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Pocaterra Inn & Waterslide

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1725 Bow Valley Trail, Canmore, Alberta T1W 2W1 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (256)
Room & Suite (346)
Pool & Beach (42)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20-07-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-07-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 30 hotels in Canmore
Location
Cleanliness
Service
Value
Travellers' Choice
Whether you are looking for your next family holiday, a corporate event, or a weekend getaway, we offer a great option for each and every one of our guests. All stays include a daily free hot and cold breakfast buffet, free parking, free Wi-Fi and of course amazing mountain vistas. Pick from one of our hotel rooms or suites; in the Pocaterra Inn & Waterslide rooms you can enjoy stunning views of the Rocky Mountain surroundings with your family or enjoy the luxury of curling up with a special someone in front of your in-room fireplace. All of our superior rooms and suites are air-conditioned and all rooms feature the modern amenities you deserve including a refrigerator, microwave, fireplace, coffee maker, HD Television services and much more. For our corporate guests, all of our rooms feature high-speed internet access and our suites also offer work desks. Balconies and sofa beds are available in some rooms. We understand your pet is part of the family, so pets are welcome at the Pocaterra Inn & Waterslide (additional fee, maximum of 2 pets per room) and each pet is provided with a pet bed, water and food bowls, take home toy and special treats.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Hiking
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Sauna
Breakfast buffet
Vending machine
Skiing
Fishing
Table tennis
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Microwave
Refrigerator
Flatscreen TV
Hair dryer
Safe
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, French, Filipino, German

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
10Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
1382Reviews19Q+A100Room tips
Traveller rating
  • 744
  • 471
  • 101
  • 33
  • 33
Time of year
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Popular mentions
palmtreefamily wrote a review Apr. 2021
St. Albert, Canada20 contributions14 helpful votes
+1
Husband, wife, 10 year old and 2 dogs stayed 3 nights. When we checked in there was fresh baked chocolate chip cookies for us and denta-sticks for the dogs. They keep all the pet friendly rooms on the main floor which makes it easier to take them out. Our room was clean. It had 2 comfortable queen size beds. There were 2 dog beds with a couple of toys and water/food dishes. It also had a mini fridge and microwave. We stayed here during Covid (scamdemic). A free breakfast was offered but in a different way. The dining room was open but the employees put what you wanted in a to go container. They offered hash browns, cheese omelet, bacon, sausage and waffles. They also had yogurt, apple and orange juice and coffee. There wasn’t any dry cereal. Once you had your food you took it back to your room to eat. The pool is only offered to one room/cohort at a time. They allow a 25 minute swim then you have to get out. That allows the staff to wipe down high touch surface areas in between families. Time slots start at 0700-2130. The day we arrived I wanted to book a time slot. We were told they were booked for the day already. The system is you come to the hotel lobby at 0630 to book your spot for that day. My husband was there at 0635 and the person in front of him took the last spot. Our 10 year old was incredibly disappointed. Like every family we haven’t been in a pool for over a year. The next day my husband was in line at 0530 and he already was the 10th person in-line. We did finally get to swim for our very short 25 minutes but it was one of the highlights of our daughter’s trip. We passed the incoming family as we were leaving. I made a comment that the time goes by way to fast. Their response was, “that’s why you have to book 2 rooms!” The family consisted of what I assume to be grandma, grandpa, mom, dad and 3 kids. So they booked 2-25 back to back sessions. They technically aren’t the same household cohort. This really made me angry. I know the hotel is trying their best to work with health guidelines but that family screwed a lot of other families. It would be nice if you could also give families at least one swim time if they stay a certain amount of nights. The hotel is walking distance to Tim Hortons, Wendy’s and McDonald’s which is great for families with young children. The hotel staff were fantastic. They really were doing the best they could during this scamdemic. Thanks for a wonderful stay and we will be back!
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Date of stay: March 2021Trip type: Travelled with family
1 Helpful vote
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Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Apr. 13, 2021
Thank you for your detailed review. I am delighted to see that you enjoyed our hotel and it's amenities during the current pandemic.
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Nckl81 wrote a review Apr. 2021
1 contribution1 helpful vote
The pool and water slide made our trip! The staff were wonderful and incredibly accommodating. Look forward to coming back when the lockdowns and COVID hysteria has subsided and people come to their senses. We have a severely disabled child and the hotel and staff were wonderfully accommodating, even though most of the rest of the town were cruel and mean to us because we are a mask exempt family. We love Canmore, and will stay at this hotel again for sure - I just hope the residents realize they seriously tarnish their amazing towns reputation by being so discriminatory against people with disabilities.
