rockies Resort. I am truly disappointed that you did not enjoy your stay. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I...

Edmonton, Canada
Reviewed 11 July 2015

Arrived at 1.45 to be told that check in was at 4pm. Always a worrying sign - tells us that they dont have enough staff and are not focused on their customers. Then noticed that those who had booked more expensive rooms - we had just booked a single room with a King Size bed while others had 2 bedroom...

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Helpful?
Thank Steve_Murgatroyd
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Steve_Murgatroyd: Thank you for your review. The vast majority of our valued guests thoroughly enjoy the tremendous value we provide!. Some room types are available earlier as it depends if the room the night before if they checked out earlier or later. The room you had reserved was in use the night previous and thus it was a later...

Lucknow, India
Reviewed 8 July 2015

Housekeeping is far under the mark and suites are not well stocked. The whole place needs upgrades. The fridge was dirty, a chair was broken, no face clothes available in the entire resort for 4 days!, no hair-dryers unless you call for them. We needed to make repeated calls for housekeeping to get basic supplies or for problems. If you...

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Helpful?
Thank Scott R
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Scott R: Thank you for taking the time to post a review regarding your recent stay at Solara Resort and Spa. I am truly disappointed that you did not enjoy your stay. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I...

Toronto
Reviewed 7 July 2015

Overall, this hotel is good for a short stay, but if you stay longer (i.e. week or more) please be aware that that this hotel does not clean the rooms as often as they promise at check-in. Our room was not cleaned on the 5th day and we had to phone down for more toilet paper! A 4-star hotel would...

Review collected in partnership with this hotel
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2Thank Z7671IXmichelled
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Z7671IXmichelled: Thank you for noting our amazing Habitat restaurant it is truly a great restaurant. I am truly disappointed with the level of cleanliness you experienced upon during your stay. This is certainly not a Grande Rockies standard as we strive to give our guests an excellent hospitality experience. The team is doing their best to improve on housekeeping...

Fort Mcmurray
Reviewed 6 July 2015

My family and I stayed here for a wedding and it was a train wreck since check in. We had arrived for a wedding to hear they had messed up the brides room as well. We stayed in a suite and had ONE towel and when we called down for more we were told " NO we don't have any...

Review collected in partnership with this hotel
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Helpful?
2Thank Chickster123
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Chickster123: Thank you for your review. On behalf of the entire team at Grande Rockies. We apologize for the inconveniences you experienced during your stay. I would greatly appreciate the opportunity of speaking with you in order to further investigate your comments as there as some inconsistencies with the issues that occurred. I can be reached at 1-403-609-3600x15009 and...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Experience Grande Rockies Resort - a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 standard, one- and two-bedroom suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel professionals capable of handling any request. Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre. Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists. ... more   less 

Additional Information about Grande Rockies Resort

Address: 901 Mountain St, Canmore, Alberta T1W 0C9, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: $160 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grande Rockies Resort 4*
Number of rooms: 149
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Booking.com so you can book your Grande Rockies Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Alberta
Hotel Style:
#3 Family Hotel in Canmore
#4 Spa Hotel in Canmore
#5 Romantic Hotel in Canmore
#5 Luxury Hotel in Canmore
#9 Business Hotel in Canmore
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Questions & Answers

Here's what travellers have asked, with answers from Grande Rockies Resort staff and other travellers.
2 questions
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4 months ago

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Questions? Get answers from Grande Rockies Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Mountain-view suites are incredible!”
 of 5 bubbles Novalliance, 1 Mar 2017 | Read review
“Ask to be anywhere but the first floor. This is where the pool entrance is and is always busy!!”
 of 5 bubbles 622annabell, 26 Feb 2017 | Read review
“Mountain view worth the extra!”
 of 5 bubbles SDR123, 24 Feb 2017 | Read review
“Bring slippers as the floors are hardwood.”
 of 5 bubbles Bahamam2013, 21 Feb 2017 | Read review
“If you use fireplace, keep window cracked & heat down. If you want to use pool etc. change in room first so you can easily disrobe at pool (no changerooms). Did not try restaurant in hotel but it looked great and was highly recommended.”
 of 5 bubbles donshepherd, 20 Feb 2017 | Read review
5 of 5