Very friendly staff and super efficient check in. We had a nice room with a great view of the mountains for a very reasonable price. The breakfast had lots of fresh options and a plentiful selection. Very busy in the pool area, looks like a great place to stay with kids.
I booked through booking.com and because I booked 3 rooms even though "different policies may apply" but dont state what these policies are, my card was charged for the first night stay and for room. In my opinion this is extremely unprofessional and I should have been given the option rather just charge a card on a hotel that had no booking fee's.
I love this place! We have stayed here with our little golden doodle. She is now 9 months old and Canmore is a great place to bring Ceildh (puppy) as she gets to run and play in the beautiful Canmore parks. This hotel goes out of it's way to make your pet feel welcome. They provided a beautiful, clean doggie bed for her to sleep in; a food bowl and a toy (tennis ball) our doggie is so uncoordinated it was funny to watch her running around with her new ball. This hotel gave our puppy the elevator experience (great socialisation). And they have grassy areas outside in the back and front. Plenty of walking room for puppy around the hotel, with walking/grassy paths. And all this is just on how 'pet friendly' they are. We had a room on the 4th floor with beautiful view of Three Sisters Mountain. Great breakfast and coffee. Loved the hot tub! This was a 60th birthday treat for me, which I am thoroughly enjoying. Thanks for the bottle of merlot! But, if you wish take out at Iron Goat restaurant....order early. At 6 pm they cannot do a take out order until after 8:30 pm. Since you welcome our puppy so graciously; great experience....we will be back!…
Fantastic hotel with great service. The room is very clean. It comes with a hearty hot breakfast, and I just love the high quality shampoo and soaps in the shower. Everything about this hotel is great! It’s near the highway so you do hear some traffic but it’s barely noticeable. I love that there’s a fireplace in our room, and they welcomed us with a bottle of wine. I highly recommend!
The room was large, well equipped and had a great view of Rundle and Three Sisters. Then the little things such as a large counter each side of the sink, a comfortable bath with plenty of hot water and simple controls, good free wifi, fridge, microwave and coffee maker, clean hardwood floor (much better than a carpet that never seems really clean). The breakfast buffet was very good. Families seemed to enjoy the pool and hot tub. They are just doing everything well.
We stayed at the Pocaterra for a hockey tournament last weekend which meant the hotel was very busy. The rooms were fairly spacious and the beds were also reasonably comfortable. Location wise it is right off the highway and very close to a number of restaurants. The cookies and hot chocolate in the lobby were a nice touch. Complimentary breakfast was good and had a nice variety of choices (waffles, eggs, bacon or sausages, cereal, oatmeal, muffins, bagels, fruit, yogurt, coffee, juice). The pool and water slide was fun for the kids. It got pretty wild in there on the Friday night. As a result it seemed that they really pumped the chemicals over the weekend. By Sunday my eyes were burning just sitting on the edge and my kids that had been in the pool were coughing up a storm. Dogs are definitely welcome at this hotel which is amazing if you have a dog and like dogs (we didn’t mind at all). We were planning to bring ours and it was going to be an additional $25 a night. Staff was always friendly and welcoming. Could be a great family getaway to the mountains but I would just confirm that there are no big tournaments or anything the weekend you are going, as this hotel is a hot spot for families during those weekends. …
What a gem of a hotel!! The location is great, and the staff are super helpful. We travelled with 2 seniors, 2 adults and a child and stayed for a week. The breakfast buffet was always stocked, food was very good with lots of variety (also travelling with a Vegan) everyone had lots of options! A microwave in the dining area would Be great for food that needed just a little heating up (like when other guests don’t close the lids) The pool and Waterslide were so much fun. Wifi was great! Also the hot chocolate and cookies in the lobby in the afternoons were such a nice treat The room, we got was 2 full beds and a pull Out couch. That would Be our only complaint was the pullout couch was very uncomfortable. Was loud and full of springs. Should definitely be replaced. Or just used as a couch. The main beds were so comfortable, and bathroom was wonderful with the best hotel shower, lots of water pressure and lots of hot water! The soaps and body wash that are available are so good, we went and bought some from the company downtown! So nice to have good quality products! And local! We will definitely return. And will recommend this hotel!…
Room had the phenomenal view of the mountains with a gas fireplace too! It was an excellent value for 4 of us to crash for the night. The pool and sauna was a nice break before another day of skiing. The water slide is totally for adults too! The hot tub was great to relieve sore muscles from skiing! Very happy for the price of the hotel to include breakfast too!
Generally a solid "good". Bit older male decoarated/ski motel. Comfortable and good bed..but hand soap very smelly. I understand supporting local..but "Lemon grass scent" by Rocky Mountain soap Co., was too strong for me. Pillows ok..some chipped foam..so I went to Can Tire and bought a pillow and new soap. Used airmiles so inexpenaive stay.so generally happy. Good breakfast but first eating place after covid restrictions reduced... I was nervous and found dining room busy and noisy on Sat morning..
$21 for a missing bottle of f@!*ing lotion!! The hotel was very nice, everything was clean, the staff were friendly. That is until 2 days later when I was charged $21 for a bottle of hotel lotion. I know the lotion was taken to the pool to use on the kids once they got out, and must have been left there. It didn't matter to the the lady I talked to on the phone, housekeepers didn't find it in the room so I was charged.