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Date of stay: April 2021Trip type: Travelled with family
1 Helpful vote
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Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Apr. 9, 2021
Thank you for taking the time to review your recent stay with us nckl181. I am delighted to see that you liked our hotel and wonderful employees. We look forward to welcoming you back to our hotel very soon.
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Jenilee C wrote a review Mar. 2021
Edmonton, Canada156 contributions17 helpful votes
We had an amazing stay at the Pocaterra! Anna at the front desk is amazing, she is very personal & friendly. Anna made us feel special and not just like any other guest. Free hot breakfast is great feature. The pool was open and it was so much fun for our family - warning: the slide is fast ha ha. Booking the pool (Wednesday-Friday) was easy, at 6:30am head to front desk and book a 30 minute spot for that day. Having hard flooring in the rooms is very desirable, easier to keep clean. Rooms were a great size with all the amenities needed (fridge, microwave, etc). Rooms were mostly clean, but some areas needed a dusting. Will definitely tell our friends about this hotel and we will stay again for sure!
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Date of stay: March 2021Trip type: Travelled with family
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Response from Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide
Responded Mar. 30, 2021
Thank you for taking the time to share your review, Jenilee. I am so happy to hear that you enjoyed your stay and Anna made you feel special. It is our aim to exceed the expectations of our guests with our level of service and Anna is most definitely a huge part of our success here in that aspect. We look forward to welcoming you (and your friends) back in the future.
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J G wrote a review Mar. 2021
1 contribution
Excellent hotel, clean, helpful, nice to have breakfast. The option to use the pool which is great is riddled with problems. A “draw” type system would be better. As it is you have to register in person at 6:30am which leads to endless doors slamming open at shut from about 6am then crowding in the lobby all to guess at a time slot spot that may or may not be available. Other hotels put down preference (time slot ranges by 9pm the night before and are informed of their time. No crowding in lobby no unfortunate waking up or disappointed kids). Maybe if staying 3 or more nights - guarantee a spot? Hoping they solve this before we come back.
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Date of stay: February 2021Trip type: Travelled with family
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Response from Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide
Responded Mar. 26, 2021
Thank you for your valued feedback, Hoddido. Unfortunately with current provincial restrictions we are only able to allow one household to use the pool area at a time. This gives us 30 available pool slots and we have 86 guestrooms in the hotel. However we organize the reservations, there are not enough time slots to accommodate all guests and therefore there are always going to be guests that are disappointed. We agree completely that this is far from ideal but there is no perfect solution currently. We look forward to welcoming you back once restrictions allow us to accommodate more people in the pool.
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JSmith wrote a review Mar. 2021
1 contribution
My family and I had a pleasant stay at the Pocaterra Inn. The staff’s dedication to a quality customer service is commendable . They do their best to stay in compliance with the AHS guidelines during this health crisis and still ensures their guests enjoy their stay. The complimentary hot breakfast is okay but it is the best I have had from hotels that offers breakfast since the start of pandemic. Keep up the good work!
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Date of stay: March 2021
Value
Cleanliness
Service
Room Tip: Higher floor rooms have best views.
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Response from Jon Dearing, General Manager at Pocaterra Inn & Waterslide
Responded Mar. 24, 2021
Thanks for your review . It is great to see that you enjoyed our hotel and guest service during the current pandemic.
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PRICE RANGE
US$105 - US$324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western pocaterra hotel canmore, best western canmore, canmore best western
FORMERLY KNOWN AS
Best Western Pocaterra Inn
LOCATION
CanadaAlbertaCanadian RockiesKananaskis CountryCanmore
NUMBER OF ROOMS
86
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Frequently Asked Questions about Pocaterra Inn & Waterslide
Which popular attractions are close to Pocaterra Inn & Waterslide?
Nearby attractions include Canmore Recreation Centre (0.3 km).
What are some of the property amenities at Pocaterra Inn & Waterslide?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Pocaterra Inn & Waterslide?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pocaterra Inn & Waterslide?
Guests can enjoy free breakfast during their stay.
Is parking available at Pocaterra Inn & Waterslide?
Yes, free parking is available to guests.
What are some restaurants close to Pocaterra Inn & Waterslide?
Conveniently located restaurants include Wild Orchid Bistro & Sushi Lounge, Chez Francois Restaurant, and Sage Bistro & Wine Lounge.
Are there opportunities to exercise at Pocaterra Inn & Waterslide?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Pocaterra Inn & Waterslide?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Pocaterra Inn & Waterslide?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pocaterra Inn & Waterslide offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.