Went for a weekend away...unaware the entire hotel was full with a hockey tournament of 5 year Olds...bedlam...staff moved us to an upgrade as far away from the noise as possible at no charge and continued to monitor our enjoyment of our stay
Staff were rude and were not helpful. This is unacceptable. I would think they would be empathetic to those who need support, not rude and problem focused. This put a huge damper on our trip and was very disappointing
Heating broken, items broken in rooms, not super clean so-so clean, bedding and bed meh, a bit noisy from hallway. Family friendly as in tonnes of kids and families in hotel prob due to waterslide...better than people who party i guess. Won't stay here again
Lied to about breakfast included Kids screaming in halls till 3 am Would not stay again or recommend anyone to stay here. Stay else where and get your $ worth Train goes by every 30 minutes all night long !!
Was in Canmore to have surgery and booked this room as it was close to the hospital. Room was not clean and poor service. Breakfast could have been better for the price that they charge. Parking lot was very icy.
Was impressed with the cost for the value.. think a light breakfast could be included but great hotel. Last minute booking available which was convenient for last minute trips like ours. Happy yo have been to go
Room is very clean and staffs are super friendly. Facilities are well managed for the convenience of travelers. Especially the swimming pool and water slide is the best. Definately stay this place again when I go to Canmore again in the future.
Staff was-accommodated and friendly. I liked to have access to coffee and tea 24 hrs. Nice view of the mountains. The room was spacious but needed some TLC. Walkable, close to restaurants and downtown.
The service and cleanliness were wonderful. This hotel could use some upgrades from the usual wear and tear of this probably older hotel. Was not a far walk from downtown. Staff was very friendly and helpful. Great views no matter which side of the building you are on.
Awesome spot for adults that still think waterslide are really fun! We spent a night here passing through on our way to Calgary. Great value! Large and clean rooms, fun arcade games in the lobby, nice hot tub and SUPER fun WATERSLIDE! Affordable, walking distance to down town. Backs up to the train tracks, it was a little noisy trying to sleep.
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