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All reviews bedroom townhouse townhouse style bathroom upstairs half bathroom the kitchen main floor two story full bath banff national park pull out couch hot tub frying pan living area spent nights place to stay the trans canada highway units
Firstly, let me say that the staff in general seem pretty good. The young girl that works reception in the evenings seems sweet and keen to help.
The manager however is a complete moron. Absolutely no idea on what customer service is and seems he...More
We had horrible 3 nights for 6 family persons at the premium apartment.
2 main issues were:
1. No hot water while we took a shower.
Even though the front desk said that the plumber didn't find any issue, we still had no hot water...More
Very expensive for a dated unit and an antiquated kitchenette. Very limited check in hours were pointed out by rude front desk staff.
We returned later and checked in to our non-smoking unit at 5:30 PM. We were greeted by an ice cream pail containing...More
First let me start by saying in all my years I have never left a bad review on anything ever, I tend to let things go in a very British way with a shrug of the shoulders. However on this occasion I feel compelled to...More
First of all customer service is very bad. Front desk attendant was very rude when we got there at night. Then the room was ver outdated and dirty nothing close to the pictures that they have online. Pretty dusty missing dishes, some appliances were waorking...More
Thank you for booking with us. We are constantly upgrading our accommodations to ensure a comfortable and enjoyable stay for our guests. I will make a note on your reservation with your concerns about the sofa bed. This... More
Thank you for booking with us. We are constantly upgrading our accommodations to ensure a comfortable and enjoyable stay for our guests. I will make a note on your reservation with your concerns about the sofa bed. This will enable us to assign you an appropriate unit.