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Sunset Resorts Canmore And Spa

104-1151 Sidney St, Canmore, Alberta T1W 3G1 Canada
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#1 of 2 special hotels in Canmore
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3.0 of 5 stars
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Jean-louise B wrote a review Nov 2023
1 contribution
This "resort " is shared with apartments. Rooms were ok but dated. You had to go outside to get to pool access (they don't tell you that) the access road is so slippery that it actually makes in dangerous to get there especially with small kids. You are charged for everything. We didn't get our beds made cause it's 20 bucks if you didn't put all towels in bathtub you are charged. 20 a nigh for playpen. Parking is charged . Our coffee pot was not even cleaned still had old coffee from previous customers. Just honestly most unwelcoming place ever and so far from a resort when everything comes with a charge. Very very disappointing place.
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Date of stay: November 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ace Zenna wrote a review Jul 2023
Saskatchewan, Canada59 contributions56 helpful votes
We were so happy and looking forward to recommend this place to families staying here. Our suite was clean, King bed comfy and clean and we also had a pullout hide-a-bed for our 2 children. In our suite, we have a jacuzzi, dishwasher, shower, a nice kitchenette, washer and dryer and dining area. The rooms and resort is very nice and we’re very happy with our stay. Until it was time to use any water. We paid for a Jacuzzi room and we have no hot water. We have not been able to use it for the whole time we’ve been here July 2-6(tomorrow, when we leave) (so that will be 4 nights and 5 days with no hot water) We have not been able to have any showers or bathe for the children or anyone in the family. (Including a female on her cycle.). After hiking and exploring in the m.t., getting caught in the rain, having a period, there is no way to properly clean. Dishes in the sink to wash the counters and dishes with was all cold water. Imagine not being able to clean your body after hiking in the m.t., sweating in the gym, menstruating and not being able to use the jacuzzi that you paid for. We reached out to the front desk several times. We were told the first time that someone would look into it. We were told that someone would come and talk to us. So we waited. No phone call and no one came and talked to us. We made a second phone call. That phone call was that someone was going to come and talk to us in maintenance and that they would call before they came to our room. Again, we waited and stayed up until 11pm waiting for a phone call or someone to come see us. That did not happen. My husband was also told at one point that there is someone that owns a place beside us and they are working hard to fix it because he lives here. Again, nothing fixed. We then called again the next day as there was still no hot water. Again, we were told that someone is looking into it. We reached out to the company we booked to and they told us that when they spoke to the resort that they were told by the resort the problem started today!!!! So, there was a lot of dishonesty going on. We have sent an email and reached out to management. We are hoping someone will contact us and compensate at least for something! I am here for the CSBA, a large event at the Banff Event Centre. I have made the situation well aware to others that are there because they have asked how we like our place. They couldn’t believe that we were going on for 5 days with no hot water and no communication with us or anything at all. I will update this, if management reaches out. We only just sent the email. I felt it important to share. With 2 children, being in the cold mountains and caught in rain, a female on her period and renting a place for 5 days that cost $1600 that you cannot properly clean your body, wash dishes, clean and disinfect properly and use a jacuzzi that you pay for should be noted. While we understand that hotels, resorts and places can have issues, there was the misleading and lack of communication and dishonesty that was also upsetting. Please be aware.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mads2309 wrote a review Mar 2023
Milton, Canada81 contributions12 helpful votes
Very nice unit. Well stocked, full kitchen (including over, we thought it would only be stove top) Clean, comfortable pull out couch, rooms were quiet. Staff was helpful and knowledgeable. The unit was hot tho! Turned the heat off completely and still had to open the windows. Also we had 4 adults but only 2 robes, 2 more would have been $25/ea so that was disappointing esp because you need to walk across to the pool
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Full laundry in the unit so you don’t need to pack as much! Full kitchen, well stocked
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Paul Vockenhuber wrote a review Jul 2022
Breitenfurt bei Wien, Austria383 contributions251 helpful votes
We had a big flat looking at the mountains, international standard, the kitchen is well equipped. The louvres could not be opened at most of the windows. The locking system without keycard and the singnage are chaotic: we had to return to the reception as our door did not open and we even did not find our room, it was hidden behind a fire door. The pool was hard to find and the code they gave us for the door was wrong.
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Date of stay: July 2022
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kevrob83 wrote a review Dec 2021
Slave Lake, Canada61 contributions46 helpful votes
Clean Didn’t talk to any staff. Elevator was a bit slow and clunky. Views are stunning. Very quiet Beds we’re ok pillows sucked kitchen was fully stocked with all items. Two bathrooms ( one with a very loud fan ). Handy washer and dryer in unit Has to leave our hotel and go outside to get to the pool
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Parking was tight and at 8 pm was full
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$179 - C$350 (Based on Average Rates for a Standard Room)
LOCATION
CanadaAlbertaCanadian RockiesKananaskis CountryCanmore
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Sunset Resorts Canmore And Spa - UPDATED Prices, Reviews & Photos (Alberta) - Specialty Hotel - Tripadvisor

Frequently Asked Questions about Sunset Resorts Canmore And Spa
Which popular attractions are close to Sunset Resorts Canmore And Spa?
Nearby attractions include Elevation Place (0.3 km), Bow Valley Provincial Park (0.3 km), and Shrine Church of Our Lady of the Rockies Parish (0.4 km).
What are some restaurants close to Sunset Resorts Canmore And Spa?
Conveniently located restaurants include Rocket Pie Inc., Tank310, and The Sensory Restaurant.
Is Sunset Resorts Canmore And Spa located near the city centre?
Yes, it is 0.8 km away from the centre of Canmore.