Hello RCI Guest, All the rental pool rooms at the Lodges are individually owned and a few are in need of new carpeting which has caused some negative reviews. Worn carpeting can have the effect of looking dirty even though the suite is clean. Also disregard any reviews older than Sept of 2014 as another company was managing the rental pool and they suffered from poor housekeeping standards. The RCI rooms are separate from the rental pool and are constantly upgraded. We are replacing all the bedroom carpets this year and have already replaced the living and dining area flooring. We have also upgraded many other items in the suites and our housekeeping standards are high. If you have any other questions about your RCI reservation please contact Elkhorn Resorts at 403-678-6671 Best Regards, Chris Kern